/10
★★★★★
based on 7140 published reviews
★★★★★
based on 7140 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
No problem with the products, but the delivery remains problematic. A phone call at the beginning of the day would be more judicious than just in front of the house; especially since a single parcel, often very heavy, cannot always be received by a neighbor. Moreover, these too heavy parcels are often split in two or with a packaging deteriorated by difficult handling.
Acheteur Vérifié
purchased on 27/11/2017
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3/5
★★★☆☆
No problem on the product, only the packagingcarton of the package well average!
Acheteur Vérifié
purchased on 19/11/2017
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3/5
★★★☆☆
Site ok but the package was not even presented for delivery before being dropped off at a relay point. And I was not notified of this deposit, I had to investigate with smartlifetime.
Acheteur Vérifié
purchased on 30/10/2017
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3/5
★★★☆☆
Site and delivery are good, but two orders where I ask for plastic diapers and I receive non-woven
Acheteur Vérifié
purchased on 15/10/2017
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3/5
★★★☆☆
Cimmande late arrival
Acheteur Vérifié
purchased on 10/09/2017
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3/5
★★★☆☆
GOOD SITE DELIVERY TIME A LITTLE TOO LONG THANK YOU
Acheteur Vérifié
purchased on 27/09/2017
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3/5
★★★☆☆
Slower delivery in the provinces
Acheteur Vérifié
purchased on 29/08/2017
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3/5
★★★☆☆
Amd is not gohy and the package were to big You had put de boxes with the diaper in a bigger box . You can better packed the diapers in one box that fits.
Acheteur Vérifié
purchased on 19/08/2017
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3/5
★★★☆☆
I would say that you do the job well, but that the cost of postage is too high and not justified in my opinion (I do not know the share attributed to colissimo???)
Acheteur Vérifié
purchased on 19/08/2017
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3/5
★★★☆☆
A little slow from Belgium to Belgium.....
Acheteur Vérifié
purchased on 12/07/2017
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3/5
★★★☆☆
Problem with the delivery. The delivery man put a notice in the mailbox without knocking while I was at home. I didn't appreciate it because I had checked on the website that the delivery was in progress and I was waiting. So I had to organize myself the next day.
Acheteur Vérifié
purchased on 23/07/2017
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3/5
★★★☆☆
Really long delivery time (2 weeks), but a very responsive and friendly customer service.
Acheteur Vérifié
purchased on 03/07/2017
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3/5
★★★☆☆
Delivery too long.
Acheteur Vérifié
purchased on 19/06/2017
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3/5
★★★☆☆
Satisfactory
Acheteur Vérifié
purchased on 29/03/2017
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3/5
★★★☆☆
The delivery was too long or slow I waited 4 days while in Paris it is 24 hours
Acheteur Vérifié
purchased on 17/03/2017
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3/5
★★★☆☆
Waiting too long to receive my shopping cart
Acheteur Vérifié
purchased on 28/02/2017
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3/5
★★★☆☆
Good site but at my last order I was missing some items that I reported but so far no response I think I would not order from this site anymore too bad
Acheteur Vérifié
purchased on 05/03/2017
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Answer from
Senup
Hello Madam, We note that your order was placed on 5/03/2017 at 6:50pm. Your package was shipped the next day and delivered on 8/03/17. Therefore, the deadlines have been shipped.
Here is the tracking of your package: https://tracking.dpd.de/parcelstatus?query=05347004981504&locale=en_BE&Tracking=Track We do not find any trace of your email either. Would not we confuse this order with another, placed on another site. Can you confirm that everything is in order? Thank you in advance for your feedback. Sincerely, The Senup team.
Here is the tracking of your package: https://tracking.dpd.de/parcelstatus?query=05347004981504&locale=en_BE&Tracking=Track We do not find any trace of your email either. Would not we confuse this order with another, placed on another site. Can you confirm that everything is in order? Thank you in advance for your feedback. Sincerely, The Senup team.
3/5
★★★☆☆
For several months, the products are in tended flow, more stock, which lengthens the preparation time.
Acheteur Vérifié
purchased on 17/03/2017
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3/5
★★★☆☆
The mail that the package had arrived did not specify that only half of it had arrived at Carrefour Hoeilaart. So I had to go twice.
Acheteur Vérifié
purchased on 09/02/2017
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3/5
★★★☆☆
The site is good, the problem comes from the delivery: the deliveryman refused to go up the 4 floors, why propose a delivery at home if it is necessary to go to seek the parcel?
Acheteur Vérifié
purchased on 10/02/2017
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2/5
★★☆☆☆
You sell items that you do not have in stock, which has delayed the delivery considerably
Acheteur Vérifié
purchased on 25/01/2017
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3/5
★★★☆☆
Not bad but there is a little mistake: I received twice the same reference for the paper sheet, while I wanted to try the two different models proposed to be able to order others of the chosen model later. It's a shame!
Acheteur Vérifié
purchased on 23/01/2017
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3/5
★★★☆☆
I ordered a laptop on the site, it was in fact out of stock, I was very disappointed.
Acheteur Vérifié
purchased on 10/01/2017
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3/5
★★★☆☆
Product corresponds to my expectations but delays too long
Acheteur Vérifié
purchased on 21/12/2016
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3/5
★★★☆☆
Interesting offers and rates however, there are gaps in the management of stock and delivery.
the delivery is done by kiala (ups acces point) it is necessary to specify textually the point relay (CARREFOUR PORTET SUR GARONNE N° of Relay Kiala: 18642 blvard de l'EUROPE 31120 PORTET SUR GARONNE), and in spite of that the delivery was made in another point, or the reception was more than nauseating (TABAC LOTO PMU N° of Relay Kiala: 02886 73, D ANDORRE 31120 PINSAGUEL) the person clearly attacked me in front of the customer because I came one day after the arrival of the parcel, that the big parcels (70 cmx 40cm) it does not like that and that I had not been fast enough to come to recover my parcel.
for the management of stock, after making the order and after a week we learn that the products are not available, status of the order unclear, lack of information
Acheteur Vérifié
purchased on 29/11/2016
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Answer from
Senup
Hello Mr. Bordes, Delivery is made at your convenience either with Colissimo, GLS, DPD or UPS Access Point (Kiala). When you choose a delivery with UPS AP, a map opens and all the relay points near your address are displayed. Simply choose one and click on "Select". The relay point is then automatically saved as the destination address. You skipped this step and entered in "additional information" a relay point which is no longer part of the UPS - Kiala network. On 2/12 we sent you an email to inform you of the unavailability of the relay point. We have selected the nearest relay point to your home. Regarding the delivery time, we have indeed encountered a longer than usual restocking time. We have asked Abena to make sure that this does not happen anymore. We have also increased the stock of Abena Formula 2 due to the growing demand. We remain at your disposal for any further information. Sincerely, The Senup.com team
3/5
★★★☆☆
Good but lacks information on exact delivery date
Acheteur Vérifié
purchased on 25/11/2016
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2/5
★★☆☆☆
Great delay in delivery, I had to contact you in order to receive my order out of stock, which was not expected.
Acheteur Vérifié
purchased on 31/10/2016
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Answer from
Senup
Hello, Yes, we have encountered a delay in the restocking of this product. We have reported this problem to Wait. We will avoid similar problems in the future. This product is currently in stock, please accept our apologies for the inconvenience. Sincerely, Frédéric Demesmaeker, The Smartlifetime.com team
3/5
★★★☆☆
We should intervene with the two carriers DPD and GLS. The deliverymen do anything, they don't want to bring the parcel to your door under the pretext that your neighborhood is not safe & they have received orders not to go up" and I wonder if I will continue to place you order.
Acheteur Vérifié
purchased on 02/11/2016
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Answer from
Senup
Hello Madam, We strive to offer a wide choice of carrier to satisfy our customers.
- DPD delivers in 24 to 48 hours throughout France and offers up to 2 home presentations.
- GLS also delivers in 24 to 48 hours and drops the package in the nearest relay point in case of absence.
- Kiala allows you to receive your package directly in the relay point of your choice.
- Colissimo is also proposed. When a problem arises, such as the neighborhood is not on the map, it is important to communicate this problem as soon as possible so that we can report this information to the headquarters of the carrier. Please believe that we are doing everything possible to satisfy you! Sincerely, Frédéric Demesmaeker, Senup Customer Service.
- DPD delivers in 24 to 48 hours throughout France and offers up to 2 home presentations.
- GLS also delivers in 24 to 48 hours and drops the package in the nearest relay point in case of absence.
- Kiala allows you to receive your package directly in the relay point of your choice.
- Colissimo is also proposed. When a problem arises, such as the neighborhood is not on the map, it is important to communicate this problem as soon as possible so that we can report this information to the headquarters of the carrier. Please believe that we are doing everything possible to satisfy you! Sincerely, Frédéric Demesmaeker, Senup Customer Service.
3/5
★★★☆☆
Good site but not easy to find it. We searched several times before finding your harness.
Acheteur Vérifié
purchased on 12/10/2016
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3/5
★★★☆☆
Good just a little expensive and not much promotion
Acheteur Vérifié
purchased on 22/10/2016
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