/10
★★★★★
based on 7349 reviews published
★★★★★
based on 7349 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Good site but not easy to find it. We searched several times before finding your harness.
Acheteur Vérifié
purchased on 12/10/2016
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3
/5
★★★☆☆
Good just a little expensive and not much promotion
Acheteur Vérifié
purchased on 22/10/2016
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3
/5
★★★☆☆
Deficient reimbursement and referral services
Acheteur Vérifié
purchased on 29/09/2016
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Answer from Senup
Hello, We offer 2 possibilities for the return of orders: 1 - Pick up on site by our carrier DPD. 2 - Return with Kiala (just drop the package in a Kiala relay point) - Very competitive prices. Upon return of goods the products are refunded. Can you tell us what type of problem you encountered? Thank you in advance for your return. Sincerely, Frédéric Demesmaeker, Customer Service Senup.com
3
/5
★★★☆☆
I found what I needed, the information was accurate. I thought I would get a discount, but there was a minimum purchase. The advantage codes sent by email do not represent much. The delivery took a little longer than expected. In the end, with the shipping costs, I pay the same price as my local supplier.
Acheteur Vérifié
purchased on 30/09/2016
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Answer from Senup
Hello, Every month we make discounts that apply to our entire site. These discounts are sent by e-mail to change from month to month. At the end of the month we will send a promotion with no minimum purchase. Sincerely, Frederic Demesmaeker, Customer Service.
3
/5
★★★☆☆
Confusion in the specification and size the overhead costs of wearing the av this replacement have not been reimbursed
Acheteur Vérifié
purchased on 15/09/2016
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Answer from Senup
Hello, In each title the size of the product is specified in order to avoid any confusion. The shipping costs are visible on the page "shipping costs": https://www.smartlifetime.com/informations-de-livraison.html You will find our return policy on the page "Money back guarantee": https://www.smartlifetime.com/garantie-satisfait-ou-rembourse.html We offer 2 possibilities for the return of parcels: - Collection at your home by our carrier DPD. - Return with Kiala (you just have to deposit the parcel in a Kiala point of your choice). This second option has the advantage of offering you a particularly democratic price. As soon as we receive the return we proceed to the refund. Sincerely, Frédéric Demesmaeker, Customer Service.
3
/5
★★★☆☆
Delivery a little slow
Acheteur Vérifié
purchased on 07/09/2016
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Answer from Senup
Hello, We apologize for the late delay due to a restocking problem. We have increased our stock to avoid this problem. Sincerely, Frederic Demesmaeker, Senup Customer Service.
3
/5
★★★☆☆
Fast order and processing, some problems with the tracking of the order and delivery with the carrier, but the site is reliable
Acheteur Vérifié
purchased on 24/08/2016
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2
/5
★★☆☆☆
Delivery expected within 6 working days, received after 20 working days. No gesture, no explanation other than waiting ...
In short, bad experiences
Acheteur Vérifié
purchased on 31/07/2016
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3
/5
★★★☆☆
ATTENTION TO THE PACKAGING AND THE PROTECTION TO BE GIVEN TO IT
Acheteur Vérifié
purchased on 02/08/2016
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3
/5
★★★☆☆
My order was not delivered. After 3 weeks I sent an e-mail to report this problem and they reacted quickly and I received my order within a week.
Acheteur Vérifié
purchased on 09/07/2016
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2
/5
★★☆☆☆
Although having the entry code, the delivery man only put a notice in the mailbox, without using the intercom, while the recipient was there!
Acheteur Vérifié
purchased on 20/07/2016
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3
/5
★★★☆☆
No communication of arrival of packages (sms?) Sloppy closing of boxes, scotch tape not adhering, poor security ... It was better 3 months ago! Only the prices remain competitive!
Acheteur Vérifié
purchased on 20/07/2016
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3
/5
★★★☆☆
Delivery time a little long
Acheteur Vérifié
purchased on 02/07/2016
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3
/5
★★★☆☆
The site is good, but a little disappointed with the product.
Acheteur Vérifié
purchased on 12/07/2016
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2
/5
★★☆☆☆
Poorly designed for the elderly
Acheteur Vérifié
purchased on 12/07/2016
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3
/5
★★★☆☆
No sms sent in case of out of stock and when the package arrives at Kiria...Too bad because good quality and correct price.
Acheteur Vérifié
purchased on 10/07/2016
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2
/5
★★☆☆☆
Poorly designed for the intended audience
Acheteur Vérifié
purchased on 09/07/2016
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2
/5
★★☆☆☆
Ordered on 29/06 received on 15/07...16 days It's a long time for a shipment under 24 h... The delivery man didn't want to deliver to our house my son had to go down to the bottom of our street to get the packages...
Acheteur Vérifié
purchased on 29/06/2016
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3
/5
★★★☆☆
What's the point?
Acheteur Vérifié
purchased on 03/07/2016
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2
/5
★★☆☆☆
Poorly designed site for the age group of people involved.
Acheteur Vérifié
purchased on 03/07/2016
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3
/5
★★★☆☆
This site is aimed at elderly people and it is not at all adapted to this category of people, it was not conceived for these people. It is complicated. The out-of-stock items are not indicated! To obtain the gifts it is complicated and one should not make a mistake otherwise to cancel, what a galley! I had very often problems to order and especially to re-order the same things and I sometimes spent a lot of time to simply place the same order!
Acheteur Vérifié
purchased on 02/07/2016
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3
/5
★★★☆☆
Serious and fast delivery
Acheteur Vérifié
purchased on 01/07/2016
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3
/5
★★★☆☆
The delivery was very long because of a stock shortage and surtt of very long delays 15 J since the order. I am satisfied with the product so far
Acheteur Vérifié
purchased on 30/06/2016
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3
/5
★★★☆☆
I didn't get an order tracking. But otherwise, overall satisfied.
Acheteur Vérifié
purchased on 22/06/2016
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2
/5
★★☆☆☆
Bad because exchange impossible, due to an error on my part. Impossible to return the order not used and therefore, lose a good customer.
Acheteur Vérifié
purchased on 23/06/2016
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3
/5
★★★☆☆
Delays longer than announced and insufficient communication.
Acheteur Vérifié
purchased on 16/06/2016
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3
/5
★★★☆☆
Good products but delivery problems.
Acheteur Vérifié
purchased on 16/06/2016
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3
/5
★★★☆☆
Very rarely from stock
Acheteur Vérifié
purchased on 15/06/2016
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3
/5
★★★☆☆
The presentation of the products could be improved
Acheteur Vérifié
purchased on 08/06/2016
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2
/5
★★☆☆☆
I received my order but when I wanted to take a can of detergent of less than 3 kg the clip broke at the level of the reversible system I sent you an email 1 week ago without any answer so I ask you again what you intend to do;
Acheteur Vérifié
purchased on 02/06/2016
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