9.6/10
★★★★★
based on 910 published reviews

Latest customer reviews

1/5
★☆☆☆☆
As the return period was very short, I was unable to return the shoes because I was only able to offer them this week and they don't fit, so they won't be used and I've lost 42 euros. Very disappointed, and it's a shame because I would have liked some items on your site, but as a result, I won't be recommending them.
Ginette C.
Ginette C.
purchased on 18/12/2024 
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Answer from Nippon & co
We are sorry to hear that the shoes did not fit and that the return time did not allow for an exchange or refund. Exceptionally, as this is a gift, we will accept a return at your expense, in accordance with the conditions indicated on our website.

Simply return the shoes in their original packaging, including your contact details and order number. Here is our postal address:
FAMD SARL
105 rue Saint Gaud
50400 Granville
France


Yours sincerely
The Nippon & CO team
3/5
★★★☆☆
The black daruma was not the same as in the photo. What a shame!
Alexandra W.
Alexandra W.
purchased on 30/12/2024 
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Answer from Nippon & co
Hello,

Thank you for your feedback. We are sorry that the black Daruma does not match the photo. We will check this to better meet your expectations. Please do not hesitate to contact us by e-mail to find a solution.

Best regards,
The Nippon & CO team
5/5
★★★★★
Perfect 👌
Zenambay L.
Zenambay L.
purchased on 24/12/2024 
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Answer from Nippon & co
Thanks for your feedback!
5/5
★★★★★
Fast and efficient, thank you
Isabelle A.
Isabelle A.
purchased on 15/12/2024 
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Answer from Nippon & co
Hello,

Thank you for your feedback! We are happy that everything went well.

We hope to see you soon,
The Nippon & CO team
1/5
★☆☆☆☆
Hello, At first glance, I was satisfied with the speed of delivery and the quality of the product. However, I'm very unhappy not to have received a reply to my exchange request due to an incorrect size. I have sent two messages asking how to return the item and receive another and have not received a reply. What's more, the returns process is not accessible on the site, even though it says that a product can be returned for 14 days. This period is about to expire and I have not been offered anything. Didier ISABEL
Didier I.
Didier I.
purchased on 17/12/2024 
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Answer from Nippon & co
Hello Monsieur Isabel,

Thank you for your feedback, and we apologize for the delay in responding. We have been on vacation recently, which has temporarily reduced our workforce, hence the slowness in processing your request. We understand and apologize for your dissatisfaction.

To proceed with an exchange, simply return the item at your own expense, including your contact details (first name and e-mail address) inside the parcel. Once received, we will take care of the exchange as soon as possible.

We thank you for your understanding and remain at your disposal for any further questions.

Yours faithfully
The Nippon & CO team
5/5
★★★★★
Great! I'll definitely recommend it again!
François B.
François B.
purchased on 16/12/2024 
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Answer from Nippon & co
Hello,

Thank you very much for your feedback! We're delighted that you were satisfied, and we'd be delighted to have you back as one of our customers.

We hope to see you soon,
The Nippon & CO team
5/5
★★★★★
Fast delivery, product meets my expectations.
Julien B.
Julien B.
purchased on 15/12/2024 
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Answer from Nippon & co
Hello,

Thank you for your feedback! We are delighted that the delivery and the product met your expectations.

We hope to hear from you soon,
The Nippon & CO team
5/5
★★★★★
Very satisfied with this site. Fast shipping. Beautiful doll well packaged. I recommend Nippon and co!
Catherine V.
Catherine V.
purchased on 15/12/2024 
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Answer from Nippon & co
Hello,

Thank you very much for your feedback! We are delighted that you liked the doll. 😊

See you soon,
The Nippon & CO team
5/5
★★★★★
The items arrived quickly and even the most fragile ones survived the journey as they were carefully packed to avoid breakage. Very happy with my purchases.
Léa R.
Léa R.
purchased on 14/12/2024 
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Answer from Nippon & co
Hello,

Thank you very much for your feedback! We are delighted that everything arrived in perfect condition and that you are satisfied with your purchases.

We hope to see you soon,
The Nippon & CO team
4/5
★★★★☆
Serious order. I thought I'd find paper tanzakus like the one on the bell for the animal-shaped furins... if not figurines in keeping with the visual representation.
Chrystèle M.
Chrystèle M.
purchased on 10/12/2024 
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Answer from Nippon & co
Hello,

Thank you for your feedback. We understand your expectations regarding the tanzaku. We do our best to ensure that each product is well represented and described on our site, so we take your opinion into account. We're glad you liked the rest.

We hope to see you soon,
The Nippon & CO team
5/5
★★★★★
5th purchase and as satisfied as ever. Gifts appreciated and not to be found in stores!
Pascale B.
Pascale B.
purchased on 11/12/2024 
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Answer from Nippon & co
Hello,

Thank you very much for your loyalty and your feedback! We are delighted that the gifts have pleased. 😊

See you soon,
The Nippon & CO team
5/5
★★★★★
Perfect packaging, items in perfect condition and in line with my expectations, in short, a faultless performance, as always =)
Alexiane M.
Alexiane M.
purchased on 09/12/2024 
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Answer from Nippon & co
Hello,

Thank you so much for your wonderful feedback! We're delighted that everything lived up to your expectations, once again. 😊

See you soon,
The Nippon & CO team
5/5
★★★★★
Very nice products, well packaged and quickly shipped.
Grigori I.
Grigori I.
purchased on 02/12/2024 
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Answer from Nippon & co
Hello,

Thank you very much for your feedback! We're delighted that you like the products and that we've met your expectations. 😊

We look forward to seeing you again at Kyoto Boutique!

The Kyoto Boutique team
5/5
★★★★★
Always satisfied as usual!
Christophe L.
Christophe L.
purchased on 01/12/2024 
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Answer from Nippon & co
Hello,

Thank you for your loyalty and your feedback! We are delighted to know that you are still satisfied with our products and services. It's a pleasure to support you with every order! 😊

See you soon on Nippon & CO!

The Nippon & CO team
5/5
★★★★★
I can't give my opinion on the product because it's a gift. As for the service, nothing to report, delivery on time and well packaged product. I would buy from them again with my eyes closed.
Gaël C.
Gaël C.
purchased on 30/11/2024 
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Answer from Nippon & co
Hello,

Thank you very much for your feedback! We are happy to hear that the delivery was fast and that the product was well packaged. We hope the recipient enjoys the gift! 😊

Looking forward to serving you again, and thank you for your trust.

The Nippon & CO team
5/5
★★★★★
As described Fast delivery
Jerome D.
Jerome D.
purchased on 01/12/2024 
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Answer from Nippon & co
Hello,

Thank you for your positive feedback! We are delighted that your item corresponds perfectly to the description and that you appreciated the speed of shipment. Your satisfaction is very important to us. 😊

See you soon on Nippon & CO!

The Nippon & CO team
5/5
★★★★★
Very fast delivery. Package well packed. Perfect.
Christine O.
Christine O.
purchased on 30/11/2024 
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Answer from Nippon & co
Hello,

Many thanks for your feedback! We're delighted that the fast delivery and careful packaging met your expectations. It's always a pleasure to know that everything went smoothly. 😊

Looking forward to seeing you again on Nippon & CO!

The Nippon & CO team
5/5
★★★★★
Super fast and extremely friendly on the phone.
Marion C.
Marion C.
purchased on 28/11/2024 
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Answer from Nippon & co
Hello,

Thank you very much for your feedback! We are delighted that our speed and telephone service met your expectations. Your satisfaction is our greatest reward. 😊

We look forward to seeing you on Nippon & CO!

The Nippon & CO team
5/5
★★★★★
Very satisfied
Laurianne M.
Laurianne M.
purchased on 24/11/2024 
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5/5
★★★★★
Beautiful.
Anne Marie P.
Anne Marie P.
purchased on 22/11/2024 
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5/5
★★★★★
Fast delivery
Eric P.
Eric P.
purchased on 22/11/2024 
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Answer from Nippon & co
Hello and thank you for your feedback! 😊 We're delighted that delivery was quick. See you soon for a new order! 🚚✨
5/5
★★★★★
Very pretty box. just what I expected
Kathy D.
Kathy D.
purchased on 19/11/2024 
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Answer from Nippon & co
Hello and thank you for your feedback! 😊 We're delighted that you like the box and that it meets your expectations. See you soon for more great discoveries! 🌟
5/5
★★★★★
Perfect experience on this site
Philippe S.
Philippe S.
purchased on 10/11/2024 
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5/5
★★★★★
I recommend the site for its seriousness, as well as for the beautiful workmanship of the teapots on offer.
Monique B.
Monique B.
purchased on 12/11/2024 
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Answer from Nippon & co
Thank you very much for this comment, we are happy that you are satisfied with your order.
5/5
★★★★★
The fabrics ordered are beautiful. Very nice result.
Claudine B.
Claudine B.
purchased on 05/11/2024 
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Answer from Nippon & co
Thank you so much for your feedback! We're delighted that you like the fabrics and that the result lives up to your expectations. Your satisfaction motivates us every day. 😊

Yours sincerely
The team at Nippon & CO.
5/5
★★★★★
Fast delivery, very well packaged, thank you for your reliability.
Kim S.
Kim S.
purchased on 02/11/2024 
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Answer from Nippon & co
Thank you very much for your positive feedback! We are delighted that the delivery was quick and that the packaging met your expectations. Your satisfaction is our priority. Thank you for your confidence! 😊

Yours faithfully
The Kyoto Boutique team.
5/5
★★★★★
Product as described and received in 3 days.
Francois-regis C.
Francois-regis C.
purchased on 28/10/2024 
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5/5
★★★★★
Fast efficient perfect
Alexandre R.
Alexandre R.
purchased on 30/10/2024 
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Answer from Nippon & co
We're delighted that you've placed your order with us!
5/5
★★★★★
The delivery was made on time and the products are present.
Valéry P.
Valéry P.
purchased on 21/10/2024 
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Answer from Nippon & co
Hello, thank you very much for your positive feedback! We're delighted to hear that delivery was quick and that you're happy with your products. If you have any questions or need any help, please don't hesitate to contact us. We look forward to serving you again!
5/5
★★★★★
Alain G.
Alain G.
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