/10
★★★★★
based on 26142 published reviews
★★★★★
based on 26142 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
The order was received, but the button pad does not work, I strongly advise against this site they do not even bother to check the part before shipping it to the customer
Anonymous A.
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1/5
★☆☆☆☆
Order received very late
Anonymous A.
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1/5
★☆☆☆☆
Null, I received something else that doesn't interest me, an iphone 5C screen
Anonymous A.
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Answer from
SOSAV
Hello David, Thank you for taking the time to leave a review. After checking, you have not contacted our customer service to inform us that you have not received the part you ordered. We invite you to send us an email at [email protected] with a picture of the product received so that we can do the necessary quickly. Wishing you a good day and remaining at your disposal. Sincerely, The SOSav team
1/5
★☆☆☆☆
Product badly referenced (screen announced with frame but received without frame... twice) all under the pretext of a quality problem with a supplier (honesty is good...). When I was finally able to order the right part, after replacement of the screen it is of terrible quality, color contrast and brightness very very very far from the original product. The video tutorial is far from being exhaustive and lacks a good part of the gestures to perform (recovery of the foam of the brightness sensor for example). The only thing I can say is that the video tutorial is far from complete and lacks many of the steps to take (e.g. recovering the foam from the light sensor). The only positive point is the reactivity of the answers by mail, otherwise it would not even deserve a star.
Anonymous A.
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1/5
★☆☆☆☆
I received the package on time but unfortunately it is not what I ordered
Anonymous A.
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Answer from
SOSAV
Hello Jean, Thank you for taking the time to leave a review. First of all, we apologize if you did not receive the product you ordered. After checking, you did not contact our customer service to inform us. We invite you to contact us at [email protected] with a picture of the received part so that we can do the necessary. We wish you a good day and remain at your disposal. Sincerely, The SOSav team
1/5
★☆☆☆☆
Suite commande écran wii U + écran iPhone 5c complet + batterie 5c+spatule métal +kit outils universels en Chronopost Commande reçue 3 jours plus tard mais manque le kit outils Mail au vendeur réception des outils 3 jours plus tard Réparation le bouton home n'est pas monté sur lecran Du 5c vendu complet , bouton home fourni na pas fonctionné obligé de remettre lancien + comportement anormal du tactile et de la batterie. The screen wii u apparently works normally. I'm not sure how to get the phone to work, but I'm sure it's a good idea to get it to work. I would not recommend Sosav
Anonymous A.
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Answer from
SOSAV
Hello Jérôme, Thank you for taking the time to leave a review. After checking, you have not contacted our customer service regarding these operating problems. All our parts are guaranteed for 1 year, we invite you to send an email to our after-sales service at [email protected] so that we can send you a new after-sales service. Wishing you a good day. Sincerely, The SOSav team
1/5
★☆☆☆☆
Hello, This was the first and last time I ordered from your site. If you are not able to know what you are selling, I have nothing to do with you.
Anonymous A.
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1/5
★☆☆☆☆
I had a problem with the home order button, it didn't work and I couldn't get through to anyone in the department, plus the phone number on the invoice didn't exist. 12 EUR in the trash
Anonymous A.
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1/5
★☆☆☆☆
I ordered the part with the right ref and received the wrong one
Anonymous A.
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1/5
★☆☆☆☆
The battery does not match. Maybe I'm wrong. I find myself with a battery that is of no use to me.
Anonymous A.
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1/5
★☆☆☆☆
Despite a quick response from customer service, and a deposit to receive a new part faster, I have received nothing after 5 days and the tracking link is not valid.
Anonymous A.
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1/5
★☆☆☆☆
Hello, disappointed with my order, I ordered a 2ds touchscreen, supposedly delivered with a sticker not present on the screen or even in the box, the phone number on the site has no interlocutor just an answering machine that says you have to contact customer service by filling out the forms or via mail.... Result after contact by mail, I have to face the photo of the article received and then send it back, a very long procedure, also knowing that if I am delivered at home it is not to go to a post office, the error coming from them, inspection of the article before sending it would not happen. The most deplorable is to put a phone number in front to have an answering machine cordially
Anonymous A.
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1/5
★☆☆☆☆
Package received in bad condition but contents were intact
Anonymous A.
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1/5
★☆☆☆☆
This is absolutely not an honor 8, poor quality... Fragile, pitiful delivery service
Anonymous A.
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1/5
★☆☆☆☆
Not very happy with the after sales service! The screen broke when I put it in the back shell... no change possible. Disappointed!!!
Anonymous A.
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1/5
★☆☆☆☆
2 products ordered: - a Samsung tablet tablecloth in an already opened bag that is damaged - a battery for Samsung S5 with very poor performance, worse than the original one that is 2 years old
Anonymous A.
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1/5
★☆☆☆☆
Poor quality equipment and no response to emails
Anonymous A.
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1/5
★☆☆☆☆
Too bad!!! Despite the information requested in advance the article was incomplete ...I did not solve my problem while the tool is already of a consequent price.....the photo is not consistent with the product
Anonymous A.
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1/5
★☆☆☆☆
Tuto sosav or we forget to put back pieces ...
Anonymous A.
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1/5
★☆☆☆☆
Hello, indeed I am informed. The fact that there is snow I am aware, but I received other packages transiting through the same carrier and ordered on another site than yours, moreover I am not responsible for the snow either. On the site I was offered a delivery for the next day (know that the weather is predictable so you can block the delivery option before 13h), it is not respected it is up to you to make a refund to the customer and not the carrier. You are free to arrange or not with your carrier. In view of your sense of customer service, please know that I will not recommend your sites or other affiliates without resolving this incident on your part. Sincerely
Anonymous A.
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Answer from
SOSAV
Hello, Unfortunately, we are not responsible for the snow, nor are the carriers. The tracking number of your package was sent to you and the delivery time problems were announced on the online tracking. As our customer service indicated to you, a request to the carrier was nevertheless made on your behalf but only the carrier is entitled to judge and grant a refund for not respecting the delivery time. As soon as we have the carrier's reply, our customer service will not fail to come back to you to inform you of their decision. Sincerely, The SOSav team
1/5
★☆☆☆☆
I am very pleased with the service and the quality of the product. I have not received my order yet, but I have to say that I am very pleased with the service and the quality of the product and the quality of the service.
Anonymous A.
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Answer from
SOSAV
Hello, As our agent told you during your exchanges with our service department, the weather conditions prevented the carriers from meeting their usual deadlines. The conditions were exceptional, so delivery delays were inevitably felt, whether in our online store or in most e-traders. Sincerely, The SOSav team
1/5
★☆☆☆☆
The material provided is of poor quality. The sticker for samsung galaxy s4 that I ordered is not translucent I have followed the procedure ... I would no longer call sosav
Anonymous A.
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1/5
★☆☆☆☆
It is a site that is very long to receive the order and does not take into account the possible change of address before sending the package I would not recommend it to my friends
Anonymous A.
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1/5
★☆☆☆☆
I'm very pleased with the service and the product.
Anonymous A.
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1/5
★☆☆☆☆
The product does not fit because the fixing points are wrong! The tablecloth can not be fixed as the original and therefore the contact can not make the controller does not work! Product not identical to the original I should have refrained from losing 5 e plus 5 euros shipping!!!
Anonymous A.
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1/5
★☆☆☆☆
SOSav is a bad site selling average products with responsive but borderline LEGAL support. I bought a complete iPhone 6 screen that had 3 defects. Knowing that the replacement would only be made after they received this more than defective product, I ordered from another merchant in order to have a functional product quickly. It had been less than 14 days since I placed my order, so I asked for a refund. They refuse and tell me that it is only a credit note or replacement of the product (it is illegal). It took me multiple conversations (36 emails sent/received) stating the various French laws (art. L. 221-24) obliging them to refund me to win my case. I will NEVER recommend this site as it has a policy of THIEF. I would have put "0" but it is not possible. PS: here is the update of my review, please don't delete it yet.
Anonymous A.
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1/5
★☆☆☆☆
I ordered a battery and a power connector for iPhone 4s but I was disappointed by the quality of these products. The proximity sensor that I received has one of the branches of the tablecloth too long of a few millimeters. I had to twist it a bit to clip it on. The power button is very hard but works. The tools are correct. It is a pity that the flat head screwdriver is not magnetic. I did a battery test which shows that it is perfect but unfortunately it discharges too quickly (the % drops almost at sight), even by setting and optimizing the features and some applications of the iPhone ... The after sales service is very reactive. The parts are guaranteed for one year, and they propose to change them, but they have to dismantle everything and take pictures of the defective parts beforehand. Afterwards, they propose to send back the parts and to change them. This very constraining and meticulous operation discouraged me. I couldn't see myself dismantling everything again just to take pictures, so I took the responsibility of refusing to go through with the proposed process. It's up to you...
Anonymous A.
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1/5
★☆☆☆☆
I am very pleased with the delivery...I had to send a third person to pick up my package at a post office that was not in my area... I'm very happy with the service and the quality of the product. I'm very happy with the service and the quality of the product and the quality of the service.
Anonymous A.
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1/5
★☆☆☆☆
I have received my order and I am very pleased with the service and the quality of the product.
Anonymous A.
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Answer from
SOSAV
Hello, your file is in progress with our after-sales service. The latter has informed you that we have received your package which was returned to us by the Post Office on January 15. Our SAV is waiting for your answer to close your file which is not related to our services but to a delivery incident from the Post Office. Sincerely, The SOSav team
1/5
★☆☆☆☆
The after-sales service did not offer me any solution, so I stand by my rating.
Anonymous A.
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