/10
★★★★★
based on 26368 reviews published
★★★★★
based on 26368 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Order never arrived, package lost and have to call customer service again to learn that my package is lost
Christophe M.
Translated review
Answer from SOSAV
Hello Christophe, Thank you for your comment. As you know, we are entirely dependent on the carriers once the package is in their hands, just like you, and we are sorry for this incident totally beyond our control. We are very sorry about this incident, which is totally beyond our control. The order has already been reimbursed by our customer support, and everything is back to normal. We remain available if you have any questions at [email protected]. Have a nice day! Sincerely, The SOSAv.com Team
3
/5
★★★☆☆
The tool kit does not contain all the elements presented either in the video or in the troubleshooting guide. The contents are as described on the website. You should consider watching the video AND the pictorial guide, then compare with the contents of the tool kit to discover the iSlack and iHold
Paul A.
Translated review
Answer from SOSAV
Hello Paul, Thank you for your comment. We note that you have not contacted our team on this subject: do not hesitate to write to us at [email protected] if you have any request for clarification, we are available with pleasure. Have a nice day. Sincerely, The SOSav.Fr Team
2
/5
★★☆☆☆
Everything is in English, whereas the law requires you to use the language of the buyer's country (law of 4/08/1994). I do not understand the instructions in English, which can be detrimental to the proper installation of the product. Are the spatula and the cloths useful or do they just increase the selling price?
Anne G.
Translated review
Answer from SOSAV
Hello, We don't understand your remark because our site is in French... And you have, moreover, received the automatic emails of confirmation and shipment of order in French. The English version is only displayed for users based in England or across the Atlantic. Perhaps you are using a VPN that has distorted the IP data? Having ordered a hydrogel film to protect the screen of your phone, the wipes allow to clean the screen of dirt and the spatula to facilitate the installation. They are therefore essential accessories as you can see in our video presentation of the article (https://youtu.be/FIZ8VWuNaCc)! Wishing you a nice day, The SOSav team
3
/5
★★★☆☆
I have purchased 2 screens and only 1 is working. I am waiting to see if the after sales service will take care of the refund or a credit note.
Philippe G.
Translated review
Answer from SOSAV
Hello Philippe, We are sorry to learn that a product is defective. Our team will not fail to come back to you by email in order to propose you an exchange as soon as possible. Sincerely yours,
2
/5
★★☆☆☆
The product ordered is not the right one, despite the correct reference. Does not correspond to my expectations.
Catherine M.
Translated review
Answer from SOSAV
Hello Catherine, We are sincerely sorry for this supplier error. However, we note that you are in contact with our customer service by email in order to solve this problem. As agreed, your order will be refunded. We look forward to hearing from you,
3
/5
★★★☆☆
The site looks good, but I can't judge the tutorial because I haven't received my order. Also, I think it is necessary to put forward the stickers to glue the components back together when it is necessary to remove them to repair the device (to be added to the list of products needed for the repair).
Antoine C.
Translated review
Answer from SOSAV
Hello, We are sorry if the delivery did not go as planned. Unfortunately, we have no control over the delivery once the package has been handed over to our carrier. Especially in this period of holidays and health crisis. However, according to the Colissimo tracking system, your parcel is indicated as delivered to date. We take note of your remark concerning the stickers. I am very pleased to receive your order,
2
/5
★★☆☆☆
I did not receive everything I ordered ... A panda shell for galaxy j3 became a pink shell for galaxy note 4
Médusa G.
Translated review
Answer from SOSAV
Hello, we are not sure we understand your message... Your order of 09/12 includes 2 batteries for Xbox One controller as well as a wired headset and not a case for Galaxy J3. If this is another order with another account, please contact our customer service by email at [email protected] to clarify things! Sincerely,
2
/5
★★☆☆☆
I would like to make a return of the order that I requested because it does not correspond to what I want. I would like to make another order and to be advised but nobody answers to the number indicated thank you in advance for being able to answer me The screen that I ordered is bigger than the one that I want cordially
Daniel C.
Translated review
Answer from SOSAV
Hello Daniel, Thank you for your message and we are very sorry to hear about this. However, it seems that you have not yet contacted our team about this issue. In order to remedy the situation quickly, we invite you to simply send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information. A very nice day to you! Sincerely, The SOSav.Fr Team
3
/5
★★★☆☆
I have ordered from you several times. The first time, I was satisfied. The second time, a little less because some parts were defective but the exchange was quick and easy. This time, less satisfied because the screen ordered has a small defect and is polarized in a direction not practical (with sunglasses) and different from the original. I seem to have definitely damaged some tablecloths while changing it but that's not your fault.
Baptiste V.
Translated review
Answer from SOSAV
Hello Baptiste, We thank you for your comment and are very sorry to hear that this last repair did not go well. Anyway, you managed to repair your iPhone 6 by yourself and you can be proud of yourself, it's one less device in the wild! The next repair will be perfect 😉 Our team remains available if you have any question on all social networks, or at [email protected]. Do not hesitate to contact us! Have a great day and see you soon. Sincerely, The SOSav.Fr Team
2
/5
★★☆☆☆
2 days longer than expected
Kenny M.
Translated review
Answer from SOSAV
Hello Kenny, Thank you for your message 🙂 You have selected a shipping method by simple letter without tracking, the time transmitted by the postal services is indicative and is likely to vary, especially in this particular period of second confinement and approaching holidays. As you can imagine, we do not have control over the delivery of your package and are dependent on carrier delays, just like you... We hope that your order offers you complete satisfaction. Very nice day to you! Sincerely, The SOSav.Fr Team
3
/5
★★★☆☆
Changing the battery is rather difficult because the adhesive is very sticky and the small spatula of the tool kit is deformed and broken (very bad quality = Chinese). Fast delivery.
Antoine Buirette T.
Translated review
Answer from SOSAV
Hello Antoine, Thank you for your comment and we are sorry to see that this repair did not go as planned :- / We use the same tools in our repair center and given what you describe, obviously the adhesive was not sufficiently softened by the heat, the battery could have been pierced... Fortunately, everything turned out pretty well. If needed, we describe the replacement procedure in this video: https://www.sosav.fr/guides/mobiles/iphone/iphone-6s/batterie/ At 2.47', we indicate that you should heat the back of the device for a maximum of 20 seconds, and start again a few moments later if you feel any resistance. We remain available for any further information and apologize for the inconvenience caused. Have a great day! Sincerely, The SOSav.Fr Team
3
/5
★★★☆☆
I'm not sure if this is a good idea or not, but I'm sure it's a good idea.
Sebastien E.
Translated review
Answer from SOSAV
Hi Sebastien, Thanks for your comment 🙂 The iPhone SE screen disassembly guide (available here https://www.sosav.fr/guides/mobiles/iphone/iphone-se/ecran-complet-assemble/) indicates in step #8 the following information: Use the nylon spatula to disconnect the cable that manages the front camera / secondary microphone / internal speaker & proximity sensor assembly. Please do not hesitate to contact our team for any additional information or if you need assistance! Very nice day to you. Sincerely, The SOSav.Fr Team
2
/5
★★☆☆☆
The advertised description of the product does not conform to the product delivered. This company must be more precise and above all fair in describing the product it delivers.
Thierry P.
Translated review
Answer from SOSAV
Hello Thierry, We are sorry to see that your order does not offer you complete satisfaction. Here is the information we provide on the product sheet you ordered: Features: Capacity: 4400 mAh Voltage: 10.8- 11 V Number of cells: 6 Reference: VGP-BPS35 Compatibility: Sony Vaio Fit 14E Quality: The Sony BPS 35 battery is an original battery. Our team apologizes if this lacks precision. It seems that you have not yet contacted our team about this battery. We invite you to contact us by e-mail at [email protected] in order to make the point together on this order. Have a nice day! The SOSav.com team
3
/5
★★★☆☆
The item I received was not what I expected. The tutorial misled me.
Stephane D.
Translated review
Answer from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
2
/5
★★☆☆☆
The connector is bigger than the original one and impossible to solder it on the phone I tried everything to maintain it but it was a failure.I just have to find another charging connector.
Rkya E.
Translated review
Answer from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.
3
/5
★★★☆☆
Exceeded deadlines
Michael V.
Translated review
Answer from SOSAV
Hello, thank you for your message 🙂 You received a reply from our team on November 23rd, and the tracking of your package indicates that it was delivered precisely that day to the address you wanted. Do not hesitate to contact our customer support at [email protected] if you notice any problem with this order. Have a nice day! Sincerely, The SOSav.com Team
2
/5
★★☆☆☆
Hello, Orders received in several parts. Parcel and not quite as expected. Several reminders had to be made via FB. The contact on FB is very cordial and responsive. As of today, I still haven't received what is ordered... I hope that the items delivered and not ordered will not be charged via PayPal. Kind regards, and have a nice day, Samuel Sipulante
Samuel S.
Translated review
Answer from SOSAV
Hello Samuel, Thank you for your message 🙂 The parts of your order are still waiting to be restocked. Do not hesitate to contact our team at the usual address [email protected] if you have any question about this, we will inform you as usual with pleasure. Have a nice day and see you soon! Sincerely, The SOSav Team
2
/5
★★☆☆☆
The quality of the screen (oneplus 5) is not the same as the original, the colors of the new screen are more bland. The screen does not take into account the gestures screen off. The responsiveness to touch is not as fast as the original.
Arnaud V.
Translated review
Answer from SOSAV
Hello Arnaud, We are sorry to see that your order does not offer you complete satisfaction 🙁 It seems that you have not yet contacted our team concerning this screen. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] by sending us front and back photos of the screen received: our team will be happy to help you 🙂 Have a nice day! Sincerely, The SOSav.fr team
3
/5
★★★☆☆
At the opening of the envelope I found the suction cup partially unusable because deformed (folded edge) and especially the sticker envisaged to stick the battery completely unusable, the protection of the sticky part unstuck and the sticker partially stuck on the pocket of tools..... I thus had to improvise
Jean-luc D.
Translated review
Answer from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
3
/5
★★★☆☆
The screen is darker.
Deborah S.
Translated review
Answer from SOSAV
Hello, we are very sorry to hear that your order does not give you complete satisfaction 🙁 It seems that you have not yet contacted our team regarding this display problem. To find out for sure, we suggest that you do the following: from the HOME menu on the console, select " Console settings " then " Brightness ". Select "Auto Brightness" to have the screen brightness adjust itself according to the ambient brightness, or set it manually. If this doesn't solve the problem, please contact our team at [email protected] and we'll look into it together. Have a nice day! The SOSav.com team
2
/5
★★☆☆☆
Screen delivered with 2 out of 3 layers. However on the video tuto the screen has 3 layers of connection. Disappointed.
Lilian S.
Translated review
Answer from SOSAV
Hello Lilian, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we invite you simply to send a photo of the part received directly to your customer support at [email protected] without hesitating to call back your order number so that we can review the situation together. Our team will soon come back to you with a solution and everything will be back to normal. We remain available for any further information and apologize for the inconvenience caused. Have a nice day!
2
/5
★★☆☆☆
The screen protector I ordered arrived broken due to the delivery...
Juliette L.
Translated review
Answer from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
2
/5
★★☆☆☆
Ordered a bluetooth home button for iPhone 7, received a home button that does not work and is not Bluetooth. After sending a message via FB, I was told that the button received is a button last generation 2.0 without Bluetooth ... so not at all what I ordered. I am waiting for a new button to be sent... to be continued
Andrea T.
Translated review
Answer from SOSAV
Hello Arnaud, Thank you for your message 🙂 Indeed, you got the version superior to what you ordered, for the same price. Eventually, the bluetooth version will no longer be offered. That said, this button was apparently defective, and our team has created for you, as you know, a new order that should be in your hands soon 🙂 Do not hesitate to keep us informed! Very nice day to you. Sincerely, The SOSav.Fr Team
3
/5
★★★☆☆
Delivery 1 week too long!!! order on Wednesday received Tuesday 7 days included Weekend for a simple letter fleece...can do better otherwise RAS for a product of occase
Akim H.
Translated review
Answer from SOSAV
Hello Akim, Thank you for your message. Your package was shipped in less than 24 hours by our logistics team, we are sorry if the postal delays could be extended in this particular period, we are as you know entirely dependent on carriers, just like you. We are happy to hear that the part received is suitable for you! Please do not hesitate to contact our team at [email protected]. Have a great day and see you soon. Sincerely, The SOSav.Fr Team
3
/5
★★★☆☆
No problem for the article and delivery.
Quéau P.
Translated review
3
/5
★★★☆☆
Well designed site, delivery Ok
Julien E.
Translated review
Answer from SOSAV
Hello Julien, We thank you for your message and we are sorry to hear this news :- / We note that you have not yet contacted our team on this subject. In order to remedy the situation quickly, we invite you to contact our customer support at [email protected] without hesitating to recall your order number. Our team will check with you. We remain available for any further information! Have a nice day! Sincerely, The SOSav.Fr Team
3
/5
★★★☆☆
Unfortunately I did not receive the right hydrogel film. The sticky part was not on the right side of the film. I couldn't stick it because of the cut out for the front camera. Too bad .
Manon B.
Translated review
Answer from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
2
/5
★★☆☆☆
I had kept the old one so I replaced it and asked for the warranty to be taken care of. I had to send back the complete screen so I asked for the earpiece to be returned but it was at my expense. Since the reassembly, the microphone doesn't work well when I plug in a headset/microphone. I'm very disappointed I'm giving up and will reassemble this iphone once again to put a second hand mic on it .
Michel V.
Translated review
Answer from SOSAV
Hello, Thank you for your feedback! Could you please contact our customer service at the following address so that we can solve the problem you encountered: [email protected] Sincerely, The SOSav team
2
/5
★★☆☆☆
I tried to change the battery and screen of an iphone7, and after reassembling it did not work anymore. This operation is not within the reach of all despite the explanations rather well done.
Eric W.
Translated review
Answer from SOSAV
Hello, Thank you for your comment 🙂 Could you please contact our customer service at [email protected] if you want to exchange the parts? Sincerely, The SOSav team
3
/5
★★★☆☆
Battery sold as original... Some doubts and the rear window broke when I changed it so a bit disappointed but the battery works fine
David K.
Translated review
Answer from SOSAV
Hello, Thank you for your review! Please contact our customer service at [email protected] so that we can solve your problem. Sincerely, The SOSav team.