/10
★★★★★
based on 26368 reviews published
★★★★★
based on 26368 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The site is quite clear and explanatory. The order is quickly
Lena T.
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2
/5
★★☆☆☆
I've been using it for a while now, but I'm not sure if it's a good one. I'm not sure if it's a good one, but I'm not sure if it's a good one, and I'm not sure if it's a good one.
Ludovic C.
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Answer from SOSAV
Hello, Thank you for your opinion ! Could you please contact our customer service at [email protected] ? We look forward to receiving your email and wish you a nice day ! Sincerely, The SOSav team
2
/5
★★☆☆☆
The battery only lasted 3 days. OUT OF ORDER. Satisfactory after sales service, immediate refund of the battery.
Julien L.
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2
/5
★★☆☆☆
VERY POOR QUALITY MATERIAL RECEIVED
Eric M.
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Answer from SOSAV
Hello Eric, Thank you for your feedback! In order to exchange the charger, can you contact our customer service at [email protected]? Sincerely, The SOSav team
2
/5
★★☆☆☆
One time the battery is not working and the second one they sent me discharges after 30min
Emmanuel L.
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Answer from SOSAV
Hello Emmanuel, Thank you for your feedback! Could you please contact our customer service at [email protected] so that we can offer you a satisfactory solution? Sincerely, The SOSav team
3
/5
★★★☆☆
As presented in the satisfaction survey, the product ordered is white but at the validation it is the black version that appeared. Without this problem I would have given it 4 stars.
Yann D.
Translated review
Answer from SOSAV
Hello, Thank you for your feedback. Please contact our customer service ([email protected]) so that we can find a solution to your problem. Sincerely, The SOSav team.
2
/5
★★☆☆☆
It's a good site but SOSAV must be more vigilant about the photo of the products offered, which subsequently does not correspond to the product we receive, we order the exact model of the product in relation to the photo, especially if there are several references for the same product, so it's crucial to receive what we ask. Moreover, read more carefully the emails that are sent to you when there is a problem, this avoids sending the wrong product twice in a row.
Serge B.
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Answer from SOSAV
Hello, Thank you for your review! Please contact our customer service ([email protected]) so that we can find a satisfactory solution to your problem. We remain at your disposal.
2
/5
★★☆☆☆
Following the breakage of my Galaxy A70 screen I visited the site with my screen replacement procedure. The steps are well detailed but there are a few steps missing for the procedure to be complete. I ordered the screen from my A70 to proceed with the repair but what a disappointment. The screen only has the LCD glass and not the complete screen. Once in place, the LCD screen does not light up across the entire screen. The fingerprint recognition does not work anymore since the screen does not go all the way down. At almost 100 I expected much better and I'm not sure I'd recommend this site or recommend it to my friends.
Christophe C.
Translated review
Answer from SOSAV
Hello, Could you please contact our customer service ([email protected]) so that we can find a solution to your problem. Sincerely, The SOSav team.
3
/5
★★★☆☆
On site and order nothing to say about the product it did not correspond to the order and this 2 times is not serious to review
Bruno R.
Translated review
Answer from SOSAV
Hello, Thank you for your feedback! We have corrected our stock and our customer service is waiting for a response from you? Sincerely, The SOSav team
3
/5
★★★☆☆
I am a little disappointed with the battery which was given for 3300 mAh and which in reality is not more than 2700 mAh
Bruno G.
Translated review
Answer from SOSAV
Hello, Could you please contact our customer service at this email address: [email protected] so that we can find a solution to your problem. Sincerely, The SOSav team.
3
/5
★★★☆☆
The parts are supposedly tested before shipping... Well, the first one I received doesn't work and it was really hard to miss... so not tested before shipping... However, if these ones work, they work correctly! The after-sales service was very responsive and offered me a quick solution. Nevertheless, I think it's a shame to have to waste time because the parts are (apparently) not tested, even though it's written in big letters on their website...
Alexandre P.
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2
/5
★★☆☆☆
The site is well done but on the liPhone reassembly tutorial there is a step missing and I found myself with an extra screw, forced to reassemble...
Jean-marc E.
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2
/5
★★☆☆☆
I am overall very disappointed. No problem with the site which delivered on time but they are careful not to say that the quality of the screen is much lower. I would have preferred to stay with my broken screen. It's a great product. I have lost the colours, which are now very bland and the touch is very bad and clicks next to it all the time. I will never buy their "premium screen" again. It should be pointed out that it is far from the quality of the originals.
Arthur F.
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Answer from SOSAV
Hello, thank you for your review! Could you please contact our customer service at [email protected] so that we can offer you an exchange of the screen? Sincerely, The SOSav team
2
/5
★★☆☆☆
Screen much more fragile than the original one, cracked in my pocket after two days. And no return possible.
Tom V.
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2
/5
★★☆☆☆
The delay is much longer than usual. This is a big handicap knowing that the screen I ordered had to be replaced with a screen that was completely out of order. I find it a shame not to be warned of this longer delay. However, this is the first problem I have encountered after several orders, the quality is always there. Good luck to all.
Samuel M.
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Answer from SOSAV
Hello, Thank you for your comment! In case of problem, our customer service is at your disposal! We wish you a good day! Sincerely, The SOSav team
2
/5
★★☆☆☆
This assembly does not have depth and therefore I lost the facial recognition on my iPhone. Obviously this was not described in the description at all.
Jean-philippe J.
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Answer from SOSAV
Hello, Thank you for your comment! If you have any problems, please contact our customer service. The address is [email protected] Sincerely, The SOSav team
2
/5
★★☆☆☆
The return should be free.
Dominique B.
Translated review
Answer from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service at [email protected] so that we can offer you a satisfactory solution? Sincerely, The SOSav team
3
/5
★★★☆☆
Clear website, good product descriptions. The tutorials are easily accessible, but the preparation service was not able to process my order correctly on two occasions. Fortunately the after-sales service is very responsive and informs you quickly on the progress of the order. Rigour and patience are necessary.
David B.
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2
/5
★★☆☆☆
Attention very fragile quality disappointing
Redouane K.
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Answer from SOSAV
Hello, Thank you for your review! If you have any problems, please contact our customer service at [email protected]. Sincerely, The SOSav team
3
/5
★★★☆☆
I am very pleased with the products but a little disappointed with this latest order where after 2 months of waiting I am asked to pay 4 euros more because the delivery which was expected in simple letter must be done in colissimo...
Lionel D.
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3
/5
★★★☆☆
The screen was not top level brightness I think not solid enough because despite the protection it is still broken...
Aurelie R.
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2
/5
★★☆☆☆
Product conforms but big delay of delivery and no information on this delay
Pascal S.
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3
/5
★★★☆☆
This is not the first time I've ordered from SOSAV, but it's the first time I've been really dissatisfied. I ordered 1 time, received the wrong part, contacted SAV, reshipped the same part as the first one, contacted SAV again, went through the technical expertise again and a 3rd time the same part... It was a sticker to stick the LCD on the chassis of my wife's cell phone, today her LCD is out of order, I have the right to 10% discount on my next order it could have been nice but now I still do not have the right sticker and I have to recommend an LCD because by moving on the chassis it cracked, the touch does not work, in short out of order! So the next time will be without me!
Guillaume D.
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2
/5
★★☆☆☆
Non-compliant ecran
Global S.
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2
/5
★★☆☆☆
I had a late arrival and reordered due to several problems. Finally I had my iPad repaired in a shop for a hundred euros. I have a touchscreen in stock! Thankfully your after sales service is responsive and cooperative.
Pierre R.
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Answer from SOSAV
Hello, Thank you for sharing your experience, however your rating does not really reflect the experience you had on our website 🙁
3
/5
★★★☆☆
A few days later my phone had a battery problem again
Eglantine G.
Translated review
Answer from SOSAV
Hello, thank you for your review! Could you please contact our customer service at [email protected] to exchange the battery? Sincerely, The SOSav team
2
/5
★★☆☆☆
Sorry the product was not suitable
Laurent D.
Translated review
Answer from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service at [email protected] so that we can offer you a satisfactory solution? Sincerely, The SOSav team
3
/5
★★★☆☆
The video would sometimes be more appropriate ... the reassembly is not necessarily explained the photo not always taken at the best angle Finally the iphone recharges again but no wifi.
David D.
Translated review
Answer from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service so that we can offer you a solution? Sincerely, The SOSav team
2
/5
★★☆☆☆
Total flop for me. My phone was very difficult to open... and the glass broke. Now it's out of order. It was a refurbished device, maybe it had been opened and glued with a stronger glue than the original one...maybe that's why? I think in the tuto it would have been wise to specify these things. I would not have bought a kit "change battery" in this case. I lost money. Too bad....
Michèle H.
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3
/5
★★★☆☆
The only downside is that the tools are of poor quality, the flathead screwdriver can't loosen some screws, the plastic spatula breaks when the battery is removed...
Sylvain C.
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