/10
★★★★★
based on 26303 reviews published
★★★★★
based on 26303 reviews published
Latest neutral customer reviews
2/5
★★☆☆☆
I have not received my order yet.
Nix R.
Translated review
Answer from
SOSAV
Hello, Thank you for your feedback. Could you please contact our customer service at [email protected] so that we can inform you about the tracking of your package? Wishing you a good day. Sincerely, The SOSav team
2/5
★★☆☆☆
I'm sorry, but I can't get my button to work properly. It's just that it's very sensitive at times and at other times it's stuck or works alone.
Sébastien B.
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Answer from
SOSAV
Hello Sebastien, Thank you for your comment. Our customer service is waiting for your choice concerning the return of the part. We wish you a very good day. Sincerely, The SOSav team
2/5
★★☆☆☆
The tutorial only skimmed over the most critical part of the repair, removing the battery, but I could only know that after I did it. As a result, having followed the tutorial, i.e. removing the battery from the side, I tore a plug and my phone is now out of order for good. It should have been explained that you have to remove the battery from the top, following the 3 sticky strips that hold it. So I'm good to go and buy a new phone, and the battery I bought on the site is useless to me.
Fabien S.
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3/5
★★★☆☆
I didn't understand well, I wanted to have the rear frame and it wasn't explained very well, but it was well packaged
Didier B.
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3/5
★★★☆☆
Received quickly but the item does not work properly
Julien R.
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Answer from
SOSAV
Hello Julien, Thank you for your comment. Could you please contact our customer service at [email protected] so that we can offer you an exchange of the part? All our products are guaranteed for one year. Sincerely, The SOSav team
3/5
★★★☆☆
The site is very well done with videos "tutorials" to help with editing. On the other hand it is necessary to read well between the lines. If the photos suggest that the products are original manufacturers at the delivery are unfortunately adaptable!
Pascal D.
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3/5
★★★☆☆
Screen and battery seem to be of good quality, nothing to complain about. However, the screen replacement tutorial on iPhone 6s is problematic: not disconnecting the battery for a screen change creates a risk of short circuit when reconnecting the screen connectors. Ultimately, the risk of blowing the backlight fuse, which happened to me. This SMD fuse is 0.5mm long and requires expensive equipment and a lot of skill to change. So motherboard and phone out of order... That said, SOSAV is still a site that provides good quality material and I will order from this site again without any problem.
Eric J.
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Answer from
SOSAV
Hello Eric, Thank you for your comment. Indeed, the repair guide does not mention this important step, and we sincerely apologize for it. We are in the process of correcting this anomaly. If you wish to return parts, we remain at your disposal via our customer support: [email protected]. Sincerely, The SOSav team.
3/5
★★★☆☆
I am very pleased with the delivery and the equipment. The problem is that I ordered with -10% on the material that did not work. I have a response and no solution or follow-up.
Alex D.
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2/5
★★☆☆☆
Nothing to say, waiting for my part!!!.hoping it's fast and that it's the right one.
Michel M.
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2/5
★★☆☆☆
Ordered on Sunday, the part arrived by post this Friday. Opening, the part delivered is not the one presented on the site and totally incompatible with my SAMSUNG GALAXY TAB S.
Philippe S.
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3/5
★★★☆☆
The part was of good quality, arrived on time and in the right packaging, but it should have been specified that it did not come with the double-sided adhesive required for fitting. I'll do more research next time to get the corresponding adhesive.
Corentin P.
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3/5
★★★☆☆
I received the right part but the colour didn't match, but I was happy with it.
Marine C.
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3/5
★★★☆☆
5 stars for the support that sent me back a new battery when the one I received didn't work... unfortunately this one doesn't work very well and doesn't hold a charge.
Carlos M.
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2/5
★★☆☆☆
Disappointed price/quality
Elian P.
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2/5
★★☆☆☆
Hello, I have replaced the battery of my laptop according to a tutorial by the one ordered from SOSV, and my laptop stopped working. I will buy another one. So I don't see the point of your site to sell phone batteries, and in a general way to replace a laptop battery, since this DIY makes the laptop out of order ...
Philippe G.
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Answer from
SOSAV
Hi Philippe, Thank you for taking the time to share your review. Replacing the battery does not make the smartphone dead, we are sorry to hear that you were not successful in your repair. If your phone reboots after re-connecting your old battery, please contact our support team for an exchange. Our team remains at your disposal if you need advice. Sincerely, The SOSav team
3/5
★★★☆☆
Very good delivery time but package damaged
Louis G.
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Answer from
SOSAV
Hello Louis, Thank you for taking the time to share your review. We're sorry if your package was damaged by the carrier during transit. Can you confirm that you received the parts intact? We have not been contacted to say otherwise. The SOSav team
3/5
★★★☆☆
3 euros for a very small joint and almost as much for the port...it is expensive in my opinion but the site has at least the merit of existing.
Ivan R.
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2/5
★★☆☆☆
IPhone 7 replacement screen of poor quality, very little brightness, screen not readable in daylight, dark colors. After second order OEM screen, back to original quality (but loss of home button??is there a link?)
Fabrice M.
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3/5
★★★☆☆
I did not receive what I asked for due to an error (now corrected). I have not received what I asked for due to an error (now corrected) and on one of my purchases I did not know what was in it, so I bought another part that was needed for the first purchase. And when I want to return it is accepted but the shipping costs are at my expense, these having a cost greater than or equal to the product. I have already ordered several times.
Antoine K.
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3/5
★★★☆☆
I have received my order and it is now ready to ship. I am very pleased with the service and the quality of the product...
Vincent D.
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3/5
★★★☆☆
Satisfactory
Guillaume N.
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2/5
★★☆☆☆
I'm very disappointed with the quality of the battery, it's not as good as the original one, but I'm sure it will be. I am very disappointed with the merchandise, it is far from the quality of the original battery.
Damien V.
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3/5
★★★☆☆
I am very pleased with the kit to change my battery on my IPhone se. The only exception is the suction cup! I've been using it for a while now and it's not working properly...
Floris G.
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3/5
★★★☆☆
The products are really official products. For me, two drawbacks: - The explanation videos are too succinct and misleading on the ease and feasibility of the operation to open the screens. The video of the J5 is made with a screen already unstuck... it is necessary to insist on the fact that the screen in place is really well stuck on the whole surface, what the video does not say. - The delivery: the screen was placed between the tool kit and the paper that serves as padding. As a result, the screen had a huge pressure on the edges that lay in the void: not smart.
Frederic P.
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2/5
★★☆☆☆
Lack of instructions and fragile glass: it broke !!!!!!!
Daniel Q.
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Answer from
SOSAV
Hello Daniel, Thank you for taking the time to share your opinion. You have certainly noticed our commitment to the planet, that's why our guides are only available online with the possibility to print them in PDF if you want a paper version. Please contact our support team at [email protected] if your item was damaged in transit. With our apologies. Sincerely, The SOSav team
3/5
★★★☆☆
Very easy to navigate, but the nylon spatula is very fragile and broke twice in my phone... not practical when we want to do our repair with care, without having to force...
Anatole R.
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3/5
★★★☆☆
I ordered a battery for S6 edge +. Received very quickly, no problem on this side. I'm not sure if it's a good idea to have a video tutorial for the replacement. A video tutorial would be nice. The problem was not with the battery. A help to diagnose the failure would have perhaps allowed me to order the right part.
Clément M.
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3/5
★★★☆☆
Quality of the piece not so good.
Enzo A.
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2/5
★★☆☆☆
I had to wait for an order for 2 months and another one for 1 month, and to be constantly behind them so that they don't forget me. Big internal communication problems and total disorganization! Big waste of time for me and bad moments spent.
Anonymous A.
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3/5
★★★☆☆
1/ The cost of shipping to review (4.99e for an envelope in a relay point ...). The shipping was fast. 2/ Lack of clarity on the origin of the products (reconditioned? second hand?), the product received is not new.
Anonymous A.
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