/10
★★★★★
based on 26142 published reviews
★★★★★
based on 26142 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Ne marche pas
Anonymous A.
Translated review
1/5
★☆☆☆☆
Very disappointed
Anonymous A.
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1/5
★☆☆☆☆
Well delivered but defective part
Anonymous A.
Translated review
Answer from
SOSAV
Hello, Thank you for taking the time to leave a Review. Could you tell us more about the problem you seem to have encountered? Have you contacted Customer Service ([email protected])? Sincerely, Frédéric
1/5
★☆☆☆☆
Very long delay and the delivery does not correspond to the order
Anonymous A.
Translated review
1/5
★☆☆☆☆
More than 9 days I ordered and I see in my order tracking: waiting for restocking. After 9 days I find it amazing that I am not restocked and even more amazing that I did not report it when I ordered. By ordering in China and by boat therefore without transport costs, I am delivered in less than 15 days experience made before Christmas, so when the orders are very high. In short I am disappointed and I do not think to order other items from you. To my great regret.
Anonymous A.
Translated review
1/5
★☆☆☆☆
Very disappointed
Anonymous A.
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1/5
★☆☆☆☆
I have to say that I am very pleased with the quality of the products and the price. The service is even worse than I imagined. Sorry it was my first and last purchase at sosav
Anonymous A.
Translated review
Answer from
SOSAV
Hello, As the agent in charge of your case indicated to you, your order being already taken care of by the carrier, it could not be cancelled anymore. However, he offered you to return the products to us for the realization of a refund: "Marco replied 12 days ago (Thu, 31 Dec, 2015 at 3:11 PM) Replied to: [email protected] , cc: [email protected] Hello, We have taken good note of your message. Unfortunately, the packages have already been shipped about an hour ago. We have received your package, please do not unpack the box and contact us at this email address. We will inform you about the return procedure to obtain a credit note or a refund of the part. We are waiting for your return. Sincerely, Marco" Sincerely,
1/5
★☆☆☆☆
No big deal for a battery error.
Anonymous A.
Translated review
Answer from
SOSAV
Hello, Thank you for taking the time to leave a Review. Could you tell us more about the problem you seem to have encountered? Have you contacted Customer Service? Best regards,
1/5
★☆☆☆☆
Pitiful. I order, they inform me by email that my product is out of stock and they offer me either a refund or a credit note. I opt for a refund and I receive an email saying that they have been supplied and that my order has been shipped. This is a site to be avoided as a matter of urgency.
Anonymous A.
Translated review
Answer from
SOSAV
Hello, You placed an order on 15/12/2015. Unfortunately, during the preparation of the order, we were out of stock. The preparer then informed you by email. However, that same day, our restocking was delivered to us. The order preparer therefore finalized your order for shipment the same day. Your refund request was made on 16/12, the next day. Sincerely, Frédéric
1/5
★☆☆☆☆
Sale of objects that cannot be repaired by themselves
Anonymous A.
Translated review
Answer from
SOSAV
Hello, Thank you for taking the time to leave a Review. Could you tell us more about the problem you seem to have encountered? Did you contact the Customer Service ([email protected])? Sincerely, The SOSav team
1/5
★☆☆☆☆
Not satisfied
Anonymous A.
Translated review
1/5
★☆☆☆☆
Hello, light spots appear on my screen (two lighter spots with a diameter of 2 to 3 mm) after 1 month of operation. I do not recommend this screen.
Anonymous A.
Translated review
Answer from
SOSAV
Hello, Thank you for taking the time to leave a Review. Could you tell us more about the problem you seem to have encountered? Did you contact the Customer Service ([email protected])? Sincerely, The SOSav team
1/5
★☆☆☆☆
I would not recommend this site to anyone around me.
Anonymous A.
Translated review
1/5
★☆☆☆☆
The site is well built but the products sent do not work
Anonymous A.
Translated review
1/5
★☆☆☆☆
Badly done
Anonymous A.
Translated review
1/5
★☆☆☆☆
The part does not correspond to the product described, no explanation available, request for assistance without serious answer ("look at the videos on the internet" "call a repairer") - I'm waiting for the authorization to make a return (!) and to get the address where to send the package ...
Anonymous A.
Translated review
Answer from
SOSAV
Hello, Thank you for taking the time to leave a Review. Could you tell us more about the problem you seem to have encountered? You contacted our services on a Sunday at 3:40 pm and we answered you that same day at 10:13 pm, then at 12:17 am after your second email, although we are closed on weekends (and in the evening). Concerning the comments you give us, I don't find, in the email exchanges, the following advice: "look at the videos on the internet" "call a repairman") For your information, our guides are only available in the form of images and text. Finally, as indicated by the adviser on Monday, he is waiting for information about the product received. You can of course answer him by specifying that you do not wish to wait and prefer to return the package. Sincerely, The SOSav team
1/5
★☆☆☆☆
Completely incompetent
Anonymous A.
Translated review
Answer from
SOSAV
Hello, Thank you for leaving a Review. However, after checking, your request was for an exchange, following an order error. You will certainly understand that the exchange can only be ensured upon receipt of the battery, which, according to the email exchanges, you have been offered. The exchange was not refused. In addition, you indicated that you wanted a second battery, but also that you urgently needed these elements. The advisor has therefore proposed to place a new order, and in parallel, to return the model purchased by mistake, which will be refunded upon receipt. Sincerely, Frédéric
1/5
★☆☆☆☆
Received an intact package but the glass was cracked
Anonymous A.
Translated review
1/5
★☆☆☆☆
The battery I received never worked!
Anonymous A.
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1/5
★☆☆☆☆
The part you sent me is not the original call it did not work
Anonymous A.
Translated review
1/5
★☆☆☆☆
I have received the package with a small carambar. I'm not sure if it's a good idea to get a new one, but I'm not sure if it's a good idea to get a new one, but I'm not sure if it's a good idea to get a new one.
Anonymous A.
Translated review
1/5
★☆☆☆☆
Defect on a part
Anonymous A.
Translated review
1/5
★☆☆☆☆
The room was not at all the same as the original one
Anonymous A.
Translated review
1/5
★☆☆☆☆
Tres incertain attention prudence
Anonymous A.
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1/5
★☆☆☆☆
Order arrived quickly but does not match my phone...No invoice or procedure for return and refund
Anonymous A.
Translated review
1/5
★☆☆☆☆
In view of the quality of the product delivered, I will not recommend your site. I'm sorry about that.
Anonymous A.
Translated review
1/5
★☆☆☆☆
If Sosav had been my first experience of buying online, I think I would never have made an internet purchase again... 1 Order touchscreen + tools (we'll talk about tools later) ok on July 15, 2015 2 Receipt of the bad glass on July 17, 2015 3 Contact Sosav (only mail because unreachable by phone) on July 20, 2015 which solves the problem by giving me a credit for purchase + transport of a new glass after having asked me photos of the phone and the glass Until then we can understand that a mistake can happen. 4 Ordered new glass on July 22, 2015 5 Received the new bad glass (the same as the first order) on July 24, 2015 Unbelievable no verification while I mentioned that this glass was going to be used for a professional phone (liberal nurse) and that it was urgent. 6 Contacted Sosav (only by mail because I could not be reached by phone) on July 25, 2015, I was asked again for new photos of the phone and the glass 7 New credit note for purchase BUT NOT FOR TRANSPORT, I pay 3.39 again and ask for a refund. I wonder if this is incompetence or scam, it would be better the second I would understand better, in short... new order on July 28, 2015 taking my precautions and making several messages to ask to check well. 8 In the meantime purchase of a new phone because the urgency of the request has apparently not caught the attention of sosav ... 9 Received the new glass (the right one on the 3rd shot) on 30 July 2015. 10 Mounting the new glass, surprise the screwdriver torx 5 purchased does not work (and there is REALLY OF the RIP) 11 ReBuy tools in large DIY. 12 The repair begins... no the tutorial is no longer online on the site of sosav... a Russian video comes to my rescue and after 15 days of trouble I manage to repair. BALANCE SHEET: 1st purchase: 32,98 - 2nd purchase: 0 - Purchase new laptop: 149 - 3rd purchase: 3,39 (delivery) - Purchase new tools: 11,95 --- TOTAL: 197,32 --- EXPENSIVE FOR A TACTILE GLASS I'M STILL WAITING FOR DELIVERY. SILENCE RADIO. I HAVE TO SAY THAT I AM VERY PLEASED WITH THE SERVICE AND THE QUALITY OF THE PRODUCT. IT WAS THE FIRST AND LAST TIME I ORDERED FROM THIS SITE...
Anonymous A.
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1/5
★☆☆☆☆
Avoid!!! Don't answer the phone , disastrous after sales service !!! PayPal dispute in court ...
Anonymous A.
Translated review
1/5
★☆☆☆☆
Lack of explanation on the products, wrong characteristics on the products' pictures.
Anonymous A.
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1/5
★☆☆☆☆
Trop cher
Anonymous A.
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