/10
★★★★★
based on 26376 reviews published
★★★★★
based on 26376 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The part does not correspond to the product described, no explanation available, request for assistance without serious answer ("look at the videos on the internet" "call a repairer") - I'm waiting for the authorization to make a return (!) and to get the address where to send the package ...
Anonymous A.
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Answer from SOSAV
Hello, Thank you for taking the time to leave a Review. Could you tell us more about the problem you seem to have encountered? You contacted our services on a Sunday at 3:40 pm and we answered you that same day at 10:13 pm, then at 12:17 am after your second email, although we are closed on weekends (and in the evening). Concerning the comments you give us, I don't find, in the email exchanges, the following advice: "look at the videos on the internet" "call a repairman") For your information, our guides are only available in the form of images and text. Finally, as indicated by the adviser on Monday, he is waiting for information about the product received. You can of course answer him by specifying that you do not wish to wait and prefer to return the package. Sincerely, The SOSav team
1
/5
★☆☆☆☆
Completely incompetent
Anonymous A.
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Answer from SOSAV
Hello, Thank you for leaving a Review. However, after checking, your request was for an exchange, following an order error. You will certainly understand that the exchange can only be ensured upon receipt of the battery, which, according to the email exchanges, you have been offered. The exchange was not refused. In addition, you indicated that you wanted a second battery, but also that you urgently needed these elements. The advisor has therefore proposed to place a new order, and in parallel, to return the model purchased by mistake, which will be refunded upon receipt. Sincerely, Frédéric
1
/5
★☆☆☆☆
Received an intact package but the glass was cracked
Anonymous A.
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1
/5
★☆☆☆☆
The battery I received never worked!
Anonymous A.
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1
/5
★☆☆☆☆
The part you sent me is not the original call it did not work
Anonymous A.
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1
/5
★☆☆☆☆
I have received the package with a small carambar. I'm not sure if it's a good idea to get a new one, but I'm not sure if it's a good idea to get a new one, but I'm not sure if it's a good idea to get a new one.
Anonymous A.
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1
/5
★☆☆☆☆
Defect on a part
Anonymous A.
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1
/5
★☆☆☆☆
The room was not at all the same as the original one
Anonymous A.
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1
/5
★☆☆☆☆
Tres incertain attention prudence
Anonymous A.
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1
/5
★☆☆☆☆
Order arrived quickly but does not match my phone...No invoice or procedure for return and refund
Anonymous A.
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1
/5
★☆☆☆☆
In view of the quality of the product delivered, I will not recommend your site. I'm sorry about that.
Anonymous A.
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1
/5
★☆☆☆☆
If Sosav had been my first experience of buying online, I think I would never have made an internet purchase again... 1 Order touchscreen + tools (we'll talk about tools later) ok on July 15, 2015 2 Receipt of the bad glass on July 17, 2015 3 Contact Sosav (only mail because unreachable by phone) on July 20, 2015 which solves the problem by giving me a credit for purchase + transport of a new glass after having asked me photos of the phone and the glass Until then we can understand that a mistake can happen. 4 Ordered new glass on July 22, 2015 5 Received the new bad glass (the same as the first order) on July 24, 2015 Unbelievable no verification while I mentioned that this glass was going to be used for a professional phone (liberal nurse) and that it was urgent. 6 Contacted Sosav (only by mail because I could not be reached by phone) on July 25, 2015, I was asked again for new photos of the phone and the glass 7 New credit note for purchase BUT NOT FOR TRANSPORT, I pay 3.39 again and ask for a refund. I wonder if this is incompetence or scam, it would be better the second I would understand better, in short... new order on July 28, 2015 taking my precautions and making several messages to ask to check well. 8 In the meantime purchase of a new phone because the urgency of the request has apparently not caught the attention of sosav ... 9 Received the new glass (the right one on the 3rd shot) on 30 July 2015. 10 Mounting the new glass, surprise the screwdriver torx 5 purchased does not work (and there is REALLY OF the RIP) 11 ReBuy tools in large DIY. 12 The repair begins... no the tutorial is no longer online on the site of sosav... a Russian video comes to my rescue and after 15 days of trouble I manage to repair. BALANCE SHEET: 1st purchase: 32,98 - 2nd purchase: 0 - Purchase new laptop: 149 - 3rd purchase: 3,39 (delivery) - Purchase new tools: 11,95 --- TOTAL: 197,32 --- EXPENSIVE FOR A TACTILE GLASS I'M STILL WAITING FOR DELIVERY. SILENCE RADIO. I HAVE TO SAY THAT I AM VERY PLEASED WITH THE SERVICE AND THE QUALITY OF THE PRODUCT. IT WAS THE FIRST AND LAST TIME I ORDERED FROM THIS SITE...
Anonymous A.
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1
/5
★☆☆☆☆
Avoid!!! Don't answer the phone , disastrous after sales service !!! PayPal dispute in court ...
Anonymous A.
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1
/5
★☆☆☆☆
Lack of explanation on the products, wrong characteristics on the products' pictures.
Anonymous A.
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1
/5
★☆☆☆☆
Trop cher
Anonymous A.
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1
/5
★☆☆☆☆
I would not recommend your site to anyone!
Anonymous A.
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1
/5
★☆☆☆☆
You do not take our requests into account. Please check the emails sent on your site. Thank you for your reply, which we hope will be as quick as possible. Sincerely
Anonymous A.
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1
/5
★☆☆☆☆
The camera of the so-called iphone6 is much bigger than the original pfffff
Anonymous A.
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1
/5
★☆☆☆☆
Not functional, wrong parts sent, 2x right and not the LEFT model
Anonymous A.
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1
/5
★☆☆☆☆
Part does not match the type of phone
Anonymous A.
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1
/5
★☆☆☆☆
The buttons did not match the iPhone 4 at all. I spent 2 hours trying to make them fit. In the end I found that the notches were not the same! Between fatigue and stress. The iPhone is now in kit and unusable!
Anonymous A.
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1
/5
★☆☆☆☆
Poor quality tools making any attempt to repair almost impossible (screwdriver not well calibrated which damages the thread, tools that break from the first use). I'm not sure if I'm going to be able to do this, but I'm sure I'll be able to do it again in the future.
Anonymous A.
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1
/5
★☆☆☆☆
Ecran doesn't work it's not serious it's n i;porte what
Anonymous A.
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1
/5
★☆☆☆☆
Fast delivery, but defective products.
Anonymous A.
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1
/5
★☆☆☆☆
Handling much too risky when you are not used to the temperature to use. In the end I lost my phone to save a few euros from a specialist ... I do not recommend
Anonymous A.
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1
/5
★☆☆☆☆
I am disappointed with my order
Anonymous A.
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1
/5
★☆☆☆☆
Three decu
Anonymous A.
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1
/5
★☆☆☆☆
The battery doesn't work. I put it back on standby and it works.
Anonymous A.
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1
/5
★☆☆☆☆
The battery is delivered on time but it is swollen like a pad. Impossible to install. Apparent defect. The condition of the battery could have been checked before shipping. I am waiting to see how effective the service is in dealing with the incident, so I give it a star.
Anonymous A.
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1
/5
★☆☆☆☆
Tutorial on incomplete site, I found myself with many more elements to disassemble than expected, the surprise was quite unpleasant.
Anonymous A.
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