9.3/10
★★★★★
based on 26142 published reviews

Latest negative customer reviews

1/5
★☆☆☆☆
More than 5 weeks for a restocking of 3 unfortunate items, 2 mails sent to the company without any answer yet .... Very disappointed
Yann M.
Yann M.
purchased on 30/08/2021 
Translated review
1/5
★☆☆☆☆
I have not received my order in full, I have already sent 2 emails to SOSAV for explanations, I still have no answer.
Gwenaelle B.
Gwenaelle B.
purchased on 23/08/2021 
Translated review
1/5
★☆☆☆☆
I waited 2 months to receive part of my order. The parts were available when I ordered them, and were waiting to be delivered afterwards. More than 3 months later, I am still waiting for the balance. No response to my reminders.
Christophe C.
Christophe C.
purchased on 24/07/2021 
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1/5
★☆☆☆☆
Passed an order on the site or the products are in stock which I am told that the products are out of stock, July 8 the products arrive within ten days July 18 they arrive within ten days; when the products are in stock everything goes well but when they are not in stock it is complicated to have correct information; however the SAV remains responsive and professional by offering refunds or any other solution but when I will receive my products?
Cedric S.
Cedric S.
Translated review
Answer from SOSAV
Salve,

Grazie per il tuo commento e ci scusiamo per il ritardo!
A causa di un problema di produzione, i nostri fornitori stanno purtroppo subendo ulteriori ritardi per rifornire le nostre scorte :/

Non appena avremo ricevuto la nostra consegna, sarete avvisati via e-mail e il vostro pacco sarà spedito con priorità. Riceverai quindi un'e-mail di conferma della spedizione.

Il nostro team rimane a vostra disposizione e vi augura un'ottima giornata 🙂

Sinceramente,
Il team di SOSav.fr
1/5
★☆☆☆☆
My order arrived more than 6 months late. It was not useful to me anymore.
Xavier D.
Xavier D.
Translated review
Answer from SOSAV
Salve,

Ci scusiamo sinceramente per il ritardo :/

Se lo desideri, puoi contattare il nostro servizio clienti all'indirizzo [email protected] in modo che possano inviarti un modulo di restituzione per una nota di credito o un rimborso del tuo ordine!

Non vediamo l'ora di sentirti!

Augurandovi una buona giornata 🙂

Sinceramente,
Il team di SOSav.fr

1/5
★☆☆☆☆
The battery I ordered was not the right one.
Martial L.
Martial L.
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Answer from SOSAV
Ciao Martial,

Grazie per la tua recensione e siamo spiacenti di vedere che il tuo ordine per la batteria Galaxy Gear 2 non è di tua completa soddisfazione.

Tuttavia, notiamo che non hai ancora contattato il nostro team per questo problema: sentiti libero di scriverci a [email protected] in modo che possiamo essere a conoscenza di questa informazione e trovare una soluzione rapidamente 🙂

La nostra squadra vi augura una buona giornata e rimane a vostra disposizione se necessario.

Sinceramente,
Il team di SOSav.fr
1/5
★☆☆☆☆
Order placed in February received in May If I do not contact the chat nobody tells you anything 2 interlocutors 1 totally null The second at the top package arrived 1 day later Proposal for a discount on the next order They are not ready to see it again
Maxime B.
Maxime B.
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Answer from SOSAV
Ciao Maxime,

La ringraziamo per il suo commento e ci dispiace leggere queste informazioni...

Come indicato nella scheda del prodotto al momento dell'ordine, l'articolo non era disponibile per la spedizione immediata ma entro 7-15 giorni.

Di conseguenza, l'ordine diventa un "pre-ordine", il che significa che abbiamo bisogno di raccogliere il pagamento per poter ordinare il prodotto mancante dal nostro fornitore.

Tuttavia, alcuni riferimenti possono aver incontrato ritardi nella fornitura da parte dei fornitori nelle circostanze attuali e il vostro ordine è stato colpito.

Finché non c'è un aggiornamento, lo stato online del tuo ordine mostrerà "In attesa di rifornimento".

Purtroppo dipendiamo dai tempi di consegna dei fornitori quanto voi, e stiamo facendo del nostro meglio per trovare soluzioni efficaci per garantire che riceviate il vostro ordine rapidamente.

Ci dispiace per l'impatto che questo ha avuto sulla vostra riparazione...

Non esitate a contattarci, siamo qui per aiutarvi.


Non vediamo l'ora di avere tue notizie,
Il team di SOSav.fr
1/5
★☆☆☆☆
Equipment that didn't work: very frustrating to assemble and reassemble for nothing at all. Fortunately customer service is responsive and returns and refunds are pretty quick. But I don't recommend it at all.
Céline G.
Céline G.
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Answer from SOSAV
Ciao Céline,

Grazie per il tuo feedback e ci dispiace che lo schermo che abbiamo ricevuto non funzionasse correttamente, il che è tanto più sorprendente in quanto si tratta di uno schermo ufficiale Huawei.

Capiamo la sua insoddisfazione, ma purtroppo sono cose che possono succedere con le apparecchiature elettroniche...

Fortunatamente, e come lei ha sottolineato, il nostro team è sempre reattivo e fa del suo meglio per trovare soluzioni (perché ce ne sono sempre) nel minor tempo possibile.

Rimaniamo a vostra disposizione per qualsiasi altra informazione, non esitate.

Cordiali saluti,
Il team di SOSav.fr
1/5
★☆☆☆☆
Order received 2 months later
Vladimir R.
Vladimir R.
Translated review
Answer from SOSAV
Ciao Vladimir,

Grazie per il suo feedback e ci dispiace per il ritardo nella consegna...

Inizialmente, l'articolo non era disponibile per la spedizione immediata ma entro 7-15 giorni, e questo ritardo è stato notevolmente prolungato poiché si tratta di un pezzo difficile da ottenere, ancor più in questo particolare periodo in cui il commercio tra paesi non è facile.

Fortunatamente, questo è finalmente risolto e avete ricevuto il vostro articolo nella forma dovuta.

Non esitate a contattarci, siamo a vostra disposizione come sempre.

Cordiali saluti,
Il team di SOSav.fr
1/5
★☆☆☆☆
Finally delivered the day before the third month of delivery of an order cashed the day after the order I have no confidence.
Jean Paul B.
Jean Paul B.
Translated review
Answer from SOSAV
Hello Jean-Paul,

We thank you for your opinion and are sincerely sorry for the delay in delivery.

As indicated on the product sheet when you placed your order, the item was not available for immediate shipment but under 7 to 15 days initially.

As a result, the order becomes a "pre-order", which requires a payment to be received so that we can order the missing product from our supplier.

This last one underwent an important and quite abnormal delay, of which we were dependent exactly like you. Our team apologizes for the inconvenience this delay has caused.

As always, we remain fully available if needed.

Sincerely,
The SOSav.fr Team

1/5
★☆☆☆☆
I have received my order and I am very pleased with the service.
Jean-patrice S.
Jean-patrice S.
Translated review
Answer from SOSAV
Hello Jean-Patrice, Thank you for your comment. As indicated by the tracking of your package, it was shipped by our team on 19/04/2021 via the tracking number 8Q53778210591. The delivery to the DOM-TOM can currently be slowed down due to the context, and we are sorry for that. In the future, do not hesitate to contact our team directly for the tracking of your parcel, at [email protected]. We are closely monitoring the progress of your order and remain available for any further information. Have a nice day and see you soon! Sincerely, The SOSav.fr Team
1/5
★☆☆☆☆
I couldn't replace the screen because the new one wouldn't work, the Apple logo was just flashing. And the new screen had dead pixels in the top left corner
Léon V.
Léon V.
Translated review
Answer from SOSAV
Hello Leon, We thank you for your opinion and we are sorry to see that your order does not offer you complete satisfaction. However, it seems that you have not yet contacted our team regarding this part. In order to discuss this with you, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you 🙂 A very nice day to you! Sincerely, The SOSav.fr team
1/5
★☆☆☆☆
When ordering I am told 48 hours. Not true.
Marie Régina C.
Marie Régina C.
Translated review
Answer from SOSAV
Hello, you placed your order on 14/04 at 10 pm and your package was handed over to the carrier the next day, 15/04. However, you have chosen to send your order by green letter without tracking. The delivery time is not 48 hours but 4 to 5 working days in normal times (the time may be longer with the health crisis). In case of urgent order, we propose express carriers if needed. We look forward to hearing from you, Sincerely,
1/5
★☆☆☆☆
Product does not correspond at all to what I thought I would receive (full screen iPhone) and customer service is unreachable by phone despite numerous attempts... The solution to my problem by email is not at all satisfactory. Last time for me on this site...
Morgane L.
Morgane L.
Translated review
Answer from SOSAV
Hello, As indicated in the email exchanges, you have ordered a simple iPhone SE screen (not assembled). It is well mentioned in the description of this product sheet and in the linked tutorial that it is necessary to recover elements of your old screen (camera, speaker, etc.) to make this new screen work. You have received the product you ordered. We invite you to simply follow the instructions in our free tutorial to complete your repair. Best regards,
1/5
★☆☆☆☆
My order is incomplete!!! The after sales service is non-existent !!!! It's shameful and not at all professional !!!! I strongly advise against !!!! Run away!!!!!!
Frederic H.
Frederic H.
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Answer from SOSAV
Hello, We are sorry if you had a problem with your order. However, we can't find any trace of an exchange with our customer service to explain your problem and find a solution. Could you send us an email to [email protected] to clarify things and find a solution as soon as possible? Best regards,
1/5
★☆☆☆☆
Battery received fully discharged, holds charge very little time, 12 hours or so, and still on wifi all the time!!! Nothing to do with the one bought about 1 year ago. Big doubt that it is a battery origin SAMSUNG despite the price .....
Bernard M.
Bernard M.
Translated review
Answer from SOSAV
Hello, This is an official battery. It may have a defect. However, we note that you have not contacted our customer service about this problem. We invite you to send us an email to [email protected] so that we can proceed to the exchange as soon as possible. Best regards,
1/5
★☆☆☆☆
Very clear site and fast delivery but I did not receive what I ordered
Julien P.
Julien P.
Translated review
Answer from SOSAV
Hello Julien, We thank you for your comment and are sorry to hear about this information. However, it seems that you have not yet contacted our team about this matter. In order to start the handling of this return within the framework of our after-sales service, do not hesitate to read the e-mail that our team has already sent you on this subject 🙂 Have a nice day ! Sincerely, The SOSav.fr team
1/5
★☆☆☆☆
Defective part
Daniel F.
Daniel F.
Translated review
Answer from SOSAV
Hello Daniel, We thank you for your message and are sorry to hear about this information. Our team has already contacted you by e-mail and is waiting for your feedback. In the future, and to save time in processing your request, please feel free to contact our customer support directly 🙂 We are available by e-mail, chat, phone, and on most social networks. We wish you a very nice day, and see you soon! Sincerely, The SOSav.fr Team
1/5
★☆☆☆☆
Not very fast delivery
Theo S.
Theo S.
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Answer from SOSAV
Hello Theo, We thank you for your comment and are sorry to see that your order does not offer you complete satisfaction. It is possible that you have unfortunately come across a defective batch... However, you did not contact our team regarding this part when you noticed the incident. We could have shipped a new kit for example. Anyway, we remain available and at your disposal if needed, do not hesitate! Have a nice day. Sincerely, SOSav.fr
1/5
★☆☆☆☆
The front camera, speaker and proximity sensor are not working (front camera).
Christophe L.
Christophe L.
Translated review
Answer from SOSAV
Hello Christophe, We thank you for your comment and we are sorry to hear this news :- / We note that our customer support is already finding a solution to this problem and has contacted you about it. Rest assured, everything will be back to normal soon. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
1/5
★☆☆☆☆
Incorrect product description
Isabelle M.
Isabelle M.
Translated review
Answer from SOSAV
Hello Isabelle, We thank you for your comment and are sorry to hear about this news :- / Please check your emails as our team has already written to you about this. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
1/5
★☆☆☆☆
I ordered a gasket for my Karcher that does not match the size of the item ordered at all. I have tried to contact you to no avail...
Melanie A.
Melanie A.
Translated review
Answer from SOSAV
Hello Melanie, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we simply invite you to send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
1/5
★☆☆☆☆
Product error during delivery. It is inadmissible not to check the references before sending the packages!
Nicolas B.
Nicolas B.
Translated review
Answer from SOSAV
Hello Nicolas, We thank you for your message and we are sorry to hear this news :- / However, the photos you sent us have shown that you had received what you ordered, namely a Rear Camera - P20. Our team has already contacted you about this, so please check your junk mail if necessary. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! Sincerely, The SOSav.fr Team
1/5
★☆☆☆☆
I have to say that I am very pleased with the quality of the product. I have to say that it is very good and I am very pleased with the quality of the product,
Monique C.
Monique C.
Translated review
Answer from SOSAV
Hello Monique, We are sorry to see that your order does not give you complete satisfaction 🙁 It seems that you have not yet contacted our team concerning this part. We invite you to contact us by e-mail at [email protected] : our team will be happy to help you once informed directly. Have a nice day! Sincerely, The SOSav.fr team
1/5
★☆☆☆☆
Fairly average....
Jean L.
Jean L.
Translated review
Answer from SOSAV
Hello, Thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. However, it seems that you have not yet contacted our team regarding this order. In order to start taking care of your request within the framework of our after-sales service and to tell us more, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you 🙂 Have a nice day! Sincerely, The SOSav.fr team
1/5
★☆☆☆☆
PRODUCT DOES NOT FIT AT ALL.TABLECLOTHS FOR JOYCONS SMALLER IN WIDTH
Jacques L.
Jacques L.
Translated review
Answer from SOSAV
Hello Jacques, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we invite you simply to send a photo of the part received directly to your customer support at [email protected] without hesitating to recall your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
1/5
★☆☆☆☆
I have to say that I am very pleased with the service and the quality of the parts I have received. In the end 3 weeks of delay for parts frankly dubious and which by the way does not work. To be avoided.
Judicael E.
Judicael E.
Translated review
Answer from SOSAV
Hello Judicael, We thank you for your comment and we are nevertheless quite surprised because this order was the subject of an after-sales service on 09/02: you would have received a new part also in bad condition? It seems that we have not contacted our customer support about this. We use the same components for our repairs, which we guarantee for 99 years, so it is surprising that you received two defective parts from two different batches :- / We are waiting to hear from you at [email protected] in order to check on this order. Have a nice day. Sincerely, The SOSav.com Team
1/5
★☆☆☆☆
The complaint with SOSAV for the home button not working, they ask me for a photo of the front and back of the button received which means reassembling everything! it would have been wise to advise customers to do this BEFORE assembly. So I give up = money lost
Jacqueline T.
Jacqueline T.
Translated review
Answer from SOSAV
Hello Jacqueline, We thank you for your comment and are sorry for this incident. Electronic components are not immune to malformation or defective cases, being very fragile. In the event that the component in question does indeed prove to be defective, several factors may be to blame. What is certain, however, is that the device will have to be disassembled again in any case, since this part obviously does not work and must be replaced: it will then be easy for you to take these photographs at that time. Then, you are of course warned that we will take care of the problem in this way because it is indicated in the general conditions of sale that you have read and signed when validating your order. There is nothing to prevent your request from being taken care of, it is already in progress. Finally, it is quite obvious that the pictures must be taken AFTER the installation, it allows us to check the condition of the room, and unfortunately there would be no sense in taking this picture BEFORE using it. Our team is waiting for your answer in order to continue the processing of your request 🙂 Do not hesitate to answer directly to our e-mail. Have a nice day ! Sincerely, The SOSav.fr Team
1/5
★☆☆☆☆
I have received the order and I am extremely pleased with the service and the pills.
Julien P.
Julien P.
Translated review
Answer from SOSAV
Hello Julien, ? we thank you for your comment and confirm that your order has been shipped on 03/02/2021 by our logistics team, in green letter without tracking, according to your request and as indicated by the online tracking of it on your customer area. The shipping time can run up to ten days after the shipment currently. For more information, do not hesitate to contact our customer support at [email protected], we will be happy to inform you. Have a nice day. Sincerely, The SOSav.com Team
1/5
★☆☆☆☆
The part received does not work.
Charles C.
Charles C.
Translated review
Answer from SOSAV
Hello Charles, Thank you for your message and we are sorry to hear this news :- / It seems that you have not yet contacted our team regarding this obviously defective part. In order to remedy the situation quickly, we invite you to simply send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team