/10
★★★★★
based on 26142 published reviews
★★★★★
based on 26142 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Very dissatisfied very slow follow-up bad packaging bad quality products that do not work and no return customer service
Marion M.
Translated review
1/5
★☆☆☆☆
I was sent a product that had already been returned sold as new and dysfunctional. The replacement took several weeks. I absolutely do not recommend this company.
Julien G.
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1/5
★☆☆☆☆
I'm really not happy, poor quality screen despite the price. Pavement and structure unstuck in less than two days ....
Antoine M.
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1/5
★☆☆☆☆
Waiting for my package for over 2 months!!!
Jonathan B.
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1/5
★☆☆☆☆
I have been unable to find a solution to my problem. No solution found to my problem
Sandra L.
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Answer from
SOSAV
Hello, Thank you for sharing your experience. However, you have given us a rating of 1/5 when everything seems to be in order and indicate that the delivery was very fast. Can you please update your rating. Thank you in advance 🙂
1/5
★☆☆☆☆
I didn't receive the right external speaker I ordered and when I complained about it, they sent me back the exact same one, so I give up, I paid for something I have in duplicate that is useless to me,,, thanks sosav!
Sandra M.
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Answer from
SOSAV
Hello, Thank you for your opinion! Our customer service is waiting for your answer, in order to find a solution to the problem you encountered! Sincerely, The SOSav team
1/5
★☆☆☆☆
The site is ok but very disappointed with the product received.
Damien D.
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Answer from
SOSAV
Hello, Thank you for your feedback! If you would like to exchange the part, you can contact our customer service at [email protected]! Sincerely, The SOSav team
1/5
★☆☆☆☆
I received my screen and just put it on my device 2 days later screen broken into a thousand pieces. Very disappointed despite the price I paid I will not order again
Tiffanie M.
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1/5
★☆☆☆☆
I have to say that I am very pleased with the service and the quality of the product.
Youssef B.
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1/5
★☆☆☆☆
I took an express delivery and I had my package in the end not delivered in time and by mail. I have contacted customer service to ask why a delivery made by the post office under the postal deadlines is charged at the express price and then ask for a refund but I did not get a satisfactory answer. I have notified that I will not be ordering from you again.
Stephane W.
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Answer from
SOSAV
Hello, due to the new measures imposed by Chronopost, we are sorry for the delay of your package. Wishing you a good day. Sincerely, The SOSav team
1/5
★☆☆☆☆
I have to say that I am very pleased with the service and the quality of the product. The pickup service is not really up to scratch. I'm hoping for a refund or a voucher of the same value to change my mind.
'+mickael' T.
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Answer from
SOSAV
Hello, Thank you for your message. Our customer service is doing its best to offer you a satisfactory solution. We wish you a good day. Sincerely, SOSav
1/5
★☆☆☆☆
I received the battery, but after replacement, following the tutorial, the phone does not restart, the screen just displays a blue band for a short time, I think I broke the screen at step 7 following the indication: "Insert now a nylon spatula between the screen and the chassis of the Galaxy S6. Don't do that, if you do it at the wrong place, the screen won't turn on anymore! I just wanted to change the battery, now I have to change the screen, it would have cost me less to buy a new phone.
Pierre B.
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1/5
★☆☆☆☆
I ordered a disassembly kit for iPhone 5s, and I just received a Phillips screwdriver which, alone, is useless. On the site, the photo of the kit is complete and engaging, but it is a trompe l'oeil
Jean R.
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Answer from
SOSAV
Hello Jean, We have taken note of your comment. Could you please contact our customer service at [email protected] so that we can solve the problem? Sincerely, The SOSav team
1/5
★☆☆☆☆
I've been trying to mount the screen, but I can't connect the TouchId connector...
Guillaume D.
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Answer from
SOSAV
Hello, thank you for your feedback! Could you please contact our customer service in order to solve the problem? The address is [email protected] 🙂 Sincerely, The SOSav team
1/5
★☆☆☆☆
Order received partially. I am missing 2 out of 4 items ... and the battery is not the right one ...
Gregory B.
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Answer from
SOSAV
Hello, Thank you for your comment. Our customer service will answer your message as soon as possible 🙂 Sincerely, SOSav
1/5
★☆☆☆☆
Very disappointed!!!
Thomas S.
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Answer from
SOSAV
Hello Thomas, Please contact our customer service department at [email protected] as soon as possible to proceed with the exchange. Sincerely, SOSav
1/5
★☆☆☆☆
....
Natasha F.
Translated review
Answer from
SOSAV
Hello, Could you please contact our customer service at [email protected] so that we can inform you about the tracking of your package? Sincerely, The SOSav team
1/5
★☆☆☆☆
Never again will I order from this site, the battery pack I received I noticed was too small for my iPhone 7 plus!
Gatien F.
Translated review
Answer from
SOSAV
Hello, thank you for your comment! Please contact our customer service at [email protected] and we will be able to offer you an exchange of the part. We look forward to hearing from you and wish you a good day. Sincerely, The SOSav team
1/5
★☆☆☆☆
Very bad experience with email support. I bought a screen + touch screen. Delivery was perfect. After replacing this screen no particular problem. However, after using a tempered glass, an area of the touchscreen does not work properly. I tried several qualities of tempered glass without result. The different exchanges with the after sales service did not lead to a satisfactory answer. As I did not order tempered glass on the site, they cannot offer any support! I find this unacceptable and have given up the sterile dialogue I had with the after sales service. I recommended a screen elsewhere and since then no problem. Obviously, I do not recommend it.
Kamel Z.
Translated review
1/5
★☆☆☆☆
Incorrect quality part Lithium battery for iPad with plug mounted on the wrong side! No quality control performed
Edouard O.
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Answer from
SOSAV
Hello Edouard, Thank you for your feedback, our customer service has just replied to your message in order to offer you a satisfactory solution. We wish you a very good day. Sincerely, The SOSav team
1/5
★☆☆☆☆
My order, an empty envelope. claim a second empty envelope. I think I'm dreaming.
Michel M.
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Answer from
SOSAV
Hello Michel, Thank you for your comment. After checking with our customer service, we have taken into account your situation and we have obviously sent you back your package a third time. However, you unfortunately made a mistake in the reference of the battery and you received a non-compatible part. We are still waiting for your return in order to offer you a credit note or a refund. Wishing you a good day. Sincerely, The SOSav team
1/5
★☆☆☆☆
I took a premium screen that is sold as a replacement for the original screen and you can't tell the difference. This is not true. I would have given it 2 stars if that's all it was. I'm going down to 1 star because in order for the after sales service to take my request into account, they want pictures of the disassembled screen and won't do anything without that. Tip, take pictures of the items you receive before you mount them just in case. I will go to the competition which is cheaper.
Ludovic O.
Translated review
1/5
★☆☆☆☆
The part received does not work the problems no way to reach someone said on the phone nor on the networks to correct this
Philippe L.
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1/5
★☆☆☆☆
The parts ordered do not work despite the return of my order that did not change anything I wonder if it is not parts of China I bought the part in repair shop that it works very well there is a big problem with your parts
Michel B.
Translated review
1/5
★☆☆☆☆
Not very serious about order preparation, missing item. Very disappointed as I paid for the fast delivery. And when they send back the missing item, it's in normal mail mode. In addition, I could not even repair my phone and I wonder if the parts are not defective ...
Rija Z.
Translated review
1/5
★☆☆☆☆
I did not receive the right material, and more impossible to contact SOSAV by phone, as any good site of sale via the net, we can only contact them by mail, and to date they still have not answered me, as I paid via Paypal I will open a dispute, once their Paypal account blocked I think they will answer me immediately, the classic blow. I buy via the net often on foreign sites, even in China, and I have never had any problem, the only times or I have returned problems it has always been with French companies!
Jean-thierry L.
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Answer from
SOSAV
Hello Jean-Thierry, Thank you for taking the time to share your opinion. We are however surprised to read it. Indeed, we can be reached by mail or phone, you will find our contact information at the bottom of each page of our site. After checking, we have not received any request from you. Our support brings an answer the same day for each request (except WE and holiday), I invite you to contact them to the address [email protected] with a photo of the part which you received. The necessary will be done very quickly. Sincerely, The SOSav team
1/5
★☆☆☆☆
No response from the soap Poor quality part
Emmanuel R.
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Answer from
SOSAV
Hello Emmanuel, We thank you for taking the time to share your opinion and we apologize again for the malfunction encountered. We are however surprised by your remark about our after-sales support since you have indeed exchanged with them and that the necessary steps are being taken to return the part. We are very pleased with the quality of the product and the quality of the service. Your new answer dates from yesterday (Tuesday) at 9:30 pm and we answered this morning (Wednesday). We remain at your disposal. The SOSav team
1/5
★☆☆☆☆
I tried to call the service department and they said to send an email and the email address is not good....
Franck H.
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Answer from
SOSAV
Hello Franck, Thank you for taking the time to share your opinion. In order to process your application, we need you to send us the photos by email. The email address on each page of our site is correct: [email protected] I confirm that I have not received any email from you, I invite you to send it back to us and remain at your disposal. The SOSav team
1/5
★☆☆☆☆
Exploded glue
Wassil H.
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Answer from
SOSAV
Hello Wassil, Thank you for taking the time to share your opinion. After checking, you did not contact us to inform us of any damage to your package during its delivery. We therefore assume that the tube of glue ordered arrived intact thanks to its packaging and that only the outside of the package was damaged. If this is not the case, I invite you to contact our support team at [email protected] so that we can arrange for a return and apologise to you. Sincerely, The SOSav team
1/5
★☆☆☆☆
Ordered before 15h for a shipment the same day on 23/12, package sent the next day is 24/12 ... and still not delivered on 29/12 ...
Abdellah B.
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