/10
★★★★★
based on 26360 reviews published
★★★★★
based on 26360 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I'm very, very unhappy with it. Out of order. Service. Customer who does not answer by phone. But by e-mail. But only good when they want. I had to work with one of their competitors. Screen received 24 hours that works. Sosav lost a customer
Anthony R.
Translated review
Answer from SOSAV
Hello, Could you please contact our customer service ([email protected]) so that we can find a satisfactory solution to your problem. Sincerely, The SOSav team.
1
/5
★☆☆☆☆
I didn't receive my order, I contacted the customer service department, no answer.
Nguyen G.
Translated review
Answer from SOSAV
Hello, Thank you for your review! After checking, our customer service unfortunately did not receive a message from you :/ Could you please contact them at [email protected] ? Sincerely, The SOSav team
1
/5
★☆☆☆☆
I ordered a back panel for my Sony Xperia Z5 Compact. The first one took a long time to arrive and did not match the description. The second one was sent quickly but still didn't match the description (no flash protection and very simplistic front panel). Moreover, it arrived broken in a thousand pieces despite all the protections around it. They refunded my money.
Maëva G.
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1
/5
★☆☆☆☆
I had a bad experience, the materials are of poor quality, my first screen : a weakened tablecloth that did not support the installation. I have to say that I am very pleased with the service and the quality of the product, and I am very pleased with the quality of the product and the quality of the service. Never again!
Julie P.
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1
/5
★☆☆☆☆
The product I received did not work and as I returned it I had to pay the shipping costs and they did not refund me the shipping costs. So I strongly advise against it
Sanae D.
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Answer from SOSAV
Hello, Could you please contact our customer service ([email protected]) so that we can solve your problem? Sincerely, The SOSav team.
1
/5
★☆☆☆☆
False product
Pacey G.
Translated review
Answer from SOSAV
Hello, Could you please contact our customer service at this email address: [email protected] so that we can find a satisfactory solution to your problem. Sincerely, The SOSav team.
1
/5
★☆☆☆☆
I've been using it for a while now, but it's not a good one. It's a good one, but it's not a good one, and it's not a good one. I find this average for 120
Etienne F.
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Answer from SOSAV
Hello, thank you for your feedback! Our customer service is at your disposal if you wish to exchange the screen you received. Sincerely, The SOSav team
1
/5
★☆☆☆☆
Non-functional used part (PlayStation 4 controller touchpad)
Guillaume L.
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Answer from SOSAV
Hello Guillaume, Thank you for your review! Could you please contact our customer service so that we can find a solution to the problem you are experiencing? Have a nice day! Sincerely, The SOSav team
1
/5
★☆☆☆☆
I still haven't received my package and I will have to pay for the shipping again if I want it.
Stef G.
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Answer from SOSAV
Hello, Our customer service has just received your request on our support, we will answer it as soon as possible! Sincerely, The SOSav team.
1
/5
★☆☆☆☆
The cables received are not compatible with the go pro as proposed on the site.
Rafael R.
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Answer from SOSAV
Hello, Thank you for sharing your opinion following your order on our site! Have you contacted our customer support at contact@sosav, so that we can offer you an after-sales solution? Wishing you a nice day! The SOSav team
1
/5
★☆☆☆☆
Non.
Omar H.
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Answer from SOSAV
Hello, If you have any problems, our customer service is available at [email protected]. Sincerely, The SOSav team
1
/5
★☆☆☆☆
The battery never wanted to charge. The speaker doesn't work. In short, very disappointed.
David G.
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Answer from SOSAV
Hello, thank you for your review! Could you please contact our customer service at [email protected] so that we can arrange an exchange? Sincerely, The SOSav team
1
/5
★☆☆☆☆
I'm very disappointed, it's been 20 days since I ordered an official Samsung screen block and I still haven't received anything. I've been trying to contact customer service and no one is able to give me a precise date. I find it really deplorable to let the customer order a part that is not in stock.
Nicolas B.
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Answer from SOSAV
Hello, Thank you for your feedback! Our customer service has found a solution to the problem! Have a nice day! Sincerely, The SOSav team
1
/5
★☆☆☆☆
Never the right model
Patrick A.
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Answer from SOSAV
Hello, Thank you for your review! Could you please contact our customer service at [email protected] for any problems you may have? Sincerely, The SOSav team
1
/5
★☆☆☆☆
I received my order more than a month late without any message of explanation. I had to write to you to get an explanation and I find this unacceptable. I used to order my parts from you.
Stephane S.
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1
/5
★☆☆☆☆
Very dissatisfied very slow follow-up bad packaging bad quality products that do not work and no return customer service
Marion M.
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1
/5
★☆☆☆☆
I was sent a product that had already been returned sold as new and dysfunctional. The replacement took several weeks. I absolutely do not recommend this company.
Julien G.
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1
/5
★☆☆☆☆
I'm really not happy, poor quality screen despite the price. Pavement and structure unstuck in less than two days ....
Antoine M.
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1
/5
★☆☆☆☆
Waiting for my package for over 2 months!!!
Jonathan B.
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1
/5
★☆☆☆☆
I have been unable to find a solution to my problem. No solution found to my problem
Sandra L.
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Answer from SOSAV
Hello, Thank you for sharing your experience. However, you have given us a rating of 1/5 when everything seems to be in order and indicate that the delivery was very fast. Can you please update your rating. Thank you in advance 🙂
1
/5
★☆☆☆☆
I didn't receive the right external speaker I ordered and when I complained about it, they sent me back the exact same one, so I give up, I paid for something I have in duplicate that is useless to me,,, thanks sosav!
Sandra M.
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Answer from SOSAV
Hello, Thank you for your opinion! Our customer service is waiting for your answer, in order to find a solution to the problem you encountered! Sincerely, The SOSav team
1
/5
★☆☆☆☆
The site is ok but very disappointed with the product received.
Damien D.
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Answer from SOSAV
Hello, Thank you for your feedback! If you would like to exchange the part, you can contact our customer service at [email protected]! Sincerely, The SOSav team
1
/5
★☆☆☆☆
I received my screen and just put it on my device 2 days later screen broken into a thousand pieces. Very disappointed despite the price I paid I will not order again
Tiffanie M.
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1
/5
★☆☆☆☆
I have to say that I am very pleased with the service and the quality of the product.
Youssef B.
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1
/5
★☆☆☆☆
I took an express delivery and I had my package in the end not delivered in time and by mail. I have contacted customer service to ask why a delivery made by the post office under the postal deadlines is charged at the express price and then ask for a refund but I did not get a satisfactory answer. I have notified that I will not be ordering from you again.
Stephane W.
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Answer from SOSAV
Hello, due to the new measures imposed by Chronopost, we are sorry for the delay of your package. Wishing you a good day. Sincerely, The SOSav team
1
/5
★☆☆☆☆
I have to say that I am very pleased with the service and the quality of the product. The pickup service is not really up to scratch. I'm hoping for a refund or a voucher of the same value to change my mind.
'+mickael' T.
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Answer from SOSAV
Hello, Thank you for your message. Our customer service is doing its best to offer you a satisfactory solution. We wish you a good day. Sincerely, SOSav
1
/5
★☆☆☆☆
I received the battery, but after replacement, following the tutorial, the phone does not restart, the screen just displays a blue band for a short time, I think I broke the screen at step 7 following the indication: "Insert now a nylon spatula between the screen and the chassis of the Galaxy S6. Don't do that, if you do it at the wrong place, the screen won't turn on anymore! I just wanted to change the battery, now I have to change the screen, it would have cost me less to buy a new phone.
Pierre B.
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1
/5
★☆☆☆☆
I ordered a disassembly kit for iPhone 5s, and I just received a Phillips screwdriver which, alone, is useless. On the site, the photo of the kit is complete and engaging, but it is a trompe l'oeil
Jean R.
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Answer from SOSAV
Hello Jean, We have taken note of your comment. Could you please contact our customer service at [email protected] so that we can solve the problem? Sincerely, The SOSav team
1
/5
★☆☆☆☆
I've been trying to mount the screen, but I can't connect the TouchId connector...
Guillaume D.
Translated review
Answer from SOSAV
Hello, thank you for your feedback! Could you please contact our customer service in order to solve the problem? The address is [email protected] 🙂 Sincerely, The SOSav team
1
/5
★☆☆☆☆
Order received partially. I am missing 2 out of 4 items ... and the battery is not the right one ...
Gregory B.
Translated review
Answer from SOSAV
Hello, Thank you for your comment. Our customer service will answer your message as soon as possible 🙂 Sincerely, SOSav