/10
★★★★★
based on 26142 published reviews
★★★★★
based on 26142 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
The part arrived quickly but not in good condition... antenna connector missing with big scratch on the circuit... I'll send it back to you as soon as I can while waiting for a new replacement !
Hervé M.
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1/5
★☆☆☆☆
I have ordered a screen for my MacBook Pro and the image quality is poor compared to before. I also ordered a charger that is not the right one even though it says that all orders are checked against the computer's match so I am disappointed.
Jerome E.
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1/5
★☆☆☆☆
It's been 1 month since I ordered a battery and a screen for the Apple Watch series 1 on the site. The promise made on the site announces the availability of parts within 7 to 15 days. To date, one month later, no order received, and obliged to make the steps to have news. Twice the same answer: We should receive the products within 15 days. We are therefore at a delay of about 1.5 months MINIMUM. I am sickened by this lack of respect for the customer, the lack of respect for the promises that are made via the site, and the nonchalance of the answers that are given to us. They knew how to cash in but don't know how to assume their orders. A commercial gesture on this order would be the least they could do to compensate for the loss of time and energy lost to get information. Instead, they offer me a credit note... In short... A BLAGUE!!! This lack of seriousness make me say that this site is to be avoided absolutely. Last time I order on this site and I invite you to do the same if you don't want to waste time and money.
Anonymous A.
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Answer from
SOSAV
Hello, We are sorry if the restocking time was too long. We are sorry if the restocking time was too long. But after checking, you asked for a refund and it was done by our after sales service following your email exchanges. However, you must have misinterpreted the messages from our customer service department saying "You are going to receive an email talking about a credit note but it is in fact an accounting credit note. This is the technical term in accounting for a refund. The refund you requested has been made. The credit note you are talking about is only an accounting term. It is not a credit note to be used on our site. We remain of course at your disposal by mail if needed. Sincerely, The SOSav team
1/5
★☆☆☆☆
The video tutorials are not precise enough but they are so good that they can be sold. My iphone is finished at apple which classifies it as irreparable. We can always say that it's because I disassembled or reassembled it badly
Patrice D.
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1/5
★☆☆☆☆
I have received my order and I am very pleased with the service. I have been very satisfied with the service and the product. Now the complaint process is very long. I don't know when I will receive the right item. Also noted that the email I received following my complaint is not even courteous. Not even a sorry or anything.
Nicolas M.
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1/5
★☆☆☆☆
I bought a battery that does not work well and its capacity lasts less than an hour. Last Friday I received the battery and on Monday I compiled them about it, but they have not received a response yet. If the response is not received well, the service they are getting is absolutely zero.
Anonymous A.
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Answer from
SOSAV
Hello, Thank you for sharing your opinion following your order. Obviously you seem to have a problem with your order. As you indicated in your comment, you have sent us the information so that an after-sales action can be implemented by our team. We will follow up on this request as soon as possible. Sincerely yours,
1/5
★☆☆☆☆
I ordered a part supposedly compatible with my iPhone 6 according to the site impossible to mount because different from the original No commercial gesture but an email to tell me the right part!
Anonymous A.
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Answer from
SOSAV
Hello Thierry, We have received your message and we thank you. After checking your file, you have received the part you ordered, namely a Home Button cover - iPhone 6 . You were in fact looking for the HOME BUTTON + COVER - IPHONE 6 . It is a mistake of order and not an error of our services, our support has still offered you 10% discount if you want to recommend the right part to us. Wishing you a good day. The SOSav team
1/5
★☆☆☆☆
The screwdrivers you buy do not match your battery instructions
Anonymous A.
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1/5
★☆☆☆☆
Order paid in express received in 48h 3 items orders only 2 received with delivery note as that the 3 were delivered! The 3 were in stock at the time of the order Contact number on the invoice not assigned! Sending several emails with no response After several days a proposal to have Flee this site
Anonymous A.
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Answer from
SOSAV
Hello, Thank you for sharing your opinion. After reading your comment and studying your file, it would seem that you are identified as a professional with us. As such, you have a privileged contact with our sales team. Do not hesitate to contact our team by email or telephone so that we can review your order together. Sincerely yours,
1/5
★☆☆☆☆
I'm not sure if I'm going to be able to get my order back, but I'm sure I'll be able to get it back. I've been using the site for some time now and I'm very happy with the service. I've been using the site for some time now and I'm very happy with the service and I'm very happy with the service.
Anonymous A.
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1/5
★☆☆☆☆
In my package instead of the HUAWEI back shell there was...... A bomb! I wrote to them and they answered and offered me a refund or wait for the restocking which I chose... I have never had anything after relaunching.
Anonymous A.
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1/5
★☆☆☆☆
I never received my order! I'm still waiting
Anonymous A.
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1/5
★☆☆☆☆
I am still waiting for 2 months, 3 reminders for my initial complete order!!!
Anonymous A.
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1/5
★☆☆☆☆
Deadlines are not met
Anonymous A.
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1/5
★☆☆☆☆
Received the item in 3 days. The item was intended for an iphone 6S plus, but only works with a 6S, although I did order the part for the 6S plus.
Anonymous A.
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1/5
★☆☆☆☆
The battery was shorter and does not hold the charge. impossible to reach them by phone
Anonymous A.
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1/5
★☆☆☆☆
Still haven't received the right C-piece to despair about.
Anonymous A.
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Answer from
SOSAV
Hello Jérôme, After checking, we have shipped your order 3 times. If an error in the routing or the loss of a parcel can happen exceptionally, it is very surprising that none reached you especially since they were not returned to us. Your address is a place that has no street name or number, can you confirm it to us at [email protected] in order to resolve the situation as soon as possible? With our apologies for the inconvenience caused. The SOSav team
1/5
★☆☆☆☆
I haven't received my order yet 🙁
Anonymous A.
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1/5
★☆☆☆☆
I'm not sure how to repair the screen on the z3 compact. Result I broke the speakers. The cost of the repair became too much. No apologies from the service department. I'm going to get my money back for the new screen. Result my phone is dead and I lost 10 euros in shipping costs. The repair guide is still not updated.
Anonymous A.
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1/5
★☆☆☆☆
Very well done site, but we don't receive what we order.
Anonymous A.
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1/5
★☆☆☆☆
It's been 3 weeks, I never received the battery I ordered
Anonymous A.
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1/5
★☆☆☆☆
NEVER RECEIVED
Anonymous A.
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1/5
★☆☆☆☆
I am very pleased with the service and the quality of the product. I am very pleased with the service and the quality of the product and the quality of the service.
Anonymous A.
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1/5
★☆☆☆☆
My order was a tempered glass protection film (Galaxy S7 Edge), the 1st order arrived damaged - glass completely broken because of very thin packaging - not suitable. The 2nd one arrived without any problem, but the glass lasted one day on the screen of my laptop ... Really disappointed because useless purchase.
Anonymous A.
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1/5
★☆☆☆☆
I really don't see the point of selling a touchscreen without LCD! I would not be fooled again, I find it dishonest of you not to specify that the glass without lcd is useless for this model. After changing the glass, I realize that my screen "off" is gray and not black, not serious it does not bother me ... By turning it on the screen is all white ... In searching the forums for a solution to my problem, I maperçois that on the LG G2, it must change the glass AND the lcd. I've been using it for a while now, but I'm not sure how to fix it.
Anonymous A.
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Answer from
SOSAV
Hello Mariame, Thank you for taking the time to share your opinion. The interest in selling the touchscreen without the LCD is, as indicated on our product sheet, in case of cracked glass, broken glass, touchscreen problem: https://www.sosav.fr/store/pieces-detachees-lg-g2/9349-vitre-tactile-noire-lg-g2.html. The change of the glass alone is indeed useless if it is your LCD which is damaged. Wishing you a good day. The SOSav team
1/5
★☆☆☆☆
Lack of seriousness: a non-functional product and a product that does not correspond to the photos which were indeed non-contractual
Anonymous A.
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1/5
★☆☆☆☆
I ordered a repair kit for the optics of my laptop plus the spatulas I never received the spatulas and it is impossible for me to reach customer service I sent an email and I have no answer I consider that there is no consideration for the customer 2 + it is very dishonest to act like this
Anonymous A.
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1/5
★☆☆☆☆
They want to refund 15.90 when I have spent almost double! Even in the management of the refund it's a mess...
Anonymous A.
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1/5
★☆☆☆☆
I've been using it for a while now and I'm not sure if it's a good one or a bad one, but it's a good one. Two times in a row a problem so I think the quality is not good
Anonymous A.
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1/5
★☆☆☆☆
It is probably a mistake when we put it in the package because the main part ordered was not there. I am waiting for a reply from SOSAV. This is a provisional opinion, at least I hope so.
Anonymous A.
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