/10
★★★★★
based on 26142 published reviews
★★★★★
based on 26142 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Product received not in conformity!
François J.
Translated review
Answer from
SOSAV
Hello François, Thank you for your comment and we are sorry to hear about this information. Fortunately, our customer support team took the necessary steps within hours of receiving your message to send you a new part, so everything is resolved 😉 In the future, please feel free to contact our team directly at [email protected] to save time. Have a nice day! Sincerely, The SOSav.com team
3/5
★★★☆☆
The tuto is a great help, the spatula is damaged very quickly and the tri-wing screwdrivers had a defect, impossible to unscrew the small screws that hides the connections.
Julie L.
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Answer from
SOSAV
Hello Julie, We thank you for your comment and we are sorry to see that your order did not give you complete satisfaction. However, it seems that you have not yet contacted our team about this. Do not hesitate to contact us by e-mail at [email protected] if you need help 🙂 Have a nice day! Sincerely, The SOSav.com team
2/5
★★☆☆☆
Wrong item and they ask me to send it back and wait 10 days for reapproval. Not even a spontaneous refund. The part that is supposed to be compatible is more q7'a peu près. Very disappointed
Christel G.
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3/5
★★★☆☆
I have not had any problems with the products but my order has not been validated even though the payment has been taken. I had to call the service again after a week without any news about my order. They were quite responsive and recognized their fault but no commercial gesture.
Morgane S.
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Answer from
SOSAV
Hello Morgane, We are sorry for this technical incident, which is beyond our control. We have not applied any additional discount to your order because a 15% discount was already applied to it 🙂 Our team is at your disposal for any further information. Have a nice day ! Sincerely, The SOSav.fr team
3/5
★★★☆☆
Adaptable part whose quality and installation is not the same as the original part
Sébastien F.
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Answer from
SOSAV
Hello Sebastien, We are sorry to see that your order does not offer you complete satisfaction. It seems that you have not yet contacted our team regarding this part that does not suit you. In order to start taking care of your request, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you 🙂 Have a nice day! Sincerely, The SOSav.fr team
3/5
★★★☆☆
The price is affordable, the shipping is fast, but there is a problem contacting customer service. It's a shame. Because product purchased does not work.
Patrice E.
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Answer from
SOSAV
Hello Patrice, Thank you for your comment. After checking via the order number and your email address, it seems that you have not yet contacted our team regarding this defective part. We can be reached by phone, online chat, email (we respond within a few hours), and on most social networks. So don't hesitate to contact us by e-mail at [email protected] : our team will be happy to help you as soon as we are informed 🙂 Have a nice day ! Sincerely, The SOSav.fr team
3/5
★★★☆☆
The site is good, easy to order, very responsive
Alain L.
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Answer from
SOSAV
Hello Alain, Thank you for your comment. Do not hesitate to tell us what we can improve in order to get 5 stars 😉 Sincerely, The SOSav.fr team
2/5
★★☆☆☆
The product sold does not work with the Nintendo Switch as advertised
Nicolas G.
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Answer from
SOSAV
Hello Nicolas, We are sorry to see that your order does not give you complete satisfaction. It seems that you have not yet contacted our team concerning this obviously defective part. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you once informed of this incident 🙂 Have a nice day! Sincerely, The SOSav.fr team
2/5
★★☆☆☆
Poor quality products
Mohamed T.
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Answer from
SOSAV
Hello Mohamed, We are sorry to see that your order does not give you complete satisfaction. It seems that you have not yet contacted our team regarding this part which does not seem to suit you. Moreover, they are official stickers of the brand 3M, whose reputation in terms of reliability is no longer to be made 🙁 We invite you to contact us by e-mail at [email protected] in order to make the point on this order: our team will be happy to help you 🙂 Have a great day! The SOSav.fr team
3/5
★★★☆☆
The package was delivered quickly, but the products were not well secured in the packaging box. As a result, the product bags were torn and the products were wandering around in the packaging box ...
Fabien L.
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Answer from
SOSAV
Hello Fabien, Thank you for your comment and we are sorry to hear about this mishap. We are immediately forwarding this information to the dedicated team to ensure that this does not happen again. Our team remains at your disposal if needed, at [email protected]. Have a nice day! Sincerely, The SOSav.com Team
3/5
★★★☆☆
Didn't understand that there were no tools in the kit but very good product
Loeiza P.
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Answer from
SOSAV
Hello, Thank you for your comment. We are sorry if this information was not clear. Our team remains available for any further information, please do not hesitate to contact us. Sincerely, The SOSav.fr Team
3/5
★★★☆☆
Well received and in time but unfortunately the suction cup in the kit was defective (warped) which did not adhere to the glass of the iPhone
Rose Marie R.
Translated review
Answer from
SOSAV
Hello Rose-Marie, We thank you for your message and we are sorry to hear this news :- / In order to remedy the situation quickly, we simply invite you to send a photo of the part received directly to your customer support at [email protected] without hesitating to call back your order number, because it seems that you have not yet contacted us about this. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The SOSav.fr Team
3/5
★★★☆☆
I am satisfied with the battery and the tuto to be able to replace it myself because everything was great, but the tempered glass was already broken when I wanted to unpack it...
Gengis C.
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Answer from
SOSAV
Hello, Our team thanks you for your comment and apologizes for this incident. A new order has already been created for you and is scheduled to be shipped in the following hours 😉 We remain available for any further information. Very nice afternoon to you. Sincerely, The SOSav.fr Team
3/5
★★★☆☆
I've been using this product for a while now, and it's a great product. I've been using this product for a while now, and it's a great product, but I'm not sure I'd like to be able to use it again. I have damaged my optical drive to put the adapter and the ssd (I followed the tutorial) when it should simply be put in the place of the HDD ... which I did by deduction, but too late ... optical drive HS. I have to order another one
Jean Pierre D.
Translated review
Answer from
SOSAV
Hello Jean-Pierre, Thank you for your comment. We are sorry to hear that the repair of your device was not ideal :- / Our team remains at your disposal if you need additional advice, do not hesitate! Very nice day to you. Sincerely, The SOSav.fr Team
3/5
★★★☆☆
Almost 3 weeks to receive the order.
Gabriel M.
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Answer from
SOSAV
Hello Gabriel, Thank you for your comment. We see that your order was received this morning and we are delighted with this news! Our team remains at your disposal if needed, do not hesitate. Sincerely, The SOSav.fr Team
3/5
★★★☆☆
It was not the same packaging as on the photo ....
Damien C.
Translated review
Answer from
SOSAV
Hello Damien, We are sorry to see that your order does not give you complete satisfaction. It seems that you have not yet contacted our team regarding this obviously defective part. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you 🙂 Have a nice day! Sincerely, The SOSav.fr team
2/5
★★☆☆☆
Ok !!!
Sarah Y.
Translated review
Answer from
SOSAV
Hello Sarah, Thank you for your comment. We are sorry if your order did not give you complete satisfaction. The complete kit you have selected is 12,79 euros TTC, much less fortunately than if you had to replace the broken screen. The assembly instructions are available online right here: https://www.sosav.fr/guides/competences/competences-smartphone/poser-film-hydrogel/ We remain available for any further information. Very nice day to you! Sincerely, SOSav.fr
2/5
★★☆☆☆
I ordered a lens once and never received it, so I got my money back. I think it's a shame that I had to recommend the same lens at 5 times the price to receive it.
Maxime L.
Translated review
Answer from
SOSAV
Hello Maxime, We thank you for your comment and we are sorry for this incident. You had indeed used a discount code in your first order that did not succeed, code that you did not use in the second, explaining this difference in amount. Our team has just come back to you to propose a new discount code created especially for you on this occasion. We remain available for any further information, do not hesitate. Very nice day to you! Sincerely, The SOSav.fr Team
3/5
★★★☆☆
Order never arrived, package lost and have to call customer service again to learn that my package is lost
Christophe M.
Translated review
Answer from
SOSAV
Hello Christophe, Thank you for your comment. As you know, we are entirely dependent on the carriers once the package is in their hands, just like you, and we are sorry for this incident totally beyond our control. We are very sorry about this incident, which is totally beyond our control. The order has already been reimbursed by our customer support, and everything is back to normal. We remain available if you have any questions at [email protected]. Have a nice day! Sincerely, The SOSAv.com Team
3/5
★★★☆☆
The tool kit does not contain all the elements presented either in the video or in the troubleshooting guide. The contents are as described on the website. You should consider watching the video AND the pictorial guide, then compare with the contents of the tool kit to discover the iSlack and iHold
Paul A.
Translated review
Answer from
SOSAV
Hello Paul, Thank you for your comment. We note that you have not contacted our team on this subject: do not hesitate to write to us at [email protected] if you have any request for clarification, we are available with pleasure. Have a nice day. Sincerely, The SOSav.Fr Team
2/5
★★☆☆☆
Everything is in English, whereas the law requires you to use the language of the buyer's country (law of 4/08/1994). I do not understand the instructions in English, which can be detrimental to the proper installation of the product. Are the spatula and the cloths useful or do they just increase the selling price?
Anne G.
Translated review
Answer from
SOSAV
Hello, We don't understand your remark because our site is in French... And you have, moreover, received the automatic emails of confirmation and shipment of order in French. The English version is only displayed for users based in England or across the Atlantic. Perhaps you are using a VPN that has distorted the IP data? Having ordered a hydrogel film to protect the screen of your phone, the wipes allow to clean the screen of dirt and the spatula to facilitate the installation. They are therefore essential accessories as you can see in our video presentation of the article (https://youtu.be/FIZ8VWuNaCc)! Wishing you a nice day, The SOSav team
3/5
★★★☆☆
I have purchased 2 screens and only 1 is working. I am waiting to see if the after sales service will take care of the refund or a credit note.
Philippe G.
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Answer from
SOSAV
Hello Philippe, We are sorry to learn that a product is defective. Our team will not fail to come back to you by email in order to propose you an exchange as soon as possible. Sincerely yours,
2/5
★★☆☆☆
The product ordered is not the right one, despite the correct reference. Does not correspond to my expectations.
Catherine M.
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Answer from
SOSAV
Hello Catherine, We are sincerely sorry for this supplier error. However, we note that you are in contact with our customer service by email in order to solve this problem. As agreed, your order will be refunded. We look forward to hearing from you,
3/5
★★★☆☆
The site looks good, but I can't judge the tutorial because I haven't received my order. Also, I think it is necessary to put forward the stickers to glue the components back together when it is necessary to remove them to repair the device (to be added to the list of products needed for the repair).
Antoine C.
Translated review
Answer from
SOSAV
Hello, We are sorry if the delivery did not go as planned. Unfortunately, we have no control over the delivery once the package has been handed over to our carrier. Especially in this period of holidays and health crisis. However, according to the Colissimo tracking system, your parcel is indicated as delivered to date. We take note of your remark concerning the stickers. I am very pleased to receive your order,
2/5
★★☆☆☆
I did not receive everything I ordered ... A panda shell for galaxy j3 became a pink shell for galaxy note 4
Médusa G.
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Answer from
SOSAV
Hello, we are not sure we understand your message... Your order of 09/12 includes 2 batteries for Xbox One controller as well as a wired headset and not a case for Galaxy J3. If this is another order with another account, please contact our customer service by email at [email protected] to clarify things! Sincerely,
2/5
★★☆☆☆
I would like to make a return of the order that I requested because it does not correspond to what I want. I would like to make another order and to be advised but nobody answers to the number indicated thank you in advance for being able to answer me The screen that I ordered is bigger than the one that I want cordially
Daniel C.
Translated review
Answer from
SOSAV
Hello Daniel, Thank you for your message and we are very sorry to hear about this. However, it seems that you have not yet contacted our team about this issue. In order to remedy the situation quickly, we invite you to simply send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information. A very nice day to you! Sincerely, The SOSav.Fr Team
3/5
★★★☆☆
I have ordered from you several times. The first time, I was satisfied. The second time, a little less because some parts were defective but the exchange was quick and easy. This time, less satisfied because the screen ordered has a small defect and is polarized in a direction not practical (with sunglasses) and different from the original. I seem to have definitely damaged some tablecloths while changing it but that's not your fault.
Baptiste V.
Translated review
Answer from
SOSAV
Hello Baptiste, We thank you for your comment and are very sorry to hear that this last repair did not go well. Anyway, you managed to repair your iPhone 6 by yourself and you can be proud of yourself, it's one less device in the wild! The next repair will be perfect 😉 Our team remains available if you have any question on all social networks, or at [email protected]. Do not hesitate to contact us! Have a great day and see you soon. Sincerely, The SOSav.Fr Team
2/5
★★☆☆☆
2 days longer than expected
Kenny M.
Translated review
Answer from
SOSAV
Hello Kenny, Thank you for your message 🙂 You have selected a shipping method by simple letter without tracking, the time transmitted by the postal services is indicative and is likely to vary, especially in this particular period of second confinement and approaching holidays. As you can imagine, we do not have control over the delivery of your package and are dependent on carrier delays, just like you... We hope that your order offers you complete satisfaction. Very nice day to you! Sincerely, The SOSav.Fr Team
3/5
★★★☆☆
Changing the battery is rather difficult because the adhesive is very sticky and the small spatula of the tool kit is deformed and broken (very bad quality = Chinese). Fast delivery.
Antoine Buirette T.
Translated review
Answer from
SOSAV
Hello Antoine, Thank you for your comment and we are sorry to see that this repair did not go as planned :- / We use the same tools in our repair center and given what you describe, obviously the adhesive was not sufficiently softened by the heat, the battery could have been pierced... Fortunately, everything turned out pretty well. If needed, we describe the replacement procedure in this video: https://www.sosav.fr/guides/mobiles/iphone/iphone-6s/batterie/ At 2.47', we indicate that you should heat the back of the device for a maximum of 20 seconds, and start again a few moments later if you feel any resistance. We remain available for any further information and apologize for the inconvenience caused. Have a great day! Sincerely, The SOSav.Fr Team
3/5
★★★☆☆
I'm not sure if this is a good idea or not, but I'm sure it's a good idea.
Sebastien E.
Translated review
Answer from
SOSAV
Hi Sebastien, Thanks for your comment 🙂 The iPhone SE screen disassembly guide (available here https://www.sosav.fr/guides/mobiles/iphone/iphone-se/ecran-complet-assemble/) indicates in step #8 the following information: Use the nylon spatula to disconnect the cable that manages the front camera / secondary microphone / internal speaker & proximity sensor assembly. Please do not hesitate to contact our team for any additional information or if you need assistance! Very nice day to you. Sincerely, The SOSav.Fr Team