/10
★★★★★
based on 2451 published reviews
★★★★★
based on 2451 published reviews
Latest customer reviews
5/5
★★★★★
Very professional and high quality wines
Acheteur Vérifié
purchased on 03/07/2017
Translated review
4/5
★★★★☆
Very nice selections but shipping costs too high
Acheteur Vérifié
purchased on 29/06/2017
Translated review
5/5
★★★★★
Perfect for 1st order
Acheteur Vérifié
purchased on 30/06/2017
Translated review
4/5
★★★★☆
Very good, serious site that knows what it's talking about and showcases the winemakers.
Acheteur Vérifié
purchased on 29/06/2017
Translated review
5/5
★★★★★
Always very good advice. And the delivery system works very well.
Acheteur Vérifié
purchased on 11/05/2017
Translated review
5/5
★★★★★
Excellent wines and impeccable service.
Acheteur Vérifié
purchased on 06/05/2017
Translated review
5/5
★★★★★
Diverse site, interesting references, fair prices and timely delivery!
Acheteur Vérifié
purchased on 22/06/2017
Translated review
5/5
★★★★★
Very professional.
Acheteur Vérifié
purchased on 15/06/2017
Translated review
5/5
★★★★★
Professional
Acheteur Vérifié
purchased on 08/06/2017
Translated review
5/5
★★★★★
Perfect selection. Reliable, fast and a very big plus: a phone call to establish a human link to notify us of the upcoming delivery.
Acheteur Vérifié
purchased on 12/06/2017
Translated review
5/5
★★★★★
For bottles delivered I leave them in the cellar
Acheteur Vérifié
purchased on 06/06/2017
Translated review
5/5
★★★★★
Fast shipping, excellent business relations
Acheteur Vérifié
purchased on 11/06/2017
Translated review
5/5
★★★★★
Fast shipping, excellent business relations
Acheteur Vérifié
purchased on 11/06/2017
Translated review
5/5
★★★★★
A remarkable and regularly expanding catalog, with a particular focus on lesser-known wines (and winemakers) and a fair number of biodynamic wines.
Acheteur Vérifié
purchased on 21/04/2017
Translated review
5/5
★★★★★
Top and serious
Acheteur Vérifié
purchased on 24/04/2017
Translated review
4/5
★★★★☆
Good wine selection and fast delivery. Efficient website.
Acheteur Vérifié
purchased on 10/06/2017
Translated review
4/5
★★★★☆
Nice selection, smooth payment and reception.
Acheteur Vérifié
purchased on 09/06/2017
Translated review
4/5
★★★★☆
Interesting
Acheteur Vérifié
purchased on 08/04/2017
Translated review
5/5
★★★★★
Search for "real" winemakers - their quality - their originality. Prices, ....
Acheteur Vérifié
purchased on 01/06/2017
Translated review
5/5
★★★★★
Very good, impeccable service, careful and attentive. I recommend it!
Acheteur Vérifié
purchased on 01/06/2017
Translated review
5/5
★★★★★
Fast and reliable
Acheteur Vérifié
purchased on 22/05/2017
Translated review
4/5
★★★★☆
The big problem is delivery, which is not controlled. The delivery man comes when he wants/can, which poses a problem for me and keeps me from placing new orders at this stage. If you have a solution, I'm listening. Crdt
Acheteur Vérifié
purchased on 11/05/2017
Translated review
Answer from
Vignerons d’Exception
Dear Sir, first of all thank you for your confidence, we hope that the wines please you. Indeed, it is very difficult to "control" the deliveries. In Paris, we have chosen a carrier "on a human scale" who agrees to go upstairs and downstairs to the cellar, which is rare. He specializes in wine and respects our boxes, even in his warehouse, which is perfectly adapted to our storage requirements. We also ask him to call systematically to agree on a day and a delivery slot - admittedly a fairly wide one. Sometimes things go wrong... and you've obviously been a victim of this, for which we apologize. As this carrier is not computerized like UPS or other large companies, it is not always perfect. Indeed, punctuality at a precise time for an appointment is impossible to obtain from any carrier - especially in Paris - since it depends on the progress of previous deliveries, and of course on traffic. In short, even if 99% of our deliveries go smoothly, we do our best to ensure that the "victims" of approximations and errors are finally satisfied. We sincerely hope you'll give us another chance to do better next time. Happy tasting!
5/5
★★★★★
Excellent
Acheteur Vérifié
purchased on 12/05/2017
Translated review
5/5
★★★★★
Perfect, as always!
Acheteur Vérifié
purchased on 20/05/2017
Translated review
5/5
★★★★★
VERY GOOD.
Acheteur Vérifié
purchased on 16/05/2017
Translated review
5/5
★★★★★
Impeccable as always
Acheteur Vérifié
purchased on 14/05/2017
Translated review
3/5
★★★☆☆
Delivery charges too high for the service. 20€ for 6 bottles = 1 week's delay between the date of departure from the winemaker and the date of home delivery. In difficult weather conditions (e.g. hot weather), organic and natural wines (with little or no sulfur) may not recover.
Acheteur Vérifié
purchased on 04/04/2017
Translated review
Answer from
Vignerons d’Exception
Dear Sir, first of all, thank you for your trust and for your constructive comment. I hope at least that you were satisfied with the wines, as we have chosen to deliver by "courier" rather than "express". I'll try to explain the reasons for this choice in all sincerity. Courier service is the only way to respect the original packaging, ensuring direct provenance from the estates, and also respecting the stamped wooden crates that our customers are so fond of. This carrier - Schenker - isn't "express", nor is it perfect, but it's the only one specialized in wine on the one hand, and which on the other hand doesn't impose costly repackaging in specific packaging adapted to mechanization and, what's more, very little respect for the environment. Fortunately, this carrier, which has specialized in wine for decades, is also the best equipped in terms of air-conditioned or double-insulated and ventilated warehouses, where the wines spend most of their time during the week of delivery (your 1st order was delivered in two days in the Paris region, as soon as we received your payment cheque, but your second order for the Lot department, not very direct from Burgundy, took a week). Not all carriers have the same storage conditions adapted to wine... and some sometimes leave the wines in a non-air-conditioned "relais colis" for you to collect them if the recipient is absent, without asking your opinion... not great either for sulphur-free wines.
Having said that, it's true that delivery is a real concern for all wine sellers, and that the ideal solution doesn't exist... or else it's too expensive, and no customer would agree to pay the price, which you already find too high: €16.6 ex VAT, or €20 incl. VAT, is what it actually costs to deliver a case of 6 bottles in France. It costs much more when we deliver several cartons. But we only charge this flat rate of €20, whatever the quantity ordered, and offer it for orders of €400 or more. That's why our customers sometimes get together several people to reach the "franco" rate. You're right, we may seem expensive, and other sites charge less, but lose money on this service. We can't afford this luxury if we want to keep our prices competitive and, above all, keep doing what we do for the long term. At least, to make these invoicing conditions clear, we "show our colors" on the home page of our site and in all our Thursday newsletters...
On the subject of "natural" wines, you're absolutely right there too: unsulphured wines run a high risk of not being able to withstand temperatures >14°C, which is why we don't offer them, apart from one exception out of our 750 references: JC Lapalu's "tentation" cuvée, which I adore... (He's such a master of winemaking that there's virtually no risk, and we've never had a problem). Well-made, "low-sulphite" wines are "low-sulphite" precisely so that they can be transported at normal temperatures and not suffer any deviations in the event of less-than-optimal storage conditions. In fact, most of our cuvées have very little sulfur, but our very elitist selection at least has this merit: all the wines are well made and present little risk of deviations, thanks to the great mastery of their makers from vine to bottle. Of course, there's always a risk, like cork taint... and many other lesser-known risks, too. In short, we do our best... and try as far as possible to deliver wines without the slightest shock. We keep deliveries to a minimum in hot weather, and so on. But it's true, it's not easy! In any case, I want you to know that we do everything we can to deliver faster when our customers ask us to, and to satisfy them whatever the request. I'm sure we'll manage to lower our delivery costs and improve our lead times over time... Thank you again for your trust and understanding, and I hope to see you soon! Tristan Depauw, founder.
Having said that, it's true that delivery is a real concern for all wine sellers, and that the ideal solution doesn't exist... or else it's too expensive, and no customer would agree to pay the price, which you already find too high: €16.6 ex VAT, or €20 incl. VAT, is what it actually costs to deliver a case of 6 bottles in France. It costs much more when we deliver several cartons. But we only charge this flat rate of €20, whatever the quantity ordered, and offer it for orders of €400 or more. That's why our customers sometimes get together several people to reach the "franco" rate. You're right, we may seem expensive, and other sites charge less, but lose money on this service. We can't afford this luxury if we want to keep our prices competitive and, above all, keep doing what we do for the long term. At least, to make these invoicing conditions clear, we "show our colors" on the home page of our site and in all our Thursday newsletters...
On the subject of "natural" wines, you're absolutely right there too: unsulphured wines run a high risk of not being able to withstand temperatures >14°C, which is why we don't offer them, apart from one exception out of our 750 references: JC Lapalu's "tentation" cuvée, which I adore... (He's such a master of winemaking that there's virtually no risk, and we've never had a problem). Well-made, "low-sulphite" wines are "low-sulphite" precisely so that they can be transported at normal temperatures and not suffer any deviations in the event of less-than-optimal storage conditions. In fact, most of our cuvées have very little sulfur, but our very elitist selection at least has this merit: all the wines are well made and present little risk of deviations, thanks to the great mastery of their makers from vine to bottle. Of course, there's always a risk, like cork taint... and many other lesser-known risks, too. In short, we do our best... and try as far as possible to deliver wines without the slightest shock. We keep deliveries to a minimum in hot weather, and so on. But it's true, it's not easy! In any case, I want you to know that we do everything we can to deliver faster when our customers ask us to, and to satisfy them whatever the request. I'm sure we'll manage to lower our delivery costs and improve our lead times over time... Thank you again for your trust and understanding, and I hope to see you soon! Tristan Depauw, founder.
5/5
★★★★★
Arranging for the order to be delivered, even if it means offering low-cost alternatives in the event of shortages. Correct packaging, timely and trouble-free delivery
Acheteur Vérifié
purchased on 27/03/2017
Translated review
5/5
★★★★★
Very good
Acheteur Vérifié
purchased on 15/05/2017
Translated review
5/5
★★★★★
Interesting wine selection and fast delivery
Acheteur Vérifié
purchased on 11/05/2017
Translated review