/10
★★★★★
based on 2921 published reviews
★★★★★
based on 2921 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Problems with items that didn't match the description on the site, several emails sent for a return, and to date no reply. This is the first time I've done this, and I realize that customer service doesn't exist at all! Everything's fine if you don't have any problems. If I don't hear back from you, I'm not sure I'll continue to work with you. After-sales service is important to me.
Sylvie R.
purchased on 16/06/2024
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1/5
★☆☆☆☆
I am very unhappy I ordered an opal pendant that I also put that I asked please that it was light blue not white well then I get a miniature smaller than a pea and the worst thing is transparent like a magnifying glass so that's not opal at all I have a ring from another place where you can see that the stone is opal, it is turquoise blue not transparent like a magnifying glass and the worst thing is that it is not opal and the note that I wrote as if I had not written it in short.. Never again
Maria Jose R.
purchased on 11/06/2024
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1/5
★☆☆☆☆
ALL THE SIZES OF THE BRACELETS ARE WRONG. I ORDERED THEM IN 4MM AND THEY ALL CAME IN 6MM. I HAD TO GIVE THEM AWAY, I DIDN'T EVEN DESERVE TO WASTE MY TIME CHANGING THEM. FATAL
Raquel S.
purchased on 22/05/2024
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1/5
★☆☆☆☆
Two products I ordered did not look anything like the pictures offered on the website.
Manuel B.
purchased on 23/05/2024
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1/5
★☆☆☆☆
The bracelet broke the same day it arrived. The rubber came frayed and when I took it off to train I was left without it. A pity really
Roberto G.
purchased on 11/05/2024
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1/5
★☆☆☆☆
I ordered on November 19 and still haven't received my order. After complaint, they just gave me the carrier's number for me to solve the problem. No one answers, always busy signal. Absolutely unbelievable.
Carlos R.
purchased on 19/11/2023
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1/5
★☆☆☆☆
At no time is it indicated that the stones stain.
Sara B.
purchased on 24/11/2023
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1/5
★☆☆☆☆
Broken or missing items, difficult to reach agreement with managers
Societe Le St Graal D.
purchased on 13/10/2023
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1/5
★☆☆☆☆
Top
Manuela D.
purchased on 07/11/2023
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1/5
★☆☆☆☆
Variety, quality and price, plus a great customer service. Fast delivery, they are reliable
Herminia O.
purchased on 02/11/2023
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1/5
★☆☆☆☆
Very fast, very well packaged and total coincidence between photography and received objects, I will buy again.
Pilar M.
purchased on 31/08/2023
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1/5
★☆☆☆☆
THE ADVERTISED DISCOUNT OF 25,00€ IS NOT REAL.
Vicente D.
purchased on 09/08/2023
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1/5
★☆☆☆☆
I ordered some gemmas that I needed for a certain day. I ordered them ahead of time. They offered between 6 and 10. I told them to give me at least 7 (just in case they gave me less and 6 was not enough for what I needed). They gave me 7. But the worst thing was how long it took. I complained. They told me first thing the next day and it did NOT arrive. It arrived the next day and at noon. It did not arrive in time for what I needed and I do not intend to repeat with this supplier. Delivery is as important as the product.
Elisabeth S.
purchased on 22/07/2023
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Answer from
Vives de la Cortada
Bonjour Elisabeth, nous sommes désolés que les produits ne vous aient pas plu, nous tenons à préciser que tout minéral ayant un traitement colorant ou similaire est spécifié dans la description du produit.
1/5
★☆☆☆☆
Très joli bracelet. Très satisfaite.
Sabine B.
purchased on 14/07/2023
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1/5
★☆☆☆☆
The shungite pendant is as described and perfectly meets my expectations.
Paqui M.
purchased on 10/07/2023
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1/5
★☆☆☆☆
I love your products
Olga E.
purchased on 21/06/2023
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1/5
★☆☆☆☆
Incomplete delivery... lost package
Daniela Z.
purchased on 30/04/2023
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1/5
★☆☆☆☆
I am satisfied
Ana Grandvaux B.
purchased on 19/04/2023
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1/5
★☆☆☆☆
Great service. The order arrived the next day. Everything was fine.
Ines C.
purchased on 29/03/2023
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1/5
★☆☆☆☆
Very happy
Javier M.
purchased on 25/03/2023
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1/5
★☆☆☆☆
What they are doing is disrespectful to their customers.
Gabriel L.
purchased on 20/03/2023
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1/5
★☆☆☆☆
Very pleased. Fast shipping, perfect packaging, the pieces 5 stars.
Pepi M.
purchased on 21/02/2023
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1/5
★☆☆☆☆
I relied too much on the good reviews. The incense I bought goes out 10 seconds after lighting it The pendulums and the polished stone are pitted from bumps or bad polishing experience.
Susana B.
purchased on 06/02/2023
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1/5
★☆☆☆☆
Elastic on the bracelets of poor quality, the cat's eye that I ordered as a bracelet does not look anything like the photo of the product, I am very disappointed with your products and prices charged
Patrice F.
purchased on 30/11/2022
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1/5
★☆☆☆☆
They do not specify delivery times correctly. They explicitly put 24 hours unless they have volume ....ni one more delay condition. It took me 7 days without being in any special condition for large order volume, without notice, and without anything. And you pay 3.50 for the 24 hour shipping they say themselves. That they change the conditions because it is misleading advertising and can be reported.
Maria Angeles Y.
purchased on 07/09/2022
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1/5
★☆☆☆☆
I ordered n ring in size 11 which would be equivalent to a 6 and they sent me a size 9 which corresponds to a size 18.
Beatriz D.
purchased on 31/08/2022
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1/5
★☆☆☆☆
They have changed the format of the wed and I don't like it, I find it more difficult.
María Luisa B.
purchased on 02/05/2022
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1/5
★☆☆☆☆
All parts poorly polished and pitted. A tare item cannot be sold as a new item without notice. All 4 items ordered damaged. A disappointment. And me advertising you ahead of time to my 46k followers for trusting a 'friend'. I hope you do not do it to everyone, I did not return it because I work 36 hours a day, but the comment was pending.
Eric G.
purchased on 21/02/2022
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1/5
★☆☆☆☆
Has not arrived
India G.
purchased on 05/01/2022
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1/5
★☆☆☆☆
You buy items in the online store and then they tell you they don't have them. The delivery dates are too late.
Jaume B.
purchased on 25/11/2021
Translated review
Answer from
Vives de la Cortada
Good Jaume, we are sorry that your experience has not been satisfactory, we would like to clarify that in times of high volume of orders such as Black Friday, our shipments are affected, that is why when an order is placed during these dates we notify that these will arrive late. Outside this period of time our shipments are 24h. We apologize for the inconvenience.