/10
★★★★★
based on 6229 published reviews
★★★★★
based on 6229 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Bonjour, The service is satisfactory but the order preparation takes a little time before shipping.
Patrice M.
purchased on 17/08/2023
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3/5
★★★☆☆
WELCOME on the phone: I almost felt like a nuisance. I received the product but it wasn't installed yet.
Jean G.
purchased on 11/08/2023
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Answer from
WAGENDASS
Hello , Our telephone service is at your disposal with the greatest pleasure cordially
3/5
★★★☆☆
Fast, but there must be a line I didn't read in the sales conditions.
A diagnosis must first have been carried out by a professional on a test bench before the warranty is covered.
Benjamin V.
purchased on 17/07/2023
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Answer from
WAGENDASS
Hello , the warranty procedure is as follows , you must return the starter with the warranty request duly completed with the reference of the old starter and a copy of the invoice , on receipt it is returned to the manufacturer who will test it , if the warranty is proven you will receive reimbursement of the starter , here is the link to the warranty request . in any case a test bench must be made by a professional before sending Cordially
2/5
★★☆☆☆
The starter worked once with a noise of iron and then nothing. OUT OF ORDER. I was reimbursed for the price of the starter, but not for the return postage, i.e. about 30 euros. Not being responsible for the poor quality of the starter, this is expensive for a single start. I'm going to contact customer service about this, as I don't see why I should have to pay the return postage for a new but faulty starter.
Gilbert H.
purchased on 25/07/2023
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3/5
★★★☆☆
Package arrived late
Laurent N.
purchased on 10/07/2023
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3/5
★★★☆☆
I haven't explored it
Dominique T.
purchased on 11/07/2023
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3/5
★★★☆☆
You ask me to choose the type of shipment, but you don't mention that it will cost an extra €10 !!!!!!
Jean Clauderejane B.
purchased on 28/06/2023
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2/5
★★☆☆☆
Lack of precision on spares
Jan R.
purchased on 12/06/2023
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2/5
★★☆☆☆
Following receipt of my parcel I made a request via the website to customer service. I'm still waiting for a reply from them.
Xavier C.
purchased on 15/05/2023
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Answer from
WAGENDASS
Hello, all messages are processed within two business days, remember to check your spam cordially
2/5
★★☆☆☆
O processo de compra e expedição foi super rápido, mas no site da transportadora não existe movimentos desde o dia seguinte à compra, fiz outra compra noutro site da concorrência também em frança, paguei exactamente o mesmo pelo transporte, comprei no dia seguinte à compra na vossa loja, e já recebi a encomenda em casa!!! Resumindo, bom atendimento na loja, péssimo serviço de entrega!!!
Acheteur Vérifié
purchased on 19/04/2023
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Answer from
WAGENDASS
Hello , concerning the preparation of order which depends on us , we thank you to have underlined efficiency of our services , concerning the carrier we are sorry for their slowness but that does not depend on our services but in this case here of the postal service. cordialement
2/5
★★☆☆☆
The problem is that I have asked for details such as certain dimensions to date still no response too bad. Otherwise for the purchase and delivery it was done normally.
Acheteur Vérifié
purchased on 21/03/2023
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2/5
★★☆☆☆
Site o.k.
Acheteur Vérifié
purchased on 17/03/2023
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3/5
★★★☆☆
The photos in the article are not precise enough and when there is a sketch it is not dimensioned so you can't check if the part fits.
Acheteur Vérifié
purchased on 26/02/2023
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3/5
★★★☆☆
The site itself deserves a mark of 10, but the delivery of goods by post should be reviewed.Two broken bakelite collectors, good products, speed and repair completed. Would recommend.
Acheteur Vérifié
purchased on 02/03/2023
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3/5
★★★☆☆
Very fast delivery, but the packaging leaves something to be desired, not enough protection for the product in the box, it arrived with holes caused by transport shocks.
Acheteur Vérifié
purchased on 15/02/2023
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2/5
★★☆☆☆
Good and fast thanks to you cordially
Acheteur Vérifié
purchased on 09/02/2023
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3/5
★★★☆☆
Missed deadline
Acheteur Vérifié
purchased on 24/11/2022
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3/5
★★★☆☆
The delivery time is a bit long and the price is not the best.
Acheteur Vérifié
purchased on 16/11/2022
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3/5
★★★☆☆
I give this note because, although THE STARTERS received are perfectly adapted and compliant, the first ordered ''lasted'' ONLY a few weeks, then began to heat enormously, but the seller did not offer to operate the warranty , , , , , DAMAGE
Acheteur Vérifié
purchased on 13/10/2022
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2/5
★★☆☆☆
Parts do not match, despite delznde checking before dispatch. Too bad. Delivery time very good though.
Acheteur Vérifié
purchased on 14/10/2022
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2/5
★★☆☆☆
The part failed 2 hours after installation
Acheteur Vérifié
purchased on 21/07/2022
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3/5
★★★☆☆
No problem to order but .....
Acheteur Vérifié
purchased on 04/10/2022
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3/5
★★★☆☆
Not easy to find the right alternator for your vehicle
Acheteur Vérifié
purchased on 23/09/2022
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3/5
★★★☆☆
It's a pity I couldn't get someone to advise me. Same anonymity as when ordering on Amazon.
I know the seriousness of WAGENDASS that's why I still ordered online, I am a "small" occasional customer. I hope that for the "big" customers WAGENDASS is more attentive.
Be careful, excessive dematerialization is not all good.
Acheteur Vérifié
purchased on 30/08/2022
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3/5
★★★☆☆
Very good and fast
Acheteur Vérifié
purchased on 04/08/2022
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2/5
★★☆☆☆
Deadlines announced on the website and by telephone were not met.
Acheteur Vérifié
purchased on 27/07/2022
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2/5
★★☆☆☆
This time the delay was very long to receive the item ordered, however I thank you for your speedy refund.
Acheteur Vérifié
purchased on 06/07/2022
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3/5
★★★☆☆
Following receipt of my order for the starter, I called your services.
The person I spoke to on the phone should be a little more attentive to the customer and a lot less certain about things.... Not very emphatic: he could do with some training... a little less aggressiveness would be appreciated.
Acheteur Vérifié
purchased on 23/06/2022
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2/5
★★☆☆☆
Marchandiese not collected
Acheteur Vérifié
purchased on 02/06/2022
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2/5
★★☆☆☆
Approximate part in terms of machining. Fixing axes +/- 3 cms off-set from original model. Intense modifications with machining of parts on demand for possible adaptation. Not recommended for amateurs or average mechanics.
Acheteur Vérifié
purchased on 11/07/2022
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