/10
★★★★★
based on 554 reviews published
★★★★★
based on 554 reviews published
Latest neutral customer reviews
3/5
★★★☆☆
While the site offers good products at very attractive prices, it unfortunately advertises delivery before 1 p.m. the following day, even though it uses Chronopost. The result is that you don't get your order delivered the next day at all, and more often than not you have to collect your heavy parcels from the post office. This was my case.
Bruno M.
purchased on 02/11/2024
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3/5
★★★☆☆
A small problem of understanding between 23vins and Chronopost because on your site the parcel was marked shipped and on Chronopost that the parcel was being prepared by you which was indeed the case. A customer service person was able to inform me and even called me back when the parcel was picked up by Chronopost. I would like to thank her for her warm welcome, her kindness and for taking the time to inform herself and me.
Jacky L.
purchased on 22/01/2024
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3/5
★★★☆☆
Responsive after-sales service, fast delivery, but the vintage received did not correspond to the order. A warning would have been welcome.
Jean-luc T.
purchased on 20/11/2023
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3/5
★★★☆☆
Ordered 8 bottles. First delivery quick, but after checking and opening, 6 bottles delivered. Had to call to say the order was not complete. Delivery of the other 2 blles later. We would have appreciated a commercial gesture to compensate for this error in the order, apparently not a current practice with this retailer. Too bad
Jean Michel D.
purchased on 28/07/2023
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3/5
★★★☆☆
I regret not having had the same price on the second order 11.50€ instead of 9 .80€ It is not very commercial
Acheteur Vérifié
purchased on 11/07/2023
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3/5
★★★☆☆
Following this order I received the 3 bottles of monbazillac, but for the bottle of ruinart I did not receive the right one.
Acheteur Vérifié
purchased on 29/06/2023
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2/5
★★☆☆☆
Order still not received 7 days later
Acheteur Vérifié
purchased on 19/06/2023
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Answer from
23Vins
Hello Roger, Your order has been marked as delivered today. If this is not the case, please contact us by telephone on 05 55 76 71 02 ! The 23vins team
3/5
★★★☆☆
There are 2 bottles missing from my order...
Acheteur Vérifié
purchased on 10/04/2023
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3/5
★★★☆☆
Hello. For me, the taste is a little too fruity, so I don't like it as much. Nevertheless, I would give it a good rating. My son gave me a taste of HIVER 22 which I really found to my liking. I think it was less fruity.
Acheteur Vérifié
purchased on 25/01/2023
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3/5
★★★☆☆
I've already replied, I asked for a birthday card which you charged me for and which I didn't get, so I'm disappointed.
Acheteur Vérifié
purchased on 28/04/2022
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Answer from
23Vins
Thank you for your feedback. We apologize for this problem and will proceed with the refund of the birthday card as soon as possible. We will do our best to heed your opinion and not make this mistake again. Kind regards, 23vins
3/5
★★★☆☆
A little long to receive. I already knew the wine I bought, otherwise the site doesn't necessarily make you want to buy other wines blindly.
Acheteur Vérifié
purchased on 08/12/2021
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Answer from
23Vins
Dear customer, Thank you for taking the time to send us your feedback. As far as your order is concerned, it was dispatched within 48 hours from our warehouse during the end-of-year period. However, it is true that your parcel was handed over to our carrier on Friday 10th and that the latter did not dispatch it until Monday 13th. We will pass this information on to you in order to improve our service. Best regards, 23vins
3/5
★★★☆☆
The wines are interesting and the prices correct, but there are delivery errors and inappropriate accounting reminders.
Acheteur Vérifié
purchased on 02/07/2022
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Answer from
23Vins
Dear customer, Thank you for bringing this problem to our attention and we sincerely apologize. We are sorry that you have received, after verification, a reminder. We have passed on the information and will try to be more vigilant in the future.
3/5
★★★☆☆
No problem
Acheteur Vérifié
purchased on 18/11/2021
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Answer from
23Vins
Thanks for your feedback. 23vins