/10
★★★★☆
based on 1789 published reviews
★★★★☆
based on 1789 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Clearly this is no longer the workshop I once knew.the saleswoman got bogged down in her own jargon to make me a bracelet that doesn't give me satisfaction and doesn't resemble the one that could suit my watch.customer satisfaction is not one of this boutique's concerns.I strongly advise against it.
Lozi
purchased on 24/10/2024
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1/5
★☆☆☆☆
If you don't want to deal with disappointment and frustration due to an undelivered item that was marked as delivered, and receive no assistance from this watch company, it's best to avoid making any purchases from them. The customer service is unsatisfactory, and I suspect discriminatory behavior, especially towards foreign individuals. My strap never arrived, complained the next day because I thought I would find it in a safe spot or my neighbors but nothing was found.
Evans
purchased on 07/10/2024
1/5
★☆☆☆☆
For those looking for appearance over quality, you've come to the right site. After 2 months' use on a high-end watch, the leather ran off, and after-sales service offered to send the bracelet back so they could glue it back on, but this is like putting a patch on a wooden leg.
Avellaneda
purchased on 31/07/2024
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1/5
★☆☆☆☆
Poor quality not made well at all!!!!
Sean K.
purchased on 13/09/2024
1/5
★☆☆☆☆
They sent the order after 2 months even if stated it was in stock. they never responded to my inquires regarding the delay.I have received a strap for Panerai, but I ordered for Breitling, and even if it fits at lugs, it does not fit for the buckle. I have contacted them for exchange, but never resoonded so I am stuck with a 250 euro starp that I cannot use
Alex
purchased on 22/05/2024
1/5
★☆☆☆☆
Impossible to set up the bangle , I went to my jewelery service and they cannot fix it , then they ask to another Rolex retailer and again not possible to fix it . Thank you for you reply . AFG .
Antoine G.
purchased on 19/08/2024
1/5
★☆☆☆☆
Strap does not fit. Almost ruined my watch installling this terrible strap
Sam Y.
purchased on 30/07/2024
1/5
★☆☆☆☆
I have not received the order nor do I have any idea when or how it my arrive.
Turnerjeffery
purchased on 19/07/2024
1/5
★☆☆☆☆
Wrong color watch band
Tommy
purchased on 05/07/2024
1/5
★☆☆☆☆
I have not recived the package
Lennart W.
purchased on 31/05/2024
1/5
★☆☆☆☆
Nice picture in the internet but the quality is terrible ,I ordered a case for iPhone 14 max plus and a strap for a Cartier. The quality of the products was above all criticism. I had to pay to return the products. The watch strap was redone but on the label it was written that the leather is embrosses and the value is 50. I paid 197 for the watch strap. I consulted the Cartier company representative and a watch dealer in Helsinki and they both told me that they are not sure it's crocodile skin. This experience cost me 25 and a waste of time. I DO NOT RECOMMEND THIS COMPANY TO ANYONE.
Michael C.
purchased on 22/06/2024
1/5
★☆☆☆☆
Didn't like
??? ?.
purchased on 29/05/2024
1/5
★☆☆☆☆
Have ordered twice from this retailer. My first order took a very long time to get to me. Customer service kept stalling in their communication on order and delivery status. The second order took just as long and I was disappointed with what I received after having to wait for it. I was expecting a tan brown leather strap (as shown in the pictures on the website) not a dark brown one, which is what I received. Still waiting to hear from retailer on return/ exchange policy.
Ajay A.
purchased on 07/05/2024
1/5
★☆☆☆☆
Bad experience with this purchase. Product received incomplete and defective. In addition, the after-sales service is complicated to contact and I am waiting for their return.
Aurelien A.
purchased on 08/04/2024
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1/5
★☆☆☆☆
Very very bad experience
Steeve S.
purchased on 02/04/2024
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Answer from
Abpconcept
Hello Mr Jorno, You are not a customer of our website please delete your comment. Sincerely, The ABP team
1/5
★☆☆☆☆
After ordering a stock bracelet with the option of interchangeable pumps. After only a few days, the bracelet tore right at the notch made by Abp. Their response to this problem is simply that I should buy another one with a discount because the bracelet has been worn! An unacceptable response that doesn't even take into account the obligation to deliver a quality product with a minimum of reliability.
Christian
purchased on 11/03/2024
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1/5
★☆☆☆☆
Hello I had left a message for the measurements of my bracelet I had asked 19/18 instead of 19/16 we did not take into account my message bravo for the price hat
Claudel
purchased on 05/03/2024
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Answer from
Abpconcept
Hello Mr Marchand, unfortunately this bracelet does not exist in 19/18mm, only in 19/16mm as indicated. If it doesn't suit you, you can return it and we can help you make a custom bracelet in 19/18mm. Don't hesitate to contact us by email at [email protected]
1/5
★☆☆☆☆
Boutique. A. Escape. Personal. Unqualified. And. Also. A. The. Head. Of. Customer for. The. Rates. And outfit Door. A. Escape
Jeremy E.
purchased on 06/02/2024
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Answer from
Abpconcept
Hello Sir, as you are not one of our customers, please delete your comment. Sincerely, The ABP team
1/5
★☆☆☆☆
I received the wrong product (again). Had ship it back to ABP in order to receive the correct product. It has been 2 weeks since I returned it, and I still did not hear anything from ABP.Great straps, horrible customer service
Regular C.
purchased on 26/12/2023
1/5
★☆☆☆☆
Ordered on December 10, 2023, I still don't have my deployant buckle. The reason is an error in the address written on the package sent (although the address on the invoice I received is the right one) and therefore returned to the company. I now have to wait for the parcel to be returned to them. In any case, I'm glad it's not a Christmas present!!!! I'm sure I won't be ordering from them again.
Hervé C.
purchased on 13/12/2023
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1/5
★☆☆☆☆
I bought two straps. A year ago I bought the same strap and I love it. Reason to buy two the same straps again. The new straps have a colour I don't like and the size differs from the one I bought a year ago, so I have send the straps back to Paris. ABP is willing to make two new straps, but I am afraid it is gonna take a long time before I have two new straps. I have paid more than 400 euro for straps and to send them back and I don't know when I have the new straps. So I wait and see what will happen
Boudewijn
purchased on 01/12/2023
1/5
★☆☆☆☆
Watch strap was made with a damaged piece of skin, customer support was not helpful.
Sam
purchased on 13/11/2023
1/5
★☆☆☆☆
Far from a premium experience.It is striking to me that an artisan asks you to pay items worth just below the price range of Hermès but with a shipping service that is neither reliable, nor efficient.I have been waiting all in all over a month now for a leather Arceau bracelet. The atelier takes up to 2 weeks to prepare and finalize the bracelet, prior to handing it over to Colissimo (French postal and shipping services) which took so far over 20 days to first send the package through the wrong channel, and while trying it for the second luck, shipping it to La Martinique (French Dom Tom island).Fun fact I live in Denmark... !The only star remain for Clémence who is taking care of the client relations and who tried to follow up on the situation.Not worth the hustle.
Garance K.
purchased on 10/11/2023
1/5
★☆☆☆☆
2nd time in a row terrible problems , zero communication , avoid at all costs.1st time , they do not include a invoice inside the envelope with dhl ( i have physically checked)so despite paying express shipping it stays 10 days stuck.After this the customs bill (I am in NYC) is 231.30 dollars.First time they refuse to fix or cover and it takes an additional 45 days for it to get to me as they ship back and return.This time I foolishly spent 400 dollars with them on a strap and rest assured same problem as before , with same delays ,and nothing on envelope.This time zero communication for a week and i foolishly paid the 231.30 dollar customs bill just to finish this relationship with them once in for all. I offered covering 50/50 , for them to fix it but nope.Very very amateur operation in terms of shipping and completing an order, terrible delayed and elitist communication. My network has a very large reach in the watch world , rest assured my experience in it's full detail , and how patient i have been , writing multiple emails will all be shared so they do not get any repeating business from thousands of people i know.
D.
purchased on 09/11/2023
1/5
★☆☆☆☆
Quality is bad
Aditya M.
purchased on 31/10/2023
1/5
★☆☆☆☆
Hello,I received my order 1 month ago, but despite several emails and phone calls to explain my problem, I haven't had any feedback to solve my problem.Sincerely,Mr Julien Bouchet
M J.
purchased on 06/11/2023
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1/5
★☆☆☆☆
The built did not fit
Herr A.
purchased on 26/09/2023
1/5
★☆☆☆☆
The thickness of the bracelet is too small, which is not compatible with the watch. However, it seemed to me that the model was mentioned for this bracelet on the site. So I won't be able to use it.
Va
purchased on 06/07/2023
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Answer from
Abpconcept
Hi Valérie, the thickness of the eco-responsible alligator strap can be seen on the product sheet, which reads: "Description :Classic watch strap in black alligator leather. Lined with round black alligator scales. Thickness at 2.5mm lugs, tone-on-tone stitching and edges", and no mention was made of your model ... we could have adapted the thickness if requested. If the bracelet has not been worn, please contact our customer service department.
1/5
★☆☆☆☆
I never received the wristwatch
Thomas V.
purchased on 22/08/2023
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Answer from
Abpconcept
Hello Mr Verdon, the parcel has just been returned to us, our team will contact you. Sorry for the inconvenience.
1/5
★☆☆☆☆
Never received my package never received a response to my inquiries about the package not arriving I will be filing a charge back.
Customer
purchased on 03/08/2023
Answer from
Abpconcept
Hello Sir, we just discovered that your strap is kept by the customs in Cincinnati since August 7th ... we will call DHL immediately. Sorry for this issue during the delivery process. My colleague will keep you updated by email.