/10
★★★★☆
based on 1878 reviews published
★★★★☆
based on 1878 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Haven't received the custom strap that I ordered and nobody is returning my emails.*edit* I finally received an email reply. My strap was lost in the post, so a new strap was made and sent via a different courier. I still don't feel the strap stitching quality/consistency/neatness is high enough for this price of watch strap, but I shall accept this and move on.
Chris
purchased on 12/07/2022
Answer from Abpconcept
Dear Chris, the carrier lost the package but we re-made your strap and shipped the new one via DHL. Have a great day ! ABP
1
/5
★☆☆☆☆
Terrible service. Terrible straps. Will never order again.
Murat K.
purchased on 30/06/2022
Answer from Abpconcept
Dear Murat, your order is from 2020, if you have an issue how can we help ?
1
/5
★☆☆☆☆
The buckle was of poor quality and doesn't secure in place as it should.
Artemis
purchased on 23/06/2022
1
/5
★☆☆☆☆
09-05-22 Order placed.11-05-22 Order Shipped.31-05-22 Carrier returns package to sender without delivery attempt (and yes, I filled out my address correctly).03-06-22 Still no package, no contact by ABP.Upon research I discovered that the basic shipping option has a lot of bad reviews. Still ABP keeps using them.
Anoniem
purchased on 03/06/2022
1
/5
★☆☆☆☆
Absolutely dreadful. A crocodile watch strap I purchased fell apart after about three weeks (it cost c. £250!)When I explained this to them (with a picture), their response was they could do nothing because it was past their own 15 day limited guarantee. What a shambolic service - no pride at all in their product.I have returned it and am awaiting a full refund. Given their awful attitude - I am expectant of having to take them to a local small claims court. What a terrible experience for a what is claimed to be a premium product.Avoid at all costs.
Andre F.
purchased on 22/03/2022
1
/5
★☆☆☆☆
Customer service no good received my order 2/10 order two strap one leather one rubber r strap doesn't lineup been calling no answer been emailing can someone contact me order #21434
Jermain Y.
purchased on 14/03/2022
1
/5
★☆☆☆☆
To little disaponted, For this model of Rubber B bracelet there is no possibility to choose the size... and the bracelet closes certainly but is a little short.It looks to my taste a little unsuccessful for a Rolex ....Voila...Thank you for your answer: "it is a buckle version therefore standard size for wrist size 14 cm - 21 cm. For an adjustable bracelet, I invite you to choose a different reference. "Unless I'm mistaken, I didn't find this information before my purchase...so it was too late for me...Useful, I hope, for future buyers.
Rt
purchased on 15/02/2022
Translated review
Answer from Abpconcept
Hello Sir, this is a pin buckle version, so standard size for wrist size 14 cm - 21 cm. For an adjustable bracelet, I suggest you choose a different reference: https://www.fr.abpconcept.paris/products/bracelet-montre-watch-band-strap-rolex-submariner-41mm-ceramic-glidelock-caoutchouc-rubber-bsur to which you should adapt your folding clasp. Yours sincerely, ABP
1
/5
★☆☆☆☆
Incompetent. Disorganized. Rude. Non responsive. Can't get anything right. That's ABP.
Matthew S.
purchased on 16/01/2022
1
/5
★☆☆☆☆
Delivery out of time: arrives after 1 month instead of 1 week as advertisedArrived after Christmas (order at the end of November) No caseFor the price it's unacceptable I'd ordered before and I'd already had a problem with the delivery time but even if you take the margin it's always the same. Customer service offers no solution or compensation.
Pe
purchased on 10/01/2022
Translated review
1
/5
★☆☆☆☆
No response to complaints. Do not bother with undelivered goods. Catastrophe. Never again.
N. K.
purchased on 23/12/2021
1
/5
★☆☆☆☆
Product conforms to the order but the gift wrapping is shabby, worthy of a costume jewel at 10 euros!!!! I'm ashamed to offer a gift at this price in such packaging !!!! As for the "dialogue" with customer service, it's non-existent, no response.
Nicolas M.
purchased on 17/12/2021
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1
/5
★☆☆☆☆
No invoice accompanying the order as could be expected from a company doing serious business. No answers at all to e-mails requesting an invoice, nether when written in English nor when in French.Furthermore, one of the straps - alligator - is crooked on the watch side. No answer to that problem, too.
Guenter B.
purchased on 26/11/2021
1
/5
★☆☆☆☆
Order on the internet! Broken without being notified!!! After a call I was told to call back but no news! Today they tell me, when I call back, that my order should eventually arrive in 1 week! They are not professional I do not recommend at all! I have just cancelled my order
Didine S.
purchased on 19/10/2021
Translated review
Answer from Abpconcept
Hello Madam, our product sheet indicates between 2 and 10 days delivery. It depends on our stocks. We have informed you of the unavailability of this bracelet and have done our best to keep you informed of its delivery date. We understand that you would like this product as soon as possible, but unfortunately we have done our best to provide you with an answer.
1
/5
★☆☆☆☆
Received my watch strap in timely manner. Beautiful! Soft. Very nice quality. However, I didnt like the way the color matched my watch dial. I requested info on how to begin the return process. I realize Im limited on how long I have to return this item. Ive sent 5 emails now, and still, not one response from this company. Are they ignoring me until its too late to return the item!?!? Im helpless here. PLEASE HELP ME RETURN THIS ITEM!!!!! HELLOOOOOOO!!!!!!??????
Roman G.
purchased on 15/10/2021
1
/5
★☆☆☆☆
Very disappointing purchase. I bought a watch band for a specific collector's watch understanding it would be a solution for the watch I already own. Instead, I got a band with no clasp making it impossible to use the band on the watch.Deceiving advertising.MC
Massimo C.
purchased on 04/09/2021
1
/5
★☆☆☆☆
I was expecting something nice
very disappointed to a point that I will not use the strap
Tareq S.
purchased on 31/08/2021
1
/5
★☆☆☆☆
The product broke after just a few times of use and despite several emails concerning reimbursement, nothing has happened.
Jan W.
purchased on 31/08/2021
1
/5
★☆☆☆☆
I'll basically just got different color strap than the ordered. I sent two complaints within a week with full justification incl. pictures. First dropping the email to contact listed in order and the second filling in a special form in the website. Next few days passed and I still don't have any answers to any of them. They just completely ignored me. Sad but true.
Wojtek
purchased on 21/07/2021
1
/5
★☆☆☆☆
The watch strap I ordered was never delivered to me. It made it as far as Brussels but was returned to Paris and I have not heard a word from ABP. I have contacted them several times through email, but get no response. This is a shame as their watch straps have been really good, but they do me no good if they can't even ship it to me. Very disappointed
Gregory M.
purchased on 08/07/2021
1
/5
★☆☆☆☆
Bought two Rolex straps from ABP, The shipment was lost in mail, and communication started to fix the missing straps, They answered two email politely, then stopper answering my emails, and haven't heard from them since.Don't expect them to fix any problems that occur.
Morten R.
purchased on 26/06/2021
1
/5
★☆☆☆☆
Just take a moment to check your emails please and find out what happened with the customer order strap doesn't fit the watch r rolex strap and a custom made strap peeling off only after 3 months of usage
Ajeel A.
purchased on 14/06/2021
1
/5
★☆☆☆☆
More then 3 weeks after I have placed my order the package has not arrived.Limited to no response to my requests for updates on shipping status, and my eventual request for cancellation is also still pending response.
Dlc
purchased on 09/06/2021
1
/5
★☆☆☆☆
Strap for Omega Seamaster.This rating is for the second strap I purchased. The first one I purchased was excellent, so I decided to go for a second one.I copy/pasted all the measures I had used for the first strap. I also included a link on comments of the make and model.I made a mistake on the width. This mistake had been corrected on the first one. The second time they processed it as it was entered. While I understand I made a mistake, I also understand that if I add the make and model ABP checks if it fits and corrects these errors by confirming back with the customer.I wrote to Customer Service. Twice. Never heard from them. Went from being blown away by quality to being extremely disappointment by a treatment of silence. Not one word have I heard from my past two emails. It went from 10 to 0.Not purchasing anything else.
Ruben V.
purchased on 31/05/2021
1
/5
★☆☆☆☆
I bought a bracelet for my Rolex 126600, and despite the specification of the model at the time of ordering, it is not valid for this watch, I have pictures of its poor condition, for me it was not a good buying experience.
Jesus R.
purchased on 24/05/2021
Translated review
1
/5
★☆☆☆☆
Send me wrong size strap.After 3 mails, still no answer.
Angelo
purchased on 18/05/2021
1
/5
★☆☆☆☆
Bought a watch strap from here 18 months ago and has already degraded to the point where I can't wear it. I've emailed to ask for a replacement twice and have not received a reply. Luxury brand that lasts less than two years? Absolute rubbish!
Phil R.
purchased on 07/05/2021
1
/5
★☆☆☆☆
I have not received the order shipped on January 12, 2021 so far. Since the store did not respond to e-mails, I resigned from the order in accordance with the store's regulations, but also for this information (sent by e-mail and letter) I did not receive any feedback or refund. It is a pity that the good name and thus our further cooperation is worth only 500 euros for them. I do not blame them for the problem with the shipping, but it is on their side to explain the problem with the carrier, and as you can see they wash their hands of it. The case will have legal consequences.
Marcin
purchased on 25/04/2021
1
/5
★☆☆☆☆
I ordered brown and received dark brown...
Yannick R.
purchased on 19/04/2021
1
/5
★☆☆☆☆
No response to my email about completely wrong size for my wrist and how to address this problem.
David H.
purchased on 24/03/2021
1
/5
★☆☆☆☆
Shocking and disgraceful business, likely entirely a fake setup. Do not do any business with them. Read reviews of the suffers and the people who were cheated by this company. These are predators with well set traps to rip you off. Go and get your straps from very honest companies like Rubber B or Everest (two of may genuinely good businesses). I do not know how they are allowed to continue their criminal activities in Paris. Very strange, these type of people create hatred in the hearts of honest hard working people who spend their hard earned pennies for hobbies that make them feel good, by taking their money and then vanish in thin air. Absolute criminals.
Shaheen I.
purchased on 22/03/2021