/10
★★★★☆
based on 1789 published reviews
★★★★☆
based on 1789 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
The product's finish quality is a little disappointing for the price.
Romain D.
purchased on 09/12/2021
Translated review
3/5
★★★☆☆
That one is a nice piece but shorter that I paid for
Raul A.
purchased on 09/12/2021
3/5
★★★☆☆
The manufacture of both my watch bands took a little longer then expected and the clasp on one of them was of a very poor quality. I think the expectations were, on the side of the manufacturer, that you replace the clasp on the band with the original of the watch. Unfortunately for me the original reason why I replaced the bracelet for a strap was to protect the original bracelet and to get a different feel. So I was forced to order an aftermarket clasp. The quality of the leather on the straps was excellent but that one clasp was so stiff it made it unusable until I ordered a different one aftermarket.
G30
purchased on 30/11/2021
2/5
★★☆☆☆
This is the first time I've ever reviewed a business from which I haven't bought a product or service from. It's not for lack of trying.I contacted ABP on four separate occasions, over a span of six months, in an attempt to buy straps and a watch:1) Email inquiry regarding one of their straps2) Email inquiry regarding a different strap3) Website submission regarding a watch they're an authorized dealer for4) Website submission regarding the same watchIn none of these cases did I get a reply.On the one hand, I've heard wonderful things about their product. On the other hand, I've heard frustrating anecdotes about their customer service (both in person and electronic). In the end, I never had to make a decision since they clearly don't want my business.
Peter
purchased on 03/11/2021
2/5
★★☆☆☆
I read some good stories about ABP. I choose a bracelet and upon closing the order, I noticed I made a mistake in the house number of my address. I immediately contacted them to ask them to change the number, but no response, and off course the packet was delivered on another addressThe bracelet I purchased was nice, no doubt about that. It fitted nicely with the watch. However, after the first use, when I washed my hands, there were some water droplets on the strap. Little did I know that any waterdroplet gives a stain that does not go away. I reached out to customer service and the reply was that this is indeed a product attribute and that the strap should never get wet. This was not stated on the website but customer service did not offer any solution or apology. I buy quite a lot of straps from different suppliers, but never experience these kinds of product failures.
Eric V.
purchased on 28/10/2021
2/5
★★☆☆☆
I am disappointed because, after several exchanges by telephone, e-mail and sending photos of the bracelet to be replaced, the thickness of the latter does not correspond to my request: I wanted a thick camber of more than 5mm and I received a thin bracelet of less than 3mm which lacks strength compared to the case of a Blancpain Leman chronograph. It seems to be made for a Villeret case... No feedback otherwise.
Eric L.
purchased on 20/09/2021
Translated review
2/5
★★☆☆☆
You sent me a wrong size of the strap I bought, Damien offered to send a new one, I made some observations and I didn't get any reply in return. Basically you sent me a wrong product, different form what I bought and you just left things like that.
Héctor B.
purchased on 13/07/2021
3/5
★★★☆☆
It's my second strap order with ABP, the 1st order was processed previously seamlessly and without issues. But this second order made in early May 2021 took 1 month to deliver (understandable due to Covid), however they got the strap width wrong and I sent back immediately. **Update the correct strap was finally sent after I managed to reach them on WhatsApp. I have to say the strap is still of the same high quality as before and well-worth the wait. ABP may be too swarmed at this moment but they are definitely not a scam.
Josh
purchased on 03/07/2021
3/5
★★★☆☆
It's a beautiful realization but the price isn't cheap for a watchband!!!!
Soline P.
purchased on 11/05/2021
Translated review
3/5
★★★☆☆
Very average sales follow-up ...
Bruno L.
purchased on 30/04/2021
Translated review
2/5
★★☆☆☆
Product I bought never turned up and company stopped replying to my emails, will not use again
Oliver
purchased on 18/03/2021
2/5
★★☆☆☆
Fluctuating quality concerning the leather. Errors in production are relatively frequent (2 times on 5 straps). One time the error was swiftly corrected and a new strap was sent. Next time the shop doesn't even send a reply.
Ps
purchased on 13/01/2021
3/5
★★★☆☆
Average...The holes were undersized sized, and the width is oversizedNot too happy
György F.
purchased on 13/01/2021
3/5
★★★☆☆
Order took a fairly long time to fulfil - around 5 weeks from ordering to delivery.The goods arrived in good condition although the watch strap I had ordered was noticeably thinner than the strap currently on the watch and for the price paid I would expect a thicker, more substantial feel. The quality of the leather appears to be good though and the strap is well made otherwise. The buckle ordered had been fitted to the strap which was good as it saved me fitting it myself.
Stephen
purchased on 06/01/2021
3/5
★★★☆☆
Product conforms to expectations.1 month delivery ????If I had known it would take so long, I would not have bought.
Jerome H.
purchased on 16/12/2020
Translated review
2/5
★★☆☆☆
I ordered a watch strap on their website and payed for it! They wrote to me that there will go betveen 2 - 15 days from they have prepared the strap. Now it has been over a month ago and I still dont recieved anythings from Them. I had tryed to contact Them with no results.I really dont Think I ever will do business with This form again.
Kim B.
purchased on 13/12/2020
3/5
★★★☆☆
To some reason, delivery was extremely low. ABP shipped the product immediately but the courier service has been taken now almost 3 weeks and now idea were the packet is and when it can be expected to arrive
Aki
purchased on 07/12/2020
3/5
★★★☆☆
Its nice, but not for money like previously Yamaha bracelet which I buy here, also is to much thin, on picture is bigger.
Albert M.
purchased on 19/11/2020
3/5
★★★☆☆
Just one regret: the bracelet I bought (Nato American Flag) is mounted upside down, so once it's closed you can't see the stars, which is a real shame at this price.
Jean M.
purchased on 18/11/2020
Translated review
2/5
★★☆☆☆
Unfortunately, the bracelet itself is not calibrated for my Rolex. Two stars for the quality of the item, which is unfortunately unusable.
G.m
purchased on 02/11/2020
Translated review
3/5
★★★☆☆
Took a little longer than usual but eventually came. Made a mistake with one of the items and put in a request about about sending the right deployment clasp and they have not returned my email.
Daniel H.
purchased on 28/10/2020
3/5
★★★☆☆
Mixt experience with my order. The leather strap for the watch is marvelous. Very nice made, even nicer than I expected it to be. For this 5 stars. Also the first contact with ABP was very friendly online and the order was very professionally handled. Again 5 stars.Disappointing was the experience when it came with the sending. The address was clearly written at the moment of the order, but ABP forgot to mention the c/o adddress. The registered package could not be delivered and was on the way back to the sender. This was the moment I missed the delivery and found out, that the committed track & trace number did not work. I had to call twice to ABP to receive the number. By e-mail was no answer after 48 hours of writing. Lastly I had to pay for the 2nd delivery for Swiss Post. For this experience only 1 star. So the mix is 3 stars overall.Thank you guys, you did a nice job for the strap which will make me happy for long time.
Daniel R.
purchased on 27/10/2020
3/5
★★★☆☆
I purchased an aftermarket buckle for a Cartier watch. It was not especially cheap, though as was unhelpfully pointed out to me as if I was completely naive, it is "less than 1/10th the price of a genuine.". I didn't ask for a refund or return but I expected that the quality be a bit higher for such a reputable vendor. This buckle was no better (worse in fact) than similar Chinese offerings on eBay for half the price not counting the high shipping rate. In the end, I don't really care that the buckle was poor quality, even though I expected better, but having a customer service person condescendingly explain the cost of solid gold Cartier buckles to me was unhelpful. I am quite familiar with the cost of Cartier watches and their genuine parts - I could easily buy one but I felt like pursuing another option from a trusted service like ABP. My recommendation is to 1) not sell the knockoff buckles as they tarnish the reputation of the store and 2) remind your employees that the people that shop here tend to have some vague conception of the type of product they are buying.
George U.
purchased on 19/09/2020
3/5
★★★☆☆
I placed two ordersThe first, a phone cover, fast delivery for craftsmanship and beautiful quality.The second order, a custom-made bracelet, the error... I didn't receive my complete order, the item wasn't exactly what I'd asked for, even though I'd given the model information for my watch, and the delivery time was terribly long - 3 months!I've written to the after-sales service several times, but I've had no reply apart from one from the webmaster, who said I'd be contacted shortly... It's been 3 weeks now... I'm amending my note because they came back to me, the after-sales service was on holiday... It's a pity that the absence of one person blocks the after-sales service... The quality is there, but the delivery times are very long.
Emilien
purchased on 27/07/2020
Translated review
2/5
★★☆☆☆
Watch strap when received was not correct. Two emails sent so far have not been replied to. Help before making order was excellent but after sales service appears to be non-existent! No answer to telephone enquiry.
Kropacsy C.
purchased on 06/08/2020
2/5
★★☆☆☆
Unbelievably bad service. Ordered a watchstrap for my husband's birthday on May 3rd 2020. Two days later I received an email to say that the order would be delayed due to covid-19. I was told to expect a 6-week delay which I wasn't pleased about but appreciated the advance warning. 9 weeks later still no strap and no response to my email and Facebook Messenger enquiries. I fear I've lost my money. What a terrible way to treat people.Update: my one star review prompted a promise to investigate why the strap hadn't arrived and a promise to follow up. That was 10 days ago. Needless to say Diana hasn't been in touch since.Update 24th July. After numerous emails and posting on social media, I received a full refund today so my review is now 2 stars rather than one.
Gillian
purchased on 30/06/2020
2/5
★★☆☆☆
I had used ABP before and found them good, so thought it safe to make use of a tempting discount offer to get a new strap for my IWC. ABP are attractive because of the colours on offer, not the IWC black / brown, I went for a blue.It got delayed because of Covid19, ok I understand that, but I'd say its grey not blue. Strap looks good quality, but not what i was expecting, so it will sit in a reserve drawer and I'll have to look again.
Gavan B.
purchased on 05/05/2020
2/5
★★☆☆☆
Due to the Corona crisis there was a communicated delay. It would take an extra 16 to 20 working days to finish my strap (it was in production). Now, at day 22 (after numerous emails) I'm told to wait another 10 days! Not a great way of customer service.... And really, how can anyone work more than 30 days on one strap???
René
purchased on 28/04/2020
Answer from
Abpconcept
Dear René, As you may know we are currently facing a world pandemic. Our worksmen need to be protected during this difficult time and this is why we sent you an email at the begining to inform you that due to this exceptionnal situation the making of your strap might be delayed. Our teams work 2 separate shifts and we have numerous orders to prepare so even though you strap does not take 30 days to be made, it has to wait for previous straps to be finished. We hope you can understand and that you will enjoy your strap when it will arrive !Please stay safe and healthy,Kind Regards,ABP Team
3/5
★★★☆☆
Ordered a medium brown alligator strap for my WG Rolex Daytona. On the website it looks fairly dark but in reality it is much lighter, which is not what I was looking for. It also had to be made which took a few weeks.Overall the quality is good and it did fit the watch, but the rubber inlay or the material overall makes the strap quite stiff and uncomfortable in my opinion. I have been wearing the watch for over 3 months now and did try to form the strap a bit. At this point I am considering to buy an authentic strap from rolex instead and consider it a loss.
Martin
purchased on 07/03/2020
3/5
★★★☆☆
Twice i've ordered straps that were supposed to be in stock , and they weren't. To me that is a bit deceptive
Jorge D.
purchased on 05/03/2020