/10
★★★★☆
based on 1789 published reviews
★★★★☆
based on 1789 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I didn't get the item neither the tracking number.
Abdullah A.
purchased on 14/11/2020
1/5
★☆☆☆☆
Sent an email to them once I received the watch straps as it is too short and virtually cannot accommodate any wrist. The straps should be one longer than the other but I received 2 short ones. They replied to my email promptly but after my reply, there is no more follow up on my case. I sent two more emails thereafter but it's just silence.
Chris K.
purchased on 03/11/2020
1/5
★☆☆☆☆
SENT THE WRONG SIZE...ORDERED XLGR, RECEIVED SMALL SIZE...TRIED TO CONTACT THE COMPANY THREE TIMES, NO RESPONSE...VERY POOR SERVICE...
Richard S.
purchased on 29/10/2020
1/5
★☆☆☆☆
Spent several hundred dollars and never received a single item
Jim
purchased on 23/10/2020
1/5
★☆☆☆☆
I truly wish I had listened to the negative feedback, but I brushed it off as people judging to harshly, e.g. delays due to COVID19. I was so wrong. Same thing happened to me: delays, promises, more delays and empty promises... Finally, the strap arrives and pretty much every single measurement is wrong. Not even the lug width was correct. From there on, I have been faced with silence and EUR 300 is down the drain... Please, be smarter than I was: Don't do business with this company.
Zebastian S.
purchased on 13/10/2020
1/5
★☆☆☆☆
Really disappointed, I thought I was calling in the professionals for a personalized watch project for my brand, but I received a sloppy made-to-measure bracelet. Customer service obviously offered to send it back (at my expense) to correct the defects, but only part of it was corrected, leaving cracks on the edges. I really don't recommend custom-made with them, for half the price there's much better elsewhere with real finishes, unfortunately not in the leather I wanted, but to choose I prefer quality.
Fuchs
purchased on 07/10/2020
Translated review
1/5
★☆☆☆☆
Band was not compatible with watch
Kel F.
purchased on 22/09/2020
1/5
★☆☆☆☆
I haven't receive my strap yet , it's taking longer than I expected !
Jennifer C.
purchased on 21/09/2020
1/5
★☆☆☆☆
Until today, I have not received my order (22 days from ordering)
Andrzej R.
purchased on 18/09/2020
1/5
★☆☆☆☆
The custom strap from ABP fell apart within 3 days!! Had a custom strap made for a Rolex. Company was very responsive when designing the strap. Took a few months to make and cost $300+. Once it arrived, the leather started to peel off the rubber that it was glued to within just 3 days. Within 5 days, I could no longer use the strap. Despite my numerous attempt to reach ABP, nobody has communicated back to me from this company. Horrible quality - steer clear of this company.If ABP reads this - I am still waiting on a response. (over a month+).
Dope D.
purchased on 16/09/2020
1/5
★☆☆☆☆
Classic Nato bracelet displayed available.....Inquiry e-mail 34 days later, no reply. 45 days after the order, still no news, second e-mail; all outside the confinement period, otherwise I wouldn't mention it.I'd like to add that I'm used to ordering abroad and that such a scenario has never occurred to me. PS I doubt I'll get anything from them, they're closed in August.... no big deal.
Pascal
purchased on 27/07/2020
Translated review
1/5
★☆☆☆☆
I ordered and paid for an alligator strap (120 eur) and received a brown plastic strap. !!!! huge scam
Jean R.
purchased on 09/07/2020
Translated review
1/5
★☆☆☆☆
MORE THAN 2 MONTHS have passed since my order. (April 30, 2020) and STILL NO BRACELET. It's the typical French company, they cash in and you struggle.I'll spare you all my calls and connections to move the case forward. Damien in customer service is an arrogant and pretentious character who spouts his lying blah blah blah to show you that all this is normal and that your request is unfounded.
Raymond P.
purchased on 07/07/2020
Translated review
1/5
★☆☆☆☆
I ordered a strap over 7 weeks ago, and have exchanged multiple emails with them where they kept saying that it's getting delayed. And now for the past week, I've gotten no response to 2 emails I've sent and I still haven't received the bracelet. I was basically robbed for over 200 usd. DO NOT attempt to make an order as I've been reading similar reviews.
Karl
purchased on 25/06/2020
1/5
★☆☆☆☆
I ordered 4 straps in the biginning of aprili payed all in april. in June i received only 3 straps. one in poor quality.still missing items for 56 euro.no reaction!!!! dont buy there!!!!!
Levi D.
purchased on 22/06/2020
1/5
★☆☆☆☆
I paid over £200 for an open ended watch strap to fit an old watch that had fixed bars. the strap had adhesive on each half to fix the strap onto the bars, I fitted the strap onto the watch and clamped the ends of the strap with the adhesive on for 24 hrs to set. within 2 hours of removing the clamps both halves of the strap came open on their own without the watch even being touched. I repeated the process with the same result. I the contacted ABP customer support via email and was ignored, I contacted them twice more before I received a response. The response was that I should buy some glue and stick it myself! I was also called a liar because in my last email I had said it was the third time I had tried to contact them and they wrongly insisted it was only two times. Avoid this overpriced crap.
Dear L.
purchased on 07/04/2020
1/5
★☆☆☆☆
I ordered a leather strap that is supposed to fit with a Rolex Datejust 41. The strap didn't fit my Datejust 41. The spring bars wouldn't line up with the lug holes. Even if they did, the Oyster clasp does not line up with the strap. Very, very disappointed given the price I paid. Even more disappointed given that I am a returning customer. Even further disappointed that I have tried to email ABP Concept three times for a solution but emails are not returned. I will not be buying from them again. I would urge extreme caution to any buyer after my experience.
Mandeep S.
purchased on 25/03/2020
1/5
★☆☆☆☆
No customer support at all. Strap sent were the wrong size and poor quality. I emailed their customer support 2 times and never heard back.
Robert C.
purchased on 06/03/2020
1/5
★☆☆☆☆
These tools are absolute rubbish. I bought the most expensive I could find and they don't even fit the screws. $200 user
Christian P.
purchased on 25/01/2020
1/5
★☆☆☆☆
The strap was send out on 24/12 but was hold to the post office on 30/12 as 'The item was undeliverable due to addressee's address cannot be identified'.I had send an email to ABP concept on 2/1 and they said they will contact them right away.Moreover, I had send the email on 7/1 and raised out the issue again but this time no replyNow a week thereafter, the problem did not resolve and I still did not receive the strap.
Hor M.
purchased on 07/01/2020
1/5
★☆☆☆☆
The website is misleading, at the time of the order, wasn't mention that the product is out of stock and that the delivery may take more than 30 days.I ordered on December 9., and was promised by Damien several times, that the ordered item will be received until latest December 24., but only arrived on December 31.I'm very disappointed regarding your services, and would never recommend to anyone to deal you ABP Concept
Attila H.
purchased on 07/01/2020
1/5
★☆☆☆☆
Strap arrived after 3 weeks shipping (not 1 day), and it was the wrong size - I can't use it. Abp just ducked their responsibility, did not give any help whatsoever
Gary B.
purchased on 30/12/2019
1/5
★☆☆☆☆
I ordered a Limited edition squared scales Alligator strap this time.But I never imagined that photograph and real strap would be so different. This is actually a fraud!! I was very disappointed and I could hardly use this strap.
Minsu K.
purchased on 26/12/2019
1/5
★☆☆☆☆
Worst customer serviced EVER.
Mike L.
purchased on 05/12/2019
1/5
★☆☆☆☆
Non-existent customer service. Do not answer emails. No response to my refund request.
Anthony S.
purchased on 23/09/2019
Translated review
1/5
★☆☆☆☆
The order was delayed with more than a week. Once recieved, i found out that ABP delivered the wrong strap. I have paid EUR 345 for a strap that i did not order. In addition i have not recieved and invoice. What i have recieved is a bill stating that i have recieved a sample strap worth EUR 20. I find this business practise to be irregular. I have written several times to enure that ABP make up for the wrong order. Still no resolvement after 45 days...
Avesta S.
purchased on 17/09/2019
1/5
★☆☆☆☆
I bought a light brown NATO alligator strap... 90 + 7 shipping, I understand the price according to a Living Heritage Company, however please explain the following:- Although the leather varies according to the animal and the place taken the bracelet looks nothing like the photo ... which must be the best ...- I'm having trouble grasping the light brown color, it's chocolate brown...- I can't see the shiny side of the leather or the contrast between the scales, it's dull and a very solid color.I'm not a picky person to be polite... but I've been wanting this for so long... after 16 days of waiting... now I'm relatively disappointed.
Fargier A.
purchased on 24/07/2019
Translated review
1/5
★☆☆☆☆
18 days since the order was placed. It was not a custom made strap. I have written to customer service 2x for an update and have not gotten an update. I am ready to contact the CC card company for a refund.
Mark
purchased on 23/06/2019
1/5
★☆☆☆☆
HorribleTook dozens emails to get my custom strapReceived it 8 months later Shop elsewhere
Ben S.
purchased on 21/05/2019
1/5
★☆☆☆☆
I received the wrong strap and was notified by ABP that I could send it back (at my expense) and they would redo the order. Instead, I asked for an exchange or a refund and after several emails and a month and a half later I have yet to get a single response from ABP. They now have the original strap back and I am just waiting on a response. Interestingly, prior to placing my order, they were very responsive.
Taylor
purchased on 16/05/2019
Answer from
Abpconcept
Dear Mr Taylor,We are sorry that your experience with our company left you with a bad memory. We apologize if it took a bit a time. We hope you will trust us another time and we will be glad to offer you a discount. Have a great day,ABP Team