/10
★★★★☆
based on 1789 published reviews
★★★★☆
based on 1789 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Beautiful crocodile strap. I have one issue. I did not imagine one keeper would be sewn in and glued so it cannot be removed. It makes the strap too thick under the OEM Omega deployant to close securely.Please advise future custom orders of this possible problem.
Wpn N.
purchased on 10/01/2020
2/5
★★☆☆☆
I order a stock (not custom) strap from ABP, as I have in the past. The strap arrived on January 2 and I found it is defective in that it has no holes, and is, therefore, unusable. I emailed ABP about the problem, with pictures attached. As of today, I have not heard back from ABP about the strap.The straps I ordered in the past were always of high quality, but I must give a low score for customer service, and an expensive useless strap.
Mark D.
purchased on 07/01/2020
3/5
★★★☆☆
Shipping was very slow and did not provide good status update and ETA information.
Dan
purchased on 01/01/2020
3/5
★★★☆☆
The strap o saw on the website and when I received it I pass to my friend he reply why the white line is not in line can see by simply a look . I am the one he ask to buy and I am the one who recommended your website to him yet when I saw his disappointment face I totally shock with no words
Mel O.
purchased on 13/12/2019
3/5
★★★☆☆
Straps were of really nice quality, however I ordered the oysterglide type clasp, and it was horrible. In fact, it seemed to be the exact crappy chinese one that I also bought on eBay for $15. Only problem is ABP sells them for $40. For a boutique luxury watch accessory shop, they should be providing higher quality after market clasps, or at least price them inline what everyone else charges for them. Mentioned this to customer service and no one responded to me, even after spending hundreds of dollars in the store.
Jedy
purchased on 11/11/2019
3/5
★★★☆☆
I sent you a mail asking why the thickness was so small and you told me that the NATO strap has to be thin, I understood your explanation but I have to say that since the Big Pilot IWC is quite heavy, after a few day of use I see that the fixing hole is deforming. I am not an expert like you but I think that the strap for a watch like this should be more robust. I think it will be heavily damaged soon, and it's a pity for an expensive strap like this. I think you should use different thickness on different parts of the strap.
Paolo C.
purchased on 04/11/2019
3/5
★★★☆☆
The service is perfect as well as the quality of the products delivered. The only problem I suffered is that the brillancy/shade of the strap colors seen freom the computer are very different from the real ones.I ordered a brillian sky blue strap and I received a dull pale blue instead. Not what I expected .
Jordi M.
purchased on 08/10/2019
2/5
★★☆☆☆
I ordered and got the strap which I thought will fit . But it doesn't as it's too wide . There were no options for width . That's why the mistake has happened . Your website doesn't even accept my watch code . That's why wrong strap has come to me ??
Najmul H.
purchased on 01/10/2019
3/5
★★★☆☆
Bracelet announced in stock on the website but in fact not, up to 3-4 extra weeks needed to manufacture the missing parts. Fortunately this was limited to about 1 week in my case, but this should be communicated before ordering to be perfect.
Guillaume
purchased on 22/09/2019
Translated review
3/5
★★★☆☆
Ordered two straps from the classic collection, which looks to be good quality but the color is a little too far from what was shown on the site. Both the calf leather and the alligator are much more uniform in color and they look almost like plastic.
Abcd
purchased on 06/09/2019
3/5
★★★☆☆
It takes long time from order to delivery.
Hakan S.
purchased on 18/06/2019
2/5
★★☆☆☆
Poor stitching of NATO Strap in that, within one week, one of the stitches in the NATO Strap came undone and I had to Superglue it where the stitch came undone. Also, the Buckle is very thin. For a large watch 43mm, it appears flimsy in contrast to the watch. The customization was exactly as described and completed quickly which is why the review is two stars instead of one, but incredibly flimsy craftsmanship from an ostensibly higher end brand. Disappointed!!
Joseph
purchased on 15/06/2019
2/5
★★☆☆☆
Long shipping timeProduct does not match pictures (different color)
Jérémy M.
purchased on 13/06/2019
Translated review
3/5
★★★☆☆
I had given ABP my wrist size in (mm) and I was uncertain between L or XL...my wrist size which was measured many times to make sure and is just under 8mm so I chose L, because of the variance in mm for sizes. When my blue denim alligator/croc? leather band came in for my Rolex datejust ll 41mm, the band was beautiful and high quality, but it was way to short. Had the band installed by my local jeweler on the watch, and had it extended as far as allowed, and it is so tight....I am hoping that it will give a little through wear.My recommendation when ordering from them is to just dictate your wrist size and leave it at that, and have them make the decision; my wrist size was in between L and XL, but now I know and it was costly.
Er
purchased on 11/05/2019
2/5
★★☆☆☆
Stingray strap looks a little bit plasticAligator leather the same. I think it's the way they treat/polish the leathers.Size run a little bit big vs what they describe
Gd
purchased on 20/04/2019
3/5
★★★☆☆
My only gripe is requiring a signature for delivery by the USPS. inevitably I'm not home at delivery and then must go to the post office where they have trouble locating your package.
Rs
purchased on 22/03/2019
2/5
★★☆☆☆
- Poor information provided by the customer service and the website as the Rolex R Strap (rubber) doesn't really fit the aesthetics of Datejust 36 Ref.16233 (there's a gap between the bezel and the strap).
Jun Z.
purchased on 18/03/2024
2/5
★★☆☆☆
I bought a strap February the 4th.The strap was in stock so to receive it faster I paid for the FAST shipping 1-5 days.On February the 6. I got an email with a tracking number. 10 days later February 16th I received the strap! 12 days after I ordered and paid the strap.In the meantime I have sent 2 emails asking about what's going on! But NO REPLY.The strap quality is ok but the service sucks big time and I still haven't heard anything on why I have paid more for a fast shipment I didn't get ??????
Niels L.
purchased on 20/02/2019
2/5
★★☆☆☆
Only part of my order was fulfilled. I ordered a black strap for my Rolex 214270 with a universal glide-lock clasp as I don't want to take my bracelet apart. However, only the strap arrived and no clasp in the package. So I now have to go through the hassle of returning everything and initiating a refund on my credit card. A very annoying and frustrating experience.
J U.
purchased on 09/02/2019
3/5
★★★☆☆
Hello,Unfortunately I bought my bracelets during a period with a promotional code, but not being aware of it, I paid the full price.When I asked for the discount to be granted, I didn't even get an answer.On the other hand, the products are of very good quality.
Alban N.
purchased on 09/01/2019
Translated review
2/5
★★☆☆☆
Disappointing product, perfectible finish (badly distributed yellow paint).I'm not convinced that this product, an iphone XR shell fulfils its purpose, it seems too short at both ends of the device... A possible design flaw.
Marc S.
purchased on 26/12/2018
Translated review
3/5
★★★☆☆
Answer time on e-mails is a little bit long sometimes. Asked for a picture of the complete hide- the configuration picture wasn't meaningful enough. Received some pictures of a great hide and ordered on this base- in the end I got a strap which was definitely different colour- nice too- but not what I ordered. I wrote a email to ask if they took the wrong hide- the answer was, that the colour on this specification changed some months ago!? So why did I get pictures of a hide/colour that wasn't nearly the same for months???
Pascal B.
purchased on 25/12/2018
3/5
★★★☆☆
I ordered three classic alligator straps--one brown and two black. One of the black straps has a noticeably more glossy finish, and a different buckle (i.e. different buckle design that the other two straps, and different than shown on the ABP website).
Brian B.
purchased on 16/12/2018
2/5
★★☆☆☆
The bracelet is much too thin
Daniel L.
purchased on 21/11/2018
Translated review
3/5
★★★☆☆
I received a watch band that is too large. I have tried to contact Abp Concept 5 times via email and their Contact Us page on their site with no response. I have no idea how to get a response from ABP Concept to correct the situation. I have received an email, I am exchanging the product.
Andrew K.
purchased on 01/11/2018
2/5
★★☆☆☆
Although it shipped quickly and looks good, I received a strap with incorrect size tension bar on one side. I mailed days ago for assistance in replacement and have received no response.
Jclauer
purchased on 11/10/2018
3/5
★★★☆☆
In the past I placed my orders in Paris - offline. Still today I am very happy with the "bespoke" leather straps. This time I tried your online shop with just some simple "perlon" straps, to give it a try, as I can´t travel to Paris so often. One strap is very nice, but the other one doesn´t match the size I asked for. It should have been 22mm but even on my biggest watch (23mm between horns) it doesn´t fit. Because of the (almost prohibitive if you consider it was inside Europe and just a small and light envelope) 15,- shipping fee I already paid, me didn´t ask for any replacement
Will I try it again? Probably not if I find something more convenient
Oliver
purchased on 20/09/2018
2/5
★★☆☆☆
Very disappointed with this company, I ordered a strap according to my watch with curved end, and although they knew the model and the brand of my watch, the area of the case was very thick and rubbed, after telling them what happened, I only received an answer about it with a ridiculous discount for next purchases and never answered my emails anymore, I can only think of a huge lack of professionalism and the worst of all of respect and education towards the customer, nothing recommended.
Eduardo L.
purchased on 06/09/2018
3/5
★★★☆☆
Order sent back following the return slip issued
Lol006
purchased on 13/08/2018
Translated review
Answer from
Abpconcept
Hello Sir,You sent us an email on Saturday morning (we were closed to internet service) and I replied this morning at 10.40am enclosing a return label.Our telephone is temporarily out of order. I remain at your disposal,The ABP team
3/5
★★★☆☆
Order placed on June 16 shipped on the 19th officially with a postal tracking that corresponds to nothing. Problem reported, I had to insist for more than 10 days to be heard. They are not the ones who prepare and ship but a partner....1 complaint has just been filed with the post officeFor 2 nato...(47). For me, business is, the customer has paid, the problem is with us, we deliver to the customer, and then we solve our problem internally. That's what I do with my customers.
Rc
purchased on 03/07/2018
Translated review