/10
★★★★☆
based on 1789 published reviews
★★★★☆
based on 1789 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Poor quality The loop is of very poor quality.very disappointed
Franck B.
purchased on 11/05/2019
Translated review
1/5
★☆☆☆☆
Strap came with no holes (they were added at the moment of purchase). Poor quality of stitching, uneven. Color specified was dark brown. Real color is like a taupe. Send an email with my claims uppon reception and never received a reply. The quality does not reflect de price above 200 euros. Straps for less than a quarter the price do the job and don't have uneven stitching.
Carlos S.
purchased on 27/04/2019
Answer from
Abpconcept
Dear Sir,I'm sorry your complaint was left unanswered . Indeed there is a problem with your strap, you will be contacted by our team.Best Regards,ABP Team
1/5
★☆☆☆☆
I bought a strap for my Rolex Air King but the fit to the height of the lugs was terrible despite being listed for that model. ABP admitted the issue so I returned for a refund but didn't include the original postage despite the product issue being theirs. Ended up £20 or so out of pocket from the experience and hence I won't use them again unfortunately.
Npunshon
purchased on 07/04/2019
1/5
★☆☆☆☆
Crappy customer service. I specifically asked for quick release bar cut on the straps ( i even gave them the ref of the watch), they confirmed it but when it came it didnt have any cut. I wrote 2 emails about the problem, 0 answer until now( which is kinda frustrating this beeing my third order of a custom strap from abp). Im sorry to say that this was my last order.
Catalin M.
purchased on 29/03/2019
1/5
★☆☆☆☆
I purchased 2 straps in November one was stock the other needed to be made. I received the straps and found that the one that was made was the wrong color. I contacted ABP and was told a replacement would be made and sent ASAP. I followed up on:1/2/191/9/192/11/192/26/19and 3/6/19In their response to my email dated 1/9/19 I was told the strap was being made and they will have it completed by the end of that week and sent out.as of 3/7/19 I still have not received the strap.So I have no strap, no explanation as of the status . In fact they stopped corresponding with me after the 1/9/19 email.this company came highly recommended to me but has been a major disappointment and I will tell the gentleman that gave me their recommendation (he works for a very high end jewelry store in the U.S.) that their service is horrendous and I will never purchase anything from them again and will advise others to do the same.
Mb
purchased on 07/03/2019
1/5
★☆☆☆☆
Ordered a watch strap with express delivery. Was told it had been shipped. Strap never arrived. Emailed several times and finally received a reply stating that I would be refunded express delivery and they would reship. Emailed countless times and tried calling. No reply. No strap. The order was placed over 3 months ago now!! If you must use these people ensure you pay by credit card so you stand half a chance of getting your money back if (when) they screw up and refuse to return any correspondence.
Marcus C.
purchased on 20/02/2019
1/5
★☆☆☆☆
I ordered a strap that was already in stock and I chose the fast shipping method 1-5 days.After 4 days I receive a email where it said it was ready to ship, now it has been 10 since I made the order and still no strap.I have tried to contact abp concept but no reply.The shipping agency tracking system is showing the strap is on it way.Very POOR response I'm not in any way satisfied with ABP CONCEPT
Niels D.
purchased on 15/02/2019
1/5
★☆☆☆☆
1 month to receive my order. 10 days after Christmas. Without a word of apology. No coupon. I will never return and do not recommend your site.
Remy
purchased on 19/01/2019
Translated review
1/5
★☆☆☆☆
ABP being French,I write to you in French,why 1 star,ABP did not respect its engagements,delivery 1 month instead of 10 days,the sold bracelet cannot adapt to the Hermés buckle,ABP sold me pistons not adaptable on the watch,the price of this bracelet 215 is not justified,on receipt of this bracelet no invoice,only a delivery note,according to their e-mail,I was to be compensated,to date no compensation,I leave it to you to register my dissatisfaction.Kind regards.A.Lemaître
Alain L.
purchased on 18/12/2018
Translated review
1/5
★☆☆☆☆
Very bad quality for this rubber bracelet broken after only 4 months ... luckyly I saved my Rolex which dropped on the floor !!!!!
Nico
purchased on 04/12/2018
1/5
★☆☆☆☆
I have not received my watch strap, the package has been shipped back to France and my funds have not been returned. I'll be calling my credit card company on Monday to let them know that this charge must be reversed as ABP did not deliver the product I had paid for.
Raj P.
purchased on 20/10/2018
1/5
★☆☆☆☆
The product was horrible quality and the pins didn't fit into the lugs. Do not waste your money on this!!
Steven G.
purchased on 17/09/2018
1/5
★☆☆☆☆
Avoid! This store is a complete joke, especially if you buy online! Avoid the July-August period, there's nobody there! And then one day, a certain "Damien", armed with a very high self-esteem, deigns to answer you with a great deal of condescension... and there it is: fu.k the 10% welcome discount! F.ck customer service! (uh ... the guy sells bracelets. Lol ) After a month, you receive your custom-made aligator bracelet in bubble wrap (like Tiens! V'la ton bracelet!), forgetting the screwdrivers and pumps (billed, of course). The guy doesn't give up and e-mails you back, without any apology (doesn't know what it is) that he's sending an RStrap rubber bracelet for Oyster. What a bargain! In short, for the same price, opt for a reputable brand that will provide your precious timepieces with genuine customer service.
Greg
purchased on 01/09/2018
Translated review
1/5
★☆☆☆☆
I still didn't receive my strap
Ali A.
purchased on 27/08/2018
1/5
★☆☆☆☆
I read 100s of reviews of many strap brands before proceeding with ABP for my Panerai. I received the strap and found 2 tears in the leather. I was so disappointed. I contacted the website via its email which was supplied with the invoice. I received no response for a number of days (interesting how when I first contacted them about the purchase, they responded overnight but when it comes to complaints, silence). I then called their store in France at my expense to find out what was going on. I managed to speak to someone who had limited English who said someone would call me back. Overnight, a response came saying "the tearings don't look really bad". I was shocked - there shouldn't be any in the first place!!!! I was asked to return the strap "if I want" and they would give me another. I was so upset. In addition, the strap was so thin and seemed quite poor quality. I asked for a refund in the letter I sent back with the strap - that was my preference. If they couldn't do this, I would accept a replacement but I said to them I view their products as poorly made and cheap. They didn't refund me but instead sent another strap. This is such a different outcome to what I expected after all the glowing reviews. I won't be buying from them again.
Australian P.
purchased on 06/08/2018
1/5
★☆☆☆☆
I have ordered the strap online and waited for over a month until I finally go to the shop and collect it myself.
Ahmad
purchased on 25/07/2018
1/5
★☆☆☆☆
Sent wrong color Tried emailing them 4 times but got no reply
Jack C.
purchased on 12/07/2018
1/5
★☆☆☆☆
Everything was incorrect in my order..and I sent an email after receiving my order with no reply as of yet!! It's been more than a week!
Sultan H.
purchased on 21/06/2018
1/5
★☆☆☆☆
Poor Service!!! I placed my order a couple weeks ago and hadn't had it processed 2-3 weeks later. I had to go out of my way to get in contact with their team, then,was it processesed. There seems to be very poor communication from the company, upon receiving my order, I had to contact them about the poor quality of the product, again, silence is the way the company chooses to handle their customers queries. Not a good experience at all, I wouldn't recommend them to anyone looking at buying from them.
Long V.
purchased on 16/06/2018
1/5
★☆☆☆☆
This bright idea of a niche business once created by renown Jewelry artisan was once a real gem for cognoscenti , an exclusive and high quality little secret for luxury watches VIP customers or a go-to reference for Jewelers...Fifteen years later, now run by a not so prodigal son like a Seven Eleven with untrained, unprofessional Millennials with a (faux Parisian) high nose attitude, it has become a mainstream staple for pretentious hipster wannabees who just bought their first pre-owned Rolex. Overpriced products, messy commercial follow-up and service, they are now outplayed by other recognized competitors around the world...Don't fall for this overrated French tourist trap.
Jewelry G.
purchased on 28/05/2018
Answer from
Abpconcept
Dear Jewerly Girl,First of all we would like to thank you for your comments. We understand your point of view. We are very touched by your message, it's very important for us to let you know that our workshop and our straps are still Parisians. Now we hope that you can give us your feedbacks on your recent experience at ABP. We take very seriously our customers advises and thoughts as this is how each of us as human beings evolve and grow. Our email address is the following : [email protected], don't hesitate to contact us if you have any questions, or comments to add.Have a great day,ABP Team
1/5
★☆☆☆☆
1. Holes for spring bars tiny, impossible to push spring bars through.2. I selected curved ends for the strap at a cost of 50, later advised to change to straight but no refund of 50.3. Overall quality of stitching is very poor, size, direction of switch both have a big variance. For 310, I expected much better.4. Above issues shared with ABP, photos sent, I'vesent 2 chase e-mails in the past week but still no response - customer service is very poor.
Steven B.
purchased on 08/03/2018
1/5
★☆☆☆☆
Poor product, and appalling customer service. The watch strap I ordered arrived clearly faulty, and given their prices are top-end and they describe themselves as 'family-run' and a 'craft company' I'm surprised it was even allowed to leave the factory. It cost well over 100 but in all honesty had the look of a cheap 5 import, which it may have actually been as I've since noticed from their website that not everything they sell is made by them. So a 'fail' on quality-control then.I contacted ABP Concept (Atelier du Bracelet Parisien) and received a reply fairly promptly asking me to take some photos as proof of what I was saying, which I duly did and returned to them the same day. A couple of days went by and I'd heard nothing so I got back in touch to ask what was happening and a day or so later received the reply that It was being dealt with by their 'Chief of the workshop', and I'd get a response that same day. Over a week has now passed, and despite emailing them again twice I've heard absolutely nothing. So, a fail on customer service too. Staggering, for a family company who talk about quality and attention to detail. There are far better independent watch strap makers out there who value their customers. Avoid!
Graham C.
purchased on 18/07/2017