/10
★★★★★
based on 1734 reviews published
★★★★★
based on 1734 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Hello, The buying experience itself is very good but the delivery is not. A deliveryman dropped off the parcel at a relay several km away, even though the delivery was scheduled to be made to the house where there is someone on duty at all times. So 2 hours lost in the middle of the day because I absolutely needed the filters for the humidifier for my instrument. Yours sincerely, Florence Duroy
Florence D.
purchased on 21/01/2025
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3
/5
★★★☆☆
Fast, compliant delivery, but tracking a bit limited.
Jean Francois E.
purchased on 15/01/2025
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3
/5
★★★☆☆
Order .... took too long to receive. Packaging was impeccable!
Anne-marie T.
purchased on 30/06/2024
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2
/5
★★☆☆☆
No response from the after-sales service on my request, as I only received one of the two packages. It's a pity, because the shipment was fast, the product was of high quality (what I received, anyway), and I have no reason to believe that air&me had anything to do with the delivery problem. But no response from the after-sales service to make a complaint to the carrier, which is pretty upsetting.
Eva V.
purchased on 04/01/2024
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Answer from AIR AND ME
Hello, Your review is misleading. In reality, both parcels were delivered on the same day to the janitor or a neighbor, with delivery against signature. Furthermore, if you have not been informed, it is important to note that you have provided a false telephone number (069999999) and a false e-mail address, which makes communication about the delivery difficult. We encourage you to rectify this information to avoid any confusion in the future. Should you have any further questions, please do not hesitate to contact us.
3
/5
★★★☆☆
It seems that in this AIR business, distributors and manufacturers are not looking for efficiency. 3 sites and 3 orders to get a humidifier and accessories.
But thank goodness for AIR & ME and its good service, otherwise I'd be bored.
Pierre D.
purchased on 12/01/2024
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3
/5
★★★☆☆
Fast, careful delivery
Martine M.
purchased on 05/11/2023
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3
/5
★★★☆☆
Mixed experience.
Rémy D.
purchased on 19/05/2023
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3
/5
★★★☆☆
I'm satisfied with your service but ... the packaging for shipment needs to be more careful: the carton was partly crushed and 2 filters are partly damaged!
Acheteur Vérifié
purchased on 04/01/2023
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2
/5
★★☆☆☆
A message was sent from the site telling me that the relay point I had chosen could not receive the parcel. This message was ambiguous and implied that the delivery would be made via another relay point. So I sent a message asking for clarification. No reply. In the end, the delivery was made to my home, but I was not informed.
Fortunately, I was at home.
Acheteur Vérifié
purchased on 02/03/2022
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2
/5
★★☆☆☆
Shipping / delivery time not respected
Acheteur Vérifié
purchased on 25/01/2022
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Answer from AIR AND ME
Dear customer, We apologize for the delay, which is beyond our control. The selected carrier, Mondial Relay, is not the fastest to pick up parcels, but the announced delivery times were finally respected: 3 to 5 working days announced and the parcel was therefore available 5 working days after your order in the selected Relay point. We hope you are satisfied with your product and remain available for any questions. Thank you for your confidence, air&me Customer Service.
3
/5
★★★☆☆
No opinion, disappointed by the product ordered.
Acheteur Vérifié
purchased on 30/11/2021
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3
/5
★★★☆☆
Hello , Nothing special all went well
Acheteur Vérifié
purchased on 16/11/2021
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3
/5
★★★☆☆
It's a shame not to be able to encode your VAT number directly and obtain an invoice directly from the site without having to send an email. What's more, we weren't able to reclaim the VAT even though we were in a classic case of intercommunity VAT. I'm even more unhappy about this, as I had emailed my VAT number before placing the order. Once the problem was pointed out, your service didn't want to help me. A refund and a credit note are not bad enough.
Acheteur Vérifié
purchased on 23/07/2021
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3
/5
★★★☆☆
Little or no information about shipping. After-sales service non-existent, I asked a question about one of the products 2 weeks ago and to date, no return. I am nevertheless happy with the products ordered.
Acheteur Vérifié
purchased on 09/03/2021
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3
/5
★★★☆☆
One of the oils was open and leaked The products are still very expensive
Acheteur Vérifié
purchased on 06/03/2021
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3
/5
★★★☆☆
Reservation with the deliveryman on receipt, very damaged parcel, 20 cm hole in the box, 30 cm tear, but fortunately the appliance is intact and moreover it works! More serious packaging to be considered
Acheteur Vérifié
purchased on 05/03/2021
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2
/5
★★☆☆☆
Before I placed my order, the site did not respond to specific questions asked 2 times and contrary to promises of a quick response.
Acheteur Vérifié
purchased on 22/01/2021
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Answer from AIR AND ME
Dear customer, We are surprised by your review, we have no record of your questions, which we would be delighted to answer, customer satisfaction being our priority. You can reach us via the contact form on our website or by phone on 0972 232 232 (not surcharged) from 9:00 to 18:00. Best regards, Customer Service.
3
/5
★★★☆☆
French is almost totally absent from product documentation.
Acheteur Vérifié
purchased on 16/01/2021
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Answer from AIR AND ME
Dear customer, All the products we distribute have descriptions in French.
You are referring specifically to Stadler Form consumables: this Swiss brand translates all its descriptions into 3 languages, which is a legal requirement in Switzerland. However, some consumables do not require detailed descriptions. However, some consumables do not require a detailed description. We remain at your disposal should you have any questions. Best regards, Customer Service.
You are referring specifically to Stadler Form consumables: this Swiss brand translates all its descriptions into 3 languages, which is a legal requirement in Switzerland. However, some consumables do not require detailed descriptions. However, some consumables do not require a detailed description. We remain at your disposal should you have any questions. Best regards, Customer Service.
3
/5
★★★☆☆
Correct site Charming people But they told me that the device was very efficient I don't see this efficiency.
Acheteur Vérifié
purchased on 24/08/2020
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3
/5
★★★☆☆
The description may be misleading
Acheteur Vérifié
purchased on 10/08/2020
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3
/5
★★★☆☆
I had a 10% discount coupon, but one of the products I wanted was not available, so they only gave me a 5% coupon... Not very commercial...
Acheteur Vérifié
purchased on 15/05/2020
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2
/5
★★☆☆☆
I didn't receive my order, it was supposed to be express, I ordered on April 3rd and apparently it won't be before April 15th.
Acheteur Vérifié
purchased on 03/04/2020
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Answer from AIR AND ME
Hello, Thank you for your message. We apologize for the delay caused by the health crisis. Your order dated 03/04/2020 has been prepared by our logistics team and sent to the DHL carrier. We are doing our utmost to ensure that your order is delivered within the timeframe imposed by the carrier. Please do not hesitate to contact us should you require any further information. The AIR AND ME team
3
/5
★★★☆☆
Why you get your deliveries signed for less than €50
Acheteur Vérifié
purchased on 22/02/2020
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3
/5
★★★☆☆
I had to phone them as I had heard nothing 1 week after ordering. I was informed that one of the items was out of stock. I asked to cancel the out-of-stock item in order to receive the other items. I finally received all my items, even the one that was out of stock.
Acheteur Vérifié
purchased on 24/01/2020
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2
/5
★★☆☆☆
4 days to place an order....
Acheteur Vérifié
purchased on 17/12/2019
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3
/5
★★★☆☆
No confirmation email, no delivery note or invoices in the parcel, no invoice by email, delivery time longer than announced. Please send me the invoice
Acheteur Vérifié
purchased on 01/12/2019
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2
/5
★★☆☆☆
I am very satisfied with the navigation on your site, the placing of the order and the delivery. I am however very dissatisfied with your customer service (see my following comment).
Acheteur Vérifié
purchased on 22/10/2019
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2
/5
★★☆☆☆
The reason is that I received a device that doesn't work, so I had to return it at my own expense, which doesn't make sense to me. I returned it to the point where I picked it up and haven't heard from it for a week now. I would have liked to receive a working device or my money back as soon as possible. Thank you very much.
Acheteur Vérifié
purchased on 03/09/2019
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Answer from AIR AND ME
Hello, Concerning your request, we sent you the procedure to follow by e-mail, which consisted in sending us the product at our address 18 -22 rue d'arras 92000 Nanterre, France at your expense because for the return the product is at our expense. However, despite the information provided by my colleague, you have sent the product to us via a relay point. The product will be returned to you and we kindly ask you to send it back to us at the above-mentioned address so that we can deal with your request. Thank you for your understanding Cordially
3
/5
★★★☆☆
Order tracking not going very well ( delayed updates )
Acheteur Vérifié
purchased on 03/09/2019
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2
/5
★★☆☆☆
The recipient's address was wrong (bat B was missing) so I had to claim it from the post office, which sent it again with more than 8 extra days .... of course I had given my full address!
Acheteur Vérifié
purchased on 08/07/2019
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