/10
★★★★★
based on 1734 reviews published
★★★★★
based on 1734 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I waited a whole day for the parcel, in agreement with the GLS deliveryman. The deliveryman didn't come and said he had dropped the parcel off at a relay point. However, the parcel was not dropped off at the relay point where I went for nothing. Scandalous. I'm going to advise against GLS on all sites, and Air & Me as well, since you associate your deliveries with these crooks!
Denys P.
purchased on 23/01/2025
Translated review
1
/5
★☆☆☆☆
The pump does not correspond to the model requested!!!
David M.
purchased on 22/11/2024
Translated review
Answer from AIR AND ME
Hello, thank you for your comment. What do you mean by the fact that the pump does not correspond to the requested model?
If it doesn't meet your expectations, you have 14 days to cancel your order.
Thank you very much,
If it doesn't meet your expectations, you have 14 days to cancel your order.
Thank you very much,
1
/5
★☆☆☆☆
Object supposed to be made of wood Actually made of plastic
Valerie Maria L.
purchased on 11/06/2024
Translated review
1
/5
★☆☆☆☆
I bought my first humidifier, and it worked for a while, but not all the time. When it became clogged with limescale, I cleaned it and changed the filter, but it no longer worked. I exchanged it for a new one, which also had problems with the electronic contact. I finally gave up.
Jeanne F.
purchased on 03/01/2024
Translated review
Answer from AIR AND ME
Hello Madam, you have only ordered a humidifier filter from us. I have no record of a humidifier purchase. Perhaps you bought a humidifier of another brand and the filter is incompatible? I've tried to contact you to understand your problem, but to no avail. The AIR AND ME team remains at your disposal.
1
/5
★☆☆☆☆
The small fasteners used to assemble the two grilles are very poorly designed, making it impossible to put them in place. Too bad, because the fan works well.
Acheteur Vérifié
purchased on 13/07/2022
Translated review
1
/5
★☆☆☆☆
Incomplete information
Acheteur Vérifié
purchased on 07/02/2022
Translated review
Answer from AIR AND ME
Dear customer, Thank you for clarifying your comment so that we can, if necessary, complete the product sheet or answer your questions. If it's about the white deposit we've already answered you about, all ultrasonic humidifiers working with tap water (i.e. not demineralized water) generate a white deposit, as it's indicated on our site and in particular in the guide to buying a humidifier. We have also accepted your retraction for this reason. Thank you for your confidence, air&me Customer Service.
1
/5
★☆☆☆☆
Monochrome site, not very clear. No customer service contact phone.
Acheteur Vérifié
purchased on 01/03/2021
Translated review
1
/5
★☆☆☆☆
I don't like it at all. Does not smoke, the smell is really light. I have another one from another brand, nothing to do with it. Disappointed and no feedback from customer service do not recommend!
Acheteur Vérifié
purchased on 23/02/2021
Translated review
1
/5
★☆☆☆☆
The product doesn't work and the after-sales service doesn't give me any instructions for changing the device or anything else.
Acheteur Vérifié
purchased on 19/11/2020
Translated review
Answer from AIR AND ME
Dear Customer, We are very sorry about your bad experience with your humidifier.
We are nevertheless surprised by your message and the associated note, our after-sales service having contacted you on the day you contacted us.
We have received the serial number of the device, and we will send you a return label so that we can assess the situation and repair or exchange your product. We remain at your disposal for any further information, and wish you a pleasant day. The air&me team.
We are nevertheless surprised by your message and the associated note, our after-sales service having contacted you on the day you contacted us.
We have received the serial number of the device, and we will send you a return label so that we can assess the situation and repair or exchange your product. We remain at your disposal for any further information, and wish you a pleasant day. The air&me team.
1
/5
★☆☆☆☆
Disobliging communication. You've lost a loyal customer. I wouldn't recommend it.
Acheteur Vérifié
purchased on 30/06/2020
Translated review
Answer from AIR AND ME
Hello Madam, We are very sorry that your customer experience was negative and that this has affected your perception of our brand. We strive to achieve maximum satisfaction for all our customers. Sometimes, however, the words we use do not accurately reflect this desire, and we apologize for this. Yours sincerely, The air&me team.
1
/5
★☆☆☆☆
Satisfied with the speed of delivery but after-sales service more than disappointing after 1st use of the product. I called the very next day to report a fault that was more than annoying when using the column fan (squeaking, rattling noise in oscillating mode), bearing in mind that I'd noticed a problem with the finish, with the bottom of the plastic column showing an offset and inevitably catching on the circular support, whose coating was already damaged after one day due to rubbing. The "adviser" tells me she's never had this feedback, that there's no solution. For a €99 column that squeaks and rattles as soon as you use it, and the coating crumbles after a day, I ask for an exchange at least, wanting to remain confident about this product, but no, she tells me it's impossible! On the other hand, she does tell me that I'll have to pay the shipping costs no matter what, so I give up and end up with a very pretty column that's certainly easy to use, but with a flaw that damages it and makes it usable with earplugs. Quite simply, I feel ripped off.
Acheteur Vérifié
purchased on 31/07/2018
Translated review
Answer from AIR AND ME
Hello Sophie, Our customer service manager was on vacation when you called. It is obvious that if your product has an aspect defect it will be replaced. Please send us some photos to sav (at) airnaturel.com. Thank you for your understanding.
1
/5
★☆☆☆☆
The product purchased does not work
Acheteur Vérifié
purchased on 03/04/2018
Translated review
1
/5
★☆☆☆☆
I'm waiting to be notified of the livreson
Acheteur Vérifié
purchased on 14/02/2018
Translated review
1
/5
★☆☆☆☆
No after-sales responsiveness
Acheteur Vérifié
purchased on 25/12/2017
Translated review
Answer from AIR AND ME
Hello, we have received your request. Please be advised that your case has been processed with the return of a new unit. Air Naturel Customer Service
1
/5
★☆☆☆☆
Dear Sir/Madam When I opened my parcel, I noticed that the packaging of the Sylver Cube item had been opened, which does not guarantee that it will not be used. I would be grateful if you could send me an item in the condition in which it was sold. I trust you will understand my request. I have noticed that the filters are not the same as when I placed my last order. Is this normal?
Acheteur Vérifié
purchased on 11/02/2017
Translated review
1
/5
★☆☆☆☆
Site not updated. Products offered and not available after purchase.
Acheteur Vérifié
purchased on 21/12/2016
Translated review
Answer from AIR AND ME
Hello, We confirm that there was an inventory error on this product, with a discrepancy between the computerized and physical stock levels, which prevented us from indicating that this product was out of stock. We suggested a replacement product or that you wait for the next restocking.
Best regards, Air Naturel Customer Service
Best regards, Air Naturel Customer Service
1
/5
★☆☆☆☆
Unknown delivery status, inefficient customer service, I don't review the product.
Acheteur Vérifié
purchased on 05/12/2016
Translated review
1
/5
★☆☆☆☆
The after-sales service for blueair sense+ and blueair aware does not know its products. The tone used in the messages is incandescent. I felt like I was being treated like a moron. AirNaturel seems to be the SAV France for the blue Air brand, because my support request was sent via the Blueair Friend application, and it was airnaturel who replied to my message.
The purchase process and delivery went smoothly. I urge you to listen to your customers better and not assume that they are stupid. As it is, if it's possible for you to order from another retailer, or to access Blueair support directly in Sweden, move on. If you have no choice... here's a customer's opinion, uncensored.
Acheteur Vérifié
purchased on 12/05/2016
Translated review
1
/5
★☆☆☆☆
The device doesn't work as I expected.
Acheteur Vérifié
purchased on 23/04/2016
Translated review
1
/5
★☆☆☆☆
Not very effective, poorly documented, only positive point: the "device is recyclable
Acheteur Vérifié
purchased on 27/03/2016
Translated review
1
/5
★☆☆☆☆
Unit does not work, a few ml for a room full of humidity
Acheteur Vérifié
purchased on 23/02/2016
Translated review
1
/5
★☆☆☆☆
109€ for a dehumidifier that I found at another retailer at 89.99€, I'm very disappointed, I wanted to buy it directly from a specialist rather than from a supermarket and I got ripped off, http://www.vandenborre.be/fr/deshumidificateur/air-naturel-ddh20-1
Acheteur Vérifié
purchased on 22/11/2015
Translated review
1
/5
★☆☆☆☆
Very disappointed with the Lea diffuser. This product diffuses almost nothing. You can only smell it if you stick to it. I returned the product, which was refunded, albeit with a note from Air Naturel saying that they had tested it with THEIR oil and that it worked perfectly in a 15 m2 room. First of all, the manufacturer's technical specifications state 50 m2, and Air Naturel's 30 m2, which isn't 15! Finally, my essential oils are bought in a para-pharmacy. The brand is Phytosun. If this diffuser only works with the huikes on the site, you need to specify this and also specify that it only diffuses for 15 m2 and not 30!
Acheteur Vérifié
purchased on 20/02/2015
Translated review
1
/5
★☆☆☆☆
Noisy and inefficient 0.3 L / 20 H in 23 m2 high humidity! . In my bedroom, located to the north, I have to turn it off to sleep! Noise level higher than that given on your website, inefficient, very little water recovered in a damp room! Have, in living room of 25m2, a QLIMA 510 with compressor: 1.5 L/day and listen to TV without any discomfort. Very disappointed with this purchase and will let friends know.
Acheteur Vérifié
purchased on 07/02/2015
Translated review
1
/5
★☆☆☆☆
Disappointment . product that leaked as soon as it was switched on and is of very mediocre quality. i will no longer order any product from this brand.
Acheteur Vérifié
purchased on 14/07/2014
Translated review
1
/5
★☆☆☆☆
After-sales service reminded 3 times. It's been 3 times that I've contacted the accounting department to get an invoice. I've been waiting 3 weeks for it... The person in accounting is also very unfriendly.
Acheteur Vérifié
purchased on 14/05/2014
Translated review
1
/5
★☆☆☆☆
Disappointed . The unit received does not work properly, in fact only the motor and light work. No misting or fragrance. Too bad for an air diffuser. So it cost me a lot of money for its uselessness.
Acheteur Vérifié
purchased on 15/02/2014
Translated review
1
/5
★☆☆☆☆
Disappointed. The test went well but there was no added value from the site in terms of advice. No deciphering of the test result. I sent an email with no response. EM
Acheteur Vérifié
purchased on 22/01/2014
Translated review
1
/5
★☆☆☆☆
Assistant request and product quality . Good evening, I bought a FRED humidifier last year. In less than a year, the water heating system broke down. The after-sales service sent me a new FRED (with English plug...) . I've been using the new FRED for a month now, and the Teflon paint on the pan is already coming off, even though the appliance only worked for a month. At these prices, you'd expect better quality!!!!!
Acheteur Vérifié
purchased on 17/12/2013
Translated review