/10
★★★★★
based on 1635 published reviews
★★★★★
based on 1635 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
It's getting more and more expensive.
Acheteur Vérifié
purchased on 07/04/2019
Translated review
3/5
★★★☆☆
In fact, the service was very satisfactory overall, apart from one small problem: one of the bottles ordered had a faulty stopper system, and a small part of the contents spilled into the packaging...
Acheteur Vérifié
purchased on 04/02/2019
Translated review
3/5
★★★☆☆
Good price and quality items, but insufficient packaging for this shipment.
Acheteur Vérifié
purchased on 30/11/2018
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3/5
★★★☆☆
I find it annoying that the order is cashed and that there is no verification that the order has been sent. I had to call three times for my order to be sent, even though it had already been cashed for over a week. It's likely that there was a computer problem, but it would still be normal for there to be a check made between collections and orders sent, especially when the general terms and conditions of sale state that collection is made when the order is dispatched.
Acheteur Vérifié
purchased on 28/10/2018
Translated review
3/5
★★★☆☆
Because of La Poste, my parcel never arrived. Air Naturel can only take note of the delivery setbacks.
Acheteur Vérifié
purchased on 21/08/2018
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3/5
★★★☆☆
Good.
Acheteur Vérifié
purchased on 28/05/2018
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3/5
★★★☆☆
Correct
Acheteur Vérifié
purchased on 26/04/2018
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3/5
★★★☆☆
I was not informed of the arrival of my order at the collection point. On the website its status was "shipped" even though it had arrived.
Acheteur Vérifié
purchased on 26/03/2018
Translated review
3/5
★★★☆☆
The products were delivered quickly and efficiently. However, there was a small problem with the delivery, which seems to have been caused by the carrier who delivered 2 non-compliant items... Nevertheless, Air Naturel's after-sales service reacted immediately and efficiently with the carrier, who took back the goods and delivered the right products... The delivery of 2 of the 4 products I had ordered was delayed by just over a week. A small problem well managed by the after-sales service.
Acheteur Vérifié
purchased on 27/02/2018
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3/5
★★★☆☆
Fast delivery. Nothing to report. Equipment not yet in use.
Acheteur Vérifié
purchased on 22/01/2018
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3/5
★★★☆☆
You have to pay close attention if you don't want to make a mistake. It's not easy to go back and correct. But in the event of a problem, the operator is very friendly and efficient.
Acheteur Vérifié
purchased on 30/11/2017
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3/5
★★★☆☆
Fast delivery.
Acheteur Vérifié
purchased on 27/11/2017
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3/5
★★★☆☆
Very good, but no information when the parcel arrived.
Acheteur Vérifié
purchased on 29/11/2017
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3/5
★★★☆☆
Lack of responsiveness, I have not yet received the dehumidifier.
Acheteur Vérifié
purchased on 13/11/2017
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3/5
★★★☆☆
Reliability, the DDH-20-1 dehumidifier's power supply needs to be reviewed - the power supply heats up abnormally - the appliance costs more than 100 euros, check with your competitors the quality/price/performance ratio?
Acheteur Vérifié
purchased on 16/08/2017
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2/5
★★☆☆☆
I ordered my product in white and it arrived in BLACK, which is apparently not the first time on this site. I had seen someone leave the same comment. I thought I didn't have the same problem...
Acheteur Vérifié
purchased on 23/02/2017
Translated review
3/5
★★★☆☆
Competitive price, but sorely lacking in choice. Too bad! Delivery takes a few days, but can be arranged.
Acheteur Vérifié
purchased on 04/02/2017
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3/5
★★★☆☆
Difficulty returning to the page for entering a promo code
Acheteur Vérifié
purchased on 26/01/2017
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3/5
★★★☆☆
Order well received and compliant. Just the shipment which charged 16euros should arrive the next day because my order was placed before noon and arrived a day late. So for the delay I only put 3 out of 5.
Acheteur Vérifié
purchased on 03/01/2017
Translated review
2/5
★★☆☆☆
Rather than the distributor (natural air) who already has a lot of work to do with his resellers and needs to be spared, choose the same resellers, who are much better placed to meet your commercial and logistical demands.
Acheteur Vérifié
purchased on 09/12/2016
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3/5
★★★☆☆
Several products were missing on delivery. But after an e-mail complaint, everything was soon back in order: the mistake is human and it was quickly and well made up for!
Acheteur Vérifié
purchased on 28/11/2016
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2/5
★★☆☆☆
Order well received but had to wait 3 weeks to receive it ...
Acheteur Vérifié
purchased on 25/10/2016
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3/5
★★★☆☆
No order tracking
Acheteur Vérifié
purchased on 12/10/2016
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3/5
★★★☆☆
Too bad I didn't have a choice of colors.
Acheteur Vérifié
purchased on 13/10/2016
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3/5
★★★☆☆
Small delivery problem where Mondial Relay delivery was unavailable
Acheteur Vérifié
purchased on 02/09/2016
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3/5
★★★☆☆
One of the two items received did not correspond to the order
Acheteur Vérifié
purchased on 09/06/2016
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3/5
★★★☆☆
I had to call back 3 times for my order to be taken into account.
Acheteur Vérifié
purchased on 14/06/2016
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3/5
★★★☆☆
Does not match the color ordered
Acheteur Vérifié
purchased on 14/02/2016
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2/5
★★☆☆☆
Little info
Acheteur Vérifié
purchased on 13/02/2016
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3/5
★★★☆☆
Delivery time a little longer, but sales service up to scratch. However, we would like to be informed of any logistical problems BEFORE we ask.
Acheteur Vérifié
purchased on 29/01/2016
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