/10
★★★★★
based on 885 published reviews
★★★★★
based on 885 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
It's a shame not all fragrances come in 5ml.
Claire P.
purchased on 18/04/2024
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3/5
★★★☆☆
I've just put in the middle because I find your shipping costs too expensive.
Martine D.
purchased on 09/03/2024
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3/5
★★★☆☆
I'm not very happy with the scrub's small container for the price. Too bad
Marie-claude P.
purchased on 11/02/2024
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3/5
★★★☆☆
The site works, of course, but ordering is tedious and complicated, with images that keep moving and taking up the whole screen, which is not at all practical, and incessant advertising and presentations of your products, which disrupt the ordering process, as if the customer couldn't go to the menu himself to look at what you're offering. An aggressive and uncomfortable site.
Thérèse F.
purchased on 02/01/2024
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Answer from
Altearah Bio
Hello, we're sorry to hear from you. We redesigned our website several months ago, and our aim was above all to offer an interactive, intuitive and easy-to-navigate site. We're sorry you didn't get the experience you were hoping for. Please note that the image and video content is in no way advertising, but rather informative content about our products (their use, texture, etc.) to help our customers make the right choice. The experience is also different if you order on a computer or a cell phone, and depending on the type of browser used. Please don't hesitate to contact us by e-mail at [email protected] or by telephone on 04 66 04 07 07 if you'd like to discuss further or place a future order directly with our team. Sincerely yours, The Altearah team
3/5
★★★☆☆
The price of shipping is too expensive, moreover DPD, has no respect for packages I had almost as much shipping cost as the price of my product The post is expensive too Mondial relais is much cheaper
Marie-jo L.
purchased on 09/09/2023
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2/5
★★☆☆☆
I am very disappointed with what I received....the site is not very clear and so I received a much smaller product than I thought. On the other hand, the product smells as good as I wanted it to.
Céline J.
purchased on 10/07/2023
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3/5
★★★☆☆
Hello, I'm waiting for the brush that was supposed to come with my order.
Martine L.
purchased on 04/07/2023
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Answer from
Altearah Bio
Hello, We'll be in touch. Have a nice day
3/5
★★★☆☆
The site is not very explicit
Acheteur Vérifié
purchased on 02/03/2023
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3/5
★★★☆☆
Extremely disappointed by the Turquoise oil, whose composition and dosages have been modified. A friend of mine who had a bottle of the old, original version was there, and several of us were able to test that it's nothing like it. I imagine that lemon EO must not be too expensive, given that it's excessively dominant. I've been promoting Turquoise oil to my students for a long time, and they've ordered lots of it... this was my last order, and I'll let them know what I think.
Acheteur Vérifié
purchased on 21/02/2023
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Answer from
Altearah Bio
Hello, I'm sorry for the inconvenience. Our composition has not been modified and we always produce our products with quality ingredients. Please do not hesitate to contact us so that we can discuss the matter further and answer any questions you may have. Have a nice day!
3/5
★★★☆☆
Can be improved, need to go out again to order more products
Acheteur Vérifié
purchased on 20/12/2022
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3/5
★★★☆☆
Not great, I find the navigation a bit confusing, access to products could be simpler, and I feel that some categories were missing.
Acheteur Vérifié
purchased on 03/01/2023
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3/5
★★★☆☆
I would say that I love skincare perfumes but I'm extremely disappointed by the samples, which cost 6€60 all the same... 4 unfortunate samples in a pouch is a shame...
Acheteur Vérifié
purchased on 15/11/2022
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3/5
★★★☆☆
I'm happy with the product, which I already knew, but I found my small spray bottle expensive - although the quantity is indicated, I thought it was larger. I won't be ordering this format again.
Acheteur Vérifié
purchased on 18/09/2022
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3/5
★★★☆☆
Order too long!!i waited 18 days to receive my order!!!too bad!!good evening
Acheteur Vérifié
purchased on 31/07/2022
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2/5
★★☆☆☆
Package did not arrive at destination indicated!
Acheteur Vérifié
purchased on 14/07/2022
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Answer from
Altearah Bio
Hello, I'm sorry for the inconvenience. I'll get back to you in a private message. Have a nice day!
3/5
★★★☆☆
Fast deliveries, which is great. However, very few samples and discounts on orders.
Acheteur Vérifié
purchased on 12/07/2022
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3/5
★★★☆☆
It smells good, but they all look the same!
Acheteur Vérifié
purchased on 05/05/2022
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3/5
★★★☆☆
I ordered the yellow care fragrance. Unfortunately, the lemongrass takes precedence over all the other oils and I feel like I've bought a mosquito repellent. It's a real shame. I had bought the emerald fragrance, which was very well balanced. I regret this purchase.
Acheteur Vérifié
purchased on 16/03/2022
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3/5
★★★☆☆
Never a discount .... too bad because I've been ordering for a very long time and the products aren't cheap.4 products bought ... 3 samples only 🙁
Acheteur Vérifié
purchased on 01/03/2022
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3/5
★★★☆☆
I've been a customer since the beginning of the company. I still like the products, but I'm very shocked: - by the very significant price increase: care oil (+ 15%) the new packaging - pretentious - can't justify such an increase.
- the impossibility of obtaining the 10% discount with the code granted by Pierre and Nathalie - the impossibility of obtaining the 10-euro discount as a new customer (no order since the new organization) - no answer to the above questions. Where have Pierre and Nathalie's friendly contacts gone? What a pity! I give 3 stars because I still like these products, but if I met a supplier of the same quality offering human contact, I'd change without hesitation.
Jacqueline
Acheteur Vérifié
purchased on 05/02/2022
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3/5
★★★☆☆
Quality products packaged with care, but it's not possible to change products if you don't like the smell.
Acheteur Vérifié
purchased on 06/12/2021
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3/5
★★★☆☆
I do not understand why the 2 products ordered are not available in the lot and can be sold separately ... This has caused me a greater expense ... Look for the error!
Acheteur Vérifié
purchased on 08/12/2021
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2/5
★★☆☆☆
Very expensive for the quantity on this last order I am disappointed.
Acheteur Vérifié
purchased on 05/12/2021
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Answer from
Altearah Bio
Sorry to read your disappointment. Indeed, the perfume and the concentrate are very complementary. The concentrate contains 30% of active ingredients in essential oils (the fragrance only 10%), which explains the price difference. The concentrate is to be applied to specific areas according to the color chosen (hence the roll-up). A treatment using the roll-up increases the booster effect tenfold. I hope my answer will provide you with more explanations and details. Have a nice day The Altearah team
3/5
★★★☆☆
My products were a gift for a child in a coma, so I would have liked to say more to the mother to explain the reason for this treatment; unfortunately there was no information on the treatments or a small booklet with your products. The products are expensive, so the packaging would be interesting to work on.
It's a real shame!
Otherwise I know your products.
On the other hand, the delivery was fast and perfect.
Acheteur Vérifié
purchased on 20/10/2021
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3/5
★★★☆☆
I didn't get all my order and they didn't believe me......
Acheteur Vérifié
purchased on 21/05/2021
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3/5
★★★☆☆
Too bad you can't buy perfumes in smaller containers.
Acheteur Vérifié
purchased on 20/09/2021
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2/5
★★☆☆☆
The organization of the site is not very practical.
Acheteur Vérifié
purchased on 11/04/2021
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3/5
★★★☆☆
I've known about Altearah products for a long time, and fortunately so, because I had to look for the colored waters, which are no longer offered as a matter of course. I regret that the beauty products are given more prominence to the detriment of the waters.
Acheteur Vérifié
purchased on 15/03/2021
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3/5
★★★☆☆
These are products I like, so I'm ordering them
Acheteur Vérifié
purchased on 11/01/2021
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2/5
★★☆☆☆
Big problem with the delay between the time of my order (10/12), the logistics management of my order, shipping and receipt on 19/12. if I had not intervened, the package would not have been shipped.
Acheteur Vérifié
purchased on 10/12/2020
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Answer from
Altearah Bio
Hello, thank you for taking the time to reply to this request for advice. As mentioned during our exchanges by email and text message, we have indeed encountered various problems with the management of your order. We will follow up on your latest request as of January 5th. Best wishes for the festive season. Sincerely, Altearah