/10
★★★★★
based on 883 published reviews
★★★★★
based on 883 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Shit service. I have paid you for product more than 2 weeks ago: you have done nothing to ensure it is delivered. This is very very bad brand performance. Turn off your international orders until you can deliver: then sort out your web site. Constantly making offers (10% off, Free Delivery) none of which are ever available when it comes to ordering. Your products are good, your service is a scam
Justin D.
purchased on 17/07/2024
Translated review
Answer from
Altearah Bio
Hello, I'm sorry to hear from you. However, you came to me as soon as you heard that your package was stuck in customs. I replied immediately that I would contact the carrier. On the same day, July 25, at 3:03 pm via the chatbot, I replied that everything had been done and that your package would be delivered. Are you aware of this message? Thank you. Please note that free delivery only applies to shipments within France. I remain available if necessary. Have a nice day!
1/5
★☆☆☆☆
I ordered the purity care perfume and received another one. when i wanted to check my invoice, there was no product indicated on it. i couldn't dispute it. clever!
Acheteur Vérifié
purchased on 23/02/2023
Translated review
Answer from
Altearah Bio
Hello, I'm sorry for the inconvenience. You can find your invoice on your account. You can also contact us so that we can resolve this error. We are always ready to listen to our customers in order to provide them with complete satisfaction. Have a nice day!
1/5
★☆☆☆☆
Fast delivery Products met my expectations
Acheteur Vérifié
purchased on 27/05/2020
Translated review
Answer from
Altearah Bio
Mrs Rousseau, dear customer, thank you for taking the time to comment on our services. However, I am a little surprised by the 1-star rating (the worst) in your comments. Could it be a handling error? Yours sincerely, Julien
1/5
★☆☆☆☆
I am satisfied with the products you offer, but as I wrote to the sales department by e-mail, I am not at all satisfied with the delivery time acr problems with the preparation of the order. This purchase was intended for a gift that didn't arrive when it was due, so I had to buy something else. I'm waiting for a commercial gesture to be made to compensate me!
Acheteur Vérifié
purchased on 10/02/2020
Translated review
Answer from
Altearah Bio
Hello, following your initial request, we sent you a proposal on February 14, which has remained unanswered to date. Have you checked your spam? Best regards, Julien
1/5
★☆☆☆☆
I was simply very disappointed with the delivery times On the site, it says 48 hours and in reality I received my package with at least 10 days delay I find it disappointing to have such good products and a delivery not respected.
Acheteur Vérifié
purchased on 07/08/2019
Translated review
Answer from
Altearah Bio
Hello, thank you for your comments on our products. Delivery took longer than expected because you placed your order during the company's annual closure, the dates of which were specified on the home page of the site. It seems that this publication was not visible enough and we regret this. Please do not hesitate to contact us again before placing your next order. Julien. Altearah