/10
★★★★★
based on 884 published reviews
★★★★★
based on 884 published reviews
Latest customer reviews
5/5
★★★★★
No problems, fast delivery and compliant products
Corinne D.
purchased on 01/10/2024
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5/5
★★★★★
Top
Stéphanie M.
purchased on 16/09/2024
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5/5
★★★★★
Customer for more than 20 years, very satisfied with the skincare fragrances
Anne R.
purchased on 25/09/2024
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5/5
★★★★★
Package received on time, good product
Monique J.
purchased on 19/09/2024
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5/5
★★★★★
Great products!
Sandra M.
purchased on 17/09/2024
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5/5
★★★★★
Speed of order, quality of products
Martine Q.
purchased on 16/09/2024
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5/5
★★★★★
Good products received
Thérèse O.
purchased on 12/09/2024
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5/5
★★★★★
Fast, good quality
Catherine D.
purchased on 17/09/2024
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5/5
★★★★★
The fragrances are all extremely pleasant and really act on the emotions i've been using them for years and i'm never disappointed
Marie-christine L.
purchased on 06/09/2024
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5/5
★★★★★
The site is very well presented. The customer service is impeccable: quick response to my question and friendly. Delivery went very smoothly. My parcel arrived in very good condition.
Florence C.
purchased on 05/09/2024
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5/5
★★★★★
Everything went very smoothly, and the products are as wonderful as ever!
Carine S.
purchased on 24/08/2024
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5/5
★★★★★
Super fast, careful delivery. I love skincare perfumes, a real pleasure for my well-being.
Christelle B.
purchased on 29/08/2024
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5/5
★★★★★
Fast delivery, carefully packaged products.
Christine A.
purchased on 21/08/2024
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5/5
★★★★★
Quality products
Cinthia D.
purchased on 18/08/2024
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5/5
★★★★★
Order sent quickly
Laurence A.
purchased on 31/07/2024
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5/5
★★★★★
Good service, fast shipping.
Josiane V.
purchased on 29/07/2024
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1/5
★☆☆☆☆
Shit service. I have paid you for product more than 2 weeks ago: you have done nothing to ensure it is delivered. This is very very bad brand performance. Turn off your international orders until you can deliver: then sort out your web site. Constantly making offers (10% off, Free Delivery) none of which are ever available when it comes to ordering. Your products are good, your service is a scam
Justin D.
purchased on 17/07/2024
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Answer from
Altearah Bio
Hello, I'm sorry to hear from you. However, you came to me as soon as you heard that your package was stuck in customs. I replied immediately that I would contact the carrier. On the same day, July 25, at 3:03 pm via the chatbot, I replied that everything had been done and that your package would be delivered. Are you aware of this message? Thank you. Please note that free delivery only applies to shipments within France. I remain available if necessary. Have a nice day!
5/5
★★★★★
Serious site.
Isabelle M.
purchased on 20/07/2024
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4/5
★★★★☆
Large order for free delivery
Corinne P.
purchased on 21/07/2024
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4/5
★★★★☆
No problem on the site, but delivery problem like the 1st time where you have to reschedule!
Laurence Z.
purchased on 30/06/2024
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Answer from
Altearah Bio
Hello, I'm sorry to read this. This is beyond our control. We will however pass it on to the carrier. Thank you for your loyalty. Have a nice day!
5/5
★★★★★
Tb tb
Sébastien G.
purchased on 09/07/2024
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5/5
★★★★★
Natural products, very effective. I've known Altearah for a long time
Anne Marie S.
purchased on 04/07/2024
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5/5
★★★★★
Very easy to order.
Quentin R.
purchased on 07/07/2024
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5/5
★★★★★
Always there for quality and efficiency
Christine P.
purchased on 04/07/2024
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5/5
★★★★★
Very fast delivery, excellent products that I have known and used for years.
Anne Marie S.
purchased on 20/06/2024
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5/5
★★★★★
Not a very clear site
Isabelle A.
purchased on 16/06/2024
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4/5
★★★★☆
Good products
Thérèse O.
purchased on 06/06/2024
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5/5
★★★★★
Customer for over 20 years, very satisfied with the products
Anne R.
purchased on 28/05/2024
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5/5
★★★★★
Exquisite scents
Christine J.
purchased on 29/05/2024
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4/5
★★★★☆
Very good products that I've been using for over 12 years. However, I deplore the lack of special offers, the fact that customer loyalty ++ is not taken into account (I'm not taking into account the loyalty program, which is... Which it is, but not very interesting in fact.
Marie Laure F.
purchased on 20/05/2024
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Answer from
Altearah Bio
Hello, thank you for your feedback! We're delighted to count you among our loyal customers! We understand your frustration with our promotions, but we do our utmost to make our products accessible to everyone by regularly proposing new offers. For example, in the first half of 2024, we offered 7 promotions on our site, ranging from -10% to -20%. We understand your desire for more promotions, but our products are made from quality raw materials and we don't want to depreciate their value through massive reductions. This would also not be in line with our more responsible and reasoned vision of consumption. As you rightly mentioned, we offer a loyalty program enabling you to benefit from -5% to -15% on your orders. We've made this sensible choice because it comes on top of our regular offers throughout the year, enabling our customers to order all year round at a preferential rate. If you have any questions, please don't hesitate to contact us by e-mail or telephone. We'd be delighted to hear from you. The Altearah team