/10
★★★★★
based on 960 reviews published
★★★★★
based on 960 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
These are products I like, so I'm ordering them
Acheteur Vérifié
purchased on 11/01/2021
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2
/5
★★☆☆☆
Big problem with the delay between the time of my order (10/12), the logistics management of my order, shipping and receipt on 19/12. if I had not intervened, the package would not have been shipped.
Acheteur Vérifié
purchased on 10/12/2020
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Answer from Altearah Bio
Hello, thank you for taking the time to reply to this request for advice. As mentioned during our exchanges by email and text message, we have indeed encountered various problems with the management of your order. We will follow up on your latest request as of January 5th. Best wishes for the festive season. Sincerely, Altearah
3
/5
★★★☆☆
3 bins points because I'm happy with the product I bought, the ordering site is quite simple. 2 bad points for the packaging. It was disproportionate to the size of the bottle, stuffed with pieces of polystyrene where crumpled paper would have done, with a sample in a plastic bag and a useless booklet. Very poor environmental impact for a site that sells well-being, I think.
Acheteur Vérifié
purchased on 08/09/2020
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3
/5
★★★☆☆
Not very clear navigation
Acheteur Vérifié
purchased on 05/03/2020
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3
/5
★★★☆☆
Lack of information on ingredients
Acheteur Vérifié
purchased on 16/02/2020
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3
/5
★★★☆☆
Delivery location problem.
Acheteur Vérifié
purchased on 23/01/2020
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3
/5
★★★☆☆
I was a little disappointed with my order.
Acheteur Vérifié
purchased on 13/12/2019
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Answer from Altearah Bio
Hello, I have taken note of your comment. Could you please explain in more detail your disappointment with the box you ordered? Yours sincerely, The Altearah team
3
/5
★★★☆☆
The site is good. Explanations are good. Products are shipped quickly. The only problem is delivery... My delivery was scheduled 3 times before arriving. You have to be available to stay at home waiting for an order 3 days in a row...
Acheteur Vérifié
purchased on 11/12/2019
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3
/5
★★★☆☆
Just a delivery problem that was solved with the help of the Altéarah team.
Acheteur Vérifié
purchased on 18/11/2019
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3
/5
★★★☆☆
The first two orders arrived with what I had ordered, but the 3rd was not at all what I had asked for, so I'm not satisfied. After making a complaint, I'm waiting for my product to be returned to me.
Acheteur Vérifié
purchased on 19/11/2019
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3
/5
★★★☆☆
Even though the dosage is indicated, you don't realize that the 5ml bottle is so small, barely larger than a perfume sample. I find the price exorbitant. Here's hoping it works.
Acheteur Vérifié
purchased on 28/09/2019
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3
/5
★★★☆☆
Long delivery time
Acheteur Vérifié
purchased on 27/09/2019
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Answer from Altearah Bio
You placed your order on a Friday, it was processed on Monday (Altearah is closed at weekends) and you were delivered on Thursday, at the other end of France given our respective geographical locations.
We have taken your comment into account and will be sure to include it in our next review of the delivery methods offered on our site. Sincerely, Julien
We have taken your comment into account and will be sure to include it in our next review of the delivery methods offered on our site. Sincerely, Julien
3
/5
★★★☆☆
I had to call because I didn't understand how to place my order.
Acheteur Vérifié
purchased on 14/06/2019
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3
/5
★★★☆☆
Rather expensive products. We'll see when you use them
Acheteur Vérifié
purchased on 13/09/2019
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3
/5
★★★☆☆
Difficulties: an order placed at the beginning of September and repeated on the 14th has not been registered even though I have given my bank code. I hope not to pay twice.
Acheteur Vérifié
purchased on 14/09/2019
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3
/5
★★★☆☆
Order arrived a long time after payment. Admittedly, the manager was on vacation, but I would have liked to know this at the time of ordering, rather than having to send a message myself to find out the status of my order.
Acheteur Vérifié
purchased on 06/08/2019
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3
/5
★★★☆☆
Hello, one of the bottles was not crimped correctly and leaked ....du product.
Acheteur Vérifié
purchased on 08/09/2019
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