/10
★★★★★
based on 923 published reviews
★★★★★
based on 923 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Everything went well except that a part was missing from my order and I got a refusal when I pointed it out.
Marc J.
purchased on 05/09/2024
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Answer from
AMMERLAAN IMPORT
Hello Mr Josserand,
Now that you have received the missing part, please adapt the note 🙂
Sincerely
Customer service.
Now that you have received the missing part, please adapt the note 🙂
Sincerely
Customer service.
1/5
★☆☆☆☆
Very responsive
Kevin D.
purchased on 21/02/2024
Translated review
Answer from
AMMERLAAN IMPORT
Hello,
Thank you for your review, however the rating (the lowest) that you give us does not seem to agree with the review "Very responsive".
Could you please modify your review?
Customer service.
Thank you for your review, however the rating (the lowest) that you give us does not seem to agree with the review "Very responsive".
Could you please modify your review?
Customer service.
1/5
★☆☆☆☆
Following the reception of my order which does not correspond to what I wished, I first received a total credit of 19.01, then in another email, I am asked to return the order at my expense and a compensation of 5.99. I am used to ordering online on other sites, this is the first time this has happened. I will never order from AMMERLAAN again.
Client
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Answer from
AMMERLAAN IMPORT
Dear Mme JACQUIN Indeed, the first credit note sent was a handling error on my part. However, you didn't quite understand that the 5.99 is the amount that will be reimbursed to you when you return your items. The maximum 20% return charge is applied depending on the resale status of the items. This is clearly indicated in the C.G.V. You have ordered 2 "Point de rupture for Litzclips Safety Link (12x)" for a total amount of 6.24 HT You have not read the Description of the product you have ordered (this is not an error on our part) and then you want me to reimburse you for the items, shipping costs and return shipping costs, sorry but I do not accept to pay 20 shipping costs, packaging costs and time spent, for an error for which we are not responsible. Yours sincerely
1/5
★☆☆☆☆
Hello, delivery went very well, but yesterday I tried the product I ordered and it seems to be faulty. It concerns the Technobase 2 CB syringes, and the pistons are dustproof, which seems to me to come from the cream-colored part whose drain is clogged by the hardened product.
Philippe S.
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Answer from
AMMERLAAN IMPORT
Hello, some customers like you seem to confuse Trustpilot reviews with our after-sales service ... If you have a complaint about a problem with a product, simply contact me! If indeed our after-sales service is not up to your standards, your 1* out of 5 would indeed be justified ... Thank you for your understanding.
1/5
★☆☆☆☆
I still haven't received the package and it's been several weeks since I ordered.
Ameli R.
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Answer from
AMMERLAAN IMPORT
Hello, Sorry but this is not the soap, it is more correct to contact us before making a publication of this kind. Regarding your package, it was delivered on April 20th!? http://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do?bonTransport=1148992915060966 Please check the signature on the proof of delivery to find out who received it at your home!
1/5
★☆☆☆☆
No return possible
Benoitsouvre
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Answer from
AMMERLAAN IMPORT
Hello Mr Souvré, You have indeed purchased original Brouwers (GEA) 18 mm polyester scraper rope - by the metre. Cut products are not taken back. I don't know any company that takes back cut products.
1/5
★☆☆☆☆
Order in december amount debited and still nothing received really bad
Client
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Answer from
AMMERLAAN IMPORT
Hello Mr Miann**, I am very surprised by your comment on Trustpilot ... -1 your order is dated Dec 31, 2018 at 14h14 (you indicate to order in December, indication of bad faith, in my opinion) -2 The delivery time indicated on your article is 1 to 2 weeks so it will make 2 weeks Wednesday 16 (with the holiday we are still dan the deadline) https://materiel-elevage.ammerlaan.fr/contents/fr/p1509_PIC_BAL_Nr-1_3_POINTS_GRIS_AV_2_DENTS_1100X36.html -3 your pic'bal was shipped from the depot of my supplier on the 7th, so it should not take long to arrive at you. -4 the yellow vest movement doesn't help delivery times this time! -5 payment by credit card is made on the day of dispatch, as is the case with most e-merchants. I just hope you'll have the decency to correct your bill if you do receive your pic'bal within the week ...
1/5
★☆☆☆☆
To date the order has still not arrived, 1 email has been sent and still no reply!
Samain
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Answer from
AMMERLAAN IMPORT
Hello, Following a problem with a TNT delivery man who did not do his job properly (far from it) your parcel was finally delivered the same evening after your advice and our telephone conversation. Sincerely, Ronald AMMERLAAN