/10
★★★★★
based on 580 published reviews
★★★★★
based on 580 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Too many problems to order
Daniel C.
purchased on 01/02/2024
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Answer from
boutique-malakoff.fr
Hello, Thank you for your comment, although I don't understand where you're having trouble ordering. Our latest reviews of the website demonstrate its simplicity. If you have had any difficulties, please accept our apologies. For your information, there's a live chat facility in the bottom right-hand corner where you can ask any questions you may have: we'll get back to you as soon as possible. Have a nice day.
3/5
★★★☆☆
It's not at all the same Malakoff chocolates that I usually take and I'm very disappointed by the taste. I love the composition and taste of the other.
Monique B.
purchased on 17/12/2023
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Answer from
boutique-malakoff.fr
Hello Monique, Just a quick note to thank you for taking the time to write a review on 20-12-2023 of our Brand. Best wishes for the future. The MALAKOFF & Cie Team
2/5
★★☆☆☆
Rather disappointed. Too much plastic packaging, small shelves for the amount of packaging.
Yves R.
purchased on 02/03/2023
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Answer from
boutique-malakoff.fr
Hello, Thank you for taking the time to leave your review. We have chosen a totally recyclable eco responsible packaging instead of a plastic coated greaseproof paper. We're sorry if you're not happy with this choice.
3/5
★★★☆☆
The connection to the site is really very slow, sometimes giving the impression that you won't be able to connect, which is a shame.
Palin K.
purchased on 03/12/2022
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Answer from
boutique-malakoff.fr
Hello, thank you for your feedback. We're sorry you're having problems connecting to our site. We will pass this problem on to our technical team to improve the loading speed. We hope that despite this inconvenience, you will find satisfaction in our products and services. Thank you again for your feedback. Sincerely, the boutique-malakoff.fr team.
3/5
★★★☆☆
Don't look like those of my childhood
Liliane V.
purchased on 14/11/2022
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Answer from
boutique-malakoff.fr
Thank you for your feedback, LILIANE. We're sorry our products don't bring back your childhood memories. We are constantly working to improve our recipes to give our customers the best possible experience. We hope you'll give us another chance in the future.
2/5
★★☆☆☆
After telephoning to check availability of a product I placed my order and did not receive the violet paste because it was out of stock. Very disappointed
Catherine M.
purchased on 04/10/2022
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Answer from
boutique-malakoff.fr
Hello, I have reactivated the product online so that you can order it without checking the physical presence of the 24 jars advertised as available by the stock system. Your order did not consist solely of jars of violet-flavored spreads and I find your particular note harsh even though we will of course refund you for the 2 missing jars. Your opinion does not relate to the quality of our products and is therefore inadmissible. Sorry for trying to do the right thing. Have a nice day. Romain CHOLLIER, Director.
3/5
★★★☆☆
The chocolate is good, but next time I'll close the 450g jar properly, because a quarter of it is lost in the carton.
Acheteur Vérifié
purchased on 11/05/2022
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Answer from
boutique-malakoff.fr
Hello,
Thank you for your review of our chocolate. We are sorry to hear that you had a problem closing the 450g jar. We will make sure that this does not happen again in the future. We hope this will not prevent you from continuing to enjoy our product.
Yours faithfully
The Malakoff boutique team.
Thank you for your review of our chocolate. We are sorry to hear that you had a problem closing the 450g jar. We will make sure that this does not happen again in the future. We hope this will not prevent you from continuing to enjoy our product.
Yours faithfully
The Malakoff boutique team.
3/5
★★★☆☆
Clear site, fast delivery; we regret the choice of individual plastic packaging, which is apparently non-recyclable, unlike the original...
Acheteur Vérifié
purchased on 27/03/2022
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Answer from
boutique-malakoff.fr
Hello and thank you for taking the time to reply with your opinion. The paper used in chocolate bars of all brands is not yet recyclable, and we're waiting for the industry to open up for more ecology. The paper of yesteryear was aluminium, which wasn't very ecological either, but that was before... Thank you for your loyalty. Romain
3/5
★★★☆☆
Little choice of product and package, which is a pity because the products are of high quality and very good.
Acheteur Vérifié
purchased on 24/12/2021
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Answer from
boutique-malakoff.fr
Hello, we're sorry you were disappointed by our selection of products and packages. However, we are delighted that you enjoyed their quality and taste. We value your opinion and will do our best to improve our offer in the future. Thank you for choosing our store. Have a nice day!
2/5
★★☆☆☆
Disappointed with the chocolates. I didn't find what I ate when I was young. Too bad
Acheteur Vérifié
purchased on 24/12/2021
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Answer from
boutique-malakoff.fr
Hello, thank you for your honest review. We're sorry your chocolates didn't bring back your childhood memories. DISCOVER OUR NEW RECIPE. We look forward to seeing you on boutique-malakoff.fr.
3/5
★★★☆☆
Delivery impeccable and fast. Chocolates not conform to the real malakoffs. No hazelnuts on them. Very disappointed with the quality.
Acheteur Vérifié
purchased on 09/11/2021
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Answer from
boutique-malakoff.fr
Thank you for your comment. We are sorry to hear that our chocolates did not meet your expectations. HAVE A LOOK AT OUR NEW RECIPE. We hope you will give us another chance in the future.
3/5
★★★☆☆
Nothing to report
Acheteur Vérifié
purchased on 29/10/2021
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Answer from
boutique-malakoff.fr
Thank you for your feedback. We are pleased that you are satisfied with your purchase from our site. Please do not hesitate to contact us should you require any further assistance or information. We are always available to help you in any way we can. Thank you again for your trust and loyalty to our store.
3/5
★★★☆☆
Perfect in terms of ease, speed except that on delivery, one product was missing.
Acheteur Vérifié
purchased on 20/09/2021
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Answer from
boutique-malakoff.fr
Hello, Your review is about a missing item, which has been refunded, and not about the quality of our chocolates. I'm sorry about the error of our order preparer and I apologize on his behalf. Bin à vous.
3/5
★★★☆☆
Good products (grand cru tablets for us) and fast delivery, but I don't like the commercial relationship on the website.
I had 2 windows open with the same basket, I validated one but not the other. The next day, I received an offer of 8% discount on my non-validated basket, then again a day later an 11% discount. I contacted Malakoff, who told me it was a faulty site configuration. I don't think so, it's a systematic commercial practice of this site: so wait 1 or 2 days before validating your basket...
Acheteur Vérifié
purchased on 26/03/2021
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Answer from
boutique-malakoff.fr
Thank you for your feedback on our site, we are pleased that you appreciate our products and the speed of delivery. As for the commercial relationship on our site, we are sorry that you did not appreciate this practice. We have taken note of your comment and have uninstalled this "abandoned cart" module. We thank you for your confidence and hope to see you soon on boutique-malakoff.fr.
3/5
★★★☆☆
Following my order there was an error on the contents, I ordered a box of 20 milk chocolates and I received a box of 20 mixed chocolates while I do not like dark chocolate. a little disappointed for that.
Acheteur Vérifié
purchased on 14/02/2021
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Answer from
boutique-malakoff.fr
Hello, Thank you for taking the time to leave a review. I'm sorry for this error in order preparation. Please come back to us to create a coupon code for a future order and get your milk chocolates 😉 See you soon!
3/5
★★★☆☆
I received my order with an exploded pot of pate a tartiner and a missing item. After several emails from me, they were replaced and sent to me. On the other hand, the advent calendar had all its chocolates melted and all white: big disappointment.
Acheteur Vérifié
purchased on 14/11/2020
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Answer from
boutique-malakoff.fr
Hello, we're sorry for the inconvenience with your order. We will do our utmost to improve our delivery service and packaging to avoid such problems in the future. We hope you were able to enjoy your products and we remain at your disposal for any further problems. Thank you for your feedback. Sincerely, the Malakoff boutique team.
2/5
★★☆☆☆
Doesn't look at all like the real Malakoff of my childhood!
Acheteur Vérifié
purchased on 03/01/2021
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Answer from
boutique-malakoff.fr
Hello, thank you for taking the time to leave a review on our site. We are sorry to hear that your experience did not live up to your expectations. We are constantly listening to our customers in order to improve our services and products. DISCOVER OUR NEW RECIPE. Thank you again for your feedback.
3/5
★★★☆☆
Disappointed by the quality
Acheteur Vérifié
purchased on 15/11/2020
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Answer from
boutique-malakoff.fr
We are sorry to hear that you have been disappointed by the quality of our store. We appreciate your feedback and will do our utmost to improve our products for your future satisfaction. Thank you for your feedback.