/10
★★★★★
based on 253 published reviews
★★★★★
based on 253 published reviews
Latest customer reviews
5/5
★★★★★
Product conforms to the order, deadlines respected
Sylvie G.
purchased on 19/11/2022
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Answer from
Cambox Europe
Thank you Sylvie for your comment and your confidence in our brand!
5/5
★★★★★
Very good and efficient after sales service
Julien L.
purchased on 07/03/2022
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Answer from
Cambox Europe
Thank you for your support and your confidence Julien!
5/5
★★★★★
Very good contact. I needed help with an update and was very well guided by a consultant
Gislaine R.
purchased on 18/01/2022
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Answer from
Cambox Europe
Thank you Gislaine for your advice and support!
Don't hesitate if you have any questions!
Don't hesitate if you have any questions!
2/5
★★☆☆☆
Impossible to download the application cambox.... it is not downloadable on all phones....good to know...
Didier M.
purchased on 18/11/2022
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Answer from
Cambox Europe
Dear Mr. Minvielle,
As explained today and noted with you, your phone dates from 2017 and Android no longer provides updates for your smartphone model.
Our application, compatible from Android 8.1, will indeed not be offered to you in the Play Store due to the Android 8.0 version of your phone.
I'm sorry for your feeling, but with a 2017 phone you won't have access to most of the recent apps offered on the market.
Cambox Customer Support
As explained today and noted with you, your phone dates from 2017 and Android no longer provides updates for your smartphone model.
Our application, compatible from Android 8.1, will indeed not be offered to you in the Play Store due to the Android 8.0 version of your phone.
I'm sorry for your feeling, but with a 2017 phone you won't have access to most of the recent apps offered on the market.
Cambox Customer Support
5/5
★★★★★
It took a few days, but it arrived in Japan. Thank you for your time!
Ryutaro S.
purchased on 05/11/2022
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Answer from
Cambox Europe
Dear Ryutaro, thank you for your review. I hope you enjoy your Cambox!
5/5
★★★★★
Great support!
Milos P.
purchased on 17/12/2021
Answer from
Cambox Europe
Thanks a lot for your review Milos ! Have a lot of fun with your Cambox
4/5
★★★★☆
Alles in Ordnung.Eine genauso gute Kamera wie die Vorgängerin.
Sören W.
purchased on 04/11/2022
Answer from
Cambox Europe
Danke für deine Meinung. Um uns weiter zu verbessern, können wir wissen, warum Sie 4 Sterne und nicht 5 Sterne setzen, wenn Sie zufrieden sind?
5/5
★★★★★
Good
Thierry M.
purchased on 13/11/2022
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Answer from
Cambox Europe
Thank you Thierry for your review! I wish you to capture wonderful moments with your Cambox!
4/5
★★★★☆
Very good even if the delivery time is very long
Patricia C.
purchased on 24/10/2022
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Answer from
Cambox Europe
Dear Ms. Cazauran,
First of all I would like to apologize for the delay in delivery. Like any electronic device manufacturer, we have to face difficulties in the supply of components due to a worldwide shortage, and unfortunately your delivery time was longer than we wished for you.
We regret this situation but you can be assured that we are doing everything possible to shorten these delays as much as possible.
Sincerely yours,
Cambox Customer Support
First of all I would like to apologize for the delay in delivery. Like any electronic device manufacturer, we have to face difficulties in the supply of components due to a worldwide shortage, and unfortunately your delivery time was longer than we wished for you.
We regret this situation but you can be assured that we are doing everything possible to shorten these delays as much as possible.
Sincerely yours,
Cambox Customer Support
5/5
★★★★★
Excellent customer relationship with Julien who helped me to set up my cambox, excellent product!
Johan R.
purchased on 22/04/2022
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Answer from
Cambox Europe
Johan,
Thank you very much for your opinion!
Enjoy your Cambox!
Thank you very much for your opinion!
Enjoy your Cambox!
5/5
★★★★★
Excellent site Well received very good camera and very good customer service. Julien helped me a lot. Thanks to julien
Louna D.
purchased on 05/10/2022
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Answer from
Cambox Europe
Dear Luna,
Thank you very much for your opinion, I wish you to make wonderful videos with your Cambox!
Thank you very much for your opinion, I wish you to make wonderful videos with your Cambox!
5/5
★★★★★
Excellent customer service!
Katy W.
purchased on 10/04/2022
Answer from
Cambox Europe
Thanks a lot for the review Katy
4/5
★★★★☆
The camera is awesome and fits perfectly inside my helmet. Only niggle with it is the button. I would have preferred a slightly bigger version of the mk3's button for turning it on as it's on the front and is proud of the body so easier for me to press with motorcycle gloves on. The other niggle is the app that goes along with the camera is useless. Other than that a great product
David S.
purchased on 10/10/2022
5/5
★★★★★
Cambox Europe produces high-end camcorders. Quick and easy to manage online purchase. Very fast communications with operators. Excellent and fully functional product. I definitely recommend it.
Gabriele I.
purchased on 15/09/2022
1/5
★☆☆☆☆
VERY Disappointed with V4 Pro. Records in batches and continuity doesn't go seamlessly. Very bad. Cambox have no solution to this issue. Old 1st Cambox version was better than this one. Wasted my money upgrading 🙁
Andy F.
purchased on 23/01/2022
Answer from
Cambox Europe
Dear Andy,
I am sorry about the way you feel, our team is working hard on your feedback. We already have a solution which is to extend the video files duration to 15min in order to reduce the discrepancy between videos.
https://camboxeurope.tawk.help/en-gb/article/how-do-i-change-the-recording-time-of-my-video-files-on-the-cambox-v4-pro
Regards,
Customer Support Cambox
I am sorry about the way you feel, our team is working hard on your feedback. We already have a solution which is to extend the video files duration to 15min in order to reduce the discrepancy between videos.
https://camboxeurope.tawk.help/en-gb/article/how-do-i-change-the-recording-time-of-my-video-files-on-the-cambox-v4-pro
Regards,
Customer Support Cambox
5/5
★★★★★
Julien deserves a promotion thanks to his help my YouTube channel is saved, great product and if there is a problem Julien is there to save you
Louna D.
purchased on 04/10/2022
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5/5
★★★★★
The customer support for Cambox is phenomenal! Quick replies to questions and they go out of their way to go above and beyond. Victor helped me update my firmware and it worked perfectly. Thanks, Victor!
Pam R.
purchased on 20/10/2022
4/5
★★★★☆
I finally managed to use it and I admit that the quality is there. The small defects remain the system of hooking with the velcro which came off (adhesive not velcro) in full race thus a little embarrassing! To refine in time but if you develop a new adhesive so that the scratch sticks properly to the helmet foams in its upper part I'm a taker. I may try an irreversible glueing for the grip is good ? See how reliable it is over time... T.MICHAU
Thierry M.
purchased on 27/08/2022
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Answer from
Cambox Europe
Dear Mr. Michau,
Thank you for your opinion. I would like to draw your attention to the fact that in order to avoid any risk of the adhesive coming off, it is necessary to scrupulously respect the gluing instructions which appear in our user manual. I invite you to come and chat about this with our customer support on our online chat that you will find on our website.
Sincerely yours,
Cambox Customer Support
Thank you for your opinion. I would like to draw your attention to the fact that in order to avoid any risk of the adhesive coming off, it is necessary to scrupulously respect the gluing instructions which appear in our user manual. I invite you to come and chat about this with our customer support on our online chat that you will find on our website.
Sincerely yours,
Cambox Customer Support
5/5
★★★★★
I had issue upgrading firmware on my v4Pro but Julien was very helpful and we upgraded it remotely. Thank you - excellent tech support
Janet M.
purchased on 19/10/2021
5/5
★★★★★
In use motorcycle track: Lightweight device, fits perfectly to the helmet motorcycle, does not interfere absolutely vision, does not feel. Quality at the top I use it since 2021 and no alteration. Ideal for the trajectories on track.
Jean-philippe S.
purchased on 04/09/2021
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5/5
★★★★★
Julien was absolutely fantastic and helping me update my Cambox App firmware. He was very patient with some pretty dumb questions I had and we got everything taken care of. I’m very very happy with him and his help. Highly recommend!
Blair D.
purchased on 07/11/2021
2/5
★★☆☆☆
Product received damaged Does not work well I am waiting for an exchange
Jean-alexandre K.
purchased on 22/09/2022
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Answer from
Cambox Europe
Dear Mr. Kreischer,
We regret and are surprised by the grade you give us. Indeed, following your email of 09/10/22 and your call of 10/10/22, we reacted immediately and confirmed you by voice message on your mobile as well as by email on 10/10/22 that we were setting up a replacement for your product. We are waiting for the return of your Cambox to proceed with the replacement as promised.
We regret and are surprised by the grade you give us. Indeed, following your email of 09/10/22 and your call of 10/10/22, we reacted immediately and confirmed you by voice message on your mobile as well as by email on 10/10/22 that we were setting up a replacement for your product. We are waiting for the return of your Cambox to proceed with the replacement as promised.
5/5
★★★★★
Everything was perfect, the delivery time, the package impeccable, nothing to complain about, 👍 site to recommend
Evelyne G.
purchased on 28/09/2022
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5/5
★★★★★
This is the first time I've seen a hotline so responsive and take over the chatbot to solve my problem. Fast and efficient. Thank you
Andry R.
purchased on 19/10/2021
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5/5
★★★★★
Very good quality Very easy to use
Jonathan D.
purchased on 26/09/2022
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5/5
★★★★★
A real (r)evolution with the Cambox V4 Pro since my first Cambox Isi2. Very good image quality. Mention for the after-sales service which is competent, reactive and attentive.
Yannick F.
purchased on 09/10/2021
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5/5
★★★★★
Super
Tomasz G.
purchased on 28/09/2022
5/5
★★★★★
Great product with an extraordinary amount of settings within the app. Bought a sim card that didn't work even tho it was recommended, however found one that worked and I have enjoyed the cambox! Great for karting and even recording sim racing!
Joshua J.
purchased on 18/08/2022
1/5
★☆☆☆☆
Very long delay, delivered with a lack of product (charging cable) and especially I was promised accessories that I did not receive
Shimon Clement U.
purchased on 18/08/2022
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Answer from
Cambox Europe
Dear customer,
1st point;
Concerning the delay, like many companies we are impacted by the shortage of electronic components which unfortunately delayed your delivery.
2nd point
During our telephone conversation you told us that your package had been opened by customs. We explained to you that inside the packaging you should have found 3 cardboard boxes, instead you found only one. One of these boxes contained the USB-C cord. As already explained, we are not responsible for this loss due to the opening of the package by customs.
3rd point
To apologize for the inconvenience, we had offered as an accessory velcro for additional fixation. Once again, this lack of product is not our fault.
In summary, we had done everything possible to satisfy you, and we regret the severity of your opinion in view of the context.
1st point;
Concerning the delay, like many companies we are impacted by the shortage of electronic components which unfortunately delayed your delivery.
2nd point
During our telephone conversation you told us that your package had been opened by customs. We explained to you that inside the packaging you should have found 3 cardboard boxes, instead you found only one. One of these boxes contained the USB-C cord. As already explained, we are not responsible for this loss due to the opening of the package by customs.
3rd point
To apologize for the inconvenience, we had offered as an accessory velcro for additional fixation. Once again, this lack of product is not our fault.
In summary, we had done everything possible to satisfy you, and we regret the severity of your opinion in view of the context.
5/5
★★★★★
Very good. Fast service and delivery. Good communication. I recommend ++++++
Laetitia L.
purchased on 01/09/2022
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