/10
★★★★★
based on 253 published reviews
★★★★★
based on 253 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
I have not yet received my product. Ordered several months ago...
Vvincent C.
purchased on 14/03/2023
Translated review
Answer from
Cambox Europe
Thank you for your comment Vincent,
Indeed, we had to deal with supply difficulties last year, but we were able to resolve this.
In order not to penalize you, we also lent you a Cambox V3, we hope that this gesture was able to alleviate your disappointment.
Indeed, we had to deal with supply difficulties last year, but we were able to resolve this.
In order not to penalize you, we also lent you a Cambox V3, we hope that this gesture was able to alleviate your disappointment.
3/5
★★★☆☆
👍🏼
Susan A.
purchased on 10/04/2023
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Answer from
Cambox Europe
Thank you for taking the time to assess your shopping experience with us.
Do not hesitate to share with us how we could reach 5 stars in your eyes !
Do not hesitate to share with us how we could reach 5 stars in your eyes !
2/5
★★☆☆☆
Start up is not practical with gloves, very restrictive in mechanical sports Impossible to connect to the Impo app
Valentin C.
purchased on 08/04/2023
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Answer from
Cambox Europe
Thank you for taking the time to submit your review Valentin! Customer feedback is very important to us. We've taken note of your concerns about ease of use with gloves, and we'll be looking at how we can improve this feature to deliver a better user experience.
Regarding the connection to the app, we tried to reach you to assist you, without success.
Please feel free to visit our online chat at http://www.cambox.eu so that our teams can guide you.
Regarding the connection to the app, we tried to reach you to assist you, without success.
Please feel free to visit our online chat at http://www.cambox.eu so that our teams can guide you.
3/5
★★★☆☆
The sound quality is poor
Célya G.
purchased on 04/04/2023
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Answer from
Cambox Europe
Thank you for your feedback. We are sorry that the Cambox Junior does not meet your expectations in terms of sound quality. We would like to inform you that our product was designed to be an entry-level option for a rather young audience, children or teenagers for whom it is the first in-car camera. Because of this positioning, it has a single microphone in mono audio which is usually sufficient to meet the needs of these users.
That being said, we understand that this may be a disadvantage for some customers who are looking for higher sound quality. That is why we offer other Camboxes in our range with technical features that allow for even better sound and image performance.
We thank you for sharing your views with us, it helps us to better understand the needs of our customers and we are always available to advise you before and after the purchase of your Cambox.
That being said, we understand that this may be a disadvantage for some customers who are looking for higher sound quality. That is why we offer other Camboxes in our range with technical features that allow for even better sound and image performance.
We thank you for sharing your views with us, it helps us to better understand the needs of our customers and we are always available to advise you before and after the purchase of your Cambox.
2/5
★★☆☆☆
Impossible to download the application cambox.... it is not downloadable on all phones....good to know...
Didier M.
purchased on 18/11/2022
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Answer from
Cambox Europe
Dear Mr. Minvielle,
As explained today and noted with you, your phone dates from 2017 and Android no longer provides updates for your smartphone model.
Our application, compatible from Android 8.1, will indeed not be offered to you in the Play Store due to the Android 8.0 version of your phone.
I'm sorry for your feeling, but with a 2017 phone you won't have access to most of the recent apps offered on the market.
Cambox Customer Support
As explained today and noted with you, your phone dates from 2017 and Android no longer provides updates for your smartphone model.
Our application, compatible from Android 8.1, will indeed not be offered to you in the Play Store due to the Android 8.0 version of your phone.
I'm sorry for your feeling, but with a 2017 phone you won't have access to most of the recent apps offered on the market.
Cambox Customer Support
2/5
★★☆☆☆
Product received damaged Does not work well I am waiting for an exchange
Jean-alexandre K.
purchased on 22/09/2022
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Answer from
Cambox Europe
Dear Mr. Kreischer,
We regret and are surprised by the grade you give us. Indeed, following your email of 09/10/22 and your call of 10/10/22, we reacted immediately and confirmed you by voice message on your mobile as well as by email on 10/10/22 that we were setting up a replacement for your product. We are waiting for the return of your Cambox to proceed with the replacement as promised.
We regret and are surprised by the grade you give us. Indeed, following your email of 09/10/22 and your call of 10/10/22, we reacted immediately and confirmed you by voice message on your mobile as well as by email on 10/10/22 that we were setting up a replacement for your product. We are waiting for the return of your Cambox to proceed with the replacement as promised.
3/5
★★★☆☆
I ordered a cambox v4 pro, at the reception the microphone was crackling, I sent it back, after 1 month they sent it back to me but it still crackles. Since I had placed another order, they did not charge me for the delivery. (Because they charge for the return of the camera) But I'm going to keep the camera that crackles. I'm going to switch to Go pro to have better sound and image
Jérôme C.
purchased on 07/03/2022
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Answer from
Cambox Europe
Hello Jérôme,
Thank you for your feedback.
We are sorry to hear that your sizzling problem persists. We have exchanged your camera for a new one and we tested it before sending it back, and it did not have any defect. This sizzling can potentially come from your media on which the videos are played.
Regarding the return of the camera, it is not charged if the camera is under warranty. We charge for the return when the products are no longer under warranty.
We remain at your disposal.
Sincerely yours,
The CAMBOX team.
Thank you for your feedback.
We are sorry to hear that your sizzling problem persists. We have exchanged your camera for a new one and we tested it before sending it back, and it did not have any defect. This sizzling can potentially come from your media on which the videos are played.
Regarding the return of the camera, it is not charged if the camera is under warranty. We charge for the return when the products are no longer under warranty.
We remain at your disposal.
Sincerely yours,
The CAMBOX team.
3/5
★★★☆☆
Quality equipment, but considering the price (v4pro about 450€ delivered), it seems a bit petty not to provide a quality micro sd card with its adapter!
Thierry C.
purchased on 07/04/2022
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Answer from
Cambox Europe
Hello Thierry,
Thank you for your feedback.
Indeed with our current offer, the Cambox V4 pro is not delivered with a SD card. It is marked in the product sheet.
We hope you could find one. If not, we offer it directly on our website in the "store" category.
Sincerely yours,
The CAMBOX team.
Thank you for your feedback.
Indeed with our current offer, the Cambox V4 pro is not delivered with a SD card. It is marked in the product sheet.
We hope you could find one. If not, we offer it directly on our website in the "store" category.
Sincerely yours,
The CAMBOX team.
2/5
★★☆☆☆
Product received damaged...
Mickael G.
purchased on 26/02/2022
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Answer from
Cambox Europe
Hello Mickael,
Thank you for your message.
Our cameras are tested and submitted to a quality procedure before being packaged.
Your received product was certainly damaged during transport, unfortunately this happens.
According to our customer follow-up, our after-sales team reacted instantly when you reported your problem.
We are still available.
Sincerely,
The CAMBOX team.
Thank you for your message.
Our cameras are tested and submitted to a quality procedure before being packaged.
Your received product was certainly damaged during transport, unfortunately this happens.
According to our customer follow-up, our after-sales team reacted instantly when you reported your problem.
We are still available.
Sincerely,
The CAMBOX team.
3/5
★★★☆☆
Very interesting product, good quality. Arrived in good condition. The only problem is when we contact to have the follow-up no answer and it is necessary to insist to have some. One remains in the unknown during several days. It's a pity.
Mireille B.
purchased on 25/01/2022
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Answer from
Cambox Europe
Hello Mireille,
Thank you for your feedback.
We have taken your comment into account in order to improve the quality of our customer service.
We remain available.
Sincerely yours,
The CAMBOX team.
Thank you for your feedback.
We have taken your comment into account in order to improve the quality of our customer service.
We remain available.
Sincerely yours,
The CAMBOX team.
2/5
★★☆☆☆
My rating is for the way I was conned to buy the Black Friday Bundle. when I searched for the individual item (camera) the page couldn't be found 404 came up... the only way I could find it was with the bundle which cost and extra £50. Not happy.
Ramona W.
purchased on 09/11/2021
Answer from
Cambox Europe
Dear Ramona,
Indeed, due to a very large volume of connections on our website, our internet server encountered some fragility. That's why we extended our offers from Black Friday until the end of November in order to let customers take advantage of our offers.
Regards
Indeed, due to a very large volume of connections on our website, our internet server encountered some fragility. That's why we extended our offers from Black Friday until the end of November in order to let customers take advantage of our offers.
Regards
2/5
★★☆☆☆
Struggling to get ir to work with my Samsung Galaxy very difficult to find instructions in English
Patricia B.
purchased on 20/09/2021
Answer from
Cambox Europe
Dear Patricia,
All our technical agents can help you, you can contact them from the web chat available on our website http://www.cambox.eu.
they can assist you and resolve your issue 😉
best regards
Customer Service
All our technical agents can help you, you can contact them from the web chat available on our website http://www.cambox.eu.
they can assist you and resolve your issue 😉
best regards
Customer Service
2/5
★★☆☆☆
The instructions are poor. I have been googling to try to find out how to do things and they’re is nothing.
Kim R.
purchased on 03/09/2021
Answer from
Cambox Europe
Dear Kim,
you can found all explain in EN from our help center available from our website in the support section.
Please find below the link to access it directly :
https://camboxeurope.tawk.help/en-gb
best regards
you can found all explain in EN from our help center available from our website in the support section.
Please find below the link to access it directly :
https://camboxeurope.tawk.help/en-gb
best regards
2/5
★★☆☆☆
The goods haven't yet been tried. However, customer service was very disappointing. Cambox did not respond to any of my enquiries, and the goods were sent to the billing address, not the delivery address.
Diana C.
purchased on 13/08/2021
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