/10
★★★★★
based on 174 published reviews
★★★★★
based on 174 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
New shoes ordered but already worn.
Adrien B.
purchased on 03/02/2024
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Answer from
Chaussures vélo
Thank you for your comment, could you please send us some pictures at inocyclesetsports.com of the product received.
1/5
★☆☆☆☆
3 weeks to receive an order that was supposed to be in stock following telephone enquiries.
Francois D.
purchased on 19/05/2023
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Answer from
Chaussures vélo
Hello Please excuse us for this delay, we fell out of stock however the delay was less than 3 weeks cordially
1/5
★☆☆☆☆
A disaster! No seriousness Late delivery and then an error on the article.explanations they reversed the labels.... I end up with another customer's shoes and vice versa. 2 weeks and nothing and zero commercial friendliness on the phone. I have to return the parcel and I'll be reimbursed ... because the reverse is not possible due to customers claiming to be profiteers, they prefer to avoid non-returns. So we pay and it's up to us to prove our good faith.
In short, if you're not in a hurry and aren't looking for a specific pair and especially a specific size, order with your eyes closed.
Acheteur Vérifié
purchased on 21/11/2022
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Answer from
Chaussures vélo
We are very sorry for the inconvenience you have experienced with your order. We take your comments very seriously and strive to improve our delivery service to avoid any delays or errors. We understand your frustration and are actively working to resolve this issue. We hope you will give us another chance to prove our seriousness and we thank you for your trust. Sincerely, The Chaussures vélo team.
1/5
★☆☆☆☆
I ordered the Scott Boa Lady 2022 model, on 27/08/2022, I received an email from Patricia from cycles et sport customer service telling me that this model was no longer available, and she offered me the 2021 model for 12.01€ less, which I accepted. to date, I have not received a refund for this difference and my invoice has not been rectified, it is the 2022 model whereas I received the 2021 model. waiting for a return
Acheteur Vérifié
purchased on 27/08/2022
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Answer from
Chaussures vélo
Thank you for your comment, you have been charged less than the original price for the price difference between the 2 models, please check again with your bank sportingly
1/5
★☆☆☆☆
My order was not what I expected. So I couldn't use the fasteners.
Acheteur Vérifié
purchased on 16/05/2022
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Answer from
Chaussures vélo
Hello, thank you for sharing your opinion with us. We are sorry that your order did not meet your expectations. We are taking your feedback into account in order to improve and provide you with a better shopping experience in the future. Please do not hesitate to contact us if you have any questions or concerns. Sincerely, The Chaussures vélo team.
1/5
★☆☆☆☆
After opening the parcel post, I noticed that the Speedplay box containing the pedals was not sealed. As the pedals were impeccable, I was not suspicious. A few days later, I noticed that I couldn't adjust the small screws on the shims that set the angular freedom. Had the original shims been replaced, before a store return, mystery? All I had to do was order a new set of shims, a loss of 49.49 euros.
Acheteur Vérifié
purchased on 08/04/2022
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Answer from
Chaussures vélo
Thank you for your feedback. We will contact you as soon as possible.