9.5/10
★★★★★
based on 2751 published reviews

Latest neutral customer reviews

3/5
★★★☆☆
It arrived quickly but I would have liked to have a figurine but tampis
Ludovic P.
Ludovic P.
purchased on 02/08/2024 
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Answer from CHIBI AKIHABARA
Hello,

Thank you for your message! You've participated in an Ichiban Kuji lottery, and as with all lotteries, it's a game of chance where you win something no matter what. Unfortunately, this time our colleague wasn't lucky enough to get you a figurine.

But who knows? Maybe next time, luck will be on your side, and you'll walk away with the jackpot! In any case, we hope you had fun trying your luck in this lottery! ^^

We'll keep our fingers crossed for you next time! 🤞

Have a nice day,
Best regards,
3/5
★★★☆☆
I am satisfied with my order however, the delays in my pre-order are annoying. I understand that Chibi Akihabara depends on these suppliers, but I find it annoying to wait for a given date and not have it respected. The seller should make a commercial offer or something, because waiting an extra 3 months on orders is unacceptable.
Louane M.
Louane M.
purchased on 19/04/2024 
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Answer from CHIBI AKIHABARA
Hello,

Thank you for your feedback! We fully understand your frustration with delays, and we share your disappointment when release dates are not met. Unfortunately, we are entirely dependent on the lead times of our suppliers and manufacturers, who may themselves encounter unforeseen circumstances (production delays, transport, etc.).

We always do our utmost to keep our customers informed as soon as we have more details, but these delays are unfortunately recurrent in the world of figurines and pre-orders.

We hope that, despite the wait, you are satisfied with the product you have received!

Thank you for your patience and understanding.

Have a nice day,
Best regards,
2/5
★★☆☆☆
I've ordered from Chibi several times, and the experience has been less than ideal, particularly in terms of customer service. Out of more than ten orders placed, two bad experiences stand out:- a parcel considered delivered by the postal services and therefore by Chibi, was in fact undelivered. After filing a complaint for theft, no help came from customer service, nothing. In the end, the parcel reappeared two months later, by some magic (but not Chibi's).- More recently, and in order to give the site a second chance after several successful deliveries, I pre-ordered two figurines, available for May 2024. Debit occurred on March 2024. Okay, fine. In May 2024, an automatic e-mail tells me that delivery is finally scheduled for the end of July 2024. The other figurine is available but they won't send it to me, it's linked to the second one by the pre-order status. At the end of July 2024, no news from the site. So I'm forced to write to them. I receive another automatic e-mail telling me that the second figurine, which I've been waiting 6 months for, has once again been postponed until December 2024. Of course, there's no offer to send me the first figurine in the meantime. I finally asked for a refund, which took 30 days! As I write these lines, and since August 7, there's still no refund from Chibi, so I can see that customer service is bad, and business sense is clearly not this site's strong point. If you have any problems, you'll be on your own and no solution will come from them. I'll never order from them again.
Romain V.
Romain V.
purchased on 07/08/2024 
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Answer from CHIBI AKIHABARA
Hello,We understand your disappointment and would like to clarify a few points.out of the 10 orders you have placed with us, only 2 have encountered problems, one of which was in 2020. Since then, you haven't had any problems for 4 years, which shows that these incidents remain the exception.Concerning the problem in 2020, we took all the necessary steps with La Poste at the time, but unfortunately their process can sometimes be extremely lengthy. To say that we did nothing is incorrect, because we did report the anomaly and provided the necessary documentation to try and resolve the situation. Unfortunately, in such cases, customer intervention can sometimes speed things up, which is why we recommend acting quickly alongside our efforts.Regarding your second situation, it seems that you didn't take into account all the information provided in our postponement email. We clearly explained that the delay was due to the manufacturer and that the new release date was provisionally set for the end of 2024, in the absence of more precise information. Unfortunately, some situations are beyond our control, but we always do our best to help you in such situations. We hope this clarifies the situation and remain at your disposal.
3/5
★★★☆☆
Figure arrived in good condition but box and carton very damaged. Box arrived in a small cardboard box with no protection inside. Figurine box folded and dented.
PartReviewer icon
Part
purchased on 08/07/2024 
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to share your feedback. We're sorry to hear that the box and carton of your figurine arrived damaged. We have tried to contact you to get more details and find a solution, but we have not yet received a reply to our last email.We invite you to check your emails and reply to us as soon as possible so that we can solve this problem together. Have a nice day & see you soon on Chibi Akihabara!
3/5
★★★☆☆
Plus:-good price-figure conforms-respects INITIAL deadlinesminus:-Poor protection of the box, which led to its damage-Bad delivery address -Erroneous delivery date change emails
Maxime T.
Maxime T.
purchased on 30/07/2024 
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Answer from CHIBI AKIHABARA
Hello,Thank you for your detailed feedback. We are delighted that you are satisfied with the price and the conformity of the figurine, as well as with the respect of the initial deadlines. However, we regret the inconveniences encountered during delivery: - Protection of the box: We do our utmost to ensure optimal protection of packages. It is disappointing that the box was damaged, and we will take your comments into account to improve our packaging - Delivery address: Concerning the choice of the relay point, we would like to point out that it is DPD who manages the routing of parcels. If the relay point you have selected is full, DPD can redirect your parcel to another relay point nearby. Unfortunately, we have no control over this process. If you have any complaints about the delivery address, we recommend that you contact DPD directly: Notifications of changes to delivery dates are sent by DPD. We have no influence on their communication system. We encourage you to report these problems directly to DPD to avoid similar incidents in the future.For future orders, you may wish to consider using Colissimo if you prefer another delivery method.^^Thank you for your understanding and feedback. We look forward to serving you better in the future.Have a nice day & see you soon on Chibi Akihabara!
2/5
★★☆☆☆
I asked to be delivered to the parcel relay point of my choice, but the parcel ended up at the other end of town with restrictive delivery times. Apart from that, the parcel was top notch.
Last O.
Last O.
purchased on 18/07/2024 
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Answer from CHIBI AKIHABARA
Hello,We understand your frustration with the delivery location. Unfortunately, once the parcel is handed over to the carrier, we no longer have any control over their actions. It is possible that the relay point initially chosen was full and could no longer receive parcels, which would have led the carrier to redirect your parcel to another point.To avoid this type of inconvenience in the future, we recommend that you choose La Poste rather than DPD. We are pleased that you are satisfied with the condition of the parcel and remain at your disposal for any further assistance.Have a nice day 🙂
3/5
★★★☆☆
First figurine bought from you, very satisfied with the figurine but I had a lot of problems with the delivery and the deliveryman...It's a shame, hoping that if I recommend you one day it will go better in terms of delivery ????
Maureen P.
Maureen P.
purchased on 17/07/2024 
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Answer from CHIBI AKIHABARA
Hello,Thank you for your feedback. We are delighted that you like the figurine. Concerning the delivery problems, we understand your frustration. Unfortunately, we have no control over the actions of the carriers after the packages have been sent. We invite you to report any problems directly to DPD so that they can improve their service in your area. To avoid these inconveniences in the future, you can also choose La Poste as the carrier for your next order 🙂 We hope your next experience is trouble-free! Have a nice day & see you soon!
3/5
★★★☆☆
I placed a pre-order over a year ago. The site easily answered my questions and queries about this one, no problem at all. However, compared with other sites, pre-orders take much longer to become available. This poses quite a few problems if you want to be sure of receiving your order without the product passing you by. Even though it's a supplier problem, it's quite stressful. What's more, the refund system is not at all up to scratch. I had to wait more than 3 months after having waited a year for my pre-order (still not shipped) and its cancellation (voluntary on my part) to be reimbursed after having contacted them several times as well as having gone to the japan stand, assuring myself that my order would be reimbursed more quickly. I still had to contact them again and wait a week for my money. That's why I don't recommend this site if you ever pre-order.
ToynightReviewer icon
Toynight
purchased on 23/07/2024 
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Answer from CHIBI AKIHABARA
Hello,Thank you for your detailed feedback. We fully understand the frustration that these pre-order delays can cause, as well as the exceptional refund times, and sincerely apologize for any stress this may have caused.Oniri's liquidation and Taka Corp Studio's move to Plastoy did indeed cause unforeseen delays in our refund processes. Nevertheless, we are delighted that your refund has been finalized and thank you for your patience throughout this period. We are constantly working to improve our service to avoid such inconveniences in the future. We hope you will give us another chance with your future orders! Have a nice day.
2/5
★★☆☆☆
I waited 5 months for my order, but in the end I didn't even get all of it. Disappointed and I will not return to your site.
Jean-sébastien P.
Jean-sébastien P.
purchased on 24/05/2024 
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2/5
★★☆☆☆
The figurine box arrived damaged, whereas the parcel was intact. By this I mean that the box with the figurine was placed in the parcel already damaged by the pieces of tape present. I'm so disgusted that I haven't yet opened the box to check the figurine.
Vanessa A.
Vanessa A.
purchased on 17/05/2024 
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Answer from CHIBI AKIHABARA
Hello,First of all, we would like to express our sincere regret at the damaged state of one of your boxes of figurines. We would have really appreciated it if you had contacted our customer service department as soon as you noticed the problem, as this would have enabled us to intervene quickly to find a solution and rectify the situation to your complete satisfaction.We have sent you a detailed e-mail with the aim of better understanding and resolving the inconvenience you have encountered.Looking forward to your reply by e-mail and in the hope of being able to rectify this situation,Yours sincerely.
3/5
★★★☆☆
My pre-order was forgotten without apology, but quickly made up for anyway.
Moi P.
Moi P.
purchased on 01/01/2024 
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience with us. We would like to clarify that there was no oversight regarding your pre-order. In fact, the figurine arrived at our premises on FRIDAY MARCH 15. When you contacted our customer service department, we informed you on the same day that your order would be dispatched on the following Monday, as there are no weekend dispatches and the carrier had already made its stopover.It's important to stress that when we receive new arrivals, we first process the products before dispatching all pre-orders as soon as possible, which can take some time depending on the quantity of goods received. As a result, your order was dispatched on MONDAY MARCH 18 as per your message and as we had mentioned to you, and we apologize for any confusion or concern this may have caused. Your satisfaction is our priority, and we thank you for your understanding. If you have any further questions or concerns, please do not hesitate to contact us. Have a nice day & see you soon on Chibi Akihabara!
3/5
★★★☆☆
Satisfactory plastic product, but remember to order well in advance (about 4 months) if it's a gift for a special event.
Isabelle B.
Isabelle B.
purchased on 28/02/2024 
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Answer from CHIBI AKIHABARA
Hello,We understand your frustration with the extended wait for your pre-order due to supplier and manufacturer release delays. We share your concern and do our best to fulfill orders on time. Unfortunately, we are limited by our suppliers' delays. We appreciate your understanding and remain at your disposal for any further questions.Have a nice day 🙂
3/5
★★★☆☆
I received a beautiful yuji itadori figurine with very good value for money, moreover the figurine arrived on time, but unfortunately the box was very damaged during transport because the package was poorly protected.
Baptiste B.
Baptiste B.
purchased on 06/03/2024 
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Answer from CHIBI AKIHABARA
Hello,Thank you for your comment and we are delighted that the Yuji Itadori figurine met your expectations in terms of quality and price. However, we sincerely regret that the box was damaged in transit due to insufficient packaging. As stated on our website, it is essential to always make a reservation when a parcel arrives damaged in order to resolve any transport-related issues if this is the case.We take your feedback on board and are committed to improving our protection procedures to avoid such incidents in the future. We value your feedback, and hope to have the opportunity to regain your full satisfaction with future purchases.Have a good day and see you soon on Chibi Akihabara.
2/5
★★☆☆☆
Not very satisfied. My order included a pre-ordered figurine (received months after its release in stores) which was very different from the photo on the website, and of poorer quality (unrecognizable face among other things). So disappointed, I won't be buying any more figurines on the internet: you pay for a product based on the photo provided and you get a much worse one.
Marilys V.
Marilys V.
purchased on 28/02/2024 
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Answer from CHIBI AKIHABARA
Hello,We sincerely regret to learn that your purchasing experience did not meet your expectations. We have taken note of your disappointment regarding the pre-ordered figurine, in particular due to the differences in quality compared to the photo on the website.In order to better understand your situation and resolve any possible problems, we sent you an e-mail on 06/03 requesting more information on the product in question. Unfortunately, we have not yet received a reply from you. It's important to stress that the photos and information we display come from the manufacturer and supplier, over whom we unfortunately have no direct control. If you could take the time to reply to our email, we would be grateful if we could resolve this situation satisfactorily. We would like to assure our customers that we are here to support them throughout their shopping experience.Thank you for your understanding, and we remain at your disposal for any questions or concerns.Looking forward to hearing from you,Have a nice day.
3/5
★★★☆☆
It's not your fault, but waiting 3 months for a figurine to be delivered is too much: it was expected at the end of November and received on February 15.
Bilel B.
Bilel B.
purchased on 12/02/2024 
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Answer from CHIBI AKIHABARA
As you know, the dates indicated are only provisional, they are given by the suppliers and are not always respected. This is due to various reasons: transport problems, economic problems, production delays by the manufacturer...etc. We are well aware that our customers may have to wait a long time for their orders, and it is very important to us that orders are fulfilled on time. However, we are unfortunately powerless against delays from our suppliers and sometimes even manufacturers. Good day to you all.
3/5
★★★☆☆
I received damaged boxes and paint defects on all my figurines... but apart from these inconveniences, the boxes were not overly protected apart from air "cushions" to fill the void.
MadyReviewer icon
Mady
purchased on 29/01/2024 
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Answer from CHIBI AKIHABARA
Hello,We are very sorry for these defects.please open an after-sales ticket on our website so that our customer service can take care of you.an e-mail was sent to you on 05/02 and we have not heard back from you.Thank you very much,Sincerely.
2/5
★★☆☆☆
I was very satisfied at first with my first 2 orders. But lately not at all: I know they are waiting for delivery of pre-orders but I find the time very long each time there is 2 or 3 months difference with the announced date while the physical stores have received the items.....The other time, 2 months after the announced date, I receive an e-mail saying that they won't be delivering the ordered items after all (I've been reimbursed, so it's not a problem, they're legit about it) and now I'm waiting for items that were scheduled for the end of November and still haven't been delivered.... Maybe your supplier needs to be more serious.
Audrey M.
Audrey M.
purchased on 01/11/2023 
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Answer from CHIBI AKIHABARA
Hello,The dates indicated are given by our suppliers and are not always respected, for various reasons: transport problems, economic problems, production delays by the manufacturer...etc.Please believe that we are aware that the wait can be very long for our customers and it is important to us that all orders are honored on time. Unfortunately, this is not our fault, and we're very sorry about it.some stores are importers, so they get their products earlier, but as far as we're concerned, we only work with official suppliers.unfortunately, posting a review won't help matters, and we invite you to contact customer service, who will give you more answers about the status of your pre-orders.what's more, there's an article on our website explaining everything about pre-orders and the delays that affect them: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlBien.
3/5
★★★☆☆
The 3 stars correspond to the lack of protection in the parcels. I ordered 22 figurines, which arrived with a few air bubbles here and there, but no real protection. The box had 4 holes made during transport and some boxes suffered from the lack of bubble wrap for example. Apart from that, everything was perfect and I recommend it.
Maud B.
Maud B.
purchased on 24/01/2024 
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Answer from CHIBI AKIHABARA
Hello,First of all, we're sorry to hear that the boxes of your products arrived damaged.We've taken note of your opinion and we'll do what's necessary to improve the packaging of the products in our parcels.Thank you all the same for your recommendation.Good day to you.
3/5
★★★☆☆
I ordered for the sales and some of the packaging was damaged or even open. Otherwise the discounts were interesting and the shipping fast.
Jessica D.
Jessica D.
purchased on 18/01/2024 
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Answer from CHIBI AKIHABARA
Hello,We are very sorry for this inconvenience. Packages can sometimes suffer shocks during transport, and we try to do our utmost to protect the boxes. Regarding the fact that you think the boxes have been opened, have you contacted customer service and sent photos to discuss the situation? We do not open the boxes, as the product would lose its value, but our customer service team is at your disposal. Best regards.
3/5
★★★☆☆
Parcel arrived a day late and badly protected so one of the boxes was badly damaged and 4 others were partially damaged
Hugo T.
Hugo T.
purchased on 17/01/2024 
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Answer from CHIBI AKIHABARA
Hello,We're very sorry for the inconvenience. Have you contacted our customer service department to report this problem and attach photos? Do not hesitate to open a ticket via our after-sales system, available on our website. Sincerely
3/5
★★★☆☆
Order conforms to what I ordered but I got a figurine as a gift where the support is broken. Otherwise well packaged and protected.
Etienne C.
Etienne C.
purchased on 30/11/2023 
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Answer from CHIBI AKIHABARA
Hello,Following our email exchanges, we were able to clarify the situation. Thank you very much for your help! :)The problem came from a product that was offered, and as we explained to our customer, don't hesitate to contact us to let us know that one of the products has a defect (even if it's offered), our priority is that our customers have products in good condition and not broken or otherwise.Thank you again for your understanding and your feedback,Have a nice day & see you soon!
3/5
★★★☆☆
I wanted to order for a friend and send it directly to her, but it was impossible to send it in her name. I ordered without being logged in, using someone else's email address to send in her name. You could change the delivery address but not the name. What's more, I don't understand why it was pre-ordered, but we saw it earlier, so much the better, but it doesn't look professional. Fortunately, the figurine arrived in good condition.
LydieReviewer icon
Lydie
purchased on 08/11/2023 
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Answer from CHIBI AKIHABARA
Hello,Thank you for your review & for your purchase :)When you make a purchase on our site (with a guest account) for someone else with another name, simply contact our customer service so that they can make the changes for shipping.After checking, we unfortunately found no message from you indicating a desire for a change or otherwise. If you were having trouble ordering from our site because it was your first time, please don't hesitate to contact us. We'd be happy to help you - our customer service team is there for you! Concerning pre-orders, these have provisional dates announced by our suppliers, but this doesn't mean that the products can't arrive earlier or later, we have no control over this. As soon as we receive the products, they are dispatched directly, so as not to keep our customers waiting any longer ^^ Hoping to have been able to give you some answers,Wishing you a nice day,Sincerely.
2/5
★★☆☆☆
Extremely long time to receive my order compared to other stores for the same purchases.badly managed after-sales service complicated to get someone and when you get there they do not do what they tell you on the phone! In short, I won't be going to them again and I don't recommend it.
Jerome F.
Jerome F.
purchased on 17/10/2023 
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Answer from CHIBI AKIHABARA
Hello,First of all, we are very sorry that your experience with our customer service did not satisfy you. Concerning pre-orders, please believe that we are aware that the wait can be very long for our customers and it is important to us that orders are honored on time. For more information on pre-orders, we invite you to read our blog post: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlBien.
3/5
★★★☆☆
The tracking and delivery nothing to complain about, however I received a figurine with a broken hand while the box was in good condition, a spot of glue is settled but it is an inconvenience to avoid.
Leo P.
Leo P.
purchased on 16/10/2023 
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Answer from CHIBI AKIHABARA
Hello,We're sorry to hear that your figurine arrived broken.It can happen that during transport, even with the protections, the figurines inside the boxes move a little and the fragile parts can therefore break.When this happens, our customer service is there to help you, and please do not hesitate to contact us :)Wishing you a good day, Sincerely.
3/5
★★★☆☆
The price is too high for the quality.
XaviiReviewer icon
Xavii
purchased on 13/09/2023 
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Answer from CHIBI AKIHABARA
Hello,Thank you for your feedback. Although we try to maintain very competitive prices throughout our store, in your case, the price indicated for these figurines is the manufacturer's recommended price. What's more, you have benefited from a pack, which is less expensive than if you had bought these two figurines separately. Have a nice day 🙂
3/5
★★★☆☆
Lack of information on pre-order tracking. Quality shipment, well protected
Florian B.
Florian B.
purchased on 19/09/2023 
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience of your order with us.Please let us know what we can do to improve the tracking of pre-orders by sending us an email at [email protected] ^^We remind you that you can see the projected release dates of products directly in your customer area, and that an email is sent if the product is delayed. Wishing you a pleasant day.
3/5
★★★☆☆
On the site itself at the top! The products received were top notch, perfect, and the packaging complied. However, the delivery person or company was pure and utter crap, I don't know if it depends on you, but I just had to say it! delay, bad follow-up, bad delivery notice, and in the end a delayed delivery that ended up in a relay point.
Aurelie C.
Aurelie C.
purchased on 12/09/2023 
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Answer from CHIBI AKIHABARA
Hello,We're sorry that the DPD delivery driver didn't give you your parcel on time. Unfortunately, from the moment the parcel is given to the carrier, we no longer have control over their actions.For future occasions, we invite you to choose another carrier such as Colissimo, but also to report to DPD what happened with your parcel so that it doesn't happen again.Good day to you.
2/5
★★☆☆☆
Delivery time too long
AlexandreReviewer icon
Alexandre
purchased on 21/08/2023 
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Answer from CHIBI AKIHABARA
Hello,We're sorry to hear that you found the delivery time long, but according to the history of your order, it was placed and prepared the day before a weekend. Remember that, depending on your location, it takes between 2 and 4 working days for your order to be delivered. Your parcel was entrusted to the carrier on Friday, and you received it on Tuesday. You have therefore received your parcel within a perfectly normal timeframe :)Wishing you a good day,Sincerely.
2/5
★★☆☆☆
Usually nothing to report, but this time I needed information via customer service. I had to deal with a rare condescension that shocked me. I'll empty my loyalty points next time and move on to another store.
KaelisReviewer icon
Kaelis
purchased on 21/08/2023 
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Answer from CHIBI AKIHABARA
Hello,We're really sorry for the feeling you've experienced.The situation is as follows: you opened a ticket to ask for information about your order, which included a pre-ordered figurine & one that was in stock. Our customer service department replied, trying to give you as much information as possible. The written word can sometimes be misinterpreted, and we are sincerely sorry for this. We wish you a good day.
3/5
★★★☆☆
Half-opened parcel. Fortunately, nothing was missing and everything inside was well protected.
Moisson C.
Moisson C.
purchased on 11/08/2023 
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Answer from CHIBI AKIHABARA
Hello,We're sorry to hear that your parcel arrived in this condition, but we're reassured that nothing is missing! Unfortunately, this is not our fault, as we have no control over the actions of the carriers. When this happens, we advise you to make a reservation with the deliverer, and even contact their services to report the problem encountered.wishing you a good day.