/10
★★★★★
based on 2751 published reviews
★★★★★
based on 2751 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Not serious! figurines pre-ordered 1 and a half years ago for a delivery scheduled 6 months later. since I had no news, I asked for a credit (since there is no refund if you use Paypal) no response .... and as luck would have it, the colli arrived a week after the request!
Willy V.
purchased on 31/05/2023
Translated review
1/5
★☆☆☆☆
I never received the package 🙁
Maily B.
purchased on 30/12/2023
Translated review
Answer from
CHIBI AKIHABARA
Hello,
Unless we are mistaken, the tracking of your parcel indicates that it was delivered to Nice in May. We understand that this can be frustrating and would like to clarify this with you.
We invite you to contact us directly via our ticket system in the "Help" tab on our site so that we can examine your case and provide you with a suitable solution. 🙂
Thank you for your understanding.
Have a nice day,
Best regards,
Unless we are mistaken, the tracking of your parcel indicates that it was delivered to Nice in May. We understand that this can be frustrating and would like to clarify this with you.
We invite you to contact us directly via our ticket system in the "Help" tab on our site so that we can examine your case and provide you with a suitable solution. 🙂
Thank you for your understanding.
Have a nice day,
Best regards,
1/5
★☆☆☆☆
No response to emails despite reminders. Cancellation requests ignored and censorship on social networks when confronted with the facts.
Popolaca
purchased on 11/03/2024
Translated review
Answer from
CHIBI AKIHABARA
Hello,Thank you for sharing your experience, although we are surprised by your feedback. After a thorough search of our archives, we have found no record of correspondence or cancellation requests associated with your email address (last order in 2018 - Delivered). We always strive to respond to all customer queries as quickly as possible, and there appears to have been a misunderstanding in your case.We understand your frustration and would like to rectify this situation immediately. To this end, an e-mail has been sent to the address indicated on Trustpilot, and we are now awaiting your feedback by telephone (07.81.42.04.18.) or e-mail. We are committed to providing you with a positive customer experience and will treat every issue with the necessary care.We hope to have the opportunity to restore your confidence in our service and address your concerns in a satisfactory manner.Looking forward to hearing from you,Sincerely.
1/5
★☆☆☆☆
Figure too small for the price
Guillaume L.
purchased on 02/05/2024
Translated review
Answer from
CHIBI AKIHABARA
Hello,We're sorry to hear that the size of the figurine does not correspond to your expectations. It is important to note that this figurine is part of Bandai's Figuart Zero range, which implies a certain cost due to the quality and reputation of the brand. If the product does not meet your expectations, we strongly encourage you to contact our customer service department. They will be delighted to assist you with a return, exchange or refund in accordance with our policies.We hope this response clarifies the situation and thank you for your understanding.Yours sincerely.
1/5
★☆☆☆☆
I paid a pre-order of 799 EUR with them in 2023.The delivery date is in 1 month.After that, it's 8 months of silence, with no delivery or notification.In 2024, I discovered that this order was still undelivered.I asked about it, was told to cancel the order and waited another month for the refund.In the end, I was refunded 785.17 EUR.I asked why I lost money.I was told that I was the one who cancelled and according to their T&Cs, it's my responsibility and the transaction fees are my responsibility. Definitely a site to avoid. ==============Update================They said I'm not honest because I'm the one who cancelled the order.Yes of course, for an order that's due to be delivered in 1 month, I waited 8 months.Knowing that no one notified me of this situation during that 8 months.And in their GTC there's only customer responsibility, never on their side.For an order that's due to be delivered in 1 month, I waited 8 months.Knowing that no one notified me of this situation during that 8 months.I think that if they don't deliver the product for 10 years and the customer cancels his order, it's still the customer's responsibility.Their sentence made me laugh "If you had been patient a few more times, we could have provided you with news of your pre-order, which has finally been postponed to the end of this year. "They already know that the product will be delivered at the end of this year but they didn't tell anyone.What a bad attitude on their part! Really a site to be avoided.
Poisson
purchased on 29/07/2023
Translated review
Answer from
CHIBI AKIHABARA
Hello,We'd like to clarify a few points about your experience.First of all, please accept our apologies for the inconvenience.It's crucial to clarify that it was you who chose to cancel your order, in full knowledge of the terms of our General Terms and Conditions (GTC), which constitutes a retraction on your part. In accordance with these terms, in the event of withdrawal by the customer, any additional costs associated with the choice of a payment method other than the standard one, such as the Paypal commission, will not be reimbursed. Furthermore, despite the aggressive tone of your messages, our team has always been transparent and courteous. Regarding delivery times, it's important to mention that the pre-order you placed came from the manufacturer Taka Corp Studio. Their company encountered difficulties until the beginning of this year, delaying the release and delivery of your order. These circumstances were beyond our control, and while we understand your frustration, we regret that your review was not entirely honest, as it was you who cancelled your order. If you had been patient a little longer, we would have been able to provide you with news of your pre-order, which was ultimately postponed until the end of this year.Despite this disappointing experience, our team acted with professionalism and respect throughout the process.Sincerely.
1/5
★☆☆☆☆
I've just given the figurine as a gift, and it's got a broken foot, which isn't very good, as you can imagine.
Christopher B.
purchased on 26/03/2024
Translated review
Answer from
CHIBI AKIHABARA
Hello,We are very sorry that you received a damaged product, but we would have liked to have had the opportunity to rectify this situation before you left a review. By not contacting us to report the problem, you have unfortunately ended your experience on a negative note. We are here to help you if you have a problem with your order and we would have been delighted to offer you a solution to replace the damaged product. As indicated in our FAQ, we have a specific procedure for dealing with this type of situation to ensure your satisfaction.we have taken immediate action by sending you an email to resolve this issue.please check your inbox and initiate the procedure indicated. We are here to help you and we are determined to rectify this situation to provide you with a satisfactory shopping experience.We thank you for your understanding and cooperation.Looking forward to hearing from you,Sincerely.
1/5
★☆☆☆☆
16 months of waiting (which I can understand) to receive a figurine on an 11 cm black base!!! which didn't appear on either the site photo or the description. However, Chibi Akihabara offered me to send it back and get my money back... but after 16 months of waiting...
Philippe D.
purchased on 28/02/2024
Translated review
Answer from
CHIBI AKIHABARA
Dear customer,We have read your review on Trustpilot and understand your disappointment at receiving the figurine with an 11-centimeter black base, which was not specified in the supplier's product sheet. We sincerely apologize that this has led to your frustration after a 16-month wait.We would like to assure you that we do our utmost to provide a satisfactory purchasing experience for our customers, and we regret that this situation has tarnished your perception of our service. We understand the importance of details such as product size, and apologize for any confusion this may have caused.It is important to note that visual information and product details are provided to us by our suppliers, (whose information originally comes from the manufacturer) during the process of publishing on our site. Unfortunately, we do not have full control over these aspects prior to product release, as we are not the manufacturers. We have carried out extensive checks on other competing sites and found that the information and photos shared are the same as those we have, but we understand that this does not resolve your disappointment. To remedy the situation, and since we are not satisfied with this product, the best option is to return the figurine within 14 days of receipt of the package, in its original packaging and ensuring that it is well protected. Once we have received the return, we will proceed with a refund or any other solution you deem appropriate. As specified in our e-mail, we are determined to resolve this situation in order to restore your confidence in our service. Customer satisfaction remains our top priority, and we thank you for your understanding. Should you have any further questions or concerns, please do not hesitate to contact us.
1/5
★☆☆☆☆
Ende Februar bekam ich eine Figurenlieferung bestehend aus 6 unterschiedlichen Prize Figuren. Beim Auspacken stellte ich bei 2 Figuren einen Defekt fest. Eine abgebrochene Hand und ein abgebrochenes Accessoire.Also eröffnete ich am 22.02. ein Ticket, schilderte dies und machte vom Schaden jeweils ein Bild. Binnen von wenigen Minuten hatte ich eine Nachricht, ich möchte doch vom Schaden + Karton (von jeder Seite) ein Bild nachreichen. Sofort gemacht und abgesendet.Dann keine Antwort mehr. Am 24. Dann einmal nachgefragt, wie der Status ist.Keine Antwort bis zum 26.Die Antwort bestand dann quasi aus der Nachricht "jemand kümmert sich drum".Am Mittag vom 28. immer noch keine Antwort. Also mal etwas direkter und nachdrücklicher nachgefragt. Antwort bekommen mit "man kümmert sich darum "Am 29. Antwort bekommen, dass man die erste Retoure organisiert hätte (zur Figur mit der abgebrochenen Hand). Man hat auch extra überprüft, ob alles intakt wäre. Ich habe mich bedankt und nachgefragt, was denn mit der anderen Figur ist und ob es da Statusupdates gibt. Keine Antwort bis zum 4.3. Also schon 2 Wochen...Man schrieb, dass man nun auch generell die andere Figur organisiert hat (schickte auch Bilder mit, dass alles heile ist). Aber wo denn da bei meiner was kaputt wäre. Anstelle da im Ticket nochmal meine 11 Bilder und den Eingangstext zu lesen.Ich schickte das Bild vom Defekt also nochmal. Noch am selben Tag schrieb man mir dann, dass man mir nur das intakte Accessoire nun nachsende... Ich fragte gar nicht mehr "warum nicht die ganze Figur"(kann man ohne doch eh nicht verkaufen aber nun ja...). Stattdessen fragte ich "Sie meinen die eine Figur + das Accessoire der anderen?". Und darauf antwortete man mir heute "nein nur das Accessoire". Ich habe da bis jetzt immer sehr gerne bestellt, aber ich habe selten einen so derartig inkompetent, unzuverlässigen und schwer zu erreichenden Support erlebt.Nicht nur steht das alles unter dem selben Ticket, sodass jeder der daran arbeitet alles dazu lesen kann, sondern ich sehr das schon kommen das das einzelne Accessoire hier wieder kaputt ankommt, weil man es einzeln verschickt. Ich habe das noch nicht erlebt, dass eine simple Retoure/Ersatzlieferung so anstrengend in der Korrespondenz und Abwicklung ist. Nach 2 Wochen habe ich nichts. Ich fühle mich nur noch verarscht und als langjähriger Kunde nicht wertgeschätzt. Die noch offene Pre Order wird da meine letzte Bestellung sein.
Jasmin V.
purchased on 26/02/2024
Translated review
Answer from
CHIBI AKIHABARA
Hello,We sincerely apologize for the inconvenience you experienced with your order. We understand your frustration and are sorry that your experience did not live up to your expectations. We greatly appreciate your loyalty as a long-time customer, and deeply regret the difficulties you encountered during the replacement process.We recognize that we were unable to see what the problem really was, the interlocking parts seen in the photos created confusion and delayed the replacement process, we sincerely apologize for any misunderstanding that may have occurred.We take these concerns very seriously, and are actively working to improve our internal processes to avoid such situations in the future. Your feedback is extremely valuable to us, and we assure you that we are implementing corrective measures to ensure better communication and quicker resolution of any issues.Regarding the management of the replacement of your figurines, our department has taken the necessary steps. Once again, we sincerely apologize for any inconvenience this may have caused. We appreciate your understanding and patience during this time. If you have any further questions or concerns, please do not hesitate to contact us directly so that we can quickly resolve any outstanding issues.Thank you for giving us the opportunity to rectify this situation, and we look forward to providing you with a positive customer experience in the future.Sincerely.
1/5
★☆☆☆☆
Poor quality item and nothing to do with the description
Soraya K.
purchased on 08/02/2024
Translated review
Answer from
CHIBI AKIHABARA
Hello,We are very sorry that the product you have chosen is not suitable for you. We are a little puzzled because from what we can see on the product sheet, it clearly indicates that this product is a model, so you could not have the quality of a PVC figurine ... An email was sent by our team on 14/02 for more information on this subject. On the one hand, to improve our communication if it wasn't well presented, but also so that our customer service can help you, because you have the possibility of returning a product if it doesn't suit you, and that's what our after-sales service is there for :)Unfortunately, we haven't had any message from you concerning your order or a request for a return... We therefore invite you to open an after-sales ticket on our site, indicating the reference number of your order. We look forward to hearing from you.
1/5
★☆☆☆☆
After 5 months of waiting without any news (I'm not counting the 3 months of pre-ordering, but after those 3 months, I tried to contact them without success to get any news), the parcel was finally dispatched during my vacations. Having opted for parcel delivery, I had a deadline for collecting it, but I didn't get back in time. After finally managing to contact Chibi Akihabara by e-mail (no answer on the phone and impossible to leave a message), they told me that I could have asked to postpone delivery on receipt of the e-mail announcing shipment, as they could then delay departure from their warehouse. Except that this was not specified in the first e-mail (no link to carry out the action), and that I received the e-mail notifying me of the departure from the warehouse within a minute of the first e-mail (so in practice, it was impossible to request a delay in delivery). They also assured me that they had replied to my first e-mail requesting news, but I had no trace of this (and at the time, I had been watching my spam for quite some time). Maybe I missed it, but Chibi Akihabara didn't provide me with any proof of this reply (it's a bit easy to just say "we had replied"). The next step was independent of Chibi Akihabara, but neither DPD nor the parcel relay (unreachable) could do anything to keep my parcel any longer. The parcel finally went back to Chibi Akihabara, who didn't let me know when it arrived again. I had to send them several emails to get news, even though they had said they would let me know, so I waited another month and a half. After paying shipping costs (understandable, but not very commercial in view of my experience), I finally received my parcel (hurrah!).Incidentally, the figurine is of good quality and conforms to the description. But the quality of service and communication at Chibi Akihabara needs to be reviewed. In my opinion, the main point for improvement is to offer a real possibility to postpone or schedule delivery, especially when we're talking about this kind of package where you don't know the availability date in advance. For example, when you have finally received the pre-ordered product, a delivery date could be predefined on your side, but a warning e-mail could be sent to the customer to give them the opportunity to plan delivery (and without a response within a certain time, the predefined date would be used for delivery). You could also provide a link in your first shipping notification e-mail, so that you can actually postpone delivery if the customer so wishes.
Cécile
purchased on 16/10/2023
Translated review
Answer from
CHIBI AKIHABARA
Hello,First of all, we're very sorry that your experience with your order didn't go as planned. This kind of situation is quite rare.After hearing your opinion, our customer service department sent you an email to clarify things with you.Please believe that our priority is to satisfy our customers and to respond to everyone as soon as possible. Our customer service team has also sent you proof of our response to your ticket. As you know from our customer service, we would like to thank you for your suggestions, as we are currently working on setting up a system to remedy this lack of information and perhaps improve it with the ideas you have submitted to us.We apologize once again for the inconvenience caused,Wishing you a nice day,Sincerely.
1/5
★☆☆☆☆
Usually satisfied but this time not at allOrder placed in March. I asked for Colissimo to be sent to a relay point but it was sent by DPD to my home and to the address of the relay point, so they refused the parcel and I had to wait a month to finally get my parcel and then the figurine broke and I had to wait another 3 months to send it back. Now customer service insists on sending the figurine back to me via DPD but I have nothing but problems with them. I want it sent back via Colissimo point relais as I requested when placing the order. Thank you for respecting customer choice. Maybe Colissimo parcels are handled by DPD in Belgium but they are deposited in a "Colissimo" point relay if you send by DPD my point relay does not take parcels sent in "DPD" (by the carrier itself).
Sophie
purchased on 06/03/2023
Translated review
Answer from
CHIBI AKIHABARA
Hello,We're very sorry that you had a bad experience with this order.According to the history we have concerning this situation:First of all, our customer service explained to you why your order was sent the first time by DPD, this one had passed a certain price, and this carrier is more adapted in these cases. The relay point then refused the parcel because it was too bulky, so it was returned to us. When this happens, an after-sales service request is made to our suppliers, but it can take a long time for the figurines to be exchanged, and our customer service department has warned you on this point.Concerning the shipment of the new figurine, we would like to remind you that we are in no way responsible for the actions of the carriers. Unfortunately, we have no control over the moment the package is entrusted to them, so it's not our fault if the courier doesn't show up. In addition, as our customer service department has informed you, you are not a resident of France, and therefore, when your parcel is entrusted to Colissimo, it must be passed on to another carrier in your country, which in your case is often DPD.We had taken your choice into account, only Colissimo works this way, and once again it's not our fault. From the numerous exchanges you had with our customer service, whether by telephone or e-mail, you already had all this information in your possession. Please believe that we are very sorry about this situation, and that we would have preferred it to have happened as usual: without any problem.Hoping to have clarified the problem concerning your order,Sincerely.
1/5
★☆☆☆☆
Figure pre-ordered 2 years ago, debited the next day. 18 months delay on the release of the figurine due to the manufacturer. No problem. The figurine has now been out for 3 months and still nothing. In one of my many messages to support, I learn today that the supplier still doesn't have the product in stock. And WORSE! My money (we're talking 360 here) has been working for Chibi-Akibahara for 2 years. How many customers are like me? I have now asked for a cancellation and a refund following this news. I'm waiting for them to get back to me.
Alf
purchased on 11/09/2023
Translated review
Answer from
CHIBI AKIHABARA
Hello, after checking with customer service, it seems that there has been some confusion, and we're very sorry about that. The situation is as follows: you have ordered a pre-ordered figurine which has been postponed by our suppliers on numerous occasions, which is unfortunately not our fault. You contacted our customer service department, who informed you that for the moment we had no information from our supplier and that we would contact them to find out more. And that's certainly where the confusion arose: you assumed on your own that we'd never get it. But we had confirmation from our supplier that we would receive it within the next two weeks. Following this, customer service indicated in their reply that suppliers do not notify us when a product is delayed, or if it is about to arrive. We ourselves have to request information on a particular product before we can pass it on to you. As a result, since you requested a cancellation with refund, your order was cancelled (which is a pity, since we're going to receive the figurine), and you were refunded. We are, once again, sincerely sorry that you have misunderstood your exchanges with our customer service department, the written word can often be misinterpreted, it happens. We wish you a good day.
1/5
★☆☆☆☆
I have made a complaint following receipt of a figurine with defects. I was told that the figurine could not be replaced by the same model, even though the website showed that it was in stock. Still no reply. Very disappointed, I'm not starting a collection of damaged figurines...
Véronique L.
purchased on 19/07/2023
Translated review
Answer from
CHIBI AKIHABARA
Hello,We're very sorry for the inconvenience. We can confirm that this figurine is not in stock, it was an error if it still appeared on the site. We are aware that products can have manufacturing defects, which is why if we had had the product in stock, we would have exchanged it directly as we usually do.In addition, our customer service department has offered you a 10% discount voucher on a future order as a gesture of goodwill following the defect found or an exchange with another product.Our customer service department responded today to your ticket, thank you for providing a response so that we can do what is necessary.Sincerely.M.A.J.: Unfortunately, we never received a response from this customer following our message.
1/5
★☆☆☆☆
This is a criminal shop, who's saying that he delivered the order but never did it. I have to use PayPal refund method to refund the money. Crazy Freak never again! YOU ARE LIERS AND NOTHING ELSE! WAITING FOR DELIVERY YOUR OWN STUFF KNOWING THAT NOBODY IS PICKING UP YOUR NON DELIVERY IS NONSENSE TO WAIT FOR THE REFUND. STOP LIERS JUST STOP IT YOU NEVER DELIVERED IT NEVER! YOU HAVE TO REFUND IT RIGHT NOW! you refuse to refund and PayPal gives me my money back, you are scam and criminals. I never saw that package so it's was never delivered and you waiting for your own stuff to be returned and you ignoring all my messages. I bought the item at ebay and deleted my account at your crap website, never order again from your nonsense.
Sreten T.
purchased on 02/05/2023
Translated review
Answer from
CHIBI AKIHABARA
Hello !We are sincerely sorry for this inconvenience.The situation is as follows according to the tracking of your package: your package was presented to you by the delivery person twice, and was available at a relay point between these two attempts (from 26.04.2023 to 05.05.2023).As a result, you had the possibility of being able to pick it up at a relay point, or to receive it at home following the emails and messages that the DPD carrier sent you.Since you have not recovered your package, it is therefore returned to the sender (us).You asked us for a refund, and opened a PayPal dispute from the start while the package was still in a relay point. We cannot issue refunds until the package has returned to our premises.Rest assured, as soon as we have your package (currently being returned) on our premises, your refund will be made.You will understand, I hope, that our customer service could not accede to your refund request at that time, until the parcel was returned to our premises. This will be done when we have received the package.We are at your entire disposal if you need more information.Best regards.UPDATE: We have received the return package, as a result we have made the refund. Our customer service has responded to all your messages, even the most violent, as in your opinion on Trustpilot.
1/5
★☆☆☆☆
Excessive delay
Arthur L.
purchased on 16/05/2023
Translated review
Answer from
CHIBI AKIHABARA
Hello,We're sorry to hear that your experience was not entirely satisfactory.The situation is as follows: your order consisted of a pre-ordered product scheduled for release in April, or May at the latest. This product arrived at our premises on 15/05 and was dispatched to you as soon as it was received, as indicated by our customer service department.Please note that the date indicated on the counter does not mean that the figurine will be delivered to you on that day, or that it will arrive at our premises on D-day. For more information on pre-orders, please read the dedicated article on our blog: https://chibi-akihabara.com/fr/actualites/post/en-attente-de-livraison-fournisseur-.htmlNous We thank you for your purchase and remain at your disposal for any further information you may require.
1/5
★☆☆☆☆
Broken figurine
Tony B.
purchased on 28/02/2023
Translated review
Answer from
CHIBI AKIHABARA
Hello,We are very sorry that your figurine arrived broken.as the customer service has informed you: we have made a service request to our supplier to replace your figurine and the delay is a little long.It is regrettable that you have already noted when the process has just been launched ... We will get back to you as soon as we have a return from our supplier regarding this figurine exchange.Sincerely.
1/5
★☆☆☆☆
I bought four Demon Slayer miniatures (Tanjiro, Nezuko, Zenitsu and Inosuke) from Furyu at the Made in Asia at the end of the convention on Sunday 05/03, each for 25. Happy to return home with my four boxes, I was shocked to see that my Nezuko and Tanjiro figures were broken and wrapped in bubble wrap. Tanjiro's arm notch was broken in the shoulder, and I had to repair it with strong glue. Nezuko's flames had been glued back into her hand (traces of glue) and not in the right direction, so the figure's structure wasn't stable. So I was really disappointed to end my day with a disappointing purchase. Fortunately, the Zenitsu and Inosuke figurines were in very good condition. But hey, 50 of disappointment, it's very expensive for little 7cm high figurines.P.S. : I glued the figurines back together myself because I bought them on the spot (so not on your site, so no reference number), couldn't post photos to confirm my statements, and having seen the other comment from Baptiste Deroeux's Made in Asia purchase about your marketing professionalism (supposedly, one of your salesmen said you had the lowest prices, when clearly you didn't, you just had the figures I wanted), I had absolutely no expectation of receiving a refund or exchange from you, and you confirm this with your review below.
Linda K.
purchased on 05/03/2023
Translated review
Answer from
CHIBI AKIHABARA
Hello,We are sorry to hear that these two figurines are broken. It can happen that during transport, the figurines inside the boxes move a little and the fragile parts can therefore break. However, it's strange that these two figurines should be, as you say, "repackaged in bubble wrap" & "glued back together", as we only sell official new products. Since you didn't contact our customer service before repairing them, we won't be able to offer you an exchange... UPDATE: Even if you don't have a part number, you can still open a service ticket on our website. We do everything we can to help our customers, even those we meet at trade fairs, so please don't hesitate to contact us! In your case, we can do nothing more, because in order to be able to do what's necessary (exchange or other), the figurines must remain in their original condition and not have been modified in any way (glued back together, for example), so that we can notify the supplier concerned that the figurines are damaged. As everywhere else, you'll find more expensive products in one store, and cheaper ones in another. On our stands, we don't force you to buy, and visitors can choose where they buy their figurines. Best regards.
1/5
★☆☆☆☆
1 Item was unavailable: but as payment was made = choice between another item or a voucher (valid only for 1 year, which was not specified when the choice was made): I don't like this practice because I don't necessarily want or need to buy again. No refund possible even though the item was marked available at the time of ordering!
Lionel A.
purchased on 02/02/2023
Translated review
Answer from
CHIBI AKIHABARA
Hello,We are sorry that this experience did not correspond to your expectations.after taking note of your case, the concerned service proposed you several options concerning the article which was not available any more, following which, you chose to take the credit note.if these options did not suit you, it was enough for you to answer us and to announce it. We are very attentive to our customers' needs, and we want them to be satisfied. That's why a request for a refund would have been possible, but you didn't come forward after our last e-mail on February 2.
1/5
★☆☆☆☆
I still don't have my parcel
Justin A.
purchased on 11/01/2023
Translated review
Answer from
CHIBI AKIHABARA
Hello,We are sorry, as customer service has explained, we have opened an investigation with the carrier and we are still waiting for a response from him. We understand your disappointment, and it is regrettable that the carrier's error should penalize us when the investigation is still not complete...Sincerely.
1/5
★☆☆☆☆
Broken figurine so far not serious not their fault but the customer service that does not respond (automatic mail) I respond to their request for information but then I receive the automatic mail again he's fucking with me
Yannic D.
purchased on 18/12/2022
Translated review
Answer from
CHIBI AKIHABARA
Hello,We apologize for the inconvenience. The second email we received was sent by mistake by customer service. The after-sales service will contact you shortly regarding your concern.
1/5
★☆☆☆☆
I placed an order and I don't receive the confirmation email. I don't see my order either. I paid 90 euros.
Gwen
purchased on 06/12/2022
Translated review
Answer from
CHIBI AKIHABARA
Hello,We have received all your messages on our customer service which replied that there was no order or payment made in your name to our knowledge. Can you send your proof of payment to our customer service? We don't do after-sales service on Trustpilot...Have a nice day.
1/5
★☆☆☆☆
I ordered 2 figurines, one with the Christmas offer, and when I received them I only received one figurine and not the 2. And it's been 2 weeks since I sent an email to customer services telling me that they're going to check with the carrier and I still have no answer. This is not normal
Geoffrey Z.
purchased on 17/11/2022
Translated review
Answer from
CHIBI AKIHABARA
Hello,We're sorry, but we're still waiting for a reply from the carrier. The customer service will contact you as soon as we have a return from them.wishing you a good day.cordially.
1/5
★☆☆☆☆
I haven't received my order. I know it's mostly the delivery company's fault, but the result is that I've paid almost 200 for figurines that may not arrive before Christmas... My sons are waiting for their presents... Thank you in advance for your follow-up...
Anne-sophie R.
purchased on 14/11/2022
Translated review
Answer from
CHIBI AKIHABARA
Hello,We understand your disappointment, but indeed, when there is a problem during delivery, it is not our fault... Following your exchanges with our customer service department, an investigation has been opened with the carrier, as we indicated to you. We will have answers between 28/11 and 16/12. Please do not hesitate to contact us again in the next few days.wishing you a pleasant day.best regards.
1/5
★☆☆☆☆
Arrived broken, the site does not respond to the dispute...
Gaetan R.
purchased on 22/11/2022
Translated review
Answer from
CHIBI AKIHABARA
Hello,After your numerous exchanges with customer service, it seems that you wish to keep the figurine in its original condition. We have responded to your complaint, and don't worry, customer service will get back to you shortly. Wishing you a pleasant day.
1/5
★☆☆☆☆
Philippe M.
purchased on 31/10/2022
Translated review
Answer from
CHIBI AKIHABARA
Hello,We are sorry to hear that your package did not arrive on time, however, the actions of the carrier are beyond our control ... Wishing you a good day.
1/5
★☆☆☆☆
I pre-ordered an article in October 2021, for August 2022. My article didn't arrive until October 27, 2022. More than 2 months late! And I don't really care if it's "normal". It's not normal! When you set a deadline, you stick to it. Of course, a moderate delay is understandable. But this isn't reasonable! It's just unbelievably unprofessional. You might as well not give a deadline if you're not going to meet it anyway! What's more, this isn't the first time I've seen this kind of problem, which CLEARLY indicates a redundancy that's anything but acceptable. In conclusion, I won't be spending my money with your company again. I'll go to more competent people, to whom I'll be happy to give my money!
Ludo
purchased on 27/10/2022
Translated review
Answer from
CHIBI AKIHABARA
Hello,We're sorry to hear that you're unhappy with your order. Concerning the delay of your order, unfortunately, we have no control over the delivery times of our suppliers and cannot foresee their delays if any. The date indicated on the pre-orders is for information only and can be modified at any time by the supplier. The date indicated on pre-orders is for information only and may be changed at any time by the supplier.
1/5
★☆☆☆☆
I still haven't received my parcel from DPD because I'm not at home and no one is coming.
Jocelyn B.
purchased on 17/10/2022
Translated review
Answer from
CHIBI AKIHABARA
HelloWe are sorry for this inconvenience. Unfortunately, we are not responsible for the delivery people who are dependent on their company. We use their service, but we have no control over their actions. On the other hand, their behavior penalizes us, since we only receive a red star. However, if the situation is still not resolved, I invite you to contact customer service, indicating the reference number of your order and the problem encountered. Sincerely
1/5
★☆☆☆☆
Figurine broken and still no customer return on my request!
Pierre N.
purchased on 12/10/2022
Translated review
Answer from
CHIBI AKIHABARA
HelloYou opened a ticket on 19/10/2022 at 16h33. I have in front of me my colleague's reply sent on 20/10/2022 at 14h50 asking you various questions and indicating: wait for a reply from you. However, following this ticket number 9003, I have no reply from you in the history. Have you replied to my colleague via the e-mail address or by contacting her via the telephone number indicated on Truspilot? If not, please contact customer service and reply to the ticket.
1/5
★☆☆☆☆
Pk because to arrive broken I await the new part which is not yet left
Sebastien B.
purchased on 26/09/2022
Translated review
1/5
★☆☆☆☆
I ordered a figurine for my nephew's birthday and asked for it to be delivered to the store. Unluckily, it was closed for vacations, but the shipping company reported that it had been delivered. I found out from the website that they had contacted the company, so I had to pay the shipping costs a second time. I finally received my order, although it took a little over a month to get it, so I'll be able to give the figurine as a present for his birthday, even if he passed away a few weeks ago. Although the site offers a nice selection of products, this is the first and last time I'll be buying there.
Anonyme
purchased on 11/07/2022
Translated review
Answer from
CHIBI AKIHABARA
Hello, As indicated by e-mail, your parcel was returned to us because no one came to collect it at the collection point. It remained there from July 21 to 30. The carrier contacted you on July 22nd and 24th to inform you of the availability of the parcel at the pick-up point, and you also received an e-mail from us informing you that your order had been dispatched on July 19th. You contacted us on August 23rd to inform us of the non-receipt of your parcel, i.e. one month later. Knowing that the error did not come from our company, nor from the carrier, it seems normal to me to ask you to contribute to the cost of returning the parcel at the rate of 5.90 euros.Sincerely.