/10
★★★★★
based on 2751 published reviews
★★★★★
based on 2751 published reviews
Latest customer reviews
5/5
★★★★★
Good site, good choice, the package is well prepared for transport. I recommend it.
Nathalie
purchased on 05/03/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your positive review and recommendation! Have a nice day & see you soon on Chibi Akihabara!
5/5
★★★★★
Very fast delivery (48H) as soon as the item is available! Well packed parcel, item conforms to the pre-order.
Carine
purchased on 27/02/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your trust and your positive feedback. 😀 Have a nice day & see you soon on Chibi Akihabara!
5/5
★★★★★
I received my order very quickly, one day before the expected date, against signature. The figurine is well protected and in perfect condition. This is my first order on the site but I had already bought one of their figurines at Japan Expo, they are very professional, I recommend them.
Lau J.
purchased on 07/03/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your order and for your positive feedback. :DNWe are pleased that your order arrived quickly and in perfect condition. The protection of our products is a priority for us. Thank you for your recommendation and your confidence. Have a nice day & see you soon on Chibi Akihabara!
5/5
★★★★★
100% Recommends.reliable website, original, high quality products at a great price. Fast home delivery, I recommend it 100%.
Oda V.
purchased on 09/03/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for sharing your positive experience and for your recommendation :DPassz une bonne journée & à bientôt sur Chibi Akihabara!
5/5
★★★★★
EXCELLENT 100% RECOMMEND. Reliable website, original, high quality products at a great price. Fast home delivery, 100% recommend.
Guer
purchased on 07/03/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for sharing your experience and for your recommendation :DPassz une bonne journée & à bientôt sur Chibi Akihabara!
5/5
★★★★★
This is the first time I've ordered from this site and frankly I'm not disappointed, the prices are reasonable but the best thing is to buy 2 figurines if you want to take advantage of free delivery. Otherwise I highly recommend
Romain L.
purchased on 05/03/2024
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Answer from
CHIBI AKIHABARA
Hello, Thank you for your review & recommendation! 😀 We're delighted that your first shopping experience on our site lived up to your expectations.Have a nice day & see you soon on Chibi Akihabara!
5/5
★★★★★
Customer service is always there! Fast delivery ^^
Christopher
purchased on 06/03/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your feedback about our customer service and we are delighted to hear that it lived up to your expectations! :DNThank you for your confidence and we hope to satisfy you even more with your next purchases. Have a nice day & see you soon on Chibi Akihabara!
5/5
★★★★★
Perfect, fast delivery and arrived in perfect condition
Client
purchased on 05/03/2024
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Answer from
CHIBI AKIHABARA
Hello,We are pleased that your order was shipped quickly and arrived in perfect condition. Have a nice day & see you soon 😀
5/5
★★★★★
The products were received as soon as possible and the staff are very helpful and pleasant on the phone. Thank you very much!
Tc
purchased on 27/02/2024
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Answer from
CHIBI AKIHABARA
Hello,We are delighted that you received your products quickly, and thank you for your compliments on the availability and friendliness of our staff. We appreciate your positive feedback and remain at your disposal for any future requests. Thank you for being part of our community, and see you soon! ^^
1/5
★☆☆☆☆
16 months of waiting (which I can understand) to receive a figurine on an 11 cm black base!!! which didn't appear on either the site photo or the description. However, Chibi Akihabara offered me to send it back and get my money back... but after 16 months of waiting...
Philippe D.
purchased on 28/02/2024
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Answer from
CHIBI AKIHABARA
Dear customer,We have read your review on Trustpilot and understand your disappointment at receiving the figurine with an 11-centimeter black base, which was not specified in the supplier's product sheet. We sincerely apologize that this has led to your frustration after a 16-month wait.We would like to assure you that we do our utmost to provide a satisfactory purchasing experience for our customers, and we regret that this situation has tarnished your perception of our service. We understand the importance of details such as product size, and apologize for any confusion this may have caused.It is important to note that visual information and product details are provided to us by our suppliers, (whose information originally comes from the manufacturer) during the process of publishing on our site. Unfortunately, we do not have full control over these aspects prior to product release, as we are not the manufacturers. We have carried out extensive checks on other competing sites and found that the information and photos shared are the same as those we have, but we understand that this does not resolve your disappointment. To remedy the situation, and since we are not satisfied with this product, the best option is to return the figurine within 14 days of receipt of the package, in its original packaging and ensuring that it is well protected. Once we have received the return, we will proceed with a refund or any other solution you deem appropriate. As specified in our e-mail, we are determined to resolve this situation in order to restore your confidence in our service. Customer satisfaction remains our top priority, and we thank you for your understanding. Should you have any further questions or concerns, please do not hesitate to contact us.
5/5
★★★★★
Perfect delivery even if delivered to your home instead of the chosen parcel relay.
Martial D.
purchased on 05/03/2024
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Answer from
CHIBI AKIHABARA
Hello,We're sorry for any inconvenience caused by the change in delivery address, but we're delighted that your parcel arrived in perfect condition despite this. We'll take note of this and investigate what happened so that this hassle doesn't happen again. We take note of this and will investigate what happened so that this problem does not recur in the future.Bonne journée & à bientôt sur Chibi Akihabara 😀
5/5
★★★★★
Delivered on time for a birthday party. Thanks to you, the item is top notch.
Eranoc
purchased on 01/03/2024
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Answer from
CHIBI AKIHABARA
Hello,We are delighted to have been able to contribute to a successful birthday. Thank you for your review, and we're glad the article met your expectations.Have a nice day & see you soon! 😀
5/5
★★★★★
Fast service, good quality figurines, affordable prices
Gregoire P.
purchased on 05/03/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your compliments on our fast service, the quality of our figurines, and our affordable prices. Have a nice day & see you soon on Chibi Akihabara! 😀
5/5
★★★★★
Although there was a delay with the pre-orders, the figurines arrived in very good condition and are magnificent. I'm super happy and the little surprise gifts (Christmas time) are adorable?
Delphine M.
purchased on 04/03/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your feedback! :DNWe are delighted that the figurines arrived in very good condition and that you like them. ^^Happy day & see you soon!
4/5
★★★★☆
Nickel as usual my pre-ordered figurine arrived safely.
Marie-c
purchased on 28/02/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars 😀 Wishing you a pleasant day.
5/5
★★★★★
Great experience. Parcel always well protected.
Anthony F.
purchased on 28/02/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your review! We appreciate your positive feedback about your experience and the protection of your parcels.Good day to you & see you soon!
3/5
★★★☆☆
Satisfactory plastic product, but remember to order well in advance (about 4 months) if it's a gift for a special event.
Isabelle B.
purchased on 28/02/2024
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Answer from
CHIBI AKIHABARA
Hello,We understand your frustration with the extended wait for your pre-order due to supplier and manufacturer release delays. We share your concern and do our best to fulfill orders on time. Unfortunately, we are limited by our suppliers' delays. We appreciate your understanding and remain at your disposal for any further questions.Have a nice day 🙂
3/5
★★★☆☆
I received a beautiful yuji itadori figurine with very good value for money, moreover the figurine arrived on time, but unfortunately the box was very damaged during transport because the package was poorly protected.
Baptiste B.
purchased on 06/03/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your comment and we are delighted that the Yuji Itadori figurine met your expectations in terms of quality and price. However, we sincerely regret that the box was damaged in transit due to insufficient packaging. As stated on our website, it is essential to always make a reservation when a parcel arrives damaged in order to resolve any transport-related issues if this is the case.We take your feedback on board and are committed to improving our protection procedures to avoid such incidents in the future. We value your feedback, and hope to have the opportunity to regain your full satisfaction with future purchases.Have a good day and see you soon on Chibi Akihabara.
5/5
★★★★★
Impec as usual.
Anthony
purchased on 27/02/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your loyalty & your opinion! :DBay to you & see you soon!
4/5
★★★★☆
Pre-order purchase, item available two and a half months after order...a bit long for a Christmas present. Corresponds to the order, delivery by parcel relay.
Paget
purchased on 27/02/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for sharing your pre-order experience. We understand your disappointment about the late availability of the item, especially when it is a Christmas gift. Advertised lead times for pre-orders are set by our suppliers and the manufacturer, but unfortunately they are not always met due to various factors such as transportation, economic issues, or production delays.We are aware that prolonged waiting can be frustrating for our customers, and we sincerely apologize for any inconvenience this may have caused. We would like to assure our customers that we do our utmost to fulfill orders on time. Your understanding is important to us, and we appreciate your patience. Thank you for your confidence, and we hope to have the opportunity to offer you a smoother shopping experience for your next orders.Have a nice day & see you soon!
1/5
★☆☆☆☆
Ende Februar bekam ich eine Figurenlieferung bestehend aus 6 unterschiedlichen Prize Figuren. Beim Auspacken stellte ich bei 2 Figuren einen Defekt fest. Eine abgebrochene Hand und ein abgebrochenes Accessoire.Also eröffnete ich am 22.02. ein Ticket, schilderte dies und machte vom Schaden jeweils ein Bild. Binnen von wenigen Minuten hatte ich eine Nachricht, ich möchte doch vom Schaden + Karton (von jeder Seite) ein Bild nachreichen. Sofort gemacht und abgesendet.Dann keine Antwort mehr. Am 24. Dann einmal nachgefragt, wie der Status ist.Keine Antwort bis zum 26.Die Antwort bestand dann quasi aus der Nachricht "jemand kümmert sich drum".Am Mittag vom 28. immer noch keine Antwort. Also mal etwas direkter und nachdrücklicher nachgefragt. Antwort bekommen mit "man kümmert sich darum "Am 29. Antwort bekommen, dass man die erste Retoure organisiert hätte (zur Figur mit der abgebrochenen Hand). Man hat auch extra überprüft, ob alles intakt wäre. Ich habe mich bedankt und nachgefragt, was denn mit der anderen Figur ist und ob es da Statusupdates gibt. Keine Antwort bis zum 4.3. Also schon 2 Wochen...Man schrieb, dass man nun auch generell die andere Figur organisiert hat (schickte auch Bilder mit, dass alles heile ist). Aber wo denn da bei meiner was kaputt wäre. Anstelle da im Ticket nochmal meine 11 Bilder und den Eingangstext zu lesen.Ich schickte das Bild vom Defekt also nochmal. Noch am selben Tag schrieb man mir dann, dass man mir nur das intakte Accessoire nun nachsende... Ich fragte gar nicht mehr "warum nicht die ganze Figur"(kann man ohne doch eh nicht verkaufen aber nun ja...). Stattdessen fragte ich "Sie meinen die eine Figur + das Accessoire der anderen?". Und darauf antwortete man mir heute "nein nur das Accessoire". Ich habe da bis jetzt immer sehr gerne bestellt, aber ich habe selten einen so derartig inkompetent, unzuverlässigen und schwer zu erreichenden Support erlebt.Nicht nur steht das alles unter dem selben Ticket, sodass jeder der daran arbeitet alles dazu lesen kann, sondern ich sehr das schon kommen das das einzelne Accessoire hier wieder kaputt ankommt, weil man es einzeln verschickt. Ich habe das noch nicht erlebt, dass eine simple Retoure/Ersatzlieferung so anstrengend in der Korrespondenz und Abwicklung ist. Nach 2 Wochen habe ich nichts. Ich fühle mich nur noch verarscht und als langjähriger Kunde nicht wertgeschätzt. Die noch offene Pre Order wird da meine letzte Bestellung sein.
Jasmin V.
purchased on 26/02/2024
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Answer from
CHIBI AKIHABARA
Hello,We sincerely apologize for the inconvenience you experienced with your order. We understand your frustration and are sorry that your experience did not live up to your expectations. We greatly appreciate your loyalty as a long-time customer, and deeply regret the difficulties you encountered during the replacement process.We recognize that we were unable to see what the problem really was, the interlocking parts seen in the photos created confusion and delayed the replacement process, we sincerely apologize for any misunderstanding that may have occurred.We take these concerns very seriously, and are actively working to improve our internal processes to avoid such situations in the future. Your feedback is extremely valuable to us, and we assure you that we are implementing corrective measures to ensure better communication and quicker resolution of any issues.Regarding the management of the replacement of your figurines, our department has taken the necessary steps. Once again, we sincerely apologize for any inconvenience this may have caused. We appreciate your understanding and patience during this time. If you have any further questions or concerns, please do not hesitate to contact us directly so that we can quickly resolve any outstanding issues.Thank you for giving us the opportunity to rectify this situation, and we look forward to providing you with a positive customer experience in the future.Sincerely.
4/5
★★★★☆
You always answered my questions, even if I was a bit insistent...
Ines
purchased on 28/02/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
2/5
★★☆☆☆
Not very satisfied. My order included a pre-ordered figurine (received months after its release in stores) which was very different from the photo on the website, and of poorer quality (unrecognizable face among other things). So disappointed, I won't be buying any more figurines on the internet: you pay for a product based on the photo provided and you get a much worse one.
Marilys V.
purchased on 28/02/2024
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Answer from
CHIBI AKIHABARA
Hello,We sincerely regret to learn that your purchasing experience did not meet your expectations. We have taken note of your disappointment regarding the pre-ordered figurine, in particular due to the differences in quality compared to the photo on the website.In order to better understand your situation and resolve any possible problems, we sent you an e-mail on 06/03 requesting more information on the product in question. Unfortunately, we have not yet received a reply from you. It's important to stress that the photos and information we display come from the manufacturer and supplier, over whom we unfortunately have no direct control. If you could take the time to reply to our email, we would be grateful if we could resolve this situation satisfactorily. We would like to assure our customers that we are here to support them throughout their shopping experience.Thank you for your understanding, and we remain at your disposal for any questions or concerns.Looking forward to hearing from you,Have a nice day.
5/5
★★★★★
Compliant product with very careful packaging.
Mme M.
purchased on 27/02/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5/5
★★★★★
Superb figurines, fast and well-protected shipment, everything perfect!
Solenn
purchased on 28/02/2024
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CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5/5
★★★★★
The figurine is just magnificent
William W.
purchased on 28/02/2024
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Answer from
CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBon day & see you soon on Chibi Akihabara!
5/5
★★★★★
Well-packaged parcel, product as pictured
Danh N.
purchased on 27/02/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5/5
★★★★★
Chibi's reputation is well established, everything is perfect as usual! ??
Hugoandcars
purchased on 28/02/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for sharing your experience and for your loyalty! Have a nice day & see you soon ^^
5/5
★★★★★
Very good service that responds fairly quickly and the shipment is fast and very well packaged.
Client
purchased on 28/02/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DBon day & see you soon on our site!
4/5
★★★★☆
Delivery: goodProduct: correct
David T.
purchased on 27/02/2024
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Answer from
CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!