/10
★★★★★
based on 2821 reviews published
★★★★★
based on 2821 reviews published
Latest customer reviews
5
/5
★★★★★
A wide choice at very reasonable prices, quality official licenses and a top-notch delivery service. Packages made with great care and quality. I recommend you with my eyes closed. Thank you for the speed of your service and the pleasant site to browse.
David F.
purchased on 25/03/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your trust and your recommendation. We are grateful for your support. :)We are delighted to read your positive feedback! We strive to offer a wide choice of products at competitive prices while ensuring the quality of official licenses. Your satisfaction is our priority, which is why we attach great importance to the careful preparation of your parcels.Don't hesitate to come back to us if you need anything.See you soon on Chibi Akihabara! Have a nice day!
4
/5
★★★★☆
For my first experience, I'm very satisfied. I didn't want to give a maximum score because I'm waiting to see what happens next, but for now I'm pleasantly surprised.
Stéphane S.
purchased on 21/03/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your positive feedback! We are delighted to hear that you are satisfied with your first order! :DBalive day & see you soon on Chibi Akihabara!
5
/5
★★★★★
Very good quality figurines.fast delivery after purchase.thanks chibi!
Alexandre F.
purchased on 21/03/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your compliments on the quality of the figurines and the speed of delivery! We're delighted to have been able to satisfy you! See you soon on Chibi Akihabara!Have a nice day!
5
/5
★★★★★
Fast delivery and well-protected parcel.
Lisa G.
purchased on 19/03/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
3
/5
★★★☆☆
My pre-order was forgotten without apology, but quickly made up for anyway.
Moi P.
purchased on 01/01/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience with us. We would like to clarify that there was no oversight regarding your pre-order. In fact, the figurine arrived at our premises on FRIDAY MARCH 15. When you contacted our customer service department, we informed you on the same day that your order would be dispatched on the following Monday, as there are no weekend dispatches and the carrier had already made its stopover.It's important to stress that when we receive new arrivals, we first process the products before dispatching all pre-orders as soon as possible, which can take some time depending on the quantity of goods received. As a result, your order was dispatched on MONDAY MARCH 18 as per your message and as we had mentioned to you, and we apologize for any confusion or concern this may have caused. Your satisfaction is our priority, and we thank you for your understanding. If you have any further questions or concerns, please do not hesitate to contact us. Have a nice day & see you soon on Chibi Akihabara!
5
/5
★★★★★
Super, always well followed
Aurélie
purchased on 15/03/2024
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Answer from CHIBI AKIHABARA
Hi, thanks for taking the time to leave us a review! 😀 See you soon on Chibi Akihabara! Have a nice day ^^
5
/5
★★★★★
Packages handled quickly and professionally
Ryu
purchased on 19/03/2024
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Answer from CHIBI AKIHABARA
Hi, thanks for taking the time to leave us a review! 😀 See you soon on Chibi Akihabara! Have a nice day ^^
5
/5
★★★★★
Fast shipping, fair prices and a wide choice of figurines and other goodies, as well as access to certain ichiban kuji figurines.
M. B.
purchased on 12/03/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your positive feedback! 😀 We're delighted that you appreciated our fast shipping service, as well as our wide selection of figurines and other goodies at reasonable prices. Your satisfaction is our priority, and we are grateful for your trust. Have a nice day & see you soon on Chibi Akihabara!
5
/5
★★★★★
Very good. Nothing to report
Charlotte C.
purchased on 11/03/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5
/5
★★★★★
Very good site serious and careful delivery I recommend it
Sofiene S.
purchased on 11/03/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your positive review and recommendation! Have a nice day & see you soon on Chibi Akihabara!
5
/5
★★★★★
Good site, good choice, the package is well prepared for transport. I recommend it.
Nathalie
purchased on 05/03/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your positive review and recommendation! Have a nice day & see you soon on Chibi Akihabara!
5
/5
★★★★★
Very fast delivery (48H) as soon as the item is available! Well packed parcel, item conforms to the pre-order.
Carine
purchased on 27/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your trust and your positive feedback. 😀 Have a nice day & see you soon on Chibi Akihabara!
5
/5
★★★★★
I received my order very quickly, one day before the expected date, against signature. The figurine is well protected and in perfect condition. This is my first order on the site but I had already bought one of their figurines at Japan Expo, they are very professional, I recommend them.
Lau J.
purchased on 07/03/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your order and for your positive feedback. :DNWe are pleased that your order arrived quickly and in perfect condition. The protection of our products is a priority for us. Thank you for your recommendation and your confidence. Have a nice day & see you soon on Chibi Akihabara!
5
/5
★★★★★
100% Recommends.reliable website, original, high quality products at a great price. Fast home delivery, I recommend it 100%.
Oda V.
purchased on 09/03/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your positive experience and for your recommendation :DPassz une bonne journée & à bientôt sur Chibi Akihabara!
5
/5
★★★★★
EXCELLENT 100% RECOMMEND. Reliable website, original, high quality products at a great price. Fast home delivery, 100% recommend.
Guer
purchased on 07/03/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience and for your recommendation :DPassz une bonne journée & à bientôt sur Chibi Akihabara!
5
/5
★★★★★
This is the first time I've ordered from this site and frankly I'm not disappointed, the prices are reasonable but the best thing is to buy 2 figurines if you want to take advantage of free delivery. Otherwise I highly recommend
Romain L.
purchased on 05/03/2024
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Answer from CHIBI AKIHABARA
Hello, Thank you for your review & recommendation! 😀 We're delighted that your first shopping experience on our site lived up to your expectations.Have a nice day & see you soon on Chibi Akihabara!
5
/5
★★★★★
Customer service is always there! Fast delivery ^^
Christopher
purchased on 06/03/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your feedback about our customer service and we are delighted to hear that it lived up to your expectations! :DNThank you for your confidence and we hope to satisfy you even more with your next purchases. Have a nice day & see you soon on Chibi Akihabara!
5
/5
★★★★★
Perfect, fast delivery and arrived in perfect condition
Client
purchased on 05/03/2024
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Answer from CHIBI AKIHABARA
Hello,We are pleased that your order was shipped quickly and arrived in perfect condition. Have a nice day & see you soon 😀
5
/5
★★★★★
The products were received as soon as possible and the staff are very helpful and pleasant on the phone. Thank you very much!
Tc
purchased on 27/02/2024
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Answer from CHIBI AKIHABARA
Hello,We are delighted that you received your products quickly, and thank you for your compliments on the availability and friendliness of our staff. We appreciate your positive feedback and remain at your disposal for any future requests. Thank you for being part of our community, and see you soon! ^^
1
/5
★☆☆☆☆
16 months of waiting (which I can understand) to receive a figurine on an 11 cm black base!!! which didn't appear on either the site photo or the description. However, Chibi Akihabara offered me to send it back and get my money back... but after 16 months of waiting...
Philippe D.
purchased on 28/02/2024
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Answer from CHIBI AKIHABARA
Dear customer,We have read your review on Trustpilot and understand your disappointment at receiving the figurine with an 11-centimeter black base, which was not specified in the supplier's product sheet. We sincerely apologize that this has led to your frustration after a 16-month wait.We would like to assure you that we do our utmost to provide a satisfactory purchasing experience for our customers, and we regret that this situation has tarnished your perception of our service. We understand the importance of details such as product size, and apologize for any confusion this may have caused.It is important to note that visual information and product details are provided to us by our suppliers, (whose information originally comes from the manufacturer) during the process of publishing on our site. Unfortunately, we do not have full control over these aspects prior to product release, as we are not the manufacturers. We have carried out extensive checks on other competing sites and found that the information and photos shared are the same as those we have, but we understand that this does not resolve your disappointment. To remedy the situation, and since we are not satisfied with this product, the best option is to return the figurine within 14 days of receipt of the package, in its original packaging and ensuring that it is well protected. Once we have received the return, we will proceed with a refund or any other solution you deem appropriate. As specified in our e-mail, we are determined to resolve this situation in order to restore your confidence in our service. Customer satisfaction remains our top priority, and we thank you for your understanding. Should you have any further questions or concerns, please do not hesitate to contact us.
5
/5
★★★★★
Perfect delivery even if delivered to your home instead of the chosen parcel relay.
Martial D.
purchased on 05/03/2024
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Answer from CHIBI AKIHABARA
Hello,We're sorry for any inconvenience caused by the change in delivery address, but we're delighted that your parcel arrived in perfect condition despite this. We'll take note of this and investigate what happened so that this hassle doesn't happen again. We take note of this and will investigate what happened so that this problem does not recur in the future.Bonne journée & à bientôt sur Chibi Akihabara 😀
5
/5
★★★★★
Delivered on time for a birthday party. Thanks to you, the item is top notch.
Eranoc
purchased on 01/03/2024
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Answer from CHIBI AKIHABARA
Hello,We are delighted to have been able to contribute to a successful birthday. Thank you for your review, and we're glad the article met your expectations.Have a nice day & see you soon! 😀
5
/5
★★★★★
Fast service, good quality figurines, affordable prices
Gregoire P.
purchased on 05/03/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your compliments on our fast service, the quality of our figurines, and our affordable prices. Have a nice day & see you soon on Chibi Akihabara! 😀
5
/5
★★★★★
Although there was a delay with the pre-orders, the figurines arrived in very good condition and are magnificent. I'm super happy and the little surprise gifts (Christmas time) are adorable?
Delphine M.
purchased on 04/03/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DNWe are delighted that the figurines arrived in very good condition and that you like them. ^^Happy day & see you soon!
4
/5
★★★★☆
Nickel as usual my pre-ordered figurine arrived safely.
Marie-c
purchased on 28/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars 😀 Wishing you a pleasant day.
5
/5
★★★★★
Great experience. Parcel always well protected.
Anthony F.
purchased on 28/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your review! We appreciate your positive feedback about your experience and the protection of your parcels.Good day to you & see you soon!
3
/5
★★★☆☆
Satisfactory plastic product, but remember to order well in advance (about 4 months) if it's a gift for a special event.
Isabelle B.
purchased on 28/02/2024
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Answer from CHIBI AKIHABARA
Hello,We understand your frustration with the extended wait for your pre-order due to supplier and manufacturer release delays. We share your concern and do our best to fulfill orders on time. Unfortunately, we are limited by our suppliers' delays. We appreciate your understanding and remain at your disposal for any further questions.Have a nice day 🙂
3
/5
★★★☆☆
I received a beautiful yuji itadori figurine with very good value for money, moreover the figurine arrived on time, but unfortunately the box was very damaged during transport because the package was poorly protected.
Baptiste B.
purchased on 06/03/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your comment and we are delighted that the Yuji Itadori figurine met your expectations in terms of quality and price. However, we sincerely regret that the box was damaged in transit due to insufficient packaging. As stated on our website, it is essential to always make a reservation when a parcel arrives damaged in order to resolve any transport-related issues if this is the case.We take your feedback on board and are committed to improving our protection procedures to avoid such incidents in the future. We value your feedback, and hope to have the opportunity to regain your full satisfaction with future purchases.Have a good day and see you soon on Chibi Akihabara.
5
/5
★★★★★
Impec as usual.
Anthony
purchased on 27/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your loyalty & your opinion! :DBay to you & see you soon!
4
/5
★★★★☆
Pre-order purchase, item available two and a half months after order...a bit long for a Christmas present. Corresponds to the order, delivery by parcel relay.
Paget
purchased on 27/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your pre-order experience. We understand your disappointment about the late availability of the item, especially when it is a Christmas gift. Advertised lead times for pre-orders are set by our suppliers and the manufacturer, but unfortunately they are not always met due to various factors such as transportation, economic issues, or production delays.We are aware that prolonged waiting can be frustrating for our customers, and we sincerely apologize for any inconvenience this may have caused. We would like to assure our customers that we do our utmost to fulfill orders on time. Your understanding is important to us, and we appreciate your patience. Thank you for your confidence, and we hope to have the opportunity to offer you a smoother shopping experience for your next orders.Have a nice day & see you soon!