/10
★★★★★
based on 2821 reviews published
★★★★★
based on 2821 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
Ende Februar bekam ich eine Figurenlieferung bestehend aus 6 unterschiedlichen Prize Figuren. Beim Auspacken stellte ich bei 2 Figuren einen Defekt fest. Eine abgebrochene Hand und ein abgebrochenes Accessoire.Also eröffnete ich am 22.02. ein Ticket, schilderte dies und machte vom Schaden jeweils ein Bild. Binnen von wenigen Minuten hatte ich eine Nachricht, ich möchte doch vom Schaden + Karton (von jeder Seite) ein Bild nachreichen. Sofort gemacht und abgesendet.Dann keine Antwort mehr. Am 24. Dann einmal nachgefragt, wie der Status ist.Keine Antwort bis zum 26.Die Antwort bestand dann quasi aus der Nachricht "jemand kümmert sich drum".Am Mittag vom 28. immer noch keine Antwort. Also mal etwas direkter und nachdrücklicher nachgefragt. Antwort bekommen mit "man kümmert sich darum "Am 29. Antwort bekommen, dass man die erste Retoure organisiert hätte (zur Figur mit der abgebrochenen Hand). Man hat auch extra überprüft, ob alles intakt wäre. Ich habe mich bedankt und nachgefragt, was denn mit der anderen Figur ist und ob es da Statusupdates gibt. Keine Antwort bis zum 4.3. Also schon 2 Wochen...Man schrieb, dass man nun auch generell die andere Figur organisiert hat (schickte auch Bilder mit, dass alles heile ist). Aber wo denn da bei meiner was kaputt wäre. Anstelle da im Ticket nochmal meine 11 Bilder und den Eingangstext zu lesen.Ich schickte das Bild vom Defekt also nochmal. Noch am selben Tag schrieb man mir dann, dass man mir nur das intakte Accessoire nun nachsende... Ich fragte gar nicht mehr "warum nicht die ganze Figur"(kann man ohne doch eh nicht verkaufen aber nun ja...). Stattdessen fragte ich "Sie meinen die eine Figur + das Accessoire der anderen?". Und darauf antwortete man mir heute "nein nur das Accessoire". Ich habe da bis jetzt immer sehr gerne bestellt, aber ich habe selten einen so derartig inkompetent, unzuverlässigen und schwer zu erreichenden Support erlebt.Nicht nur steht das alles unter dem selben Ticket, sodass jeder der daran arbeitet alles dazu lesen kann, sondern ich sehr das schon kommen das das einzelne Accessoire hier wieder kaputt ankommt, weil man es einzeln verschickt. Ich habe das noch nicht erlebt, dass eine simple Retoure/Ersatzlieferung so anstrengend in der Korrespondenz und Abwicklung ist. Nach 2 Wochen habe ich nichts. Ich fühle mich nur noch verarscht und als langjähriger Kunde nicht wertgeschätzt. Die noch offene Pre Order wird da meine letzte Bestellung sein.
Jasmin V.
purchased on 26/02/2024
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Answer from CHIBI AKIHABARA
Hello,We sincerely apologize for the inconvenience you experienced with your order. We understand your frustration and are sorry that your experience did not live up to your expectations. We greatly appreciate your loyalty as a long-time customer, and deeply regret the difficulties you encountered during the replacement process.We recognize that we were unable to see what the problem really was, the interlocking parts seen in the photos created confusion and delayed the replacement process, we sincerely apologize for any misunderstanding that may have occurred.We take these concerns very seriously, and are actively working to improve our internal processes to avoid such situations in the future. Your feedback is extremely valuable to us, and we assure you that we are implementing corrective measures to ensure better communication and quicker resolution of any issues.Regarding the management of the replacement of your figurines, our department has taken the necessary steps. Once again, we sincerely apologize for any inconvenience this may have caused. We appreciate your understanding and patience during this time. If you have any further questions or concerns, please do not hesitate to contact us directly so that we can quickly resolve any outstanding issues.Thank you for giving us the opportunity to rectify this situation, and we look forward to providing you with a positive customer experience in the future.Sincerely.
4
/5
★★★★☆
You always answered my questions, even if I was a bit insistent...
Ines
purchased on 28/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
2
/5
★★☆☆☆
Not very satisfied. My order included a pre-ordered figurine (received months after its release in stores) which was very different from the photo on the website, and of poorer quality (unrecognizable face among other things). So disappointed, I won't be buying any more figurines on the internet: you pay for a product based on the photo provided and you get a much worse one.
Marilys V.
purchased on 28/02/2024
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Answer from CHIBI AKIHABARA
Hello,We sincerely regret to learn that your purchasing experience did not meet your expectations. We have taken note of your disappointment regarding the pre-ordered figurine, in particular due to the differences in quality compared to the photo on the website.In order to better understand your situation and resolve any possible problems, we sent you an e-mail on 06/03 requesting more information on the product in question. Unfortunately, we have not yet received a reply from you. It's important to stress that the photos and information we display come from the manufacturer and supplier, over whom we unfortunately have no direct control. If you could take the time to reply to our email, we would be grateful if we could resolve this situation satisfactorily. We would like to assure our customers that we are here to support them throughout their shopping experience.Thank you for your understanding, and we remain at your disposal for any questions or concerns.Looking forward to hearing from you,Have a nice day.
5
/5
★★★★★
Compliant product with very careful packaging.
Mme M.
purchased on 27/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5
/5
★★★★★
Superb figurines, fast and well-protected shipment, everything perfect!
Solenn
purchased on 28/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5
/5
★★★★★
The figurine is just magnificent
William W.
purchased on 28/02/2024
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your order! Thank you for your feedback! :DBon day & see you soon on Chibi Akihabara!
5
/5
★★★★★
Well-packaged parcel, product as pictured
Danh N.
purchased on 27/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5
/5
★★★★★
Chibi's reputation is well established, everything is perfect as usual! ??
Hugoandcars
purchased on 28/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience and for your loyalty! Have a nice day & see you soon ^^
5
/5
★★★★★
Very good service that responds fairly quickly and the shipment is fast and very well packaged.
Client
purchased on 28/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DBon day & see you soon on our site!
4
/5
★★★★☆
Delivery: goodProduct: correct
David T.
purchased on 27/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars :DV Wishing you a nice day & see you soon!
5
/5
★★★★★
Perfect figurine received 3 months early
Demosys
purchased on 28/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5
/5
★★★★★
Order received and complies with the pre-ordered product, the staff answers our questions and the packages are very well protected.
Alexdu84
purchased on 28/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
4
/5
★★★★☆
Very quick response to an email I sent. The delivery was to my home but I was not there, the product was returned the next day to a nearby relay point at my request. Very satisfied.
Mikaël D.
purchased on 27/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order with us.Please let us know what we could improve in order to get 5 stars 😀 Wishing you a pleasant day.
5
/5
★★★★★
Impeccable figurines, very well packaged. I recommend this very safe site.
Juju B.
purchased on 27/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
5
/5
★★★★★
I am always satisfied with my orders from you. The care you take with the package and then the super fast shipping as soon as you receive the merchandise. Thank you to your teams for the work you do.
Arnaud
purchased on 27/02/2024
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your orders! Thank you for your opinion & your loyalty! :DBon day & see you soon on Chibi Akihabara!
5
/5
★★★★★
Fast and accurate delivery ????
Delorme R.
purchased on 27/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
4
/5
★★★★☆
I had pre-ordered a figurine in September. I finally received it at the end of February. I was a bit frustrated by the long delay in delivery, which was originally scheduled for October, but it's worth it! But it's worth it! Customer service is very responsive.
Client
purchased on 27/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to share your purchase experience. :)We understand your frustration at the significant delay in the delivery of your pre-order, initially scheduled for October and finally received in February. We sincerely apologize for the extended wait, but are delighted to see that the figurine is as you expected and was well packaged.We appreciate your positive feedback regarding our responsive customer service. Your satisfaction is our priority, and we take your feedback into account to improve our processes.Thank you for your understanding and trust. We appreciate your patience, and look forward to providing you with a smoother shopping experience for your future orders.Sincerely yours & see you soon 🙂
5
/5
★★★★★
Fast and efficient, product sent as a group (pre-order and item available) I would recommend without hesitation.
Air M.
purchased on 27/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
5
/5
★★★★★
Unobtainable anywhere else, and at this price. Ordered on Thursday, received on Friday and still well protected.
Philippe N.
purchased on 29/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DBon day & see you soon on Chibi Akihabara!
5
/5
★★★★★
I have already ordered 2 times and each time the delivery time is fast and everything arrives in excellent condition. I recommend this site.
Codex
purchased on 20/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
5
/5
★★★★★
The products arrive well packaged and in good condition, and they don't take long to arrive.
Cindy D.
purchased on 21/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience about your order! :DBalive day & see you soon!
5
/5
★★★★★
I only gave it away yesterday for the birthday of someone who loves anime and found it really beautiful.
Grard L.
purchased on 25/02/2024
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that the person for whom this product was intended is satisfied! Thank you for your feedback! :DBon day & see you soon on Chibi Akihabara!
5
/5
★★★★★
Fast, accurate shipping. Wide choice of figurines and goodies at reasonable prices. Top communication. A store to discover for all anime and manga fans. ??
Nathalie C.
purchased on 21/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for sharing your experience on our store! :DV Wishing you a pleasant day & see you soon on Chibi Akihabara!
4
/5
★★★★☆
It's very good despite a lack of communication on the status of the order.
Rosine
purchased on 19/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your experience with us! :DNWe take note of your comment and we will do our best to improve on this point.Have a nice day & see you soon 🙂
5
/5
★★★★★
Great product for cheap, I bought a Law figurine for my wife and it's mega qualy! It arrived right on Valentine's Day, she really loved her gift! Fast delivery, product intact and really beautiful, in short I'm thinking of recommending them for my own pleasure!
Arù
purchased on 14/02/2024
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that your wife is happy with her figurine! Thank you for your feedback! :DBon day & see you soon on Chibi Akihabara!
5
/5
★★★★★
Second order placed and no problem, once again ????
F.
purchased on 12/02/2024
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your second order from us! Thank you for your feedback! :DBonjour & à bientôt sur Chibi Akihabara !
5
/5
★★★★★
Fast delivery and compliant products
Alexandre P.
purchased on 12/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
4
/5
★★★★☆
Delivery time
Luca L.
purchased on 12/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for posting a review.Please let us know what we could improve to get 5 stars :DVWishing you a pleasant day & see you soon!
5
/5
★★★★★
Order received on time. Good packaging.
Frédéric P.
purchased on 14/02/2024
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on Chibi Akihabara! Have a nice day ^^
5
/5
★★★★★
1st successful order: affordable price and fast shipping. I'm delighted.
Alex
purchased on 12/02/2024
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your first order from us! Thank you for your feedback! :DBonjour & à bientôt sur Chibi Akihabara !