/10
★★★★★
based on 2751 published reviews
★★★★★
based on 2751 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Wish I could put 0 stars . I'm still waiting for my order it's been almost a year ! The package isn't received yet and you haven't helped me find a solution or at least find what wrong !!!!! unacceptable..!!!!!
Spiros V.
purchased on 30/08/2022
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Answer from
CHIBI AKIHABARA
Hello,As indicated by email, your order has been shipped on April 28th. We are still in procedure with the carrier in your country to know where your package is.Sincerely
1/5
★☆☆☆☆
Broken figurine
Romain C.
purchased on 25/08/2022
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Answer from
CHIBI AKIHABARA
HelloPlease excuse us for this incident. However, we have not received a message from you via customer service. In order to resolve the situation, please contact us at [email protected] or 07.81.42.04.18Cordially
1/5
★☆☆☆☆
The figurine was broken, great birthday present at the opening.....
Alban P.
purchased on 16/08/2022
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Answer from
CHIBI AKIHABARA
HelloWe are sorry for the incident, however, before leaving such a negative comment, please contact the after-sales service, which will find a solution and give us the opportunity to resolve the problem!Cordially EDIT 29/08/2022 Hello Sir,To date, we have still not received a message from you to proceed with the after-sales service of your broken figurine. Please contact us if you wish to resolve the situation.
1/5
★☆☆☆☆
Received a completely open parcel in my letterbox, with one of my items stolen, no response from customer service after two days, I'm thinking of not ordering from their site again.
Quentin
purchased on 09/08/2022
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Answer from
CHIBI AKIHABARA
HelloCustomer service has replied to you, albeit with a delay as our teams are reduced due to the vacations. For stolen items, we have advised you to return directly to the carrier. Sincerely
1/5
★☆☆☆☆
Disappointed, 60 euros for a mediocre win is the game of the draw but simply disappointed with my win.
Fernando A.
purchased on 01/08/2022
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Answer from
CHIBI AKIHABARA
Good day to you, sir. Yes, as you said so well in your comment, it's a game. When you play lotteries, you read the product sheets where it is indicated how the game is run and the prizes to be won. You're unfairly penalizing us because the draw wasn't favorable to you. How can we be held liable? This is a random draw, and you knew perfectly well when you played that you wouldn't necessarily win a big prize. We don't force our customers to play, they are free to participate knowing the conditions of the game. I completely understand your dissatisfaction, but to give us a red star when you knew and we had nothing to do with it - it's the draw - I find that very sad and a great pity. Sincerely
1/5
★☆☆☆☆
Omission of an item in the order 1 week and a half to just be prepared and sent And more after a claim the missing item is neither returned nor refunded just a miserable credit of 3.00
Allan G.
purchased on 27/07/2022
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Answer from
CHIBI AKIHABARA
Hello,We're sorry you didn't receive your second cup Ramen. You informed us of this oversight on Saturday, July 23rd. As our Customer Service department was closed on Saturdays, your message was processed on Monday, July 25, and an e-mail was sent to you on the same day asking how you wished to be reimbursed. Today is July 28 and we are still waiting for a reply from you. In the absence of a reply from you, this 3.00 euro item has been reimbursed in the form of a credit code available in your customer area. For your information, the processing of your order took longer than usual because our entire team was mobilized for Europe's biggest Japanimation show, Japan Expo. Sincerely
1/5
★☆☆☆☆
I went to your stand at the japon expo on Sunday, there was a very unpleasant lady, not smiling and not even bothering to reply to customers, her replies were very expeditious. Very bad experienceFor the website it's Ok
Marouane M.
purchased on 17/07/2022
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Answer from
CHIBI AKIHABARA
HelloWe apologize for the inconvenience. Our aim is not to be unpleasant, far from it. You're the first person to bring this problem to our attention in the years we've been exhibiting. At Japan Expo, you have to understand that our sales staff try to move as quickly as possible so as not to keep our customers waiting. Of course, this doesn't excuse anything, but they go as fast as they can, which can give the impression of being rushed and unpleasant. What's more, we're all human. Our teams had been on site since Sunday July 10, setting up everything, not to mention the long days of Japan Expo itself, the heat and the fatigue. Of course, even that's no excuse for being unpleasant, but you can understand how nerves can run high. We're sorry you had a bad experience that cost us one hell of a red star. Sincerely
1/5
★☆☆☆☆
Really disappointed. Today I went to Japan expo where they had a stand. I bought a figurine for 50e, when another stand sold all its stock because the figurine was for 15e I asked why Chibi akihabara was selling it for 50e. I was told it was a question of supply. Looking on the internet, the price of this figurine doesn't exceed 30e, and even Chibi akihabara was selling it for 29.90e. I think it's a real steal
David R.
purchased on 15/07/2022
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Answer from
CHIBI AKIHABARA
HelloWe are very sorry about this experience. You should know that at Japan Expo, products are sold at a higher price because you also have to take many things into account: location, rentals, etc. Don't be fooled into thinking that JE invites exhibitors for free and doesn't charge any participation fees. You had every right to refuse to pay for the 50 figurine, since we don't oblige our exhibitors to buy them, and we leave the choice up to our visitors. Sincerely
1/5
★☆☆☆☆
I waited too long for my figurine (I ordered it in November and received it in June), and the orders were wrong (I didn't receive the right figurine).
Reda H.
purchased on 26/06/2022
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Answer from
CHIBI AKIHABARA
Hello SirIn your message, we suggested several solutions to remedy the long wait. You decided to change product. You chose a product that was more expensive than the one you ordered. My colleague sent you the procedure for paying the difference, specifying that you would need to return the product after paying the difference. However, we never received any confirmation from you, so the order was not changed and you received the product originally ordered. Regarding delivery times, suppliers have been extremely late, and we've made this clear on our forum, even giving the new release dates for products where we had information. We have also put procedures in place to avoid long waits. A fact on which we are unfortunately dependent. We can't ship empty parcels just to meet the dates. However, we apologize on behalf of our suppliers for the delay. Thank you for your understanding. Sincerely
1/5
★☆☆☆☆
Most of my order was expired or almost expired products
Isabelle D.
purchased on 30/05/2022
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Answer from
CHIBI AKIHABARA
HelloPlease excuse us for this. We'll be more careful next time. However, some products are not considered expired since the date is the end of June.Nevertheless, I fully understand your disappointment. Please do not hesitate to send photos of out-of-date products (date) to customer service if you have not already done so.
1/5
★☆☆☆☆
Customs fees for each package.
Steeven
purchased on 15/05/2022
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Answer from
CHIBI AKIHABARA
HelloWe are sorry that you have to pay customs fees. Unfortunately, living abroad it's a risk despite the information they ask us for. With customs, it's hit or miss, and we're sorry, we have no control over it, but obviously, you're penalizing us. Yours sincerely
1/5
★☆☆☆☆
2 figurines purchased: the boxes are completely destroyed, as the cardboard was obviously not well taped.
Ll
purchased on 07/05/2022
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Answer from
CHIBI AKIHABARA
HelloWe are very sorry for the inconvenience. Have you contacted customer service and sent photos of the completely destroyed boxes? Sincerely
1/5
★☆☆☆☆
Not packed in a box zoro's sword was twisted I do not congratulate
Kerim Y.
purchased on 21/04/2022
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Answer from
CHIBI AKIHABARA
Hello We are very sorry about this bad experience. We have no control over Banpresto's packaging inside the box (if that's what you mean, as we can't be more specific). We cannot open the boxes to check, otherwise the figurine would lose its authenticity. Please do not hesitate to contact customer service if you have not already done so. Sincerely
1/5
★☆☆☆☆
They "forgot" to send the package. Knowing it was a birthday present.
Chaumet
purchased on 04/04/2022
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Answer from
CHIBI AKIHABARA
HelloWe would like to apologize for this inconvenience. This is not a regular occurrence in our department, and we have been taking great care not to repeat this incident.
1/5
★☆☆☆☆
Nothing received Not happy at all
Marie I.
purchased on 11/04/2022
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Answer from
CHIBI AKIHABARA
HelloCan you contact customer service to say that you have not received your order? We are available via the website by opening a ticket or at the following e-mail address: [email protected]
1/5
★☆☆☆☆
Poor packaging, the figure's 2 arms are broken.
Casey S.
purchased on 05/04/2022
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Answer from
CHIBI AKIHABARA
Hello, The figurines may arrive broken, but that doesn't always mean that the packaging is bad. You can contact our after-sales service via the contact form on our website. Best regards.
1/5
★☆☆☆☆
Article not received...
Julien S.
purchased on 29/03/2022
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Answer from
CHIBI AKIHABARA
HelloCan you contact customer service? The history of your order indicates an email received on March 21 indicating that the order was being prepared, an email received on March 23 indicating that the order was being delivered. It was indicated on the 24th as having been delivered. Today is April 14th... We are at your disposal.
1/5
★☆☆☆☆
Figurine box damaged!
Emilien D.
purchased on 08/03/2022
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Answer from
CHIBI AKIHABARA
HelloWe're sorry about this. Did you contact customer service to find a solution before expressing your dissatisfaction here? Are the figurines damaged? We remain at your disposal via customer service. Sincerely
1/5
★☆☆☆☆
I received some of the figurines 14 months later, it's shameful....
Toto972
purchased on 25/02/2022
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Answer from
CHIBI AKIHABARA
HelloPlease excuse us for this inconvenience.You placed an order with many products, some of which were pre-orders, therefore released on different dates. As Banpresto is behind schedule (which is not our fault, but we are in the front line.... ), we were unable to ship your order. On the other hand, we have set up a system allowing several solutions to enable customers to wait less, but it seems that the proposed solutions did not suit you. Sincerely
1/5
★☆☆☆☆
I ordered 7 Shonen Jump, 1 of which was supposed to be damaged and the other 6 only slightly. Unfortunately, 3 of them are more than slightly damaged... I was very disappointed...
Eya E.
purchased on 22/01/2022
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Answer from
CHIBI AKIHABARA
If you have not already done so, please do not hesitate to contact our customer service department by opening a ticket on our website or by sending an e-mail to the following address: [email protected]
1/5
★☆☆☆☆
Poor quality
Pierre L.
purchased on 23/01/2022
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Answer from
CHIBI AKIHABARA
HelloCould you be more precise about this negative star and your opinion? Does the poor quality concern the figurine? Please note that you can return the product if it does not suit you. In its original box. Do not hesitate to contact our customer service.
1/5
★☆☆☆☆
Inadmissible sends a box of figurine which is sold as new whereas the box is opened and the small boxes containing the figurines too.I send a message to the site to ask for explanations and no answer!!! To flee !!!
L M.
purchased on 15/01/2022
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Answer from
CHIBI AKIHABARA
HelloWe are sorry for this inconvenience. However it is perfectly INDICATED on the product sheet that the boxes have been opened to identify the characters. Honest information on our part and available on the product sheet. Product sheets are meant to be read to avoid disappointments such as this one. After checking, we can't find a message in your name. Please contact us at :[email protected]
1/5
★☆☆☆☆
Order placed 3 months before the release, order not received 1 month after the release.open a "ticket" is useless, you can write whatever you want you will get the same automatic response (true I put a "." I received the same response as when I wrote a paving stone).Sending an e-mail isn't much use either, so you won't get any reply. Calling is the only option, and even then, only if you manage to get them. I naively ordered thinking that pre-ordering 3 months before the release would guarantee that I'd get my figurines straight away. But they're having "supplier problems", which is questionable because they're the only ones to have them: all my other orders from other sites are prepared for the release or even before, and arrive on time.In short, go the other way.
Henri G.
purchased on 12/01/2022
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Answer from
CHIBI AKIHABARA
Hello. Yes, we have an automatic message for requests that are always the same: release date, awaiting supplier delivery. The reason we send this message is that, as indicated in the message, despite our numerous reminders, the supplier has not given us any new dates. We can't make one up. Following your message, my colleague gave you the telephone number to contact her. What's more, we're dependent on our suppliers. We can't manufacture it ourselves, nor can we go directly to Japan to get it. You point out that we are the only ones in this situation, but after checking, we have read messages warning of delays on sites identical to ours. You understand that we cannot ship an order for which the products have not yet been released, or else, as in this famous sample message, you have several proposals at your disposal to find a solution. I invite you to contact my colleague who will explain the situation to you in person. Sincerely
1/5
★☆☆☆☆
I received my figurine with a bent part.
Gabriel A.
purchased on 11/01/2022
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Answer from
CHIBI AKIHABARA
HelloWe're sorry for the inconvenience. Before giving it a bad mark, did you contact customer service to open a procedure for the figurine? We would like to make it clear that our customer service is available to everyone. In order to open a procedure, please contact us either via the website or at the following address: [email protected] and enclose:-Your order reference-Photos of ALL sides of the box-Photos showing that your figurine is broken. My colleague will be happy to discuss the matter with you and find a solution.
1/5
★☆☆☆☆
This was my first order and will be my last. I ordered 2 figurines, one of which arrived broken, I opened a ticket on the order to ask for an exchange, I was told that I had to send lots of photos of the figurine and its box, which I did three times... since then, it's been radio silence and as no email can be found on their site, no possibility of communicating with them apart from this famous ticket. As the figurine doesn't seem repairable, it's as if I've thrown my money out of the window... So I wouldn't recommend this site unless you want to throw your money out of the window.
Nathalie R.
purchased on 31/12/2021
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Answer from
CHIBI AKIHABARA
HelloWe apologize for this inconvenience. It sometimes happens that when customers send photos that are too "heavy" via the ticket platform, they don't reach us. This was the case, and that's why you didn't get a response, as we don't see the messages sent. That's why we invite our customers not to hesitate to call us again or to contact us at [email protected] or even by phone ( available on our facebook page ). We're not a store that tries to rip off its customers! On the contrary, we do our utmost to find solutions and satisfy our customers. Thank you for your understanding. Sincerely
1/5
★☆☆☆☆
Extremely disappointed and let down by the whole service. A cascade of delivery delays due to the manufacturer but neither shared nor relayed by Chibi. The only response is to ask for a refund if you're not happy, but we customers have signed up for a pre-order with you Chibi, paying you in advance (and therefore not collecting the item from another supplier), while you, the seller, are not making the slightest commercial effort. As a consultant and entrepreneur, I know where this denial and lack of value chain management always ends up.
Nathalie D.
purchased on 01/01/2022
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Answer from
CHIBI AKIHABARA
Hello, We apologize for this inconvenience. Unfortunately, we are dependent on our suppliers. We can neither manufacture the figurine ourselves, nor go and get it directly from Japan. We deal with French suppliers, who don't have the same release dates as the Japanese, and who have all the logistics involved in getting the products to France. With the health crisis and the price of containers, suppliers have fallen behind, and sometimes even the production lines themselves have fallen behind. We offer our customers several solutions, including reimbursement. We try to communicate as much information as possible, including the change of date on the counter, but it often happens, much to our regret, that the supplier himself is unable to provide a date. And it's not our policy to lie about dates to keep customers waiting, we prefer to be honest. Sincerely
1/5
★☆☆☆☆
Article not up to par at all!!! Much too small !!!
Sophie C.
purchased on 25/12/2021
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Answer from
CHIBI AKIHABARA
HelloWe are sorry that the product did not suit you. However, we do indicate the sizes in the product data sheet.
1/5
★☆☆☆☆
I didn't receive my parcel because the chosen post office closed for vacations (quite unbelievable) and instead of contacting me to find out where I wanted it delivered, the post office supposedly had it delivered to the nearest post office. I received a message that it had been withdrawn, I don't understand what happened. I'm very disappointed because I'm going to give it to my godson for Christmas and in the end I got nothing.
Thierry L.
purchased on 24/12/2021
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Answer from
CHIBI AKIHABARA
HelloWe apologize for the inconvenience. As you yourself indicated in the message, the chosen relay was closed for vacations. This was not our fault, nor was the lack of communication from the Post Office. I understand that you're penalizing us, but the bill is harsh, for a parcel dispatched on time on our part. After verification, your parcel has been delivered and is therefore in your hands.
1/5
★☆☆☆☆
I ordered the 13 mini berserk figurines but in the end two were duplicates and one was missing. I have sent an email with photo attached still no response.
Valérie M.
purchased on 12/12/2021
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Answer from
CHIBI AKIHABARA
Hello. We apologize for the inconvenience. However, looking at our customer service messages, we don't see the one corresponding to your order. Can you give us the ticket number or tell us where you sent the photos? We look forward to hearing from you.
1/5
★☆☆☆☆
Note for the customer service and these delays of answers, message the 15/9 answer the 20/9 by passing next to the concern then silence radiorelance the 5/10 then the 12/10.reponse recu a this date but once again the rigoladeje relaunch the same day -12/10- and I always wait. we are the 24/11.at least I have just received my parcel...
Jojo
purchased on 24/11/2021
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