/10
★★★★★
based on 2751 published reviews
★★★★★
based on 2751 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Product conforms, but the waiting time is extremely long, even though the "Itachi Dioramatic" figurine has been available since June in certain specialized stores such as manga story in Paris. And the figurine had been pre-ordered since the end of February for delivery at the beginning of August. What's more, the figurine's box was damaged because there's large bubble wrap on one part but not all around the figurine's box in the carton, so with the carrier(s) there's bound to be a lot of damage - in short, I was disappointed with the waiting time and the packaging of the box.
Nhat N.
purchased on 06/08/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your feedback. First of all, unfortunately we don't all have the same suppliers, and some may have them sooner than others (with imports, for example). In addition, our supplier had decided to deliver the figurine in two shipments, and we're taking note of this and will improve on it. When this happens, don't hesitate to contact our customer service and send us photos.wishing you a good day! 🙂
3/5
★★★☆☆
I removed 2* because of the DPD delivery. I asked for home delivery and was at home waiting for the parcel. The delivery man didn't come and dropped the parcel off at the point relais. Imagine if I didn't have a car... Otherwise for the site Chibi is very good, ordered on 20/07 received on 22/07, it's great. Can't wait to place another order. It would be great if I could change the delivery service.
Thomas
purchased on 20/07/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your feedback! Unfortunately, we have no control over the decisions and behaviour of the delivery services we work with. For the next time, we advise you to choose Colissimo if DPD does not suit you :)Have a nice day & see you soon on our site!
3/5
★★★☆☆
Carton damaged during travel. The figurine's box was badly damaged, even torn, but fortunately the parts were intact.
Franck B.
purchased on 05/07/2023
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Answer from
CHIBI AKIHABARA
Hello,Our customer service department has sent you an e-mail dated 11/07 in order to obtain more information on what you have indicated in your review.If you have encountered a problem with the delivery, you can contact our customer service department as indicated on our truspilot page. Our after-sales service remains at your disposal.
3/5
★★★☆☆
I received my figurine slightly damaged on the front and it had a manufacturing defect on the back.I tried several times to make a support ticket on the site to make a claim but it was unfortunately impossible for an unknown reason.It's been nearly 3 weeks since I received my figurine but I still haven't been able to inform the site that I had a problem, I'm very disappointed... Apart from the above-mentioned defects the figurine is very beautiful and of good quality... I would have hoped for a gesture for my next order... Sincerely.
Romain R.
purchased on 13/06/2023
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Answer from
CHIBI AKIHABARA
Hello,We have notified our Customer Service team, who sent you an e-mail yesterday morning to get more details and also to see what can be done about your figurine. If you encounter a problem on our site, please do not hesitate to contact us by e-mail, telephone or even on social networks when this is not possible otherwise. If you encounter a problem on our site, please do not hesitate to contact us by e-mail, telephone or even on social networks when this is not otherwise possible. We look forward to hearing from you.
3/5
★★★☆☆
I ordered a figurine on 5/03/2023 and received it on 8/03/2023. Packaging intact. This figurine was a birthday present for my daughter, who only returned from Spain a month later. The figurine was finally discovered on 9/04 but what a disappointment...one arm is broken, there's a defect in the cape and the toupet on the hat doesn't fit on the hat. Claim made on 10/04 but no reply. We'd like to know how to send her back and get a new figurine in good condition. I'm disappointed by the site's lack of responsiveness.
Mallet
purchased on 09/04/2023
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Answer from
CHIBI AKIHABARA
Hello,We're very sorry to hear that your figurine arrived broken.After reviewing your SAV ticket, we can confirm that customer service replied to you on 11/04.It can happen that during transport, even with the protections, the figurines inside the boxes move a little and the fragile parts can therefore break.We therefore invite you to read the last message that customer service sent you and thus be able to help you solve this problem. We hope to hear from you soon, and wish you a pleasant day.
2/5
★★☆☆☆
I waited months for my package to arrive. It was for Christmas and arrived in March without any information. I thought I'd never receive it when it arrived.
Caroline
purchased on 28/03/2023
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Answer from
CHIBI AKIHABARA
Hello,We apologize for the delay. Unfortunately, we have no control over our suppliers' delivery times and cannot predict any delays. The date indicated on pre-order products is for information purposes only and can often be changed at any time by the supplier and sometimes by the manufacturer itself.as soon as pre-orders are received at our premises, they are dispatched immediately to our customers, whom we do not wish to keep waiting any longer. :)Wishing you a good day.
3/5
★★★☆☆
I'm very satisfied with my purchase but a little less by the very long delay in receiving it; item bought at the beginning of December and received in March. I know that Chibi Akihabara is not responsible for this, but I had to call to get an update. I would have appreciated being kept informed.
Mme G.
purchased on 16/03/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your feedback 🙂 We are sorry for the delay, unfortunately, as you have indicated, we have no control over our suppliers' delivery times. The date indicated on pre-orders is for information only and can be changed at any time by the supplier. We're aware of the point you've made in your review, which is why we've been working on a tool to keep our customers informed at all times of the release date of their pre-orders 🙂 From now on, you can consult the provisional release date of your pre-orders directly in our new "Your Pre-orders" tab in your customer area. What's more, an e-mail will soon be sent to you when the date of a product is postponed, so you'll always be informed. Of course, if you have any questions, our customer service team is always on hand to answer them ;)Have a nice day & see you soon!
3/5
★★★☆☆
Nice gift with two drawbacks: the expression of the eyes is less tender than on the photos and the protective plastic on which it rests was broken. A shame for a gift. Otherwise a nice collector's item.
Utilisatrice
purchased on 09/03/2023
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Answer from
CHIBI AKIHABARA
Hello,We're sorry to hear that your figurine has defects. If you wish, we can offer you an exchange, but for this, we would be grateful if you could send a message to our customer service department with photos showing the defects you have noticed: https://chibi-akihabara.com/support/nouveau-ticketIl It can happen that figurines have manufacturing defects, so please do not hesitate to contact us when this is the case, we can always do something for you :)Looking forward to hearing from you,Wishing you a good day.
3/5
★★★☆☆
Did not warn when a product was unavailable. Waited 3 months for product. Otherwise, good figurines. Also prices can be more expensive than other sites.
David D.
purchased on 10/03/2023
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Answer from
CHIBI AKIHABARA
Hello,We are sorry that you are not fully satisfied with our services. The figurine you pre-ordered is still in "awaiting supplier delivery" status, and this is indicated on the relevant product sheet directly on our site. So it's not "unavailable", it just hasn't arrived at our premises yet :)We understand the impatience our customers can feel when a product isn't out yet, which is why we offer solutions when the wait becomes too long for you 🙂 Don't hesitate to contact customer service, as you did. :DV Wishing you a good day.
2/5
★★☆☆☆
Received quickly, but it's not the one I ordered! It's the same person, so it fits, it's very pretty, but I'm disappointed to give a gift that's not the one I chose...
Alyssa D.
purchased on 05/03/2023
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Answer from
CHIBI AKIHABARA
Hello, We're sorry you didn't receive the right figurine. Could you please contact us at customer service ( https://chibi-akihabara.com/support/nouveau-ticket ) as to our knowledge, we have not received any message from you concerning this problem since we received the package on March 6th. Don't hesitate to contact customer service if you encounter a problem, our team is here to help 🙂 UPDATE 13/03: Further to the message you sent us, as you explained, it would appear that the person who received the wrong figurine is nonetheless satisfied, that he likes his gift and does not wish to exchange it.
2/5
★★☆☆☆
Much too expensive for little plastic things made in a Chinese factory, the cardboard box is more expensive than the product.
Mollock
purchased on 26/02/2023
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Answer from
CHIBI AKIHABARA
Hello,According to the order you placed, you were able to take advantage of our Christmas offer. This offer allowed you to benefit from two free products if your order exceeded certain thresholds, and there were many free products to choose from. From what we can see, the price of the figurine you've ordered is legitimate: it's 1/8 scale; publisher: GoodSmile Compagny, who produce very good figurines.wishing you a good day,Sincerely.
3/5
★★★☆☆
The DPD driver didn't give me the parcel personally against signature and security code as planned but apart from that rout went well so nothing else to report.
Mickaël J.
purchased on 21/02/2023
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Answer from
CHIBI AKIHABARA
Hello,We are sorry for the inconvenience. We will pass on the information to DPD, and we invite you to do the same on your side. It's a pity that the carrier's actions penalize us, as they are unfortunately beyond our control... Wishing you a good day.
3/5
★★★☆☆
A rather interesting catalog, just a little (very) annoyed that my order took over 2 months to arrive, basically it was a gift for Christmas....
Elidjah
purchased on 19/12/2022
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Answer from
CHIBI AKIHABARA
Hello,We are very sorry that this experience did not meet your expectations.this product, as you know, was on pre-order and its release was delayed by our supplier. Please accept our apologies for our supplier's delay.
2/5
★★☆☆☆
Parcel received intact but product broken for the second time
Cédric
purchased on 08/02/2023
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Answer from
CHIBI AKIHABARA
Hello,We're sorry to hear that your figurine arrived broken, but we've responded to your after-sales service request and we're still waiting for the photos of the broken figurine we asked you to send us.In the case of the first figurine that appears to have arrived broken, we have no record of any request or other action on your part. If this happens, don't hesitate to contact us and send us photos (within 2 weeks of receipt) so that we can exchange the figurine. We would be grateful if you could send us the photos requested on 15/02 to the After-Sales Service.
2/5
★★☆☆☆
Broken voldemort wand
Katleen
purchased on 26/01/2023
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Answer from
CHIBI AKIHABARA
Hello,We're sorry to hear that your figurine arrived broken. We understand your disappointment, and it is regrettable that we are penalized when we can offer you several options to resolve this problem of broken figurine.We would be grateful if you could contact our customer service so that we can help you as best we can, because we have not had any message from you on this subject since receiving your package on 27/01/2023. Yours faithfully
2/5
★★☆☆☆
Figurine delivered damaged4 days to get a response from supportA very bad experience
Guillaume
purchased on 01/01/2023
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Answer from
CHIBI AKIHABARA
Hello,We are sorry that your experience with us did not fully satisfy you. However, as we told you, we haven't received any tickets from you, apart from your e-mail on Monday. We explained the procedure to you the same day and sent you a return label. As soon as we receive the damaged figurine at our premises, we will send you a new one. We wish you a good day.
3/5
★★★☆☆
I'm taking away 2 stars for the fact that I ordered several things, including 2 predefined baskets that I'm very fond of, even if there's a note saying if not in stock replaced but replaced on 17products 14products for a single basket I find this limited, why put a list. Then in the replacement it is not even logical, replaced the salted elements by sweetened I had literally 1seul element salted, moreover not even directly edible because they are broths of cubes and it is exactly the same situation for my 2 basket. Very above the baskets I think above a certain number of replacement of element of the basket we should be warned to know if we continue the purchase. I don't take into account the expected delivery time of 2 days to finally have my product 12 days later but this is excusable because it's a busy period so no worries. The packaging was correct, there was no problem with the figurines I ordered, no broken parts. I think that my situation is justifiable in relation to the fact that it was the holidays and maybe outside the holidays baskets are good, but on top anyway. I'm leaving 3 stars because I think it's rare to find a reliable French site and my problem isn't one of reliability.
Theo H.
purchased on 04/12/2022
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Answer from
CHIBI AKIHABARA
Hello,We're sorry to hear that you weren't satisfied with the Chibi Sweet Boxes. Indeed, these boxes are composed with the available stock, and at the end of the year we had many products of the grocery in rupture, please excuse us. Be reassured, we took well into account your remarks and we will transmit your message to our person in charge to find a solution on this subject. Wishing you a pleasant day.
3/5
★★★☆☆
Two orders paid for in advance and postponed several times, with delays in delivery.
Isabel D.
purchased on 08/12/2022
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Answer from
CHIBI AKIHABARA
Hello,We apologize for the delay. Unfortunately, we have no control over our suppliers' delivery times and cannot predict their delays if any...
3/5
★★★☆☆
Good site very fast shipping.r.a.s.En revanche figurine dbz mal collé au niveau des cheveux....en temps que collectionneurs je suis déçu de la qualité. mais pas la faute de chibi mais du fabriquant .après pour une figurine à 80 euros .elle et inexposable car très très ugly donc 80euro de perdu
Broly
purchased on 15/12/2022
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your feedback & understanding! Indeed, the figurines may have manufacturing defects that are beyond our control. Wishing you a pleasant day.
3/5
★★★☆☆
Sweet box sent haphazardly in a cardboard boxNot even a word or a wrappingCorrect products without more
Sophie R.
purchased on 22/12/2022
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Answer from
CHIBI AKIHABARA
Hello,We are sorry that this experience did not meet your expectations. As indicated in the Chibi Sweet Box description, the products are not currently shipped in a box with our site's logo. Wishing you a pleasant day.
2/5
★★☆☆☆
Order cancelled with great difficulty 2 weeks ago and I still have not been reimbursed.
Dorine
purchased on 20/12/2022
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Answer from
CHIBI AKIHABARA
Hello,We're sorry, we were a little confused because your review does not correspond to the order you canceled, since you received it. The other order was cancelled on December 8, so don't worry, refunds are made within 15 days 🙂 Hoping you're satisfied with your order, and wishing you happy holidays and a good day! 😀
2/5
★★☆☆☆
Delays not respected in relation to the site. Support that responds when it suits them - Infamous support, I think that even FNAC does better.EditIf you do not assume the deadlines do not get ahead with false advertising.Paypal has contacted me to give me right. Sincerely a customer who will never order again! Order of the 4th received on the 12th, almost a week late! 🙂
Charline S.
purchased on 03/12/2022
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Answer from
CHIBI AKIHABARA
Hello,We apologize for the delay, as customer service explained to you, with the holiday season and Black Friday, order processing is taking longer than usual. Following your complaint, the returns procedure has been sent to you by our after-sales service. Please do not hesitate to contact us again if necessary.
2/5
★★☆☆☆
2 orders received out of 6 without any intervention on my part I still won't have any news, moreover no effort on their part for my order search via my account or name...
Johnny
purchased on 12/12/2022
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Answer from
CHIBI AKIHABARA
Hello,We are sorry for the delay, customer service is currently dealing with your case so that your packages are sent as soon as possible.Wishing you a good day.
3/5
★★★☆☆
Fast delivery and top figurines. On the other hand disappointed I did not get the gifts because one of the products ordered was out of stock not very business knowing that when I ordered it was in stock ... too bad I could have put 5 stars
Christine T.
purchased on 10/11/2022
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Answer from
CHIBI AKIHABARA
Hello,We've just checked your order, and there seems to have been a misunderstanding: you used a partner code for your order, but these are incompatible with the end-of-year offers...This information is indicated on our blog article, but also when you add the code to your basket, a message tells you that you no longer benefit from the offer with the partner code. That's why you didn't get the end-of-year gifts. Wishing you a good day.
3/5
★★★☆☆
Delivery was good and fast, however the end of year gift was very badly indicated and I was not able to take advantage of it despite an order of almost 400. Something should be done for future buyers.
Thomas A.
purchased on 15/11/2022
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Answer from
CHIBI AKIHABARA
Hello,We're sorry you weren't able to take advantage of our year-end offers during your order. The system is fully automated, and access to the offer gifts is clearly indicated everywhere on our site: on the product sheets, when adding to the basket, in the basket, on our articles... etc. Please do not hesitate to contact us if you need help. Don't hesitate to contact us if you need any help, you can also reach us on our social networks, where an explanatory video has been posted.wishing you a good day.
2/5
★★☆☆☆
I've ordered from this site before, and had no problems until recently, when I discovered that the figurines were reconditioned (I don't know if this is the case for all of them or not, but I was told that they were, even though I'd received new, unopened figurines). As a result, on my last order I received a figurine that was very badly packaged, with a missing part, while another of the same character, the box had not been opened and was in its original packaging. The same goes for a Bandai model where the box wasn't closed. I don't know if this is normal or not, but for this kind of product where all the parts are essential, it's worrying not to even have sotch on it. What's more, the after-sales service needs to be improved... On the phone, I had the impression that my interlocutor was talking down to me, when all I was asking for was a normal, new figurine, like the others I've received with no problems. I didn't really get an answer to my questions and I'm still waiting for my problem to be solved.
Laure
purchased on 01/11/2022
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Answer from
CHIBI AKIHABARA
Hello,We are very sorry for the incident you have encountered with your order.Following your exchange with our customer service department, we would like to inform you that the missing part has been sent to you. We assure you, as explained, that our products are brand new, sometimes they come directly from Japan and can be differently packaged.we take note of all your remarks and will improve our services accordingly.wishing you a good day.
3/5
★★★☆☆
A little difficult to use the site at first but now I'm used to it
Tim B.
purchased on 01/11/2022
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Answer from
CHIBI AKIHABARA
Hello,We'd be delighted to hear your opinion of our website. Please let us know if you have any problems with it. Thank you very much. Have a nice day.
3/5
★★★☆☆
Statue in very good condition, but arrived almost a year after having pre-ordered it.
Lucas A.
purchased on 24/09/2022
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2/5
★★☆☆☆
Great products but received 10 months later. Even if it doesn't depend on the retailer, it's still a very long time.
Arthur C.
purchased on 17/09/2022
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3/5
★★★☆☆
The store received my pre-order after all the other stores I had already done business with, so my gift arrived too late, disappointment.
Alessandra J.
purchased on 15/08/2022
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