/10
★★★★★
based on 2751 published reviews
★★★★★
based on 2751 published reviews
Latest customer reviews
5/5
★★★★★
This site is simply professional, I've never had a breakage/theft and the figurines or other items are well packaged. The person on the phone is irreproachable and goes out of her way to satisfy her customers. The after-sales service is very quick to respond, I haven't had to use after-sales services, it seems. I hope it lasts.
Matthieu J.
purchased on 05/09/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you very much for your constructive feedback regarding your order & our customer service! :DV Wishing you a pleasant day & see you soon on our site! ^^
5/5
★★★★★
Sublime figurine and well-packaged parcel as always
Kevin C.
purchased on 06/09/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your feedback and your loyalty! :DBon day & see you soon at Chibi!
5/5
★★★★★
Always at the top! I've placed a couple of dozen orders and the only problem I've had was solved in two emails! I highly recommend them!
Nicolas M.
purchased on 05/09/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you very much for your loyalty & your recommendation! :DU A beautiful day to you & see you soon! ^^
1/5
★☆☆☆☆
Figure pre-ordered 2 years ago, debited the next day. 18 months delay on the release of the figurine due to the manufacturer. No problem. The figurine has now been out for 3 months and still nothing. In one of my many messages to support, I learn today that the supplier still doesn't have the product in stock. And WORSE! My money (we're talking 360 here) has been working for Chibi-Akibahara for 2 years. How many customers are like me? I have now asked for a cancellation and a refund following this news. I'm waiting for them to get back to me.
Alf
purchased on 11/09/2023
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Answer from
CHIBI AKIHABARA
Hello, after checking with customer service, it seems that there has been some confusion, and we're very sorry about that. The situation is as follows: you have ordered a pre-ordered figurine which has been postponed by our suppliers on numerous occasions, which is unfortunately not our fault. You contacted our customer service department, who informed you that for the moment we had no information from our supplier and that we would contact them to find out more. And that's certainly where the confusion arose: you assumed on your own that we'd never get it. But we had confirmation from our supplier that we would receive it within the next two weeks. Following this, customer service indicated in their reply that suppliers do not notify us when a product is delayed, or if it is about to arrive. We ourselves have to request information on a particular product before we can pass it on to you. As a result, since you requested a cancellation with refund, your order was cancelled (which is a pity, since we're going to receive the figurine), and you were refunded. We are, once again, sincerely sorry that you have misunderstood your exchanges with our customer service department, the written word can often be misinterpreted, it happens. We wish you a good day.
4/5
★★★★☆
Everything went well, just the delivery was 1 day late.
Nicolas
purchased on 31/08/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your feedback! :DNWe would like to remind you that from the moment the parcel is entrusted to the carrier, we no longer have control over their actions and possible delays in delivery to our customers. From what we've been able to see of your order, it was dispatched on 29/08 and received on 01/09, which is a rather short lead time. Wishing you a good day & see you soon! ^^
5/5
★★★★★
Super order tracking very responsive to questions very very well delivered I recommend
Jérémy P.
purchased on 03/09/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
5/5
★★★★★
I recently made a purchase from this online site, and overall my experience has been very positive. The undeniable strong point is the speed of delivery. However, it's important to note that prices can vary from item to item. Sometimes they may seem a little high, but that depends on the product you're looking for. That said, if you want to support a French company while receiving your purchases quickly, I highly recommend this site.
Nicolas
purchased on 23/08/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you very much for your constructive feedback & for your recommendation! 😀 We are delighted to hear that you are satisfied with our services! Wishing you a nice day & see you soon on our site! 🙂
5/5
★★★★★
Very well packaged product! Very pleased with this experience. I will be back!
Anonyme
purchased on 03/09/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you very much for sharing your experience! :DBon a good day & hope to see you back on our site! ^^
5/5
★★★★★
Very satisfied with the products, fast shipping!
Panyasiri S.
purchased on 30/08/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day 🙂
5/5
★★★★★
I am very happy to have received my figurine! It's so beautiful! I didn't expect to receive it right away, but I'm so happy to have it! It arrived in very good condition, the box well protected, and I was well informed of the progress of my package!
Gabrielle C.
purchased on 28/08/2023
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Answer from
CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied! Thank you very much for your constructive feedback! :DBon a good day & see you soon on our site!
5/5
★★★★★
Excellent quality statuette, never disappointed ????
Claire D.
purchased on 31/08/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your loyalty & your opinion! :DBalive day & see you soon on our site ^^
4/5
★★★★☆
No problem with the transaction or delivery, but it would be better to have more information on order tracking because the waiting time for the parcel to be sent is a bit long.
Antoine G.
purchased on 30/08/2023
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Answer from
CHIBI AKIHABARA
Hello,First of all, thank you very much for your review & your order:DL wait for shipment of your package in your case was normal: you had chosen the payment in installments by check.This means of payment has a longer processing than a payment by CB or Paypal.As explained to you by our customer service, it is only when all checks are cashed that your order is shipped. There is then a waiting period of 10 to 15 days when the last cheque is deposited, in case there is a return from the bank. For future orders, we advise you to choose another, faster payment method if you wish to receive your products more quickly. Paypal, for example, offers payment in several instalments :)Wishing you a pleasant day & see you soon on our site!
5/5
★★★★★
Order placed without difficulty. The parcel was dispatched quickly and so was the reception. For a second order, it's as good as the first. I am more than satisfied.
Katy
purchased on 30/08/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you very much for posting a review :DNWe are delighted to hear that you are satisfied with your order as well as with our services :)A beautiful day to you & see you soon on our site!
5/5
★★★★★
Site well done and realize where one finds a varied offer of figurines and goodies with all the prices for all the purses in premium of the gifts which make pleases !!!! I recommend CHIBI for the in love ones and collectors of beautiful figurines of any universe.
Lydie D.
purchased on 29/08/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you very much for your constructive feedback & your recommendation! :DNWe are delighted to know that you are satisfied! A great day to you & see you soon on our site 🙂
4/5
★★★★☆
Very good transaction. New and well protected products. In terms of communication, I had asked for support for point relay delivery and I had no answer. I didn't know DPD and had to call their customer service several times, but I got through 🙂
Vincent T.
purchased on 29/08/2023
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Answer from
CHIBI AKIHABARA
Hello,First of all, thank you for your feedback :)We have questioned our team about your support request, but we have nothing on this subject, it is certainly the DPD carrier you are talking about. Unfortunately, we have no control over the actions & services of the carriers we work with. However, you can always open a ticket on our site if you need to, for any questions regarding your orders, our products or the status of the shipment. :DV Wishing you a good day & see you soon!
5/5
★★★★★
New order from Chibi Akihabara. Fast, protected shipping, a team that listens to its customers and takes the time to answer our questions. A wide choice of products, and the possibility of choosing between different delivery and payment methods. Their site is always up to date, much to the delight of collectors. I recommend this store, which you can visit with complete confidence.
Kraft
purchased on 28/08/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you very much for your review, your recommendation and for sharing your experience with our customer service! :DV Wishing you a pleasant day & see you soon on our site!
5/5
★★★★★
The figurines arrived on time and well protected.
Anne-laure C.
purchased on 28/08/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day. 🙂
5/5
★★★★★
Top notch, as usual!!!!
Florent M.
purchased on 24/08/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your loyalty & your opinion! 😀 Good day & see you soon ^^
5/5
★★★★★
Products not yet opened (gifts for a birthday)But as usual the service is of good quality and the products very well protected.
Maxime R.
purchased on 21/08/2023
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Answer from
CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with our services! Thank you for your opinion & your loyalty! :DNWe hope that these products will please the future owner :)Good day & see you soon!
5/5
★★★★★
The figures are as described and arrive in good condition.
Paul T.
purchased on 21/08/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! :DBonjour à vous & bientôt sur notre site !
5/5
★★★★★
Fast and careful shippingPerfectFigure at the top and attractive price.
Gwendoline
purchased on 21/08/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DGood day to you & see you soon ^^
5/5
★★★★★
Items in quantity, impeccable communication. Careful shipping
Drak U.
purchased on 21/08/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you for posting a review :DBonjour & à bientôt !
5/5
★★★★★
Excellent figurine and impeccable delivery service ????????????
Mugear
purchased on 22/08/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you for sharing your experience! :DGood day to you & see you soon ^^
5/5
★★★★★
Top , nickel store , orders received quickly ??
Mike E.
purchased on 21/08/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your feedback :Have a nice day & see you soon!
5/5
★★★★★
Very good quality, fast delivery. Item as described. I recommend
Chloé F.
purchased on 21/08/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
5/5
★★★★★
Excellent website for buying figurines and other items.
Froment C.
purchased on 21/08/2023
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Answer from
CHIBI AKIHABARA
Thanks for the review :)See you soon & have a good weekend ^^
5/5
★★★★★
Perfect, fast and careful delivery
Jigokunoookami
purchased on 21/08/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day ^^
5/5
★★★★★
Fast shipping
Celine
purchased on 21/08/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day 🙂
5/5
★★★★★
Everything was in order. I recommend
Patrice
purchased on 21/08/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a pleasant day & see you soon on our site!
5/5
★★★★★
I bought a Chainsaw Man figurine at Gamescom. No unpleasant surprises, the figurine was as presented in their showcases (magnificent by the way, lots of colors, well-presented figurines... in short!) A very good experience that I'll gladly repeat on their site! PS: a pleasure to meet French people in Germany ^^.
Stars
purchased on 26/08/2023
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Answer from
CHIBI AKIHABARA
Hello,Thank you very much for your review and for visiting our stand! :DA very soon on our website & have a nice day 🙂