/10
★★★★★
based on 2821 reviews published
★★★★★
based on 2821 reviews published
Latest customer reviews
5
/5
★★★★★
Simply brilliant
Client
purchased on 13/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your review! See you soon on our site! Have a nice day.
1
/5
★☆☆☆☆
Usually satisfied but this time not at allOrder placed in March. I asked for Colissimo to be sent to a relay point but it was sent by DPD to my home and to the address of the relay point, so they refused the parcel and I had to wait a month to finally get my parcel and then the figurine broke and I had to wait another 3 months to send it back. Now customer service insists on sending the figurine back to me via DPD but I have nothing but problems with them. I want it sent back via Colissimo point relais as I requested when placing the order. Thank you for respecting customer choice. Maybe Colissimo parcels are handled by DPD in Belgium but they are deposited in a "Colissimo" point relay if you send by DPD my point relay does not take parcels sent in "DPD" (by the carrier itself).
Sophie
purchased on 06/03/2023
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Answer from CHIBI AKIHABARA
Hello,We're very sorry that you had a bad experience with this order.According to the history we have concerning this situation:First of all, our customer service explained to you why your order was sent the first time by DPD, this one had passed a certain price, and this carrier is more adapted in these cases. The relay point then refused the parcel because it was too bulky, so it was returned to us. When this happens, an after-sales service request is made to our suppliers, but it can take a long time for the figurines to be exchanged, and our customer service department has warned you on this point.Concerning the shipment of the new figurine, we would like to remind you that we are in no way responsible for the actions of the carriers. Unfortunately, we have no control over the moment the package is entrusted to them, so it's not our fault if the courier doesn't show up. In addition, as our customer service department has informed you, you are not a resident of France, and therefore, when your parcel is entrusted to Colissimo, it must be passed on to another carrier in your country, which in your case is often DPD.We had taken your choice into account, only Colissimo works this way, and once again it's not our fault. From the numerous exchanges you had with our customer service, whether by telephone or e-mail, you already had all this information in your possession. Please believe that we are very sorry about this situation, and that we would have preferred it to have happened as usual: without any problem.Hoping to have clarified the problem concerning your order,Sincerely.
5
/5
★★★★★
GOOD GOOD GOOD! That's fine
Irene C.
purchased on 13/09/2023
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Answer from CHIBI AKIHABARA
HelloThank you very much for taking the time to leave your review.
5
/5
★★★★★
Excellent site. I recommend it.
Nini B.
purchased on 13/09/2023
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Answer from CHIBI AKIHABARA
Hello Thank you very much for your opinion and your recommendation :)See you soon on our site.
5
/5
★★★★★
Perfect, fast and very good quality! My first order and certainly not my last! The customer service is also very fast, thank you!
Fdio
purchased on 12/09/2023
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with your first order from us! Thank you for your feedback! :DBalive day & see you soon on our site ^^
5
/5
★★★★★
Very good site and fast shipping
Astria
purchased on 12/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! :DBonjour & à bientôt sur notre site !
3
/5
★★★☆☆
On the site itself at the top! The products received were top notch, perfect, and the packaging complied. However, the delivery person or company was pure and utter crap, I don't know if it depends on you, but I just had to say it! delay, bad follow-up, bad delivery notice, and in the end a delayed delivery that ended up in a relay point.
Aurelie C.
purchased on 12/09/2023
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Answer from CHIBI AKIHABARA
Hello,We're sorry that the DPD delivery driver didn't give you your parcel on time. Unfortunately, from the moment the parcel is given to the carrier, we no longer have control over their actions.For future occasions, we invite you to choose another carrier such as Colissimo, but also to report to DPD what happened with your parcel so that it doesn't happen again.Good day to you.
5
/5
★★★★★
Always very fast for the delivery and products always of good quality and very beautiful.
Staptiate
purchased on 11/09/2023
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied! Thank you for your feedback! :DBalive day & see you soon!
5
/5
★★★★★
Perfect, as usual!
Aurore
purchased on 05/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your loyalty & for taking the time to post a review! See you soon on our site! Have a nice day.
5
/5
★★★★★
Great experience, I recommend it. Very fast delivery and incredible figurine. Honestly, nothing to complain about except that I will buy from you again.
Maëva
purchased on 06/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for sharing your opinion, and for your recommendation! :DBay good day to you & see you soon at Chibi! 🙂
5
/5
★★★★★
This site is simply professional, I've never had a breakage/theft and the figurines or other items are well packaged. The person on the phone is irreproachable and goes out of her way to satisfy her customers. The after-sales service is very quick to respond, I haven't had to use after-sales services, it seems. I hope it lasts.
Matthieu J.
purchased on 05/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for your constructive feedback regarding your order & our customer service! :DV Wishing you a pleasant day & see you soon on our site! ^^
5
/5
★★★★★
Sublime figurine and well-packaged parcel as always
Kevin C.
purchased on 06/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your feedback and your loyalty! :DBon day & see you soon at Chibi!
5
/5
★★★★★
Always at the top! I've placed a couple of dozen orders and the only problem I've had was solved in two emails! I highly recommend them!
Nicolas M.
purchased on 05/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for your loyalty & your recommendation! :DU A beautiful day to you & see you soon! ^^
1
/5
★☆☆☆☆
Figure pre-ordered 2 years ago, debited the next day. 18 months delay on the release of the figurine due to the manufacturer. No problem. The figurine has now been out for 3 months and still nothing. In one of my many messages to support, I learn today that the supplier still doesn't have the product in stock. And WORSE! My money (we're talking 360 here) has been working for Chibi-Akibahara for 2 years. How many customers are like me? I have now asked for a cancellation and a refund following this news. I'm waiting for them to get back to me.
Alf
purchased on 11/09/2023
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Answer from CHIBI AKIHABARA
Hello, after checking with customer service, it seems that there has been some confusion, and we're very sorry about that. The situation is as follows: you have ordered a pre-ordered figurine which has been postponed by our suppliers on numerous occasions, which is unfortunately not our fault. You contacted our customer service department, who informed you that for the moment we had no information from our supplier and that we would contact them to find out more. And that's certainly where the confusion arose: you assumed on your own that we'd never get it. But we had confirmation from our supplier that we would receive it within the next two weeks. Following this, customer service indicated in their reply that suppliers do not notify us when a product is delayed, or if it is about to arrive. We ourselves have to request information on a particular product before we can pass it on to you. As a result, since you requested a cancellation with refund, your order was cancelled (which is a pity, since we're going to receive the figurine), and you were refunded. We are, once again, sincerely sorry that you have misunderstood your exchanges with our customer service department, the written word can often be misinterpreted, it happens. We wish you a good day.
4
/5
★★★★☆
Everything went well, just the delivery was 1 day late.
Nicolas
purchased on 31/08/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your feedback! :DNWe would like to remind you that from the moment the parcel is entrusted to the carrier, we no longer have control over their actions and possible delays in delivery to our customers. From what we've been able to see of your order, it was dispatched on 29/08 and received on 01/09, which is a rather short lead time. Wishing you a good day & see you soon! ^^
5
/5
★★★★★
Super order tracking very responsive to questions very very well delivered I recommend
Jérémy P.
purchased on 03/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your recommendation and your opinion! :DV Wishing you a nice day & see you soon on our site!
5
/5
★★★★★
I recently made a purchase from this online site, and overall my experience has been very positive. The undeniable strong point is the speed of delivery. However, it's important to note that prices can vary from item to item. Sometimes they may seem a little high, but that depends on the product you're looking for. That said, if you want to support a French company while receiving your purchases quickly, I highly recommend this site.
Nicolas
purchased on 23/08/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for your constructive feedback & for your recommendation! 😀 We are delighted to hear that you are satisfied with our services! Wishing you a nice day & see you soon on our site! 🙂
5
/5
★★★★★
Very well packaged product! Very pleased with this experience. I will be back!
Anonyme
purchased on 03/09/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for sharing your experience! :DBon a good day & hope to see you back on our site! ^^
5
/5
★★★★★
Very satisfied with the products, fast shipping!
Panyasiri S.
purchased on 30/08/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day 🙂
5
/5
★★★★★
I am very happy to have received my figurine! It's so beautiful! I didn't expect to receive it right away, but I'm so happy to have it! It arrived in very good condition, the box well protected, and I was well informed of the progress of my package!
Gabrielle C.
purchased on 28/08/2023
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied! Thank you very much for your constructive feedback! :DBon a good day & see you soon on our site!
5
/5
★★★★★
Excellent quality statuette, never disappointed ????
Claire D.
purchased on 31/08/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your loyalty & your opinion! :DBalive day & see you soon on our site ^^
4
/5
★★★★☆
No problem with the transaction or delivery, but it would be better to have more information on order tracking because the waiting time for the parcel to be sent is a bit long.
Antoine G.
purchased on 30/08/2023
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Answer from CHIBI AKIHABARA
Hello,First of all, thank you very much for your review & your order:DL wait for shipment of your package in your case was normal: you had chosen the payment in installments by check.This means of payment has a longer processing than a payment by CB or Paypal.As explained to you by our customer service, it is only when all checks are cashed that your order is shipped. There is then a waiting period of 10 to 15 days when the last cheque is deposited, in case there is a return from the bank. For future orders, we advise you to choose another, faster payment method if you wish to receive your products more quickly. Paypal, for example, offers payment in several instalments :)Wishing you a pleasant day & see you soon on our site!
5
/5
★★★★★
Order placed without difficulty. The parcel was dispatched quickly and so was the reception. For a second order, it's as good as the first. I am more than satisfied.
Katy
purchased on 30/08/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for posting a review :DNWe are delighted to hear that you are satisfied with your order as well as with our services :)A beautiful day to you & see you soon on our site!
5
/5
★★★★★
Site well done and realize where one finds a varied offer of figurines and goodies with all the prices for all the purses in premium of the gifts which make pleases !!!! I recommend CHIBI for the in love ones and collectors of beautiful figurines of any universe.
Lydie D.
purchased on 29/08/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for your constructive feedback & your recommendation! :DNWe are delighted to know that you are satisfied! A great day to you & see you soon on our site 🙂
4
/5
★★★★☆
Very good transaction. New and well protected products. In terms of communication, I had asked for support for point relay delivery and I had no answer. I didn't know DPD and had to call their customer service several times, but I got through 🙂
Vincent T.
purchased on 29/08/2023
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Answer from CHIBI AKIHABARA
Hello,First of all, thank you for your feedback :)We have questioned our team about your support request, but we have nothing on this subject, it is certainly the DPD carrier you are talking about. Unfortunately, we have no control over the actions & services of the carriers we work with. However, you can always open a ticket on our site if you need to, for any questions regarding your orders, our products or the status of the shipment. :DV Wishing you a good day & see you soon!
5
/5
★★★★★
New order from Chibi Akihabara. Fast, protected shipping, a team that listens to its customers and takes the time to answer our questions. A wide choice of products, and the possibility of choosing between different delivery and payment methods. Their site is always up to date, much to the delight of collectors. I recommend this store, which you can visit with complete confidence.
Kraft
purchased on 28/08/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you very much for your review, your recommendation and for sharing your experience with our customer service! :DV Wishing you a pleasant day & see you soon on our site!
5
/5
★★★★★
The figurines arrived on time and well protected.
Anne-laure C.
purchased on 28/08/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! See you soon on our site! Have a nice day. 🙂
5
/5
★★★★★
Top notch, as usual!!!!
Florent M.
purchased on 24/08/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for your loyalty & your opinion! 😀 Good day & see you soon ^^
5
/5
★★★★★
Products not yet opened (gifts for a birthday)But as usual the service is of good quality and the products very well protected.
Maxime R.
purchased on 21/08/2023
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Answer from CHIBI AKIHABARA
Hello,We are delighted to hear that you are satisfied with our services! Thank you for your opinion & your loyalty! :DNWe hope that these products will please the future owner :)Good day & see you soon!
5
/5
★★★★★
The figures are as described and arrive in good condition.
Paul T.
purchased on 21/08/2023
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Answer from CHIBI AKIHABARA
Hello,Thank you for taking the time to post a review! :DBonjour à vous & bientôt sur notre site !