/10
★★★★★
based on 2751 published reviews
★★★★★
based on 2751 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I ordered a chibibox with 3 products: a figurine, a pin and a drink. According to the website, on the page where the different sizes of chibiboxes are presented, a red and white box with "my chibibox" written on it can be seen behind the products that make it up. I therefore legitimately thought that the 3 products would be packaged in this "my chibibox" box as suggested, itself then put in a shipping carton.I contacted customer service who informed me:1. that the drink was out of stock and had been exchanged (without my being informed and without my being able to choose the replacement product)2. that there was no error in the packaging and that no other packaging was planned (in other words, not very presentable as a gift!)For the price paid, I found the service very inadequate and the response from customer service very laconic: no apology for the inconvenience, no proposal for an exchange...
Sandrine
purchased on 22/11/2021
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1/5
★☆☆☆☆
Package never received (probably stolen from my mailbox), no refund or return from Chibi Akihabara.
Amine B.
purchased on 15/11/2021
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1/5
★☆☆☆☆
4 months late delivery on a pre-order
Zango
purchased on 30/09/2021
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Answer from
CHIBI AKIHABARA
Hello,We apologize for the long delay of your order. When we put a counter on the product sheet, we already add days to the supplier's date. With the health crisis that has taken place and that we are still suffering from, suppliers and even manufacturing plants have fallen behind, especially at the moment with the shortage of certain materials. Despite our many daily reminders, suppliers are unable to give us new dates, or else they provide us with vague estimates. You should also know that we are not responsible for supplier delays. We sell the products. We do not manufacture them. Despite our best efforts to keep our product sheets as up to date as possible, there are times when we unfortunately can't give a precise date. What is certain is that the figurines have been ordered from our supplier and that, on receipt of the goods, the orders will be dispatched. Once again, we apologize for this delay on the part of our suppliers. We remain available on our social networks, on our website by opening a ticket in the contact us section if you have any questions. Sincerely
1/5
★☆☆☆☆
Website full of bugs, Prices higher than the competition, Pre-orders that arrive after everyone else, Incompetent and unpleasant customer service... In short, stay away! There's a much better site for buying figurines.
Jauhar D.
purchased on 03/03/2021
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1/5
★☆☆☆☆
Get away from this site! They are scammers and incompetent! My boyfriend received a Tsume figure of Toshiro (~600) with one of the parts broken. He contacted sav on twitter and the guy laughed at him and blocked him because my boyfriend was angry which is normal given the price of the figurine! Then Chibi was supposed to send him back the broken part, in the end, he's been waiting for 2 months with his figurine on the ground, impossible to assemble as the broken part is the figurine's pillar. Don't buy there
Yasuho
purchased on 01/02/2021
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Answer from
CHIBI AKIHABARA
Hello, It took us several months to send you the part because Tsume refused to provide after-sales service. This supplier requires retailers to open the boxes of the figurines when they receive the products in order to check them. Of course, this is not possible. So every time, you have to argue and fight to win your case. Your spare part has been sent, and since we haven't heard from you, we assume that everything is back to normal. Yours faithfully
1/5
★☆☆☆☆
I received my itachi figurine in perfect condition (cardboard box + original box), but when I was about to give it to my brother for his birthday, we realized that itachi's head was missing part of its hair (it was already broken in the plastic bag, which is nitrogenized, so it's slightly bulging to allow for possible shocks).I contact the store, which doesn't take my word for it and asks me for photos (I realize it's their right to do this). I send them all (the cardboard box, the original box of the figurine from all angles, and the figurine with the broken part) and they tell me to cut off the figurine's head or an arm and send him a photo so that he can have proof and send me one back. Then they keep telling me I've got to do it, otherwise I can't send it back, even though I've paid 50 euros for an original defect and, above all, it could have been avoided because all the other stores I've been able to visit online or in person check their products before sending them (without destroying or damaging the original box for collectors). So I end up with a broken figurine that has no value whatsoever, and what's more, I can neither be reimbursed nor receive a new one, as I'm asked to destroy an item that's already been destroyed before it's dispatched. Really, go the other way. I've ordered over 500 figurines and NEVER had a problem like this. I've always had a direct exchange in the event of a product defect.
Saymz
purchased on 12/01/2021
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Answer from
CHIBI AKIHABARA
Hello, As indicated during our various exchanges, I asked you to break the figurine into different pieces and send us photos. Several of our customers have done this without any problem. On receipt of the photos, we send them another figurine. We're sorry you feel that way. Yours faithfully
1/5
★☆☆☆☆
I've been waiting almost 1 year for my order (100), or rather I'm not waiting for it anymore... No after-sales service, no competent interlocutor, this site is a real scam, run away.
Susie R.
purchased on 07/08/2020
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1/5
★☆☆☆☆
A telephone number is available, and requests for information about certain products are completely ignored after several requests. Clearly, only the financial aspect counts for the people in charge of this structure. Too bad when passion disappears to the detriment of finance, and a form of hypocrisy, because the site wants to "sell", availability, listening, and customer service that is not at all the case. JDworld, for example, has managed to retain its humanity and helpfulness... little people who know how to do their utmost with little means, and that deserves respect.
Asham R.
purchased on 29/04/2020
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1/5
★☆☆☆☆
Seller who refuses to reimburse when a parcel is 'lost' by Colissimo, but who not only refuses to keep the payment, but also refuses to return the indemnity paid by the post office other than in the form of a credit note.
Leepetit
purchased on 10/12/2019
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