/10
★★★★★
based on 2751 published reviews
★★★★★
based on 2751 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Very disappointed because of the total lack of communication. The most important thing is to warn us if a problem arises with the suppliers, which is the least we can do.
François D.
purchased on 15/05/2022
Translated review
3/5
★★★☆☆
Good product, fast shipping... but frequent supplier delays! Boxes arrive slightly damaged with little protection.
Angelos Z.
purchased on 07/09/2022
Translated review
3/5
★★★☆☆
Mixed experience, the products were received but months late. Delay related to the supplier, but the follow-up and information given by the seller was average.
Pierre F.
purchased on 07/09/2022
Translated review
2/5
★★☆☆☆
I pre-ordered two figurines from them, and when I got to the pre-order end date for the second figurine, I was worried that I wouldn't receive a delivery notice, so I checked the site, which had shifted the pre-order end date by 1 month without notifying the customer. When I contacted customer service, they explained that there was a delay in delivery on one of the two figurines, and that if I wanted to receive the first figurine, which was available, in advance, I'd have to pay additional delivery charges. In the end, I received both figurines three months late...
Quentin
purchased on 04/09/2022
Translated review
3/5
★★★☆☆
I've placed several orders with them in the past, all of which went well, but my last one was a bit more complicated, as a product had been awaiting delivery from the supplier for months, with no indication of how long it would take.After almost a year's delay on my order, and several messages to the store trying to get more information or to unblock my order, I had to insist a lot (I had to wait several weeks for my request to go through) before they finally gave me some information. The lady at the after-sales service (very kind and competent) told me on the phone that she thought the supplier was taking them for a ride and would never deliver the product in question, but if that's the case, I find it incomprehensible that they don't contact the customers concerned to keep them informed, or at the very least post this information on the site's forum. This way, the people concerned can cancel their product if they wish. But here it's up to each customer to insist on being told that their order will never arrive if the product is not cancelled, so I had to cancel the product for my order to be released. Overall, if there are no unforeseen product availability problems, the store manages very well. This experience won't stop me from recommending them, but you should be aware that sometimes you have to be persistent to get information about your orders.
Client
purchased on 01/09/2022
Translated review
Answer from
CHIBI AKIHABARA
Hello, thank you for your feedback. We are working on a new version of the website in which we will be able to automatically notify our customers when a pre-order is delayed or when the release date of a product is postponed.
3/5
★★★☆☆
Pre-ordered figurine, received several months later. In a strange way, it was wrapped in bubble wrap (the figurine in the box) it was very badly made with a defect on the head, I was offered a coupon for 10% off but I found it light all the same. I still don't know if it's an official figurine or not, at least it doesn't look like the photos, what a shame. It's the Raphaël figurine from the anime Moi quand je me réincarise en slime. We'll have to see what condition the figurine is in for a future purchase. But the "bubble wrap" packaging already tipped me off. For this reason, I can't recommend this site highly enough.
Morgane C.
purchased on 19/08/2022
Translated review
Answer from
CHIBI AKIHABARA
HelloIt says on our website that we sell 100% official figurines. If you take a closer look at our site, you'll also see the words: Banpresot/Bandai partner. Unless Banpresto is making counterfeits, which is impossible, your figurine is official. It's not uncommon for figurines costing around 30 euros to have manufacturing defects. They're mass-produced in factories. As I reread your conversation history, it seems to me that my colleague suggested several solutions. It was you who decided to keep the figurine and take the 10% discount code. You were perfectly free to return the figurine after I had given you a label (specified in the message) and ask for a refund, but you decided to keep it anyway. Sincerely
2/5
★★☆☆☆
The box arrived undamaged, but the figurine arrived with a broken end. Nothing very serious but I contacted the support and there is no answer in a week.what it would be if the damage were more important!
Josselin M.
purchased on 24/08/2022
Translated review
Answer from
CHIBI AKIHABARA
HelloIf you have not received a reply, please do not hesitate to contact customer service again at [email protected]. Sincerely EDIT 29/08/2022 :Hello Sir. To date, we have still not received a message from your customer service department. My colleague has tried to contact you by phone, without any response from you. Thank you for taking the necessary steps to resolve the situation.
2/5
★★☆☆☆
Figurine with half-removed arm and badly painted katana
Antoine B.
purchased on 17/08/2022
Translated review
Answer from
CHIBI AKIHABARA
HelloYou posted your review before contacting customer service, which you did afterwards. The figurine will be reimbursed upon arrival at our premises. Best regards.
3/5
★★★☆☆
First time I've been disappointed with the store. Parcel received with no problem but the box of my figurine pushed in so it's that it was done at the time of the setting out of paperboard. Fortunately my figurine is fine, but I'm still disappointed and hope it's the last time this happens to me.
Anthony
purchased on 10/08/2022
Translated review
Answer from
CHIBI AKIHABARA
HelloWe apologize for this incident. We will be more careful.
2/5
★★☆☆☆
Hello I'm having a fit over the packaging of Ichiban Kuji products. The boxes of figurines and other items constantly arrive damaged, because they're not packed properly. This is the 3rd time this has happened to me.
San
purchased on 10/08/2022
Translated review
Answer from
CHIBI AKIHABARA
HelloWe are sorry for this incident. We will be more carefulCordially
2/5
★★☆☆☆
Always get G and H...seems rigged
Jérémie H.
purchased on 08/08/2022
Translated review
Answer from
CHIBI AKIHABARA
Hello No, our lotteries and sweepstakes are not rigged. When you play a lottery, you know what you're getting into. There are a lot of small lots for not a lot of figurines. And yes some win figurines, I invite you to see all our stories on instagram. It's a random draw. It's almost the same principle as if you buy a scratch game. And again, there you necessarily get a lot. Saying it's rigged because you won small prizes is bad faith. Just like your note.Cordially
2/5
★★☆☆☆
I'm not likely to recommend them. I'm sent a figurine in a box in poor condition even though I'd asked them to check the condition of the boxes carefully, I'm told I have to send it back for a replacement and finally when they receive it they send me a message to tell me it's now out of stock and they're going to refund me instead. They really couldn't put one aside for me as soon as they knew I was sending mine back? I'm only giving two stars because customer service is quick to respond.
Claire J.
purchased on 06/08/2022
Translated review
Answer from
CHIBI AKIHABARA
HelloWe've received your product and found that the box wasn't in such bad condition as you emphasize. We couldn't put a figurine aside since you bought the last one, so it's only fair to refund you rather than drag the matter out, don't you think? We're sorry if the experience with our services didn't suit you. Sincerely
3/5
★★★☆☆
I was supposed to receive my order on the 18th, but I got it on the 21st. The carrier went past my house without even stopping to drop it off at a relay point, and the box was damaged.
Roxane M.
purchased on 26/07/2022
Translated review
Answer from
CHIBI AKIHABARA
HelloWe apologize for this inconvenience. We will pass on the information to the carrier we work with, but unfortunately we have no control over the transport company. It is a pity that we have been heavily penalized for something that was not our fault. Sincerely
2/5
★★☆☆☆
Bof, I received the box all damaged, I opened a ticket with no response for almost 1 week, so very disappointed on this one.
Client
purchased on 18/07/2022
Translated review
Answer from
CHIBI AKIHABARA
HelloIf I'm not mistaken, if I look at the history of your ticket, my colleague replied on 19/07/2022. The deadline was longer because, as indicated at that time on our website and on all our networks, we were at Japan ExpoCordially
2/5
★★☆☆☆
Not at all satisfied, products are missing from the order and the products have not been refunded. Moreover product date short and no precision on the site.
Valerie
purchased on 25/05/2022
Translated review
Answer from
CHIBI AKIHABARA
HelloYou have been reimbursed for an undelivered part via Paypal. Please do not hesitate to ask our customer service for proof. For the missing product, a procedure is still in progress and you will be contacted shortly. Sincerely
3/5
★★★☆☆
I had paid for delivery with signature, and I found my parcel in front of the door! Generally speaking, I'm satisfied with my orders on chibi.
Romain
purchased on 29/05/2022
Translated review
Answer from
CHIBI AKIHABARA
HelloWe are sorry for this incident. We will pass on your dissatisfaction to the carrier, as their error deprives us of stars. We apologize for the inconvenience.
3/5
★★★☆☆
Usually I had a good experience with this site but unfortunately with my last order it was not the case, one of the boxes of my figurines was in bad condition, some bumps all over the box and some parts of the box were missing that I found in the package.
Allan G.
purchased on 13/05/2022
Translated review
Answer from
CHIBI AKIHABARA
HelloWe are sorry that this new experience is negative. Have you contacted customer service at: [email protected] and sent all the photos showing the condition? Sincerely
2/5
★★☆☆☆
A parcel that was supposed to be a Christmas present arrived at the end of April (that can happen, no worries) but when we asked for information about the parcel we had the impression that we were bothering them, they replied to us a long time later and in the end once the parcel had been received no co gesture or at least a short note to apologize for the inconvenience and the waiting time. I'm very disappointed by my experience.
Jeremy R.
purchased on 04/05/2022
Translated review
Answer from
CHIBI AKIHABARA
Hello,We are very sorry that your experience has been so negative. The pandemic situation has meant that many products have been postponed to a later date. Despite our reminders, we do not always obtain new dates. This is beyond our control. We try to communicate as much as possible about the information we have. There are 2 topics open on our forum (accessible to everyone) explaining the situation, giving new dates when we manage to get them. We change counters whenever possible. We're trying to work on a better communication tool. This takes time. However, we are always available to answer questions, whether via the networks or by contacting us, and we are never bothered to answer. The way a text is written can sometimes be misleading, with people thinking one thing when it's not the case. Our priority is to satisfy our customers. We apologize on behalf of our suppliers for this long delay and we also apologize for this sudden bad experience. Sincerely
3/5
★★★☆☆
Packaging a little light and figurine box damaged but figurine intact otherwise fast delivery
Kevyn
purchased on 26/04/2022
Translated review
Answer from
CHIBI AKIHABARA
HelloWe're really sorry about this inconvenience. Have you contacted customer service? We will be even more careful next time.
3/5
★★★☆☆
Very good store, transport nothing to say except the packaging too light for me. It misses a part figurine of big size (60-90cm) see more. The surprise boxes are really not bad, good surprises are worth it. I recommend this store
Bryan D.
purchased on 24/04/2022
Translated review
Answer from
CHIBI AKIHABARA
HelloThank you for recommending our store despite the 3 stars. We sell large figurines but the prices are not accessible to all our customers and our suppliers don't offer us enough on well-known licenses. However, I'll pass on your suggestion to the relevant department.
3/5
★★★☆☆
One of my figurines was perfect, the other had a manufacturing defect, so it had to be fitted together. The parcel was well cared for and sent quickly.
Jérémy
purchased on 04/04/2022
Translated review
Answer from
CHIBI AKIHABARA
HelloHave you contacted customer service regarding the manufacturing defect? Sincerely
3/5
★★★☆☆
The parcel arrived torn and open and was stuck back together with scotch tape.
Damien B.
purchased on 22/03/2022
Translated review
Answer from
CHIBI AKIHABARA
HelloWe apologize for this inconvenience. Please do not hesitate to contact customer service to report it. We hope the figurines were not damaged.
3/5
★★★☆☆
Even if it's not chibi's fault, very little news or info on the preco. Ordered in May 2020 and never got any info either on site or in com. Otherwise ok service. Package intact.
Aka
purchased on 15/03/2022
Translated review
Answer from
CHIBI AKIHABARA
HelloWe are sorry for this. Please feel free to visit our forum where we post messages concerning the delays of the figurines. Link: https://chibi-akihabara.com/fr/forums/9-prochaines-sortiesNous for explanations of delays. As far as the lack of information is concerned, we are working on it and we invite our customers to contact us if they have any questions which we will answer. Sincerely
3/5
★★★☆☆
I bought a new figurine and received it with defects/stains, I'm quite disappointed.
Sindy D.
purchased on 22/02/2022
Translated review
Answer from
CHIBI AKIHABARA
HelloDon't hesitate to contact the after-sales service if you haven't already done so and send photos showing the various faults.
2/5
★★☆☆☆
Very disappointed compared to the ratings on this site. You don't need to have a problem with the order because the after-sales service sucks. It's after having been on other site and forum concerning chibi akihabara to make me another opinion that I saw that it had full of problem already and that in addition to that it suppresses all bad opinion (perhaps that this one will be also).In any case never more I will order at them.Réponse à Chibi Akihabara:Bonjour,Oui je vois que sur ce site il n'y a pas filtrage autant pour moi je retirer ce que j'ai dit et tant mieux si c'est le cas.Yes you talk about reviews on this site but without talking about reviews on the internet, I asked around me people who are used to buying figurines online, your site is not very in praise too.A procedure that is not explained anywhere and I find that you explain poorly at first you offer me a 10 percent credit or an exchange. Then you tell me to break the figurine when it's already broken without any explanation. What you also forgot to mention is that if I send it back, I have to pay the shipping costs myself, even though I'm the one who received it broken. Yes, I didn't reply, I was advised to insist, but I don't think there's any point, so I've decided to close the case, and I don't feel like paying for the return parcel as well. It'll cost me less, but I'll try to get someone to repair it for me and cover up the breakage a bit. I still received a figurine where I have nothing to say but if you've looked on Truspilot you must have seen it I've noted it well because it corresponds to what I ordered." Truspilot with 1?227 and a verified company flag. It's true that 89% positive reviews from many different customers doesn't carry much weight" as you say in this sentence so you don't have to worry about any negative reviews will not harm your sales and your regular customers.I also wish you a good dayCordially.
Panda
purchased on 03/03/2022
Translated review
Answer from
CHIBI AKIHABARA
Hello There is no filtering possible on Truspilot. All reviews posted by customers are visible and you can see (with a minimum of research on the platform) that negative reviews of Chibi are also present. It's easy to come and criticize our customer service without giving away your concerns. After checking your order reference, we've noticed that YOU refuse the procedure for changing figurines. This procedure is required by our supplier in order to replace the product. We've also offered you the alternative of returning the product to us, but to date we've had no response from you. It's up to you if you prefer to believe sites or forums where there are only negative reviews of our company, rather than a site like Truspilot with 1,227 and a verified company flag. It's true that 89% positive reviews from many different customers don't carry much weight. Wishing you a very good day.
3/5
★★★☆☆
Damaged cardboard box wet because a bottle was lying closed but leaked.
Christelle D.
purchased on 28/02/2022
Translated review
Answer from
CHIBI AKIHABARA
HelloWe're sorry for the inconvenience. Please do not hesitate to contact customer service if you have not already done so. Sincerely
3/5
★★★☆☆
Too long to arrive coli in poor condition and paint defects on the figurine can do better
Emilien M.
purchased on 27/02/2022
Translated review
Answer from
CHIBI AKIHABARA
HelloWe apologize for the inconvenience. Concerning the delay, we have no control over our supplier who has been accumulating delays since the health crisis. We have posted a message on our forum to warn customers. Concerning the defects of the figurine, you have the possibility of sending us the photographs showing the defects and to ask for a replacement of product OR you have the possibility of sending us back the product (in its original cartons) and to ask for the refunding if you are not satisfied. We remain at your disposal.
3/5
★★★☆☆
I placed a pre-order and the figurine arrived after 5 months, more than one of which was late. The figurine itself is perfect. However, the support to hold it is very crooked. As a result, it tilts a lot and sometimes falls for no reason.
Titi94
purchased on 22/02/2022
Translated review
Answer from
CHIBI AKIHABARA
HelloWe are sorry that you are not satisfied with your order. Please note that we are dependent on our suppliers and that product delays are not our fault. An article was posted on our forum explaining the delivery delays. No matter how hard we try to contact our suppliers, we cannot send packages with nothing in them simply to respect the dates, which are only indicative. You have the option of returning it to us (at your expense and in its original boxes) and requesting a refund, bearing in mind that we are resellers and not manufacturers. We have no control over the products leaving the factory. Defects on the figurine are not our fault and are sadly common on Banpresto/Bandai Spirits products.
3/5
★★★☆☆
I ordered a figurine and ramune, but when I opened the package, the figurine's box was completely torn in the front and damaged on the top! I've left a message in "contact us" and still haven't had a reply... I wanted to keep the box because it's beautiful and I end up with a torn box that I won't be able to keep... I'm disappointed...
Carla
purchased on 28/01/2022
Translated review
Answer from
CHIBI AKIHABARA
HelloPlease excuse us for this inconvenience. If you did not receive a response to your ticket, it is possible that it was not sent due to a bug (often due to attachments). Please do not hesitate to contact us again at: [email protected] Kind regards
3/5
★★★☆☆
Delivery problem, currently waiting for 2 days
Rédoine
purchased on 23/01/2022
Translated review
Answer from
CHIBI AKIHABARA
We apologize for the inconvenience. If you have not already done so, please do not hesitate to contact our customer service department by opening a ticket via the website: https://chibi-akihabara.com/support/nouveau-ticketVous. You can also send us an e-mail to the following address: [email protected] or call us on 07.81.42.04.18.