/10
★★★★★
based on 2821 reviews published
★★★★★
based on 2821 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Damaged cardboard box wet because a bottle was lying closed but leaked.
Christelle D.
purchased on 28/02/2022
Translated review
Answer from CHIBI AKIHABARA
HelloWe're sorry for the inconvenience. Please do not hesitate to contact customer service if you have not already done so. Sincerely
3
/5
★★★☆☆
Too long to arrive coli in poor condition and paint defects on the figurine can do better
Emilien M.
purchased on 27/02/2022
Translated review
Answer from CHIBI AKIHABARA
HelloWe apologize for the inconvenience. Concerning the delay, we have no control over our supplier who has been accumulating delays since the health crisis. We have posted a message on our forum to warn customers. Concerning the defects of the figurine, you have the possibility of sending us the photographs showing the defects and to ask for a replacement of product OR you have the possibility of sending us back the product (in its original cartons) and to ask for the refunding if you are not satisfied. We remain at your disposal.
3
/5
★★★☆☆
I placed a pre-order and the figurine arrived after 5 months, more than one of which was late. The figurine itself is perfect. However, the support to hold it is very crooked. As a result, it tilts a lot and sometimes falls for no reason.
Titi94
purchased on 22/02/2022
Translated review
Answer from CHIBI AKIHABARA
HelloWe are sorry that you are not satisfied with your order. Please note that we are dependent on our suppliers and that product delays are not our fault. An article was posted on our forum explaining the delivery delays. No matter how hard we try to contact our suppliers, we cannot send packages with nothing in them simply to respect the dates, which are only indicative. You have the option of returning it to us (at your expense and in its original boxes) and requesting a refund, bearing in mind that we are resellers and not manufacturers. We have no control over the products leaving the factory. Defects on the figurine are not our fault and are sadly common on Banpresto/Bandai Spirits products.
3
/5
★★★☆☆
I ordered a figurine and ramune, but when I opened the package, the figurine's box was completely torn in the front and damaged on the top! I've left a message in "contact us" and still haven't had a reply... I wanted to keep the box because it's beautiful and I end up with a torn box that I won't be able to keep... I'm disappointed...
Carla
purchased on 28/01/2022
Translated review
Answer from CHIBI AKIHABARA
HelloPlease excuse us for this inconvenience. If you did not receive a response to your ticket, it is possible that it was not sent due to a bug (often due to attachments). Please do not hesitate to contact us again at: [email protected] Kind regards
3
/5
★★★☆☆
Delivery problem, currently waiting for 2 days
Rédoine
purchased on 23/01/2022
Translated review
Answer from CHIBI AKIHABARA
We apologize for the inconvenience. If you have not already done so, please do not hesitate to contact our customer service department by opening a ticket via the website: https://chibi-akihabara.com/support/nouveau-ticketVous. You can also send us an e-mail to the following address: [email protected] or call us on 07.81.42.04.18.
3
/5
★★★☆☆
HelloTwo boxes were damaged in the package
Alexandra B.
purchased on 19/01/2022
Translated review
Answer from CHIBI AKIHABARA
If you have not already done so, please contact our customer service department.
3
/5
★★★☆☆
The parcel arrived on the date announced so I am satisfied with the date. However the box is very damaged in two places (it is torn) and there are also traces of scratches on the box) it is a pity ...
Anais R.
purchased on 04/01/2022
Translated review
Answer from CHIBI AKIHABARA
HelloWe apologize for this inconvenience. Please do not hesitate to contact our customer service team. Sincerely
3
/5
★★★☆☆
Customer service is a little disappointing.
Paulin
purchased on 25/12/2021
Translated review
Answer from CHIBI AKIHABARA
HelloWe're sorry we didn't satisfy you. However, we always listen to our customers and try to find a solution to satisfy them.
2
/5
★★☆☆☆
Delivery 8 months after order!
Dominique P.
purchased on 22/12/2021
Translated review
Answer from CHIBI AKIHABARA
HelloThe products you ordered were pre-orders with different release dates. As perfectly indicated on our website:" What you need to know before pre-orderingIf your basket contains both in-stock and pre-ordered items, your order will only be dispatched when your pre-ordered items are available. For this reason, we invite you to make your purchases in 2 separate baskets, which will allow you to receive your in-stock items first without waiting for the pre-order release date. "Products are dispatched when they are ALL in stock and have arrived at our premises. Should the wait become too long, we have a procedure for shipping products in stock. I understand your dissatisfaction, but we are only a reseller, not a manufacturer of figurines. That's why there are delays of varying lengths, and why, unfortunately, some products may be delayed due to the health crisis. Our teams do their utmost to dispatch orders when all products are available. Should you require a faster delivery time, it is preferable to order figurines already in stock. Sincerely
3
/5
★★★☆☆
Hello, I did receive the boxes ....but in bulk in a ramshackle cardboard box, and some packages very damaged, no inventory ... so I had to do it myself and separate everything ... the letters in a separate box for each lot would probably have been more appreciableCordialement
Arnaud B.
purchased on 21/12/2021
Translated review
Answer from CHIBI AKIHABARA
HelloWe're sorry for the inconvenience, but the sweet box product sheet clearly states that there is no container. Best regards
3
/5
★★★☆☆
The Gol D Roger figurine was damaged, one of the lightning bolts had fallen off, a pity for the price it cost.but otherwise I'm satisfied with my other figurines.
Bryan B.
purchased on 19/12/2021
Translated review
Answer from CHIBI AKIHABARA
HelloPlease excuse us for the inconvenience. Please do not hesitate to contact customer service in order to open a procedure. Sincerely
2
/5
★★☆☆☆
Extremely long waiting time. No follow-up on shipping
Elusue S.
purchased on 18/12/2021
Translated review
Answer from CHIBI AKIHABARA
HelloWe apologize for the inconvenience. The figurine you ordered has been delayed by the manufacturer. Unfortunately, this is not our fault. Upon receipt of the product, your order was placed in preparation and shipped. At each stage of the process, you will be informed by e-mail of the status of your order and the tracking of your package. Our customers receive all indicative e-mails concerning their order.
3
/5
★★★☆☆
Attractive price, correct delivery, but really long shipping times if you're not in a hurry - and ok if not, look elsewhere.
Benjamin
purchased on 14/12/2021
Translated review
Answer from CHIBI AKIHABARA
HelloThank you for your feedback.We apologize for the long delay, please indicate in the basket when placing your order. The delay is slightly longer at this time of year, as we are busy with Black Friday and Christmas orders. Our little human hands do their utmost to dispatch orders so that customers receive them. Thank you for your understanding. Sincerely
3
/5
★★★☆☆
A long wait for the Christmas period, but the site is quite complete.
Client
purchased on 13/12/2021
Translated review
Answer from CHIBI AKIHABARA
HelloWe apologize for the delay and understand your impatience. We wanted to be honest with our customers, indicating that there would be a delay during this very busy period. Our small human hands do their utmost, every day, to dispatch all orders. Sincerely
2
/5
★★☆☆☆
I was disappointed to receive the figurine to assemble ... I thought it would have been in one piece like others I've bought elsewhere.
Timmermans
purchased on 05/12/2021
Translated review
Answer from CHIBI AKIHABARA
HelloWe are sorry to hear that you are disappointed with your product. You have ordered a Midoriya Izuku The Amazing Heroes Vol.13 figure. The only parts that usually need to be assembled with Banpresto figures are the head and the rod to hold it in place. Most of this manufacturer's figures are like this. They require a minimum of assembly, which doesn't require much handling. You also have the option of returning the product to us (at your expense) in its original cardboard box for a refund if you are dissatisfied. To give us two stars for a product that requires little assembly proves your extreme disappointment. We hope, however, that the service provided for your order has met your expectations. Best regards
2
/5
★★☆☆☆
Figurine arrived quickly but out of the 3 figurines, one was broken and I had no response from after-sales service, so it was a bad experience for me.
Gaetan O.
purchased on 26/11/2021
Translated review
Answer from CHIBI AKIHABARA
Hello We apologize for the inconvenience. However, looking at the history of your message, you contacted us on 7/11/2021 and we replied the very next day, on 8/11/2021, asking you to send us photos of all the sides of the figurine's box, as well as photos of the figurine in its entirety and with the broken parts. Contrary to what you wrote in your review, we have contacted you. Please contact us again to continue the procedure. Sincerely
2
/5
★★☆☆☆
One of the two figurines arrived with an element (Limule's, the Slime was no longer attached, so we had to glue it back in place). The second had no problem except for a longer waiting time than announced, waiting for suppliers.
Gb
purchased on 25/11/2021
Translated review
Answer from CHIBI AKIHABARA
Hello. We apologize for the inconvenience. If you have received a broken or damaged figurine, you can send us photos showing the defect via the "Contact Us" section on the website and we will have found a solution. Please do not hesitate to contact us! As for the delay, we apologize on behalf of our supplier who is doing their utmost to make up for it. Sincerely
2
/5
★★☆☆☆
Figure received broken, support asks me to break other parts myself to be able to have it replaced, which will surely be used as a reason to not send me one back.
Camille Q.
purchased on 03/11/2021
Translated review
Answer from CHIBI AKIHABARA
Hello, We're very sorry to hear that you've received your broken figurine. However, this is not an excuse for a fault, it is the procedure requested by the supplier in order to send you another one. There's no dishonesty in this procedure; we've exchanged figurines every time using this procedure. We're not in the business of ripping off customers - quite the contrary. We exchange products, we just ask that you respect the procedure. Don't hesitate to contact us via customer service or social networks if you have any questions, we'll be happy to help. Best regards.
3
/5
★★★☆☆
Following my order for a Thanos figurine which was supposed on the product description to be the deluxe version I received the standard version I asked for an explanation I was told the deluxe version was more expensive and in the meantime they changed the product description as a result I would be ordering my figurines elsewhere from now on I think.
Stephane
purchased on 26/10/2021
Translated review
Answer from CHIBI AKIHABARA
Hello, We are sorry that the product does not meet your expectations. You ordered the standard product as indicated in the figurine title (which you can see in your order history). You can see for yourself that the Deluxe figurine is much more expensive and clearly indicated in the product title, and that it contains interchangeable parts unlike the standard one. Please note that you have the option of returning the product to us (at your expense, in its original box). Upon receipt of the product and verification of the merchandise, we will be able to proceed with the refund. Wishing you a good dayGreetings
2
/5
★★☆☆☆
I've had problems with my orders several times now. Either the delivery date is not respected, or the product(s) received do not correspond.Recently, I placed an order in April for a product that was supposed to be available in September. It's now October 18 and I still haven't received anything. Once I've got my order (I hope), I'm thinking of looking elsewhere.
Kevin C.
purchased on 17/10/2021
Translated review
Answer from CHIBI AKIHABARA
Hello,We apologize for the long delay of your order. When we put a counter on the product sheet, we already add days to the supplier's date. With the health crisis that has taken place and that we are still suffering from, suppliers and even manufacturing plants have fallen behind, especially at the moment with the shortage of certain materials. Despite our many daily reminders, suppliers are unable to give us new dates, or else they provide us with vague estimates. You should also know that we are not responsible for supplier delays. We sell the products. We do not manufacture them. Despite our best efforts to keep our product sheets as up to date as possible, there are times when we are unable to give a precise date. What is certain is that the figurines have been ordered from our supplier and that, on receipt of the goods, the orders will be dispatched. Once again, we apologize for this delay on the part of our suppliers. We remain available on our social networks, on our website by opening a ticket in the contact us section if you have any questions. Sincerely
2
/5
★★☆☆☆
Payment via check x3 is horrible, paid them via paypal (because other customers were able to do so, too) but they don't count this payment (although it's in their list of received payments) and say I should contact paypal to get my money back. (They have to refund the payment, I can't cancel it!) Definitaly the last time I ordered there.
Yts
purchased on 29/09/2021
Translated review
3
/5
★★★☆☆
As soon as the order is taken into account, the shipment is fast but when there is a delay, no communication from you, it's up to me to ask you if it's normal.
Adelino D.
purchased on 30/09/2021
Translated review
2
/5
★★☆☆☆
The order itself was satisfactory, good products and beautiful figurines, but everything arrived loose in a box when it was an order of 2 different boxes to offer for 2 gifts is not practical ... I wrote you an e-mail asking you a question about this and no answer from you... So I'm not satisfied with the communication and packaging.
Caroline
purchased on 16/09/2021
Translated review
Answer from CHIBI AKIHABARA
Hello, We apologize for this situation. Please do not hesitate to contact us again or use the social networks where we are very active. Concerning the Boxes, it is perfectly specified on the product sheet, that it is about the contents without container. You have the complete list of each product corresponding to each box to know exactly what each one contains, allowing you to decide between each box. We are sorry that this experience did not meet our expectations, and we apologize once again.
3
/5
★★★☆☆
Unfortunately, the figurine has many defects.
Ophélie A.
purchased on 10/09/2021
Translated review