/10
★★★★★
based on 2751 published reviews
★★★★★
based on 2751 published reviews
Latest customer reviews
5/5
★★★★★
Fast and well packed!
Nabil B.
purchased on 07/09/2022
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5/5
★★★★★
Fast and clean delivery 🙂
Mathieu M.
purchased on 07/09/2022
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3/5
★★★☆☆
Mixed experience, the products were received but months late. Delay related to the supplier, but the follow-up and information given by the seller was average.
Pierre F.
purchased on 07/09/2022
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5/5
★★★★★
No complaints Perfect
Mickael S.
purchased on 07/09/2022
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5/5
★★★★★
Good reception of the parcel, fast delivery
Sylvie R.
purchased on 06/09/2022
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5/5
★★★★★
Item arrived very quickly, well packaged, as advertised, very pleasant surprise for a site that I did not know!
Josiane V.
purchased on 05/09/2022
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5/5
★★★★★
I'm delighted with my orders on the site. The figurines are very well packaged and the parcels are delivered very quickly.
LĂ©a
purchased on 05/09/2022
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5/5
★★★★★
Nothing to complain about!
Allan
purchased on 04/09/2022
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5/5
★★★★★
Nothing to say, it's perfect
Guillaume B.
purchased on 04/09/2022
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5/5
★★★★★
Beautiful figurine. Perfect shipping
Jeremy
purchased on 04/09/2022
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5/5
★★★★★
Super, express delivery and with little sweets as a gift! Many thanks! 🙂
K L.
purchased on 04/09/2022
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2/5
★★☆☆☆
I pre-ordered two figurines from them, and when I got to the pre-order end date for the second figurine, I was worried that I wouldn't receive a delivery notice, so I checked the site, which had shifted the pre-order end date by 1 month without notifying the customer. When I contacted customer service, they explained that there was a delay in delivery on one of the two figurines, and that if I wanted to receive the first figurine, which was available, in advance, I'd have to pay additional delivery charges. In the end, I received both figurines three months late...
Quentin
purchased on 04/09/2022
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5/5
★★★★★
This site is excellent for buying figurines
Kenzo C.
purchased on 03/09/2022
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5/5
★★★★★
Nickel top order tracking service ?? quality products
Elous
purchased on 03/09/2022
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5/5
★★★★★
Over 5 years of loyalty. And Chibi has always been there. 0 incidents and always on time with pre-orders. You guys rock
Yann
purchased on 30/08/2022
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Answer from
CHIBI AKIHABARA
Merci ^^
1/5
★☆☆☆☆
I ordered a figurine for my nephew's birthday and asked for it to be delivered to the store. Unluckily, it was closed for vacations, but the shipping company reported that it had been delivered. I found out from the website that they had contacted the company, so I had to pay the shipping costs a second time. I finally received my order, although it took a little over a month to get it, so I'll be able to give the figurine as a present for his birthday, even if he passed away a few weeks ago. Although the site offers a nice selection of products, this is the first and last time I'll be buying there.
Anonyme
purchased on 11/07/2022
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Answer from
CHIBI AKIHABARA
Hello, As indicated by e-mail, your parcel was returned to us because no one came to collect it at the collection point. It remained there from July 21 to 30. The carrier contacted you on July 22nd and 24th to inform you of the availability of the parcel at the pick-up point, and you also received an e-mail from us informing you that your order had been dispatched on July 19th. You contacted us on August 23rd to inform us of the non-receipt of your parcel, i.e. one month later. Knowing that the error did not come from our company, nor from the carrier, it seems normal to me to ask you to contribute to the cost of returning the parcel at the rate of 5.90 euros.Sincerely.
5/5
★★★★★
Always perfect, I've been ordering from them for several months now.
Antoine
purchased on 02/09/2022
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3/5
★★★☆☆
I've placed several orders with them in the past, all of which went well, but my last one was a bit more complicated, as a product had been awaiting delivery from the supplier for months, with no indication of how long it would take.After almost a year's delay on my order, and several messages to the store trying to get more information or to unblock my order, I had to insist a lot (I had to wait several weeks for my request to go through) before they finally gave me some information. The lady at the after-sales service (very kind and competent) told me on the phone that she thought the supplier was taking them for a ride and would never deliver the product in question, but if that's the case, I find it incomprehensible that they don't contact the customers concerned to keep them informed, or at the very least post this information on the site's forum. This way, the people concerned can cancel their product if they wish. But here it's up to each customer to insist on being told that their order will never arrive if the product is not cancelled, so I had to cancel the product for my order to be released. Overall, if there are no unforeseen product availability problems, the store manages very well. This experience won't stop me from recommending them, but you should be aware that sometimes you have to be persistent to get information about your orders.
Client
purchased on 01/09/2022
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Answer from
CHIBI AKIHABARA
Hello, thank you for your feedback. We are working on a new version of the website in which we will be able to automatically notify our customers when a pre-order is delayed or when the release date of a product is postponed.
5/5
★★★★★
Very high quality product, carefully packaged. Very good relationship with customer service. Only small downside: delivery a little slow, 10 days.
Ma
purchased on 01/09/2022
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Answer from
CHIBI AKIHABARA
Thank you
5/5
★★★★★
The Figuarts zero figure of tanjiro is magnificent. Nothing to report.
Jootun
purchased on 31/08/2022
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Answer from
CHIBI AKIHABARA
Thank you. You can also rate this product ^^
5/5
★★★★★
Perfect! Great service!
Benoit R.
purchased on 31/08/2022
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5/5
★★★★★
Good stuff tightly packed.
Luyi M.
purchased on 31/08/2022
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Answer from
CHIBI AKIHABARA
Thank you
5/5
★★★★★
Very good, order processed and shipped quickly.
Mat
purchased on 31/08/2022
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5/5
★★★★★
Fast delivery and very carefully packaged figurine
Nadine C.
purchased on 31/08/2022
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5/5
★★★★★
Figurine received quickly and in very good condition, efficient and fast customer service, nothing to complain about the site, I highly recommend it!!!
Maxence G.
purchased on 31/08/2022
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1/5
★☆☆☆☆
Wish I could put 0 stars . I'm still waiting for my order it's been almost a year ! The package isn't received yet and you haven't helped me find a solution or at least find what wrong !!!!! unacceptable..!!!!!
Spiros V.
purchased on 30/08/2022
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Answer from
CHIBI AKIHABARA
Hello,As indicated by email, your order has been shipped on April 28th. We are still in procedure with the carrier in your country to know where your package is.Sincerely
5/5
★★★★★
Everything went very well.
Clément M.
purchased on 30/08/2022
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4/5
★★★★☆
All my orders have always gone well on Chibi, which is a very good site with a good catalog.
June
purchased on 30/08/2022
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Answer from
CHIBI AKIHABARA
Thank you for this comment, which deserves 5 stars ^^
5/5
★★★★★
Pro and super fast
Yohann H.
purchased on 29/08/2022
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5/5
★★★★★
Excellent experience
Jcd
purchased on 29/08/2022
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