/10
★★★★★
based on 2825 reviews published
★★★★★
based on 2825 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
Omission of an item in the order 1 week and a half to just be prepared and sent And more after a claim the missing item is neither returned nor refunded just a miserable credit of 3.00
Allan G.
purchased on 27/07/2022
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Answer from CHIBI AKIHABARA
Hello,We're sorry you didn't receive your second cup Ramen. You informed us of this oversight on Saturday, July 23rd. As our Customer Service department was closed on Saturdays, your message was processed on Monday, July 25, and an e-mail was sent to you on the same day asking how you wished to be reimbursed. Today is July 28 and we are still waiting for a reply from you. In the absence of a reply from you, this 3.00 euro item has been reimbursed in the form of a credit code available in your customer area. For your information, the processing of your order took longer than usual because our entire team was mobilized for Europe's biggest Japanimation show, Japan Expo. Sincerely
5
/5
★★★★★
I'm happy to have my figurine I've been waiting for 10 months now that I have it, I'm happy and it's beautiful ????
Laura P.
purchased on 27/07/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much for your patience and your order.
5
/5
★★★★★
Very good and fast service
Clément R.
purchased on 27/07/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much!
5
/5
★★★★★
Order arrived safely despite a broken part, which was not their fault. I recommend them and will order from them again.
Mickaël
purchased on 27/07/2022
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Answer from CHIBI AKIHABARA
HelloWe are really sorry for this incident and we thank you for not penalizing us on this point. The procedure is underway with our supplier. Sincerely
4
/5
★★★★☆
Fast and in good condition, at first I was a little doubtful after seeing the negative reviews but the package arrived safely and in good condition, however the delivery information is not very detailed, it's too vague.
Dani
purchased on 22/07/2022
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Answer from CHIBI AKIHABARA
HelloThank you for your confidence. As you can see on Truspilot, the vast majority of reviews are positive... Concerning delivery information. We receive an e-mail informing you that the order is being prepared, then another informing you that the order has been dispatched. Then the carrier sends you an e-mail to let you know about the delivery. If you're talking about product delivery, we've posted a message on our forum, accessible to all without registration, explaining the problems we've encountered with supplier delays (which are not our fault). It is difficult for us to give precise dates when the supplier himself is unable to provide them. Sincerely
5
/5
★★★★★
Delivery a little long but satisfied with the product
Damien
purchased on 26/07/2022
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Answer from CHIBI AKIHABARA
HelloWe're sorry for the delay. All our teams were mobilized for Japan Expo, which caused delays. We thank you for not penalizing us.
5
/5
★★★★★
Perfect store 
Neal G.
purchased on 26/07/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much
3
/5
★★★☆☆
I was supposed to receive my order on the 18th, but I got it on the 21st. The carrier went past my house without even stopping to drop it off at a relay point, and the box was damaged.
Roxane M.
purchased on 26/07/2022
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Answer from CHIBI AKIHABARA
HelloWe apologize for this inconvenience. We will pass on the information to the carrier we work with, but unfortunately we have no control over the transport company. It is a pity that we have been heavily penalized for something that was not our fault. Sincerely
5
/5
★★★★★
Fast when the figurine is in stock. What's more, I took advantage of the sales, whereas the figurines at the Japan expo stand were more expensive.
Agn P.
purchased on 16/07/2022
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Answer from CHIBI AKIHABARA
HelloThank you for your message.it's normal for figurines to be more expensive at Japan Expo because we never have sales there, it's exclusive to the website.
5
/5
★★★★★
My second order and again I'm very happy with my purchase!
Sarah K.
purchased on 26/07/2022
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Answer from CHIBI AKIHABARA
HelloThank You so much
5
/5
★★★★★
Very good site, fast and serious
Darthvader
purchased on 25/07/2022
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Answer from CHIBI AKIHABARA
HelloThank you
5
/5
★★★★★
Perfect! Arrived in 48 hours!
Seeira
purchased on 25/07/2022
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Answer from CHIBI AKIHABARA
HelloThank you
1
/5
★☆☆☆☆
I went to your stand at the japon expo on Sunday, there was a very unpleasant lady, not smiling and not even bothering to reply to customers, her replies were very expeditious. Very bad experienceFor the website it's Ok
Marouane M.
purchased on 17/07/2022
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Answer from CHIBI AKIHABARA
HelloWe apologize for the inconvenience. Our aim is not to be unpleasant, far from it. You're the first person to bring this problem to our attention in the years we've been exhibiting. At Japan Expo, you have to understand that our sales staff try to move as quickly as possible so as not to keep our customers waiting. Of course, this doesn't excuse anything, but they go as fast as they can, which can give the impression of being rushed and unpleasant. What's more, we're all human. Our teams had been on site since Sunday July 10, setting up everything, not to mention the long days of Japan Expo itself, the heat and the fatigue. Of course, even that's no excuse for being unpleasant, but you can understand how nerves can run high. We're sorry you had a bad experience that cost us one hell of a red star. Sincerely
5
/5
★★★★★
Very satisfied I really recommend, nickel packaging well protected and fast shipping happy to have found a very good site serious and reliable
Drisht
purchased on 19/07/2022
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Answer from CHIBI AKIHABARA
HelloThank you for your opinion, which touches the whole team.
5
/5
★★★★★
Two beautiful figurines! Top quality as usual!
Léa C.
purchased on 19/07/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much
5
/5
★★★★★
Perfect Fast delivery, very pleased to have ordered ?
Jojo
purchased on 19/07/2022
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Answer from CHIBI AKIHABARA
HelloWe are delighted that you are satisfied
5
/5
★★★★★
I'm always satisfied with my purchases from Chibi Akihabara! Whether it's the products, the packaging or the speed of delivery. I validate 200%.
Tiffany C.
purchased on 19/07/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much for your positive feedback.
5
/5
★★★★★
Fast preparation and delivery is always a pleasure ????????
Eddy A.
purchased on 19/07/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much for your positive feedback
5
/5
★★★★★
Fast and serious. First order for captain tsubasa figurines. Received in 48 hours. The figurines were very well protected, plus I was entitled to a gift of chocolates. I recommend 1000%.
Kojiro H.
purchased on 18/07/2022
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Answer from CHIBI AKIHABARA
HelloWe are delighted that your experience was a positive one.
5
/5
★★★★★
Very good site to buy figurines in France at a good price. I recommend it.
Delphine
purchased on 18/07/2022
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Answer from CHIBI AKIHABARA
HelloThank you for your recommendation
5
/5
★★★★★
Well-protected parcel, perfect, nothing to say
Serey
purchased on 18/07/2022
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Answer from CHIBI AKIHABARA
HelloThank you
2
/5
★★☆☆☆
Bof, I received the box all damaged, I opened a ticket with no response for almost 1 week, so very disappointed on this one.
Client
purchased on 18/07/2022
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Answer from CHIBI AKIHABARA
HelloIf I'm not mistaken, if I look at the history of your ticket, my colleague replied on 19/07/2022. The deadline was longer because, as indicated at that time on our website and on all our networks, we were at Japan ExpoCordially
5
/5
★★★★★
Excellent! Top-notch pre-ordering and shipping!
Client
purchased on 18/07/2022
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Answer from CHIBI AKIHABARA
HelloThanks!
5
/5
★★★★★
Delivery a day in advance, box really perfect to the millimeter, so no waste of cardboard or excess packaging.
Catalina C.
purchased on 28/06/2022
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Answer from CHIBI AKIHABARA
HelloThanks for your feedback
5
/5
★★★★★
Always a pleasure, easy to order, practical site, quality products as well as a multitude, fast delivery and no worries, I recommend
Laetitia J.
purchased on 08/07/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much for your detailed opinion
1
/5
★☆☆☆☆
Really disappointed. Today I went to Japan expo where they had a stand. I bought a figurine for 50e, when another stand sold all its stock because the figurine was for 15e I asked why Chibi akihabara was selling it for 50e. I was told it was a question of supply. Looking on the internet, the price of this figurine doesn't exceed 30e, and even Chibi akihabara was selling it for 29.90e. I think ...
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David R.
purchased on 15/07/2022
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Answer from CHIBI AKIHABARA
HelloWe are very sorry about this experience. You should know that at Japan Expo, products are sold at a higher price because you also have to take many things into account: location, rentals, etc. Don't be fooled into thinking that JE invites exhibitors for free and doesn't charge any participation fees. You had every right to refuse to pay for the 50 figurine, since we don't oblige our exhibitors to buy them, and we leave the choice up to our visitors. Sincerely
5
/5
★★★★★
Nickel as always ????
Barlou
purchased on 14/07/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much
5
/5
★★★★★
Super fast
Valerie D.
purchased on 14/07/2022
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Answer from CHIBI AKIHABARA
HelloThanks to our superpowers ^^
5
/5
★★★★★
Excellent as usual
Remy
purchased on 14/07/2022
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Answer from CHIBI AKIHABARA
HelloThank you
5
/5
★★★★★
Super thanks and very good quality; I'll be back
Alix T.
purchased on 13/07/2022
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Answer from CHIBI AKIHABARA
HelloThank you