/10
★★★★★
based on 2821 reviews published
★★★★★
based on 2821 reviews published
Latest customer reviews
5
/5
★★★★★
Perfect! Well packed! Fast
Loïc
purchased on 07/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much
4
/5
★★★★☆
Very good but little information on the progress of the parcel
Quentin G.
purchased on 07/03/2022
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Answer from CHIBI AKIHABARA
Hello. Can you be more precise? Did you not receive the information emails concerning the processing of your order?
5
/5
★★★★★
Very good site, good prices, good catalog, always sent on the date indicated, never disappointed 🙂
Lapru
purchased on 07/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much for this review
5
/5
★★★★★
Perfect and fast.
Loyalskritna
purchased on 07/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you
5
/5
★★★★★
Fast and careful delivery, excellent communication, best site to buy figurines in France.
Curega
purchased on 05/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much for your comment, which makes us very happy.
5
/5
★★★★★
Very good! Received everything as agreed.
Falc0n
purchased on 06/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you
5
/5
★★★★★
Delighted with my purchase. Figurine very well protected in the package, so received in perfect condition. Very fast delivery. Perfect!
Sandra
purchased on 17/02/2022
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Answer from CHIBI AKIHABARA
HelloThank you for this starry and positive feedback
4
/5
★★★★☆
The figurine is beautiful and well worth the money.
Alyssa C.
purchased on 06/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you
5
/5
★★★★★
Perfect, box arrived a little dented from transport, but the box inside was perfectly new.
Théo A.
purchased on 06/03/2022
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Answer from CHIBI AKIHABARA
HelloWe apologize for the inconvenience. We are reassured to know that the figurine and the box were not damaged.
5
/5
★★★★★
Very satisfied with the products and fast delivery
Coco
purchased on 06/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you
5
/5
★★★★★
Great store for fans of Japanese culture and culinary specialties
Sadaria
purchased on 06/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much for your feedback
5
/5
★★★★★
I had pre-ordered this figurine without a precise delivery date from the supplier, so I was a bit worried about receiving it late, but everything went smoothly. Once the figurine was delivered by the supplier, it arrived within a week. The packaging was perfect, the figurine was very pretty and of very good quality. Very happy with my purchase.
Mahaut
purchased on 06/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much for your opinion
5
/5
★★★★★
Serious, fast, quality items always carefully packaged, prices unmatched and probably unbeatable. Let's pray that none of this changes.
Théo C.
purchased on 06/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much. We care about staying true to ourselves 🙂
3
/5
★★★☆☆
I bought a new figurine and received it with defects/stains, I'm quite disappointed.
Sindy D.
purchased on 22/02/2022
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Answer from CHIBI AKIHABARA
HelloDon't hesitate to contact the after-sales service if you haven't already done so and send photos showing the various faults.
2
/5
★★☆☆☆
Very disappointed compared to the ratings on this site. You don't need to have a problem with the order because the after-sales service sucks. It's after having been on other site and forum concerning chibi akihabara to make me another opinion that I saw that it had full of problem already and that in addition to that it suppresses all bad opinion (perhaps that this one will be also).In any case never more I will order at them.Réponse à Chibi Akihabara:Bonjour,Oui je vois que sur ce site il n'y a pas filtrage autant pour moi je retirer ce que j'ai dit et tant mieux si c'est le cas.Yes you talk about reviews on this site but without talking about reviews on the internet, I asked around me people who are used to buying figurines online, your site is not very in praise too.A procedure that is not explained anywhere and I find that you explain poorly at first you offer me a 10 percent credit or an exchange. Then you tell me to break the figurine when it's already broken without any explanation. What you also forgot to mention is that if I send it back, I have to pay the shipping costs myself, even though I'm the one who received it broken. Yes, I didn't reply, I was advised to insist, but I don't think there's any point, so I've decided to close the case, and I don't feel like paying for the return parcel as well. It'll cost me less, but I'll try to get someone to repair it for me and cover up the breakage a bit. I still received a figurine where I have nothing to say but if you've looked on Truspilot you must have seen it I've noted it well because it corresponds to what I ordered." Truspilot with 1?227 and a verified company flag. It's true that 89% positive reviews from many different customers doesn't carry much weight" as you say in this sentence so you don't have to worry about any negative reviews will not harm your sales and your regular customers.I also wish you a good dayCordially.
Panda
purchased on 03/03/2022
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Answer from CHIBI AKIHABARA
Hello There is no filtering possible on Truspilot. All reviews posted by customers are visible and you can see (with a minimum of research on the platform) that negative reviews of Chibi are also present. It's easy to come and criticize our customer service without giving away your concerns. After checking your order reference, we've noticed that YOU refuse the procedure for changing figurines. This procedure is required by our supplier in order to replace the product. We've also offered you the alternative of returning the product to us, but to date we've had no response from you. It's up to you if you prefer to believe sites or forums where there are only negative reviews of our company, rather than a site like Truspilot with 1,227 and a verified company flag. It's true that 89% positive reviews from many different customers don't carry much weight. Wishing you a very good day.
5
/5
★★★★★
The products are of the highest quality.
Charly L.
purchased on 03/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you
5
/5
★★★★★
Fast delivery, product conforms, perfect.
R E.
purchased on 03/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much
4
/5
★★★★☆
Superb quality product with a slight downside in terms of waiting time.
Priscillia P.
purchased on 03/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you for your feedback. If you wish, we have posted a message on our forum explaining the various reasons for the delay by our suppliers, which is not our fault and which also penalizes us.Link: https://chibi-akihabara.com/fr/forums/topic/20-en-attente-de-livraison-fournisseur.html
4
/5
★★★★☆
Bonjour Frankly very well except the cardboard protection of delivery was in an appalling
Gregory L.
purchased on 03/03/2022
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Answer from CHIBI AKIHABARA
HelloWe're sorry for the inconvenience. Please send photos to our customer service department.
4
/5
★★★★☆
I didn't hear from the carrier when my order arrived and it was hard to check the status of my order, especially since it was a pre-order. I was worried (I'm new to the site) so I took off a point. But otherwise, everything was perfect! It arrived pretty quickly and everything 🙂 I'd recommend the site!
Client
purchased on 03/03/2022
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Answer from CHIBI AKIHABARA
Thank you for your order. In your customer area you have all the different statuses concerning your order. You will also receive informative emails as they come in, as well as an email from La Poste giving you a delivery date. If you have any questions, we remain available via customer service or on our various social networks to answer our customers' questions and concerns.
5
/5
★★★★★
The time between order and delivery was excessively long (over 2 months, probably due to covid) but I was able to speak to customer service several times, who always replied very quickly.
Hélène
purchased on 03/03/2022
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Answer from CHIBI AKIHABARA
Hello Thank you for not penalizing us for the delay of the products. If you wish, we have posted a message on our forum explaining the various reasons for our suppliers' delays. Link: https://chibi-akihabara.com/fr/forums/topic/20-en-attente-de-livraison-fournisseur.html
5
/5
★★★★★
Very fast delivery and good communication
Aurelien R.
purchased on 02/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you
5
/5
★★★★★
Delivery within 2 to 3 days, perfectly protected parcel, superb figurine.JUSTE TOP
Birugiiru
purchased on 26/02/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much
5
/5
★★★★★
Order with your eyes closed, just exellent site.
Guillaume L.
purchased on 02/03/2022
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Answer from CHIBI AKIHABARA
BonjourMerci infiniment 🙂
5
/5
★★★★★
Fast delivery and well-protected parcel, just perfect
Adeline R.
purchased on 02/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much
5
/5
★★★★★
Super beautiful figurine! Very well detailed, frankly I'm in love! This site is great! The SAV is great I recommend x1000 !
Sandra D.
purchased on 02/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you very much for this starry and positive review 🙂
5
/5
★★★★★
Received quickly and in good condition
Jeffrey T.
purchased on 02/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you
5
/5
★★★★★
A reliable site, quality/price, fast and careful shipping, official product. Top-notch!
Emil
purchased on 02/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you for this top-notch review ^^
5
/5
★★★★★
Excellent, fast and efficient
Youcef G.
purchased on 27/02/2022
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Answer from CHIBI AKIHABARA
HelloThank you
5
/5
★★★★★
Very satisfied with my purchase, it was excellent, very fast shipping.
Anjels
purchased on 02/03/2022
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Answer from CHIBI AKIHABARA
HelloThank you